Rated 4 out of 5 by DCTravelHound great location if you need to be near the waterfront
i stayed here again the past weekend, and was not disappointed. as a platinum, i was upgrade to a junior suite - a great corner room with lots of glass windows. it was a great room and i had a fantastic view of the toronto islands and the flights taking off from the toronto city airport. it is a short walk to get to the main part of toronto, but i only went up that way for dinner - otherwise i enjoyed all the lakefront had to offer.
the hotel has everything one would expect of a westin - fast and friendly check-in for elites, very clean rooms, and a helpful staff. the beds are super comfortable, and the junior suite was had a great chaise to lounge in and relax.
so why only give this a 4 star review? the buffet breakfast was very average. it may have just been an off day (i am hoping), but it was very underwhelming. i really wanted to give it a 4.5 star review, but alas that is not allowed.
i will definitely return to this hotel - one of my favorites in toronto!
April 1, 2013
Rated 4 out of 5 by Halifax A/C
The A/C in our room was broken, leaving our room at over 30 degrees. Our first night at the hotel was horrible and very uncomfortable. However, once we notified the staff the next morning of the issue they were prompt at getting an engineer in and getting the unit fixed which made the rest of our stay more comfortable.
March 25, 2013
Rated 4 out of 5 by rosco98 Convenient location
The hotel accommodations are superb. close proximity to the island and attractions in Toronto
August 15, 2014
Rated 4 out of 5 by PC55 Impressive Hotel
The Westin Harbour Castle continues to be a favorite!!! The moment you step into the lobby you'll be impressed ... especially nice this time of year to have a room overlooking Lake Ontario!!!
July 28, 2014
Rated 2 out of 5 by miket0742 Green Inititave was a Mislead for Cost Cutting.
Upon arrival and check-in, the Registration Clerk asked if I knew about the "Green Inititave" the hotel was offering. I said I didn't, and she explained that if I opted not to have the maid change my sheets and towels, they would give me a $5.00 / day credit to be used in the hotel or Starwood Points. I thought that as an environmentally conscious consumer I would opt out of the towels and sheets being changed daily, as I was there by myself on business. However, and as a result, I never saw a maid for three days to make my bed, vacuum, dust or empty my garbage.
This, to me was a scam to save daily room costs of cleaning, never mind the environment. I paid over $450. a night for a room with out service, and on the second morning had no hot water at all! That was a wake up service I didn't expect from a hotel that I gave great reviews on when I stayed there last November.
Don't get me wrong, The Harbour Castle is a hotel of choice for me, but they let me down this time
September 17, 2012
Rated 4 out of 5 by linda2 my stay at the westin harbour castle
fantastic stay at the westin harbour castle hotel wish we could of stayed longer.great location but unfortunately the street cars did not go as far as the hotel due to hotel works.hotel ran out of childrens welcome packs which was disappointing but couldnt be helped but my child recieved cookies and milk at bedtime.
June 16, 2013
Rated 3 out of 5 by Angelz2babies Mixed feelings
Hard a wonderful time as usual but it was chaos there ,waited until 7pm to check in with 2kids
August 14, 2014
Rated 1 out of 5 by June2456 This hotel is grossly overpriced
The room rental is very expensive and offers little service compared to other hotels of the same price range. The wifi is charged to guests and can only be used for 1 hour in the lobby. That is unacceptable. The breakfast buffet is very pricey and the food is not good quality. I do not recommend this hotel at all.
September 21, 2013
Rated 3 out of 5 Average
The hotel is nice but the rooms are really nothing special and the first room I was placed in, in the North Tower was quite dingy and looked like it was in need of a real deep cleaning. The location is good for certain things but certainly not central. Overall, for a Starwood I'd say this average to below average.
December 19, 2012
Rated 5 out of 5 by Pipp Fantastic personal attention!
What a wonderful hotel and staff. Most especially Mr Sadoon, Director of Front Office. We moved from another hotel in central Toronto to this hotel because of the construction noise and what a great decision it proved to be. I had spoken to Mr Sadoon on the phone to discuss the move and when my husband and I arrived at the hotel he met us personally, introduced us to some of his excellent front of house staff and escorted us to a beautiful room overlooking the lake and islands on the 22nd floor. Such peace and beauty, it was really wonderful. We stayed 5 nights and Mr Sadoon contacted us himself numerous times to check everything was ok and also got Laura, a lovely friendly girl on reception to check on us also. We were overwhelmed by his courteous and personal attention. Throughout the hotel, the staff were very professional and friendly and another special mention for Violetta in the restaurant. Staff everywhere appeared very happy. All in all a fabulous place to stay.
June 13, 2013
Rated 3 out of 5 by Paul71 Old lady in need of TLC
DIrty walls, dust and fingerprints on glass window/furniture. Vent falling off wall and mouldy. Parking full had to go down the street. Room not qvailable for 6:30pm check in? Told to wait 45min and wait for call. View stinks for a lake view king suit. Have had better experience in dozens of other hotel/motels.
June 10, 2013
Rated 5 out of 5 by rmelo5 Love the location, facilities and staff
It been a while since we stayed at the Westin Harbour Castle and we truly enjoyed our stay. It was convenient to the Metro Convention centre and we had a great view of the water. Room service was hot and fresh. The staff were very helpful with what ever we requested. It's the place to stay in downtown Toronto!
March 17, 2013
Rated 3 out of 5 by SPfan Overpriced and not worth it!
I stayed in room 936 - $199 a night
My room had debris on the sofa, scum in the tub and extensive cracking and water damage to the ceiling, not to mention a lumpy bed.
I was hoping I would get a nice, clean room and instead was extremely disappointed for staying for the first time at Westin Harbour Castle... I
October 29, 2012
Rated 4 out of 5 by hp2013 Cleanness and cleanliness
I certainly appreciated my stay but a room upgrade was offered to me the next day after my arrival due to a lack of cleanness and cleanliness in the bathroom.
