Rated 3 out of 5 by mary10262 The hotel is ok
Very bad experience with the Reservations staff. ANd then upon arrival the manager Sheldon was dismissive and bailed on us at the end of the day. It was rectified the next day but not to our satifaction.
We could never recommend this hotel again.
Staff in restaurants and bars great as was the conceirge.
August 11, 2014
Rated 5 out of 5 by Calibration Lovely hotel
Very enjoyable, small accommodations but comfortable
August 11, 2014
Rated 5 out of 5 by JerryE14 Excellent stay at the Westin Resort in Whistler
We celebrated my son's birthday at the Westing Resort & Spa in Whistler, and the facilities and service were excellent!
August 10, 2014
Rated 5 out of 5 by SBFamily Another fantastic stay
This hotel never disappoints. The pool is fantastic, the hotel staff are amazing all located in a fantastic location in Whistler.
August 7, 2014
Rated 5 out of 5 by Sekana232 Guest feedback
Very nice experience staying at your hotel
August 7, 2014
Rated 4 out of 5 by Ron55 Good location in Whistler
We had a one bedroom unit in the West Tower. Very nice room. The gas fireplace did not work on the first night, but was repaired for the next day. The parking charge at $30.00 a day plus taxes is a bit of a stinger or maybe I should say stinker. The hotel could probably use a little more staff in the restaurant. We went there for the buffet breakfast, but after being seated, we waited a very long time for service. Unfortunately the wait was so long that we ended up leaving and having breakfast in the village. The property is very nice and in a good location.
July 30, 2014
Rated 5 out of 5 by Lise35184 Great stay
We had a very positive experience at our most recent stay at the Westin in Whistler. The hotel staff was extremely accomodating and everyone we encountered was very pleasant. The rooms were very comfortable and we woudl definitelyu recommend this hotel to anyone. Thank you for the great hospitality.
August 5, 2014
Rated 4 out of 5 by Gary3013 Away from the crowds
I enjoyed my BC Day getaway at this Westin because it was just far enough away to be able to relax away from the crowded Village stroll area. A very good meal without having to stand in line for
sometimes up to an hour in other places.
August 5, 2014
Rated 4 out of 5 by PS989 Kids Experience
Hotel needs to improve their kids menu. Especially at the poolside they used to offer chicken fingers, hot dogs etc and now it's more of a gourmet menu and if you have kids you would know they rarely eat that kind of food.
August 5, 2014
Rated 5 out of 5 by degro Westin Whistler
Great hotel in a great location for everything you need to do at Whistler or Blackcomb
August 6, 2014
Rated 5 out of 5 by Johnny999 Great hotel
The hotel staff went out of there way to make our stay the best it could be.
August 5, 2014
Rated 3 out of 5 by Anniversary35 Great location
We were given a gift certificate from our children however had incredible difficulty booking a room with it. Finally after three days of frustration trying on the phone, we were able to contact someone to help us. Ended up with a nice studio room which needs some updating, but loved the comfy beds. Great location to the lifts and the Village stroll.
August 2, 2014
Rated 5 out of 5 by bsamp Ironman Trip - Great Hotel
Can't complain about our stay, the hotel was great and the room was comfortable. Only complaint would be two king beds. They even upgraded our room with no questions asked. I would stay at this hotel again. The parking charges and internet charges are a little unnecessary but seems to be what you will find in the area.
July 30, 2014
Rated 4 out of 5 by Shadowcat Great Place to Stay
This hotel is a very comfortable place to stay. It is very close to all the activities of Whistler village and yet not too close so it is quiet and relaxing. We enjoyed sitting out on the balcony admiring the mountain view. All the staff are very helpful and professional. The kitchen is very well equipped with fridge, stove and microwave so it is like an apartment containing everything we needed. We enjoyed the pool and spa. The only negative I would say is that the duvet on the bed is too heavy and so you need to keep the air-conditioning on all night which would not be necessary if a light blanket were provided.
July 14, 2014
Rated 4 out of 5 by Rod1959 Whistler getaway
This hotel has everything we needed for a week end getaway,
July 30, 2014
Rated 3 out of 5 by Ironman2014 Nice but needs some improvement.
