Rated 1 out of 5 by Masih Westin @ Hotel or Motel
My recent stay at Westin hotel was most painful experience & even worse post check out as even after settling all final bills but Hotel is still has not released the Blocked amount on my credit cards.
October 24, 2013
Rated 4 out of 5 by UrbanGuest Amazing Staff
I would've rated this a 3 had it not been for the staff. The hotel itself was OK -- the room and elevators smelled like BO (I think it's from the cleaning products) and the room, pool area, and lobby were nothing special. The restaurant is very nice though and the gym relatively large.
However, the staff is amazing; the concierge made us multiple hard--to-get restaurant reservations and offered to change our room & sent up cleaners for the smell (which unfortunately returned a few hours later). The late-night doorman was also fantastic.
May 4, 2014
Rated 5 out of 5 by PattyMarie Stellar Staff, Great Location, Superb Amenities
This was my first stay at this Westin (I am a Platinum SPG member) and I was blown away. The staff (esp Lana & Maheder) were friendly, courteous, and helpful. the facilities were state of the art. the room was clean and well situated. The location is close to some great Georgetown restaurants and was within a reasonable walking distance of the meetings I had to attend. the travel time from Reagan/National was 15 minutes by cab at 3PM on a Friday. My only wishes (for the future) would be (a) an expanded range of TV options and (b) an SPG members lounge.
September 21, 2013
Rated 5 out of 5 by deerisle Outstanding service, location-- simply excellent property
I experienced outstanding service at this property starting with a welcome email from the Platinum Stay Ambassador, Sloane. She helped me with directions and advice for site-seeing between business calls. The great service continued when I arrived with special recognition as a platinum member and an update. Melvin at the front desk and Jeff at the concierge desk were particularly helpful. The bell staff and front door staff always greeted me and welcomed me back, and that was just indicative of the whole hotel staff.
The new breakfast amenity was really nice as well. The continental breakfast was served quickly (about 5 min.), and I was allowed to choose the buffet for the platinum amenity if there was a buffet that day. The service was great in the dining room for breakfast (I didn't eat any other meals at the hotel).
The location is also great. I had meetings at GWU and on Capital Hill. GWU is a three-block walk, and the Foggy Bottom Metro is also three blocks. I was able to use the Metro to and from DCA as well to all of my appointments. There are also a lot of reasonably priced places to eat in the area.
The rooms were clean and very comfortable. They were also spacious, especially for a city hotel. The only (minor) drawback was that the pool and workout area were being remodeled. Yet, they will be very nice on my next visit I'm sure.
I will definitely stay here again.
March 22, 2012
Rated 4 out of 5 by wigstheome Warm and Comfortable Westin
First off, I happen to really lik the hotel's West End location, with convenient access to Georgetown, Dupont Circle, and Foggy Bottom -- great base for walking. The hotel is warm and comfortable, and the staff usually strives to please. My room (441) was a decently sized corner king, and was clean and well furnished and in excellent condition. My only complaint is with the lighting -- it was either on in full or off. Valet was quick and simple, and service at the restaurant for breakfast was quick and pleasant.
May 2, 2013
Rated 5 out of 5 by Stu1944 reat featuresThis hotel has g
Wonderful stay, staff were very professional and courteous. Valet parking staff were very helpful and prompt. would highly recommend this hotel when in Washington DC.
September 15, 2014
Rated 4 out of 5 by Aash Average hotel, good location, GREAT staff!
Average hotel, good location, GREAT staff!
I would give this hotel an overall rating of just average, expect that the staff is truly exceptional. At every opportunity, the staff exceeds expectations. I did have a couple of problems during my visit and each time, the hotel appreciated the feedback and quickly fixed the problem.
The SPG recognition / benefits at the hotel could be better, but again, the staff made up for it.
May 9, 2014
Rated 5 out of 5 by Jared29 Great Hotel
I stayed at the Westin Georgetown from March 9 - 11 and loved my stay. The staff was as accommodating as could be when I arrived. They parked my car and helped bring my luggage to my room and showed me where everything was. The lobby was beautiful as was the room.
The only minor complaint I had which did not at all ruin my experience was that you needed a key in the elevator to go up floors but not down however whenever I tried to go down to a floor other than the lobby it did not let me. This happened on more than one occasion and was a little frustrating.
Other than that it was a great experience and I would love to stay there again in the future.
March 15, 2012
Rated 5 out of 5 by PSJ27 Great location to all facilities
Great place to stay, whether your in Vermont or Washington DC or State. Always friendly and take good care of you. Sleep and eat well
September 13, 2014
Rated 4 out of 5 by jechho God option in DC
Decent business hotel in West End, within walking distance to Georgetown. The rooms facing M and 24th street are somewhat noisy, so go for a courtyard room if you want quiet. Note that even the courtyard has it noise issues: The garbage dumpster to the building next door is usually picked up by a truck at 8am during the week, and there are weddings and other events out there during the weekends.
