Rated 4 out of 5 by Rahim123 Fantastic service and great management
I do not write many reviews but had to write one for Westin stonebriar because the level of service here was just outstanding! We had an issue with our room service but it was resolved Immediately and in addition we had a note waiting for us before we woke up by Jean (Manager) who was outstanding overall. I have to also mention that the hotel is very good with allergies (my wife has severe gluten and dairy allergies)
April 12, 2015
Rated 4 out of 5 by mpol One of the best business hotels out there, but...
I love this place. I stay a few times every month. A truly great business hotel (for the US). Love the lobby/bar and food. The rooms are also excellent and the staff is great, BUT...Plat upgrades are frustrating. I've had no problem using SNAs, but every time when i check-in i ask if I've been upgraded and they say no rooms are available. And we have to do this familiar dance. I pull out of my phone, show them availability on the app for the exact dates. Politely, I say i can call the SPG Plat concierge to double check and-- what do you know? -- availability appears and they magically have a suite upgrade...I just wish they didn't make it so difficult and try to game the system. And you'd think they would at least recognize I stay there a few times each month.
February 12, 2015
Rated 5 out of 5 by JeanNKarla A Very Special Anniversary
This hotels exceeds expectations! The staff are friendly and attentive. My wife and I were there to celebrate our anniversary but had to delay our stay a week earlier and reschedule. The staff made sure the room was prepared perfectly, including some chocolates and a bottle of champagne. I would highly recommend this hotel.
Excellent restaurants, shopping and spas nearby.
January 11, 2015
Rated 5 out of 5 by Ryan1972 Stonebriar
I would absolutely recommend this location.
1. Amazing Staff
2. Amazing rooms
3. Amazing food
January 3, 2015
Rated 5 out of 5 by Winter14 One of the best manged hotels ever
I spend almost 150 days a year travelling. This Westin is always one of my favorite places to stay for business. One of the best managed Westins I've stayed in.
December 19, 2014
Rated 5 out of 5 by clocat2003 great place to Have a company party
Our company Christmas party was held here. What a great place to have a party. Everyone was so nice.
December 8, 2014
Rated 5 out of 5 by bak51 Quality accommodations
This was an enjoyable weekend stay for my Grandson and myself. Quality Staff, food and accommodations. A pleasant experience.
November 25, 2014
Rated 5 out of 5 by LPiper Beautify Setting
We attended the Hope's Door Gala on 8 Nov 2014. The hotel staff was wonderfully attentive and very gracious. The food serviced for room service, in the bar area, and the dining room was incredible. Even with the multitude of events scheduled - no event was less than perfect.
November 13, 2014
Rated 5 out of 5 by GMWBPW ABSOLUTELY OUTTANDING
First and foremost, I hope this makes it way to the GM of Westin Stonebriar and Corporate. My daughter's Wedding was held there on Oct. 17,2014. We had rooms from Wednes to Sunday. But the GREAT WAY the entire event was done was because of Katie Friedman, outstanding job! Her Assistant Karessa and Katie had the timing down to a second, obviously not their first time! Great Job! The Reception, dinner (fantastic food), bars etc were fantastic, credit goes to Ramiro, who was in charge of the room! What a great 4 days, people from around the Country were here for it, they were amazed at the service, the rooms, the Hotel, everyone involved at the Westin! If my wife and I could get married again, it would be there with Katie handling every single little detail! Wow! She is fantastic! Some of our guests had never stayed at a Westin Property, they say now that is all they will look for to stay at.. Great Hotels, Great people, Great employees, they make sure you do not miss anything, they are wonderful! Thank You so much Katie, Karessa, Ramiro and the rest of the staff at Westin Stonebriar for making this event so memorable. Another shout out for a Great job goes to the Housekeeping staff, they were GREAT!
Thank You so Much for everything!
November 3, 2014
Rated 5 out of 5 by HGregS Perfect place to hold a reception!
Katie enabled us to have a perfect weekend with all of our family and friends. Everything was perfect and we could not be more pleased! The party room was beautiful and every detail covered. Katie, Derek, and Karessa were phenomenal every step of the way! It is a weekend that Madeline (and Dee Anna and I) will cherish forever. Thanks, Greg.
October 27, 2014
Rated 5 out of 5 by GMWBPW OUTSTANDING
What a great place, close to evrything, outstanding First Class Service and Accommodations!
October 24, 2014
Rated 5 out of 5 by SuzanneF Excellent Hotel
From the moment we checked in to the time we left we received excellent customer service! The bellmen, the front desk personnel, the bartender and the barista all provided excellent, friendly service each day of our stay. I would highly recommend the Westin Stonebriar.
September 8, 2014
Rated 5 out of 5 by gigiLanny All employees were great
We enjoyed our stay. It was a great pool area for our little ones. We had the perfect place to eat our meals on the patio. The employees were all helpful and friendly.
September 1, 2014
Rated 5 out of 5 by CKim Exceptional hotel
Room was very clean and bed extremely comfortable. Staff was attentive to customer's needs.
August 25, 2014
Rated 5 out of 5 by buffalomountain Loved this hotel atmosphere
Excellent - friendly staff nice rooms, nice bar, good cafe
August 21, 2014
Rated 5 out of 5 by JustMe001 Wow! I want to do this again
It will be difficult to name every single individual who was professional, helpful, and hospitable. The entire experience, my first in a long time at a Westin, was terrific. Many thanks to Craig and his team for a great experience.
