Rated 5 out of 5 by Brad1000000 First Class All the Way
Everything about this hotel is why the Westin brand is so great. It's only " negative " is that it sits on top of the Delta terminal of the airport. That's great if you're flying out the next day, but it is not convenient if you just want to stay at a great hotel in the southwest suburbs of Detroit. It is sooooo convenient, however, if you do have a reason to be at the airport--they have a security gate right next to the front desk! It took me 5 minutes to get through during the morning rush.
Be nice, and you're sure to receive an upgrade. Even if not, the club lounge access is very nice; evening food until 7:30. Nice continental breakfast in the morning starting at 6:30. They have an expresso machine and--I haven't seen this before--a massage chair! There's also a functional computer and printer.
The rooms and all other facilities are well maintained and first class. I wish all Westin hotels were this nice--I will be back.
November 25, 2014
Rated 5 out of 5 by Beachlover888 Satisfied with yet another stay at the Westin
We use the Sleep/Park program every time we travel and enjoy it. We often eat at the DEMA restaurant, even with the prices a bit on the high side. Would be nice if the menu would change more often. Since we arrive late and leave early, we cannot take advantage of the special Westin entrance/exit to the airport. Extended hours would be very appreciated.
November 2, 2014
Rated 5 out of 5 Awesome Airport Hotel
I don't mind delay or cancelled flights when at Detroit Metro - as this place is wonderful!
October 23, 2012
Rated 5 out of 5 by FrequentTraveler13 2 HOURS STAY-VERY IMPRESSED!
I was in transit from LAX to FLL and choose to travel via DTW with a 3 hours lay over. I stayed at this hotel for 2 hours and was highly impressed.
POSITIVES: Located within DTW terminal. Extremely friendly staff at front desk, absolutely beautiful hotel. A true heaven in Detroit. Beautiful room, very refreshing, great shower. The hotel has its own security check.
OVERALL: If you have not stayed here then please do as you are missing out staying in heaven. I highly recommend this SPG property.
December 4, 2013
Rated 5 out of 5 by Scottedina Best Airport Hotel!
The interior space is awesome! Very clean and the stafff are very friendly. I was upgrade to a suit and the room was large, clean and what a bath room wow!
The Bar was great, good food and it was busy but the stuff worked very hard to help all the guests. They also have a great location built into the airport with its own TSA exit, 3 minutes later your on the concorse.
March 16, 2012
Rated 5 out of 5 by nochoochoo Great service but ask for checkpoint hours...
All service members (front desk, valet, concierge) were VERY friendly and knowledgable.
We stayed at this specific hotel because of the private checkpoint but found out when we got there that it didn't open until 7:45A.M. which was 25 minutes before departure. We then had to go around and go through the security screening at the front of the terminal.
October 28, 2011
Rated 5 out of 5 Outstanding Stay
Ken and Paul went out of their way to make this a very awesome stay for my family on a recent trip back from Mexico.
Great upgrade and the staff went above and beyond. This is NOT an ordinary airport hotel.
November 26, 2013
Rated 5 out of 5 by Sue2064 Overall Experience
Your hotel and staff are fabulous. You should be very proud of your business...if only every business could operate the way you do!
November 19, 2014
Rated 5 out of 5 by santri1969 Great airport hotel
Excellent access to airport and very convenient for short trips.
October 3, 2013
Rated 5 out of 5 by Cassy16 Park and Fly only way to go
This is the best way to make flying easier and no worries to getting up early to get to the airport the day of your departure.
November 16, 2014
Rated 5 out of 5 by Tamara45 Early flight overnight stay
My husband and I had a 6 a.m. flight so we stayed overnight at the airport. We were surprised at how quiet our room was even though we overlooked the gates with constant airplane traffic! We didn't hear anything! The staff was very helpful and attentive. The shuttle to our terminal in the morning was easy to catch and got us there in plenty of time! A wonderful stay overall!
July 28, 2014
Rated 5 out of 5 Stranded by Delta saved by SPG
Two mechanical problems and several delayed and missed flights over the past two days. Late arrival at DTW. They wanted to send me off-site, I called and made my own reservation here for two rooms, Ken gave us two great club level rooms (but club lounge is closed on weekends). Colin and Jesse at the restaurant were outstanding and made a tough night and morning GREAT. Thanks to Ken, Colin and James. SPG should be very proud of you three.
December 15, 2013
Rated 3 out of 5 by fairness wedding
I am the mother of the groom for a wedding,I am very disapointed in you.Our room was to be ready at 10 am check in and it was not ready.We had to wait an hour,that was bad but my sons stepmothers 2 rooms were suppose to be ready at 9am because they had 2 hair dressers there to do 8 girls hair before 2pm.thier 2 rooms were not ready until after 11am.To me with how much they paid for this wedding you should at any cost of had our rooms ready.!Do not even get me started on the quality of the food!This was a very Important day in our lives you should have kept our rooms open so we could have got them when promised.I called 3 times to make sure we could get them at time promised.