Our stay ambassador who also checked us in, Garbrielle, was great, and went above and beyond for us finding a quiet room and helping us with the rather confusing spg platinum breakfast amenity. The restaurant is privately run, so the 20 dollars per room offered by the hotel did not cover an “spg” continental breakfast for two. However, after bringing this up, front desk took care of it.
All in all a good stay, and we will probably return.
September 7, 2014
Rated 1 out of 5 by cphannegan Denied room, despite reservation
Was denied a room last night upon arrival at 1:30 am, despite platinum status and a confirmed reservation due to oversold situation. Front desk had made alternate reservation at property 30 minutes away and covered that cost plus ground transport. Contacted GM today who was very responsive and apologetic, but fact remains that this is not the way to reward Starwood loyalty. If arriving at this property late, beware that not even status will help you.
July 23, 2014
Rated 5 out of 5 by kd25 Perfect DC.hotel
This is one of the nicest of the Westins I've stayed at - many of which are twice the price . The Georgetown location can't be beat, it's safe to walk around the area at night with many stores and restaurants open late. The accomodation was spacious and beautifully appointed, and the staff could not have been more helpful...looking forward to another stay here.
December 1, 2011
Rated 5 out of 5 by Thechef856 Ridiculously Excellent
Not only was this exactly what I expected, but I don't think there was anyway I could have enjoyed my stay more. The staff is outstanding. They were always ready to take care of my needs... Great Job Westin Georgetown. You should have 10 stars
May 6, 2013
Rated 2 out of 5 by Doug84 Nice location
Nice location in DC sights all available by walking or subway.
Restrautants within the hotel are somewhat lackluster, cuisine below par.
Houskeeping is average at best.
Would recommend for location average for area.
September 8, 2014
Rated 4 out of 5 by WillieF Hard to Assess
The room was ok, minus the tempermental light switches. With all the remodeling, it was difficult to feel at ease moving around the lobby area. When it is completed, I suspect that this will not be an issue.
September 8, 2014
Rated 5 out of 5 by Ritaa Very Pleased
I was very pleased with the hotel, which was clean, quiet, modern, and lovely. The bed was very comfortable and the linens were top quality. The bathroom was spacious and well-appointed.
I didn't think WiFi in the room should be billed separately. I would rather have the room cost $10 more than to bill daily for it. To be fair, there IS free WiFi in the lobby, but it needs to be included in the room.
I was happy to see there was a "green" option offered, which allowed you to opt out of Housekeeping changing the linens in exchange for a $5 gift card (used in the hotel) or 500 Starwood points. But I think that even without new linens, Housekeeping should stop in to replenish the coffee.
July 16, 2013
Rated 5 out of 5 by stoncrop Quick response to all my needs.
Everyone at this hotel focused on taking care of anything I needed from the doorman, to front desk, to service express to maintenance. As a Starwood regular I've come to expect great service and the Westin Georgetown was an excellent example of this. I stayed a week and had two issues in my room, I called service express to get someone to the room to take care of it. They were so fast on the response that my wife asked me if they had been standing outside our door. This happened both times. The doorman was always right there when we left or returned and offered directions on places to go etc.with a smile on his face no matter how cold it was. If I travel to Washington again, I will definitely stay here.
April 1, 2013
Rated 4 out of 5��by Bob888 College Visitor
I chose the Westin Georgetown for its proximity to both Georgetown University and George Washington University. Whole Foods and Trader Joe's are close by so is the Metro. The lobby was under renovation but there wasn't much noise heard from my room which was above the porte-cochere / lobby. The hotel did compensate this inconvenience by providing free room internet.
September 1, 2014
Rated 1 out of 5 by JPJS Very poor accomodations for a Westin
I stay in Westins in other areas frequently and I was shocked at the poor accomodations provided at the Georgetown Westin. I stay for two nights. Before 7:00am every morning construction noises began. There was a leak in my room coming from the bathroom that caused a large wet not damp spot in the carpeting. This was reported upon arrival and never fixed during my stay. I waited over 25 minutes one morning for a cab. There was really no restaurant and a make shift bar in the the Lobby. In the room there was a large office chair that was hard to get past due to the crampted space.
July 27, 2012
Rated 2 out of 5 by LupoGrigio Not a Cat 5 Hotel
Sorry to say that this hotel relies on location only. It does not compare to other Cat 5 hotels in the Starwood portfolio.
