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Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges.

Age Requirement Policy

Guests must be 18 years or older with government -issued photo identification to reserve a room. Guests under the age of 18 must be accompanied by an adult.

Rated 3.9 out of 5 by 803 reviewers.
Rated 1 out of 5 by one thing after another Given the wrong room for a dog and an extra bed. Given another room and asked for free internet for my Gold membership. No internet connection available, 2 light bulbs out, air conditioning blowing ambient air and load fan, hair on bathroom floor upon arrival, TV menu didn't work to access bill and I know I'm missing something. Manager ended up calling after I gave up which I appreciated. July 14, 2014
Rated 5 out of 5 by Love this hotel! We always enjoy our stays here, but this stay was particularly nice because of the beautiful corner room that we were assigned. This hotel really knows how to treat SPG Gold members well and have won my loyalty by doing so. The location of the hotel by the lakefront is such a treat in the summertime ! July 15, 2014
Rated 4 out of 5 by Great Location Excellent Location for events at the AC Centre and the Rogers Centre. Hallways are dimily lit, and looking a bit tired. Ice machine location on floor 20 was creepy! Check in staff was Excellent. July 15, 2014
Rated 4 out of 5 by Well-appointed comfort The Westin Harbour Castle is an elegantly understated gem on the Toronto harbor. July 15, 2014
Rated 4 out of 5 by Great location Close to ACC, great view from room, comfortable bed,pillows great, nice large bathroom, very clean and quiet July 15, 2014
Rated 3 out of 5 by Great location but.... Pros: Great view of the Toronto islands and 1 - 2 minute walking distance to the ferries. Main attractions are within 10-15 minute walking distance. Cons: Rooms are a bit small and could use updating. Was not impressed with room for spending $250+/night. July 14, 2014
Rated 2 out of 5 by This hotel needs improvement. I was very surprised at how this hotel has declined since I was last there. My wife and I had dinner at the roof top restaurant which was suppose to be fine Italian dinning. The food was anything but fine and the restaurant is in terrible shape. As we ate peeling paint fell from the ceiling. While the staff was excellent the hotel was not. July 12, 2014
Rated 5 out of 5 by Dream Achievers team Attending a lia sophia conference at the Westin the staff was most excellent with our needs. July 13, 2014
Rated 5 out of 5 by Outstanding Hotel! If you are visiting downtown Toronto look no further than the Westin Harbor Castle for your hotel needs. This hotel is ideally situated in the heart of the downtown core and right on the water. It boasts beautiful views of the Harbor front and the Toronto Island. If you are flying in/out of Toronto Island it is very close to this airport. The hotel is very well maintained and the staff are amazing. Bin is the best ambassador you could ask for, very accommodating and so eager to please. The beds are extremely comfortable and the rooms are very clean. I highly recommend this hotel for your business or personal travel needs. You will not be disappointed. June 13, 2014
Rated 1 out of 5 by Dirty and Noisy Room was not clean, hallways were very dirty and it was noisy all night long. It would be the last place we would recommend staying. July 12, 2014
Rated 4 out of 5 by Convienient Location. The Hotel is in a very convenient location for attractions and shopping etc. The hotel was comfortable and the staff were very friendly.Thought the car parking charges were somewhat excessive and disappointed that there were no benefits granted for being SPG. Overall enjoyed our stay and would stay again. July 11, 2014
Rated 4 out of 5 by Not a bad hotel just one major issue for me The hotel its self was really nice and comfortable what my major issue was that we were swimming in the pool one morning and there was a movie on the poolside tv that was very inappropriate for children i was swimming with my 7 year old around 8am and felt that this was very inappropriate for a family setting i reported this to front desk staff who advised me that the manager had been informed i was very dissapointed that manager had not even offered a quick call to appologise after what children had seen on tv. June 15, 2014
Rated 2 out of 5 by staff are a hit or miss some staff are excellent at there job but others really let the hotel down. The queues at the front desk are really unacceptable . July 11, 2014
Rated 5 out of 5 by My stay at the Westin in Toronoto, Canada July 2014 I enjoyed my view of the Bay as I relaxed on the sofa in the room. Instant hot water and cool room temperates were wonderfully easy features to operate.It was the small things that increasesd my feelings of comfort and security. The "green room" concept was great!! July 10, 2014