There was dried up urine at the base of the toilet bowl and the smell was horrible, nevertheless i spent one night in that room due to my late arrival.
April 2, 2013
Rated 4 out of 5 by Pabarrett Staff is special
We had a minor emergency while at the hotel and the staff could not have been better. Michelle Yu took extra strides to make daughter feel better. George from security was kind and patient. We really appreciated the extra effort from the staff.
July 2, 2014
Rated 3 out of 5 by kassie43 Very nice hotel.
Enjoyed our stay at the this hotel. The only complaints we have is parking should be free($40/day), billing issues, buffet is overly priced and food is so so. We took the upgrade for a lakeview room and breakfast for two. Even though our breakfasts for two days were included the hotel adds it to your bill then takes it off. With us they forgot to take it off. When we checked out they took one off and the other was charged to our credit card. Being the weekend(sat) we now have to wait until monday to staighten things out. We think it's silly to add breakfast to our bill if we've already paid for it by upgrading. This hotel is very quiet never hear any noise. It is close to many attractions and the view is beautiful. We would love to visit again, but the parking would have to be waived. You can get a bluejays package that includes valet parking, field view room and breakfast for two for a really good price. We're thinking about staying there due to the parking fee at this hotel.
June 16, 2012
Rated 5 out of 5 by Marie16 Great facilities for hosting our event
The event staff and service were great. I have absolutely no complaint. Everything was as we requested and punctual. We are looking to re-book our event there next year.
Two things I really like in my hotel room - a great bed and a very clean bathroom, both of my requirements were met! Excellent short stay.
April 18, 2013
Rated 5 out of 5 by Michluc Summer weekend stay
The staff were amazing and quite welcoming. The folks at the front desk really made our visit special. They were able to accomodate a few special requests for our 28th anniversary stay.
Thanks to all the staff
July 16, 2014
Rated 5 out of 5 by BobH714 Great visit
First time visiting Toronto. Truly a fine hotel location. Wonderful view of the water. Everything was perfect. Helpful staff. Dining suggestion for dinner was excellent.
July 28, 2014
Rated 3 out of 5 by DBTraveler Oprah Lifeclass Guest
The rooms needed some attention to detail, specifically with dusting and cleaning out the refrigerator. Also, there was nothing in the room that identified that I was a preferred member of the starwoods program. It was very noisy at night. The room had a great view and the bed was amazingly comfortable.
April 19, 2012
Rated 5 out of 5 by DMG2009 This hotel is beautiful inside and out
Very refreshing hotel to sleep in. Very quiet hotel. Loved being there the entire weekend
August 11, 2014
Rated 5 out of 5 by Maryann Exceptional Service
Service is really outstanding at this hotel. Among the best in my global experience. I left a power cord in my room after checkout. Usually I never get things back - but I called, they went to look for it, called me back, and had it waiting for me at the front desk. Sounds small but HUGE service to me!
January 23, 2013
Rated 5 out of 5 by mmorgads great time
great time great service! We were well taken care of and felt like princesses
August 12, 2014
Rated 1 out of 5 by Karen818 Be Prepared to Pay
My husband and I are frequent Westin visitors, and this has to be our least favorite place we have stayed. The room was decent with a nice view, but the bathroom was cruddy (hair in the sink and toilet paper in the toilet) and the drinking water wasn't clear. The bathroom was also very small- the door can actually touch the edge of the toilet. We were also shocked that we were charged $30 a day for self parking, which was over a block away from the hotel. We valeted the car the first day at $40 a night, but ended up being charged double for parking for four days, so look at your bills! We also went to the Spa, but felt like we were inconvenincing the woman at the counter. Our masseuse was nice, but when you spend $145 dollars on a massage, you don't want to smell smoke on her breath and hands.Overall, it was not worth the almost $1,000 we spent on three nights. It was nice that it was close to Rogers Centre, but that's about it. It was a disappointing trip - we will not be returning.
October 3, 2012
Rated 4 out of 5 by zotomweener This hotel is in a good location
The view of the lake is wonderful.
August 17, 2014
Rated 5 out of 5 by zlzoul Great location
This hotel gets a great view of the lake!
A typical Westin with all the stuff you need and great service, rooms facing the lake provides you a great view!
The area around the hotel is also great to walk around.
The airport shuttle has the first stop just down the hotel, make it a easy travel option.
April 4, 2013
Rated 3 out of 5 by Mitch112233 Room Amenities
Just 2 comments:
1. With IPhones, IPads and Laptops - Easy, accessible outlets near the bed a must...
2. If there is a mini fridge in the room - it should be able to be used or removed. Carry own food sometime to accommodate easier diet requirements - having a fridge, but told it can not be used :(
June 14, 2013
Rated 5 out of 5 by BoboGhostine Westin makess relaxing easy
I was extremely impressed with the facilities. The customer service was wonderful. I had a small problem with booking, but they made it all better. The room we were assigned was wonderful. We loved the view. The room was clean and comfortable. We were treated like royalty. It was a great experience.
February 22, 2012
Rated 3 out of 5 by LarryV CLEANLINESS
It look like our room had not been vacuumed for a while since there was food and lint under the bed. There was a also a pile of peanuts on the floor next to the window. However, after we communicated this to the front desk, they did an excellent job of resolving this issue in a timely manner.
March 25, 2014
Rated 4 out of 5 by SPG1 Great location
This hotel exceeded our expectations both in the platinum recognition as well as the friendliness and helpfulness of the staff. There is construction going on outside of the hotel but you can't blame the hotel for it. The location is superb as everything is within walking distance from the hotel.
July 26, 2013