The Westin Key West Resort & Marina

  • 245 Front Street
  • Key West,
  • Florida
  • 33040
  • United States
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years of age or older to reserve a guest room. We request that minors be accompanied by an adult.

Rated 4 out of 5 by 584 reviewers.
Rated 4 out of 5 by Nice hotel with great location Everything is great except AC was quite loud August 16, 2014
Rated 5 out of 5 by The BEST ....... but also FRUSTRATING! We had the most wonderful dining experience centered on quality service by a server named Michael H. Then the Assistant Manager for Food & Beverage named Karen was equally passionate, responsive and hard working. She was constantly working above and beyond what would have been expected. The restaurant food quality, taste, presentation and portions exceeded our expectations (along with phenomenal service!) Our frustration came in the disappointment of new gutter being installed on the building around the pool. It was noisy, obtrusive, and a real distraction to enjoying the pool. Having construction workers loudly cutting metal, smoking, and staring at patrons in swimwear was completely distracting. That stole 3 days of what should have been a relaxing time. At the minimum we should have been told work was going to be done around the pool prior to our arrival. July 31, 2014
Rated 5 out of 5 by Excellent central location The comfort of our room was incredible! The central location was convenient to shopping and dining with wonderful sunset views (Cruise ships were gone before sunset so not a major distraction for us). August 2, 2014
Rated 4 out of 5 by The hotel has been great at every stay. This is our 3rd stay in this hotel and as always its was a vey pleasent stay. August 14, 2014
Rated 5 out of 5 by Superb Hotel From the moment we checked in and throughout the stay we were treated exceptionally well. Rooms were very clean, and when we needed something the staff was always right there to assist. The food and beverage was fantastic! July 30, 2014
Rated 2 out of 5 by Not up to expectation at this price level Pool very dirty Poor seating service, girl should change jobs! 60 minutes waiting for a simple bagel Coffee cup without plate, Had to ask for everything and wait for everything Service should be irreproachable at this pretention level August 10, 2014
Rated 5 out of 5 by AWESOME PLACE GREAT PLACE TO RELAX AND LOTS OF GREAT SHOPPING IN THE AREA. LOCAL ACTIVITY IN WALKING DISTANCE. I WOULD LIKE TO VISIT AGAIN. July 28, 2014
Rated 5 out of 5 by Great Experience You cant go wrong staying here. Very friendly and helpful check in staff. Great rooms and great location. July 28, 2014
Rated 5 out of 5 by Great experience I enjoy our stay at you Hotel to the fullest. Not only we will recommend to others but we will be coming back to you in the near future.It was refreshing that all promesses were deliveried . Thank you for a wonderfull experience. July 27, 2014
Rated 5 out of 5 by A wonderful experience. This hotel is lovely and perfectly situated. The staff is very friendly and professional. We have stayed more than once and would not consider staying anywhere else. July 27, 2014
Rated 4 out of 5 by Could be 5 star but is 3 This could easily be a 5 star hotel and the pricing is that of a 5 star hotel - I believe solely based on the location in Key west. You can literally walk to Duval Street and the trolleys - and I am NOT an active person, so when I say you can walk to it, you can! What down rated this hotel were 2 things. 1. The carpeting was FILTHY!! Just walking from the bathroom after a shower to brush my hair, turn on TV, sit in a chair, to bed - my feet looked like I had been walking barefooted outside all day. My feet were coated in a grimy sticky residue - either replace the carpeting completely throughout the hotel (you don't notice it because of the dark color of the carpet) or put in nice tile. 2. The attitude of the reservations people at Latitudes is horrible. The food is good, had better food off property with much more friendly people. Kept telling us totally booked, but we could see the ferry and it was never full...so went there and when we arrived the restaurant was EMPTY!! They tried to seat us at the bar, we insisted a table, got a good view. In the 1 1/2 hours we were there, only about 13-14 people came in to bar, inside or outside seating -- so why all the garbage about being full? Do 50 or more people simply not show up for reservations continuously?? I had read about the attitude at Latitude - and that is right. The food is just as good at the Bistro and the personnel there are very friendly - and a great view. 3. The hotel advertizes: "Poolside refreshments daily, including fresh fruit kabobs and popsicles, as well as iced towels and sunglass polishing." - Nope, nada - and when we asked, the employees to the man did not know what we were talking about - and we asked several!!! So don't advertise what you don't have. The desk staff were very pleasant - arrive on birthday, had to wait 20 minutes for room to be ready, but they comped us bottle of wine and some cheese and crackers - very nice touch. The location is great. If the 3 items mentioned above would be fixed then not only would the pricing be that of a 5 star but also the hotel experience would be 5 star. August 10, 2014