August 15, 2014
Rated 3 out of 5 by tck7220 Charming hotel needs more improvements
The exterior of the hotel is really charming. The gym is excellent! However, the carpet on the 2nd floor hall way and in our rooms definitely does not meet Westin standard. Bathroom rooms are nice but the room can use some update on the furnitures and curtains. The food at the restaurant is pretty good but it would be even better to add more variety to the breakfast buffet.
August 15, 2014
Rated 5 out of 5 by AmyfromAllen Fantastic!!
We had a wonderful stay at the Frisco Westin Stonebriar location. The room was excellent - bigger than most hotels for standard 2 queen beds room. We want you to continue to offer the 'birth year rate' as this was an outstanding deal. We also highly recommend you keep the 'go green' $5 credit. The staff was attentive and we appreciated all of the available amenities and extras including the chilled bottled water by the pool. We only wish that the Aqua Bar would have been open past 3pm on Sunday.
August 13, 2014
Rated 3 out of 5 by Cindy35 A little disapointed
We stayed at this hotel a few years ago and really enjoyed our stay and remembered the hotel has a high quality hotel. We were a bit disappointed in our stay. It seemed that the hotel had not been maintained well since our last stay. The quality of the pool was lacking - lights that didn't work, no towels available and the pool needed to be skimmed (trash in pool). We must have had a nicer room the last time as well because the rooms were ok but the walls were thin and we could hear our neighbors quite well including their dog!
August 11, 2014
Rated 4 out of 5 by Ami1967 Recent Stay.
Service Impeccable! Pool incredible! Room less than special. Stayed in two different rooms, both had very worn bedding. Pillows are worn out. Disappointed to see the "Room Renovation"! Reminded me of a mismatched motel. Not special at all. Quite frankly there is nothing luxurious about the remodeled rooms other than the Shower head that was already there. Expected more from Westin.
August 4, 2014
Rated 5 out of 5 by SH1742 Extremely good service
The service was 5 star and the room accommodations were perfect. A definite return visit in the future.
August 4, 2014
Rated 3 out of 5 by SBL69 This hotel needs to be aware of practices when checking in early.
The front desk acted as if they hadn't experienced an early check -in. I arriver about 98:30 Am July 31 and at the request of the person at the check-in desk presented my id and a credit card that was swiped. At around 5Pm I went to the front desk to pick up my room key and had to go through the whole check-in process for the second time. I later thought about eth first time my credit card was swiped and why this was required again. Not a very good practice fro an establishment to have. I will now have to watch my credit card activity to make sure the first swipe wasn't used for some other purpose. Re-training needs to be conducted for the staff.
August 3, 2014
Rated 3 out of 5 by SunFun Great Hotel, Poor Management
The hotel itself was beautiful and relaxing. However, our group was treated very poorly by staff during our stay. When brought to managements attention nothing was done.
July 31, 2014
Rated 5 out of 5 by Fruhnke Would stay here again!
We stayed at the Westin on a business trip. My only wish is that we could have taken an extra day for my husband to enjoy their beautiful golf course. Every time we walked in we were greeted and felt very welcomed. The room was so comfortable and we felt right at home. Our room had a balcony, and it would have been nice to have a couple chairs out there, but that's the only thing that was lacking. Would definitely stay there again!
July 29, 2014
Rated 1 out of 5 by ExtremelyUnhappy Poor Customer Service
For the most part, employees are courteous. However, verbally abusing guests is tolerated by the general manager.
July 28, 2014
Rated 3 out of 5 by Mary109 Would have been great but....
I reserved a handicapped accessible room four weeks in advance but at check in I was given a standard room and told that no accessible rooms were available. Using the shower and toilet were difficult. Staff was apologetic and compensated with no charge for the room that night. If I had received the room I reserved, this would have been a great review. What happened to my reservation?
July 28, 2014
Rated 5 out of 5 by chogan daleou
The Manager at the Stonbrier is a supper nice man. We thank you so very much !
July 28, 2014
Rated 4 out of 5 by Jewels16 This hotel looks very relaxings
Hotel and service was very good. Room was very nice looking and clean. Only complaint I have is that, the pool closes very early to be a resort. You would think that in the summer, the pool hours would be late. Everything seems to shut down at 10:00pm. There is also no spa and sauna but, if you are a golfer, this is the place for you.
July 28, 2014
Rated 5 out of 5 by Kerrybear Great Overral Experience!
We recently had a 3 day business event at the Westin Stonebriar that included meals, lodging, and the use of 4 conference rooms. The staff was consistently on top of our various needs, even last minute changes. Our guests were comfortable in their rooms, and the food was delicious. Even the Legacy Grill proved to be a great haven for our leaders to unwind after a full day of meetings. One leader decided to forgo the heat and stay in the hotel to treat her team to dinner! Now that says something! Personally, I hate sleeping in hotels - but this was a great experience. Comfy bed, awesome bathroom facilities, shower that was the envy of my own home, and the within seconds reach of hotel staff taking care of me. Loved the experience - and looking forward to another.
July 26, 2014
Rated 5 out of 5 by karla08 Great hotel, wonderful staff
We always stay at the Stonebriar when in the Dallas area. Friendly staff, nice rooms.
July 22, 2014