May 19, 2014
Rated 4 out of 5 by Chris77 Most expensive drinks in the United States
$20 for a martini, $17 for a Manhattan, and $11 for the cheapest glass of red is totally outrageous. I had expected to pay above average given the location (say $12 for the martini and manhattan), but this was pure craziness. Never again.
April 5, 2013
Rated 5 out of 5 by doccher12 Much more than expected
I wasn't sure what to expect, but the customer service and attention to detail were phenominal. Loved the atmosphere and convience to the airport and security ease from hotel. It was sooo nice:)
July 16, 2012
Rated 4 out of 5 by clf57 Convenience second to none
Nothing makes it nicer than to walk to your hotel easily and be in your room so quickly. The staff and amenities were perfect and the convenience is unmatched. I was lucky to get a fair rate, however have heard that it can be a little spend-y at times. Nevertheless, my experience was great.
November 3, 2014
Rated 3 out of 5 by wake lite on benefits
nice hotel, stayed 2 sundays in a row, no lounge available, it is closed fri nite, sat, sun and mon morning, no alternative offered, no upgrade offered, club level is closed also on weekends, when i asked about an upgrade to a suite i was told they were sold out, but was also told club floor was closed due to hotel being slow on weekends. suites were available on spg web site for same nite i was there.
i spend alot of money at starwood properties, hence my platinum status. i will not stay at properties who close the lounge and deny upgrades.
February 18, 2013
Rated 5 out of 5 by Paolo2098 Yet another perfect stay at the Detroit's Airport Westin
Attentive staff, excellent restaurant and bar. Unbeatable, convenient flight info screen, complete with boarding/check kiosk and TSA facility!
September 1, 2014
Rated 5 out of 5 by Babsbridge Best place to deal with a canceled flight
So glad Delta put me up here after my flight was canceled. Only thing about the ordeal that was good.
August 25, 2014
Rated 5 out of 5 by dkdk Excellent hotel and fantastic restaurant
Location is great, faster to get to your room than to get to the taxi stand outside the airport. Had dinner and breakfast at the restaurant and both were excellent. There were 5 of us at dinner who ordered different things and everyone was very impressed. Room and bed very, very comfortable. Great hotel
August 8, 2014
Rated 5 out of 5 by bill1948 loved the room overlooking the tarmac
our room overlooked the airport tarmac which was great - we were really surprised that we couldn't even hear planes
August 21, 2014
Rated 5 out of 5 by Beachlover888 Our stay before a trip
We use the park/sleep/fly package before going on a trip. We like the hotel, the efficiency of the valet service and the convenience to be right at the Delta terminal. The restaurant at the hotel is on the more expensive side but has good food. Unfortunately the menu does not change very often and one runs out of things to eat. I can recommend the Westin.
July 27, 2014
Rated 5 out of 5 by Mjr123 Nice room, amazing service
I stayed at the Weston with my family in April. The airport access, especially the special security, was wonderful. The room was very nice, the service was amazing! A member of my family left her glasses, and didn't realize it for some time. The gentleman from security made the effort to locate the optometrist, and mail the glasses back, so we could get them. Just great!!! A thousand thanks!!! Such individual attention and dedication to customer service is really impressive.
June 4, 2012
Rated 5 out of 5 by corkydog overall rating
We ate dinner at your restaurant - it was excellent. The staff was very helpful - I had ordered a wheel chair to take me to my gate - it came at exactly the time I ordered it. It was so convenient to be so close the gate I had to leave from. I would not hesitate to stay at your hotel when I have to travel and leave early a.m.
July 28, 2014
Rated 5 out of 5 by Steven01 Perfect stay
perfect hotel experience when staying at a hotel before flying out
August 20, 2014
Rated 5 out of 5 by Dave1313 Wonderful staff!!!
I would like to thank everyone at the hotel for everything!! They were the best. Twins, Michelle & her sister, Megan were so helpful. They both went out of their way to be accommodating!! I was a few minutes late for the breakfast and Michelle went out of her way to make sure I had something to eat and when we were checking out the next day, I met Megan and she went out of her way to get me some napkins!
June 27, 2014
Rated 5 out of 5 by PUNCH This hotel has excellent customer response.
Due to a canceled flight, Delta put me up in the Westin Hotel. I have stayed at this property before. I was welcomed as a SPG member but my membership had lapsed. It was re-instated. Excellent Staff. Thanks. Wayne Punch
August 3, 2014
Rated 5 out of 5 by tmt46 great stay
Great room with view over the ramp. Clean room and bathroom. Bed was great.
August 10, 2014
Rated 5 out of 5 by Stewmanmsp Peaceful rest
This location is comfortable and quiet and has easy access to the airport terminal. A great place to relax.
August 3, 2014
Rated 5 out of 5 by RAS0508 Dream bed
Wish I had a bed like this at home.
August 2, 2014