Rated 5 out of 5 by okay you need to tell people how much your are going to charge their debit card if they do not have credit card because it ties up their money to long July 26, 2014
Rated 3 out of 5 by Great Room- housekeeping awful For the price, our room view was amazing, the size was amazing, the amenities were amazing, the room service breakfast was amazing but the housekeeping was awful. For $300+ a night I would expect better. The shower was not clean, it had hair from prior guests all over it, it was disgusting. We had the 3pm late check out offered at check in and yet on the day we were to check out, housekeeping knocked on our door twice to ask when we were leaving despite the "do not distburb" on the door and it was only 1pm then again at 2pm. I don't understand the option to check out at 3 and the "do not disturb" if they are going to nag you to leave. I would stay at this hotel again but I would make sure they understand their 3pm checkout and how to clean a room. August 4, 2014
Rated 3 out of 5 by Good Points and Bad The hotel has a wonderful location BUT the main building is poorly designed with only one elevator back in a far corner of the building a very long way from my room. Restaurant is not easily accessed nor is the bar. Staff couldn't tell me how to get to either without exiting the hotel. Check-in was a nightmare. Untrained staff people waiting although rooms were clean BUT it wasn't until a manager came that they could see the cleaned rooms. Halls were dirty. Business center was good. August 5, 2014
Rated 1 out of 5 by Everyone is Platinum! I have stayed at this hotel for a quick weekend getaway. These points require major improvement: There is a lot of new staff at front office.(2-3 new to 1 experienced) It took them half an hour to check me in. The bathroom door was broken. Could not be fully closed. Service: when I asked the manager for a late check out, I was told that everyone in the facility is SPG platinum and he cannot make an exception. This is a very rude response, not a way to treat a loyal customer. I'm very unsatisfied with my stay. November 30, 2011
Rated 4 out of 5 by Prime location Excellent central location for sightseeing and nightime sunsets and activities.We had a poor view from our balcony-air conditioning unit but some have excellent views.Good food and service,not to be missed breakfast on sunset key via launch. August 7, 2014
Rated 1 out of 5 by The worst Westin I stayed in I have been Starwood Platinum for more than 10 years. This is absolutely worst hotel experience that we had in a very long time. The front desk staff and late night manager Amy were awful. Hotel being half-empty, it took me a call to Platinum Concierge to convince her that my 6 and 8 year old sons cannot sleep in a room by themselves and we need either connecting rooms, a suite or anything but two rooms on separate floors. Not only she refused to work with us, she was plain rude. Not the service or attitude that you expect from Westin staff. July 4, 2013
Rated 5 out of 5 by Fabulous Stay We needed a quick getaway and did not want to leave our pet behind. We researched and saw this hotel accepted pets with no additional charges. Not having been to Key West for many years we weren't sure what to expect, especially travelling with a pet. WESTIN, you have out done yourself! Your staff, accommodations and ambience are outstanding.Thank you for one of the most relaxing and memorable mini vacations we've ever had. July 18, 2014
Rated 4 out of 5 by Nice hotel, well located with nice sunset view Nice hotel with modern rooms in marina where cruise ships come and go. Disadvantage is that cruise people are also allowed to use the swimming pool, therefore sometimes too crowd. August 4, 2014
Rated 4 out of 5 by One HUGE drawback! This hotel is excellent with a perfect location on the tip of Key West overlooking the ocean and modern marina. We have thoroughly enjoyed it in the past. BUT, in February 2012, staying for 5 nights, we were shocked to see, day after day, 2 or 3 monster 10-12 storey cruiseships docked end-to-end along the outside wall of the hotel's marina. Some stayed well in to the evening. GONE was our ocean view, and GONE were the wonderful sunsets. Also note that some 10,000-plus cruise passengers are deposited day after day in the tiny Key West. This has ruined a previously great destination. If the Westin does not change this policy of docking huge cruise ships in this way its glory days will be over. And we will not return. March 19, 2012