Great resort, but rooms need to be refurbished with simple yet modern tech amenities which have come to be expected such as easily assessable bed side outlets or USB hubs. Also house keeping missed our room one day...
July 29, 2014
Rated 4 out of 5 by kizmit8888 Good location in village and attentive staff
Even though the rooms are slightly dated the customer service was excellent and location is great
July 28, 2014
Rated 4 out of 5 by PamelaK Pleasant enough
The Westin was our homebase for the 2014 Ironman Canada event. Excellent staff - very attentive and professional. Good check-in, fast bag handling, not “overly-friendly” receiving staff which I appreciate. At one point our in-room phone was not working and we needed a 4:30am wake up call. We mentioned this to the maintenance person, and someone was knocking on our door at 4:30 the next morning.
Regarding our junior suite, it was small and bit dated with old cabin-style cabinetry, but quite comfortable. Clearly time for a facelift, though. Nice little gas fireplace and well equipped kitchenette. We were not able to cool the room adequately due to the fact that everyone was using the AC, and the system could not keep up. This property was built largely as a winter facility, so we assume it is an engineering issue, and likely not a common problem.
If there is a compliant, it is prices, particularly with food and beverage. While the Whistler area is expensive, the Westin is "Beyond Categorie" as we say in cycling. Non-valet parking for our rental car at $30/day? Basic breakfast buffet at $35/person? Very limited entrée selection at the Vine and Grill dinner room (4) and very expensive. We can only assume that other guests may have felt the same, as the dining rooms seemed to have very little activity despite the fact that the hotel appeared to be very full. We realize that Whistler is a pricey get-a-way in general, but we got-a-way from the Westins prices (which means they generated no F&B revenue from us) and found better value and variety steps away in the village.
July 29, 2014
Rated 2 out of 5 by WillyP Hot Hotel but NOT in a Good Way
First The Good: Wonderfully dog friendly, supplied dog bowls, bags and bed for no extra charge.
Staff did the best they could to address problems.
Second The Bad: Room 908 was a hot box. Temperatures of over 27C made it uncomfortable for us and for our dog. Sleep was fitful. An engineer eventually got the air conditioning to work but after hours of feeling like we were in a tent in the desert, We should have been moved to a cool room IMMEDIATELY. The engineer could fix the unit for the next guest. I will recommend this hotel but with reservations.
The Ugly: The 30 dollar parking fee is obscene, The West should offer complimentary WIFI it doesn't
July 2, 2014
Rated 5 out of 5 by spiritandstyle great staff and a great hotel
When we arrived at the Westin we were immediately recongised as platinium guests and upgraded to the top floor in the north tower facing away from the hustle and bustle for a quiter stay, also upgraded from a studio to a one bed apt. which was much larger and bigger kitchen, our rooms were large, newly decorated and very comfortable. My wife and i were delighted with our platinium upgrades after our long flight from dublin ireland.
This was our first time to ski Whistler and also visit Canada, Before we arrived at the westin we co ordinated our ski tickets and dinners with ian at concierge, he was most helpful to us which saved us considerable money.
I would also like to complement Daniel the duty manager for his help in resolving a small problem without fuss and completely to our satisfaction. THANK YOU WESTIN for a wonderful vacation.
For a great and reasonable wax and sharpen go to whistler village sports and ask for Ged.
January 29, 2012
Rated 5 out of 5 by Coupeville510 Great Hotel
The location of the Westin is marvelous, especially if you have children. The walk to the lifts in ski boots, carrying your skis can be difficult. To then have a pool, hot tub and sauna to look forward to after a day of skiing, is awesome. This was our second stay. It is pricy, but you get quality for your money.
January 19, 2012
Rated 5 out of 5 by Flora Very Nice Resort Hotel
The room is very comfortable. Kitchen is handy for our stay and saves us a lot of money on food. The bed and shower are always the best with Starwood hotels. If the hotel could provide more tablewares that can save us from turning on the dishwasher after evey meal. The location is great, very close to the ski slope. The hotel even has staff to pick up our ski equipment every afternoon right at the ski slop to save us from carrying the equipments to walk back to the ski shop. The only disappointments that we have are there's no hot cocoa or any christmas goodies in the lobby.
