Rated 3.9 out of 5 by 428
reviewers.
Rated 2 out of 5 This hotel needs to improve their front desk service.
Beware of check in time if you are in a rush as this may take a lot more time than anticipated. Staff did not seem in any rush to help at any time duriing my stay! In addition, room could have been cleaner.. On the positive side, room service and food were good overall!
May 19, 2013
Rated 1 out of 5 Dirty place
title says it all, expensive, dirty, little if any hospitality, no convenient parking service.
May 20, 2013
Rated 5 out of 5 by izmo701 Rochelle in concierge is incredible
I was staying at the Westin Harbour Castle for a quick one night business trip and forgot to bring my Iphone 5 charger with me. I asked Rochelle who works at the concierge desk if the hotel had one and she gave me her personal one to use for the night. I was blown away that she would trust me with her personal phone charger, and so extremely thankful. She is by far the best concierge I have ever spoken with at a hotel. That service will not go unnoticed, and I will recommend this this hotel to all of my colleagues because of it.
April 8, 2013
Rated 3 out of 5 by JM61 needs improvement
Just not up to what I expect from Westin
May 16, 2013
Rated 2 out of 5 by Steven52 Not up to the Westin Standard.
Being a lifetime gold, Platinum member, I have stayed over 450 nights at starwood hotels. Unfortunately, there are no benefits at this hotel. No welcome letter, no bottle of water, no upgrade. After a long drive, I just wanted to sit and enjoy room service, but here again it was lacking. It was expensive, you will get a nice butter holder, and butter knife, but no bread to be seen. Paying $95 for a steak, desert, and drink, one would expect a bread roll or something with the meal. I will probably visit again, as the location is good, but this hotel is no better than a mid-grade starwood hotel. Very sad, as I always look forward to staying at Westin Branded hotels throughout the world.The desk in the room had deep scratches, there was heavy dust on the cables under the desk, just not up to the Westin standard. I would suggest changing the name to a more applicable brand, or improving the overall experience to bring it up to the Westin Standard.
May 14, 2013
Rated 5 out of 5 by jp2013 Red Sox road trip Westin Toronto
My wife and I stayed at the Westin for the 1st Blue Jay - Red Sox series in April 2013. The Westin was fabulous, got an upgrade, even though my stay didn't qualify as a Starpoints eligible booking because I had booked it thru British Airways using Avios. The staff was great, from the Front Desk to Housekeeping. The location was great, not too far from Rogers Centre, the walking directions we got from the Concergie were spot on. My wife got to shop, and I got to see the Red Sox!
May 11, 2013
Rated 3 out of 5 by VIA1fan Beware of upgrade offer
I always stay at Westin Hotels when I travel, and my latest trip to Toronto was at the Westin Harbour Castle Toronto. I was offered an upgrade to a corner junior suite which gives an unobstructed view of Toronto harbour and island airport. I was not happy to find myself in the North Tower with an obstructed view of the lake. If I had known before hand that upgrades place you in this tower, I would never have applied. I have learned my lesson. Never upgrade online, always wait until you get to the hotel.
May 10, 2013
Rated 1 out of 5 by VERyAngryAtWestinHarbour Could not watch Hockey via TV for two days
The cable was down for two of the three days i was there, and had to leave the hotel and go see the game somewhere else which was pretty annoying. When you're paying $200 a night to be staying for a conference, a little TV to unwind and de-stress seems to be a norm. I went down twice to be told that they are working on it. I couldn't even add my hdmi cable to the existing TV's to at least even stream off my iphone. BTW they charge 40$ for internet in your room for the two days. Rooms were of nice size and clean, but who would have thought having no TV could cause so much stress. So much for unwinding while away. I'm a strong believer of you get what you pay for and i feel cheated and it's already been a day.
May 2, 2013