September 2, 2014
Rated 3 out of 5 by Burger123 I stay here all the time
For whatever reason on May 7th the main dining room closed at 8:00PM leaving my only option for dinner the "Modern Mexican" restaurant. The ambiance was terrible (loud music empty room), the food was subpar (chicken tortilla soup was the room service vegetable with tortilla chips thrown into it), and overpriced ($20 for three steak tacos). ON a quick overnight stay I do not want to go looking for dinner in the nearby neighborhood, I want to eat and go to sleep. I regret having stayed at this location on this trip.
May 12, 2014
Rated 5 out of 5 by Rello60 Very accommodating staff
Stayed at the Westin Georgetown recently with the family for a DC vacation and had a great experience. Staff accommodated our requests for a roll away bed and WIFI assistance quickly. Front Desk staff helped us locate the nearest Metro station and family-friendly restaurants in the area. This is a smaller Westin, so no long waits for the elevator or car valet. Very clean hotel & friendly staff!
August 25, 2014
Rated 5 out of 5 by Doc55 Great Location -- West End and Georgetown
Been to Washington, DC several times and always managed to stay in different areas. Found this location to be the best of the lot to my liking. Convenient and close enough to everything, and especially close to Georgetown which is a diversion of a different animal.
August 27, 2014
Rated 5 out of 5 by flumpydog Hotel staff and facilities were great!
We had been in DC prior to this trip in 2011. We stayed (my family of 4) at the Westin downtown location (14th/M street I believe). It was very centrally located, but I saw on the Hop On off bus a little town called Georgetown and wanted to try it out on our next visit. I am so glad I did!
I was there with my girlfriend and 6 year old along with my teenager 15. We had a fantastic visit.
The hotel staff was stupendous..especially Danielle (I think that was her name, she was there Sun. night when we checked in and today when we were leaving). Not wanting to be a pest for too many requests, you guys really came through!
From the cot, to the extra fridge to the knife so we could cut up an apple..you were top notch!
Will definitely come and stay with you again and recommend you to others.
Until next time...
August 20, 2014
Rated 2 out of 5 by Aaodao Unprepared and uncaring
As an elite member I expect and deserve some attention to detail, even if it is reviewing my folio preferences to accommodate my needs. This hotel failed miserably on this function
Furthermore, the room has not been aired nor refreshed, and the bodly odor was very bad. Asked for housekeeping to attend to this issue while I went to dinner and it was never done. For the money this hotel costs, we should get better service even if we are not Starwoods members. In any case, I will not return to this hotel
November 5, 2013
Rated 5 out of 5 by Tbone Great experience
After a long day at work and a bumpy train ride from Philly, it was refreshing to arrive to the Westin Georgetown. The front desk rep was friendly and efficient - seemed as though he was expecting me - treated me like a king. Additionally, I had a small issue with my room, and again the same front desk rep quickly resolved the issue. He expemplifies what service is all about.
Beyond that, the hotel is excellent shape, its a great location and the amenities are stepped up. I'll be back.
January 19, 2012
Rated 2 out of 5 by Nikko884 Housekeeping Needs Improvement
Upon check-in. after a long West Coast flight I was not pleased to find hair in both the bathtub and on the bathroom floor. In addition, the room temperature was stuck at 76 degrees and despite requesting engineering assistance in the morning at 10, we were dismayed that staff had not followed through forcing a need for a second request when we returned to the hotel at 8 pm in the evening.
Disappointed with this stay as was not up to Westin standards.
April 2, 2014
Rated 3 out of 5 by JimD30 Bad Plumbing
Great location, great staff, but the shower was bad, unable to control the temperature of the shower in room 300. We checked in late to a full hotel, staff no doubt aware of problem, but I think they were out of rooms?
August 25, 2014
Rated 1 out of 5 by DisappointedFeb2012 Worst Hotel Experience
I have traveled extensively for years. This was the worst hotel experience I have ever had.The people in the room next to me were extremely loud. I was awake for almost two hours in the middle of the night. I talked to the front desk many times. Security never once knocked on their door to tell them to be quiet. I could hear every word and sound. Every single one. I finally asked to move to another room.
To top it off, the General Manager then emailed me asking if left feeling refreshed and delighted.
I will not stay at this hotel again. I have had two other poor experiences at this hotel. One related to loud children late at night in the pool. Another related to bathroom that had not been cleaned prior to my checkin.
February 18, 2012
Rated 4 out of 5 by wigstheome Nicely Dedpendable
Checked in on a Sunday evening for an overnight stay. Check in was quick and simple. Platinum status was acknowledged but no upgrade was offered (I have never been upgraded at this hotel on over a dozen plus stays); no big deal. Was given a very comfortable room on the 8th floor. Everything was clean and in good working order. Check out was equally simple and quick. Nice West End location with plenty of amenities within walking distance.
February 20, 2014