Rated 4 out of 5 by Staycation I live in Toronto but rarely make it to the waterfront. The view is wonderful and it was a treat to be able to just sit and gaze at the harbour. July 11, 2014
Rated 5 out of 5 by Excellent Service. We arrived early at the Westin Harbour Castle Toronto for a 2 day, single night stay. We decided on valet parking and were told we could store our luggage until 3pm check-in. Unfortunately we were told our room would not be ready for 45 more minutes. Front desk offered to buy our drinks and snacks while we waited in lounge. Then for our troubles we were provided with a room on one of the top floors overlooking the lake. Leaving the hotel was just as pleasant with courteous staff and efficient service. Thank you! July 7, 2014
Rated 4 out of 5 by Love the Westin! The Westin is our go to hotel when in the city! Always very clean, amazing service, and feel safe! We love it! July 11, 2014
Rated 4 out of 5 by Respite from the "Toronto Dig" BEAUTIFUL WATERFRONT VIEWS- GREAT ACCESS TO Toronto Harbour and Toronto Island activities. Nice to be near greenery in the city- especially with all the construction going on. Easy walk to the CN Tower, Rogers Stadium and the Entertainment District. July 10, 2014
Rated 4 out of 5 by Pretty good I stayed here for one week for a business conference. The hotel is well maintained and in a great location. Housekeeping needs improvement. The room was not dusted once and you could visibly see the film of dust on furniture in room. July 10, 2014
Rated 4 out of 5 by My stay Good hotel to stay in Toronto except for all the construction going on in the area. July 10, 2014
Rated 4 out of 5 by Quiet and Nice place Very good sleep, confortable and quiet, Well located, few minutes Walk to Ripleys aquarium and CN tower,Starbuck coffee was appreciated July 9, 2014
Rated 4 out of 5 by Check your checkout time Overall I was pleased with the hotel. However, the main reason I stayed at the westin was the extended weekend checkout at 3pm. I had to fight for this checkout time. The person at the front desk advised me that it is based on hotel availability. I had planned my day for a 3pm checkout. This was upsetting and ruined my whole experience and stay at the hotel. I will think twice before returning. July 7, 2014
Rated 4 out of 5 by Charge for WIFI The movies to purchase in the room are ridiculously priced. And the fact that wifi is NOT included in the room (only the lobby) was quite disappointing. July 9, 2014
Rated 3 out of 5 by Slightly underwhelmed Good hotel for business conferences and gatherings. However, the stay left me a bit underwhelmed. The room key was delivered in a wrongly labelled envelope (mixed up towers) resulting in me taking a tour of the hotel! Rooms were clean and the beds were up to Westin standards. However, the room bar was cleaned up with nothing in it! No robe or shoe shiner in the room made it difficult for a regular business traveler. The shower was not definitely "heavenly", something I have started expecting after staying with them for years now. The restaurants were good and food was delightful. The pool and sauna were good though. June 28, 2014
Rated 2 out of 5 by Not the Westin I know and love Dirty underwear on the floor from previous guest, failed to clean room by 5 pm; managerial staff less than accomodating; bar staff rude; key cards inexplicably deactivated July 7, 2014
Rated 4 out of 5 by Nice room great view Room was clean and comfortable spacious. View was incredible. Room service response was excellent. July 7, 2014
Rated 4 out of 5 by One small glitch! On checking in to the hotel I was invited to opt in to the environmentally friendly plan in return for a $5 per day voucher. I did and I expected my room to be cleaned daily and get a change of linen after the 3rd day. Neither of these things happened so on check out I enquired and challenged the fairness of the plan. I got a small discount off my account, nowhere near the savings the hotel made by not servicing the room. June 18, 2014
Rated 4 out of 5 by conveniently located The hotel is close to everything and it is all within working distance July 7, 2014
Rated 5 out of 5 by Hotel for conferences This hotel has great features organizing the conferences and meetings. The hotel is in the heard of Toronto. July 7, 2014
Rated 5 out of 5 by Can't believe the wait time!! Had to wait 1 1/2 hour in line to check in on Saturday June 28th! I had previously attempted to check in early and was to told I would get a call back in the eventuality that it was possible, which I did but was never told that I didn't have to wait in line when I returned to check in. The lady at the desk told me the manager knew about the wait time and did nothing to remedy it. She did offer a $50.00 credit for the inconvenience which made all the difference. Apart from that unfortunate experience the hotel and room were very nice July 1, 2014
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