Rated 5 out of 5 by Amazing... We recently celebrated our anniversary in Key West and stayed at the Westin and it was amazing! Thanks to Alberto and the entire staff for going above and beyond to make our stay beyond memorable. July 15, 2014
Rated 2 out of 5 by Won't Stay Again This was my third stay at this hotel as an SPG Gold member and again, was not given a room upgrade. I know they had available room upgrades as one of my co-workers (that is not a Gold member) was given an upgraded room, and I was not provided one due to "unavailability" according to staff. Also, I spent one hour on the phone with technical support beacuse their wi-fi was not working in my room. Furthermore, I had a $25 SPG gift certificate for achieving Gold status that they did not credit towards my stay as stated on the reward. Location is good for downtown, but my coworkers and me will not stay again as they do not reward Gold SPG members. December 19, 2011
Rated 2 out of 5 by Good Hotel but bad (repair) management I only stayed 1 night & mostly spent late hours in my room after a long day of activities. The cleanness and quality of the room, per se, was good with a few minor things to note: 1) sink was not draining well & 2) bathroom door was hanging loose I had to tell my family not to open/close the door (afraid it would fall off and injure my family).... It was too late for my kids to switch room so I just made sure not to use it..... However, 1 major issue was that there was a repair work going on outside of the balcony with scaffolding blocking & preventing the balcony usage. What was worse that the worker was smoking right outside of the balcony on the scaffolding, the smoke was clearly evident in the room. I had to leave the doors open to ventilate when we got back to the room late night...it was hot and humid.... I mentioned the issue when I was checking out early next morning but all I got was a "sorry about that". this stay was a major disappointment from WESTIN. July 31, 2014
Rated 1 out of 5 by Paolo The Internet is for fee (not for free) - unique case in my worldwide experience in high level hotels. And the fee is even too high USD 25 per day which is a robbery. Moreover it was not communicated clearly at checking in (just with a tiny leaflet is small lines. The usage of the towels and other unusuful or usually included items are for fee even. In addition I was charged on my card double the invoice, which I will have now to tell the CARD that I will not pay for that. July 28, 2014
Rated 2 out of 5 by Staff needs improvement. . . While the location is great, the resort does not live up to the typical Westin resort property (or Starwood for that matter). *As others have pointed out, we found our room to be outdated and in need of work (e.g., wallpaper peeling from the wall). *The staff overall, up and down the chain, seems very unprofessional, which was our biggest disappointment: -If you have to deal with the management/front-desk, i think you will notice that while conveying a sense of professionalism they lack much in customer relations. -Bell staff is stand-offish -Housekeeping is loud in the morning, socializing and yelling at each other in the halls, and twice attempted to walk into our room without proper notice. *Platinum beware: understanding upgrades and late checkout are based on availability, we contacted SPG Plat. concierge days prior and were told there should no problem at all accommodating these things. We were not upgraded and placed in a first floor, basic and outdated/falling apart room (but offered only a second floor, two-bed room??), with no 4PM checkout. Staff and management offered conflicting reasons why no other room (other than this most basic, run-down room, let alone ‘best available’) would be made available to us. The location is great, and if you do not expect to have any contact with management or staff (except the concierges, who are giving, helpful and kind) you may want to consider this property only for its location. Otherwise, you will likely find kinder, more accommodating and professional staff elsewhere. This is the first Starwood property I would not recommend, with years of SPG experiences. February 1, 2012
Rated 4 out of 5 by Best hotel Location in Key West This hotel is in a great location. Within walking distance to all Key West's major attractions/restaurants/activities, etc. Nice rooms, terrific shops surround hotel. Central, convenient and friendly staff. July 30, 2014
Rated 3 out of 5 by Expected more We had our wedding here, paid a good price for the wedding and king ocean front room for 4 nights. The room view was blocked by a cruise ship for 2 of the days ALL DAY. When I went to the office the girl was short with me and stated well its on the website!!! The parking was supposed to be paid for the girl who made the reservations forgot to put it in so that was a chore also we were supposed to receive an extra 10% for having the wedding and now I have to waste more time by calling corporate. July 26, 2014