December 27, 2011
Rated 5 out of 5 by Privet Cozy and located well
Overall great stay at this Westin Whistler. The room was cozy and comfortable. The food at the on site restaurant was on par. Relatively good view (8th floor east). Enjoying being able to walk from resort to village for everything. Some things to consider - although if you're staying at Westin, cost is not typically a major concern but some of the fees were a bit over the top (on site restaurant, room service, parking, movies and snack charges). 1 bedroom suite had queen... so close to walls we had to walk sideways to navigate around bed. Found and killed 4 large ants wandering the room. Room was so warm we had to open windows to maintain comfortable temperature. Some minor mildew in bathroom. Noise was minor (could hear conversations through walls and some kids running on floor above. If there is a concert at the ski lift, you will hear it. Spa was super, we had couples massage and milk bath. Pool a bit small, especially with kids - they need ample room to play. Indoor-outdoor pool was a cool feature. Since we were on the east wing (better view?) it felt a little awkward walking to spa/pool in robe passing by the conference rooms. Service was on par for a Westin.
April 14, 2013
Rated 3 out of 5 by CheekyMonkeys Great hotel, not so great staff
The hotel is quite comfortable with a nice heated pool which is a plus for those with kids. Rooms are cozy and include a kitchen area. Reception/front desk staff just do not seem to be happy working there. Not friendly or welcoming. I've been to this hotel 3 times since the Fall and the last trip was the most disappointing. The only reason I come back is because I have Spg membership but even then it doesn't get very far when asking for adjoining rooms and then being told its available but for $40.00 more?! I thought upgrades are free when available w/ Gold status?! The clerk made no effort to be accommodating and was quite rude. At least we had rooms next to each other, we just kept our doors open and the kids ran through the hall from room to room, no biggie..
July 15, 2014
Rated 1 out of 5 by FreeBoozeForHousekeeping Be Careful Of Refreshment Centre
I checked in on Saturday night and checked out Sunday morning. Two folios were emailed to me, which is fine, then a third folio was emailed to me the next day with almost $15.00 worth of charges for the "refreshment center", which I did not use. I left a message for the hotel billing department and as of now (Wednesday night), I have yet to talk to anyone regarding the erroneous charges. BE CAREFUL WITH THE REFRESHMENT CENTER CHARGES, Someone either screwed up or housekeeping is stealing the alcohol and charging the guests for them hoping the guests would not dispute them and housekeeping gets free alcohol and candy.
July 2, 2014
Rated 4 out of 5 by VictoriaScott Always a good rest
Wonderful beds and a great room.
July 23, 2014
Rated 5 out of 5 by MattW Location and A Premere SPG Property
This is a wonderful hotel for a luxury ski vacation and for families. The location is epic -- it is right at the main gondola (I think the gondola building is even attached to the hotel), and the beautiful village starts just past the lift. Ski rentals, the ski valet, and shops are all located on the property as you walk towards the slopes. And check in for the Whistler Ski School is right outside the slope-side doors.
The rooms are large and quiet, with kitchenettes and fireplaces. And the staff is wonderful, with a great attention to detail. The concierge can have all of your lift tickets, rental vouchers, and ski school material ready at check in.
This Winter will be the fourth year in a row for my family. I'm looking forward to another perfect stay.
August 13, 2013
Rated 4 out of 5 by Operator44 Great location
The westin is as all we have stayed clean and has nice room and very comfortable bed , easy to go for walk as close to village and sights. The food and lounge good and greeting staff more than happy to give directions
July 21, 2014
Rated 5 out of 5 by SJA54 Fantastic!
My family stayed here over Christmas and it is a great hotel.
Staff were extremely helpful and friendly -- we were on an award stay and they did a lot to upgrade us to great rooms that more than met our needs. Concierge was very helpful in making all kinds of arrangements especially pre-arrival.
The location cannot be beat. You are steps away from the slope and in the afternoon the ski check moves outside -- your skis are handed off a few steps from the bottom of the slope. You are an easy walk to Whistler nightlife.
November 9, 2011
Rated 2 out of 5 by bgguilbo Ageing resort property
Overall somewhat dissapointed with value obtained for this stay. Rooms are in need of a serious update with textiles and finishes clearly showing their age. Service and staff responsiveness not up to Westin standards overall. Will look elsewhere next time.
July 20, 2014