Rated 2 out of 5 by A Nice Property... but... To put it bluntly I was disappointed with my stay at this property. It has a prime location and there is much potential, but that potential was not totally realized. Unfortunately, I found the staff to not be entirely friendly… and this was puzzling for a resort type hotel where one would assume that just the opposite would be true… and that perhaps is what sorry to say has colored my overall impression… and this was based on check-in where nobody even made an attempt to open the door for me even though I was carrying luggage. Secondly, the room while comfortable was definitely in need of a makeover. The furnishings were perhaps once trendy, but have overstayed their welcome… at least they could have done was replace a few of the lampshades (and made sure that they were properly positioned) as that alone would have made a better initial impact. Still, the room was comfy if not totally inviting. Thirdly, the health club facilities were a complete disaster. Not all the cardio machines worked properly… and most definitely not the solitary exercise bike… and I was not the only person complaining. There are enough free weights, but there is only one exercise bench and this made for a bit of a hassle and inconvenience. The pool area is well kept and as good as it gets, and as implied above, the location is ideal for a stay in Key West if one wants to be in the middle of the action. The cruise ships land at the marina section of the property and every night there is a sunset celebration. Incidentally, as a Starwood Preferred gold member I am entitled to a 4:00 PM late checkout… at a resort the late checkout is qualified as “if available”. Normally, one is able to find out a day or so ahead of time so appropriate plans can be made… and let’s face it, the hotel computer would have all that information at least 12 to 24 hours in advance. No matter to whom I placed a query regarding a late checkout they all said that it could be taken care of on the morning of the day of checkout… the implication being that it would be no big deal. Well, when I did inquire at the appropriate and designated time… I was told (perhaps lectured would be a better choice of words) emphatically and unequivocally that a late checkout would not be available… Common courtesy would have dictated that if such were the case when I asked at 11:30 PM the previous evening I should have been told then. However, not one of the several individuals that I asked on the day prior to checking out even bothered to check the reservations on the computer. Would that they had, as it would have facilitated my departure and perhaps left me with a better final impression. So possibly I have been a bit harsh, but I tell it like it is and things could have been better. Would I stay there again? Perhaps if they rectify some of the problems I would indeed consider it. Finally, true to form… when I was leaving nobody even attempted to help me put my luggage in the vehicle that was picking me up… much less open the door to said vehicle… Enough said! November 13, 2011
Rated 3 out of 5 by Air conditioning When I booked the Hotel I specifically asked if there is central air conditioning or window units.I was assured that the Hotel has central air and when we got there we found a room with window unit.As a result we could not sleep because the noisy unit kept on turning on during the night.If I had been told the truth I would have chosen a different Hotel, but just for the sake of selling the room I was lied to. That in my mind is unacceptable.I will not be able to trust your agents in the future. July 25, 2014
Rated 1 out of 5 by Worst Starwood Property This by far has been the worst Starwood Property I have ever stayed at. Rooms are old and very dark. This should be more of a category 2 hotel verses a 5. I felt cheated paying for a level 5 property, when this hotel is such low quality. Service is terrible as well. When I checked in the front desk said there were no upgrades available, but when I went to my room and checked on-line there was a suite available for upgrade. When I called the manager to ask about the upgrade that was available on-line, the manager said the on-line computer system was wrong. The Bistro restaurant was terrible as well..I ordered the Westin egg white and cheese omelet, which as you know is on every menu at Westin, and what I received was nothing similar to what I ordered. Perhaps the chef should read the description of what each item on the menu is and learn something from other cooks. During the evening we sat at the pool on chairs to talk and were told by staff that we could NOT sit by the pool after hours. However, on the door to the pool it says you can enter after hours using your room key. Don't let the pictures on the web site fool you..This hotel is terrible all around. December 21, 2011
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