Rated 4 out of 5 by GaryAAA Great Hotel Perfect Location
This was a great hotel with perfect location central to everything.
We were disappointed that when we checked-in we were not told that the lobby and bar areas were closed off to hotel guests for a New Year's Eve Party they were throwing that evening. They were charging $80 per person not including drinks or food. The party was more like a club scene and not appropriate for our family with minor children. We were forced to celebrate the New Year's Eve in our hotel room alone with no food or drinks. Very disappointed. We were also charged $20 a day for amenity fee. We paid for a hotel stay which was suppose to include all amenities such as use of Lobby fireplace, lobby sitting area, and bar area. Not given any alternatives or concessions.
January 4, 2016
Rated 4 out of 5 by Pickles57 Overall very good, but spotty in specific areas
Overall a lovely property. Very good staff, very attentive and genuinely helpful. That said, the noisy carts and whistling/laughing janitorial staff at 5 AM are not conducive to sleep. This happened both nights I was there.
Also: No bartender is ever on duty at the rather large prominent bar in the lobby. You have to wait/ get the front desk to get them out of the kitchen. there were hygiene issues too: dirty, dusty bottles of drink ingredients on the bar, dried up half peeled citrus in a big bowl, both within hands reach of anyone. Ick. The restaurant opened late both mornings, people lined up at the hostess podium, Food was excellent, however. With some attention to details and more coherent staffing, the bar/Restaurant would be an asset instead of the afterthought it is now.
December 17, 2015
Rated 5 out of 5 by Agonz1020 Great stay and even better location
Visited wine country and chose SPG stay and was not disappointed. Beautiful property, great staff, and the location could not be better. The food at hotel was great but also the ability to walk down the street into town was priceless. Lots of dining choices and easy to get around, recommend 1000%
November 9, 2015
Rated 3 out of 5 by amfath disappointing
This was our second stay at this property and this time we brought my parents and son along. We booked a 2 bdrm suite and were there for 5 nights. Our original room was on the 2nd floor at the end of the hall, very far from the elevators. Room was not stocked. Had to call immediately for paper towels and tissue. Dishwasher was broken. On our first morning we had maintenance there 3 times to address the dishwasher that wasn't emptying. We then needed to call for a sponge and dish soap to and wash the dishes. Frustrating.
The hotels staff is very sweet and professional. I need to mention Jennifer who was working the front desk and immediately addressed or concerns with the room. She upgraded us and moved us to a 2 bdrm "luxury" room and made sure everything we needed was there. I was really frustrated to move to the 3rd floor and find that was the SPG floor. As a Gold SPG member I would have assumed we would be on this floor to start with. We did request a high floor. The second room was nice, stocked and had an amazing view. However, still had issues with the dishwasher that my Mom was able to fix. :/
For the inconvenience and having to switch rooms, Service Express gave us a "credit" to our room. However, it was not a credit, but a charge that I am now waiting for David, their Accountant, to return my call so it can be credited back. More frustration....Hoping this gets resolved quickly
I recognize this is not a Villa property, but we have stayed at other Westin properties that sell the 2 bdrm, full kitchen, etc and have had amazing experiences. Was just really disappointed with our experience this time and lack of SPG recognition.
November 1, 2015
Rated 4 out of 5 by sy3939 Great service and rooms are well kept
In the past 10 months, I've already stayed at the Verasa 5 times with a total of 15 nights. I love this property as it s proximity is central to downtown and the Oxbow. Literally walking distance to everything downtown. Upon my every arrival, valet would greet & recognize by last name (great training by management on this). As Platinum, I would almost always be upgraded with the exception of my last stay in October, but overall SPG Plat recognition is there. Every night they have wine tasting between the hours of 5pm-7pm. We always stop by for the tasting before we head out for dinner. After dinner, we would return to the salt water pool and jacuzzi. Clean, relaxing atmosphere. Highly recommended.
October 14, 2015
Rated 5 out of 5 by Mark Employees empowered to enhance the SPG experience
Have been working with Valentin in advance of our 4 night stay (lifetime platinum, 50 night spg warrior)
Grateful I called the property and came in touch with him- He acts as though he is an owner and has been with the property since it opened- such as refreshing change these days!
October 8, 2015
Rated 3 out of 5 by Ed1Rod Lack of attention to the details
I'm a Platinum 75 night member:
I recently visited your property and found your staff to be friendly and courteous, however, they seemed to lack the attention to detail that an SPG category 6 hotel requires. I want to mention that I did not use my points during our stay.
My experience with your concierge staff was horrible and the St Regis San Francisco quite frankly put them to shame! We have traveled the world and I have never experienced a concierge staff like yours at a Category 6 hotel... They look and acted more like a "visitors center information counter". I would expect at a minimum that a hotel located in the heart of Napa would have strong standing relationships with the top wineries in Napa and could accommodate requests for tours on short notice. The St. Regis. San Francisco concierge staff was not only able to accommodate my request, but they made two additional recommendations and backed them up with reservations. Your staff replied to my request with a "no" and then they never answered my follow up email request for any other possible recommendations.
We had dinner at your "La Toque" restaurant that has the "Grand award winning wine cellar" with 2,000 selections from every important wine growing region in the world. Leaving me with the question: How could you not have a strong relationship with the high end wineries in your own backyard? This is disappointing and sad that the only SPG Category 6 Napa hotel would not have this covered. Look, if it was easy, anybody could do this but if you're going to call yourself a category 6 hotel; you need to back it up with world class exclusive services. It’s the small things that differentiate your hotel allowing your guests and SPG members to experience an amazing and memorable stay….Relationships with wineries seem like an easy way to add value with very little additional cost to you.
This lack of professionalism is just simply unacceptable for a Category 6 hotel... And as a SPG platinum member I feel your rating is diminishing the worth of the SPG membership, brand and point reward system.
1. When we arrived at the hotel around 7:15 pm there was no bell staff to greet us or attend to our luggage. There was only one valet employee and we waited to see him.
2. The concierge booth was closed... One would think a concierge staff would be available during the peak of dinner hours.
3. We stayed in a suite but we found that the rooms décor is more on the corporate side and lacks the elegance that one is accustomed to experiencing at a cat 6 hotel. Sorry your not even close.
September 10, 2015
Rated 4 out of 5 by Aly12 Exceeds expectations!
Didn't expect the suites to be that big but it was and fully stocked with dishes, utensils, etc. A real kitchen in the hotel! That's great for a family.
September 8, 2015
Rated 5 out of 5 by NRATC Great Hotel
We had an excellent stay. Came in town for the Napa to Sonoma Half Marathon. The staff did everything they could to help us enjoy our stay.
August 11, 2015
Rated 5 out of 5 by Dan2015 Wine weekend
We had a great stay and the bell staff are amazing.
June 29, 2015
Rated 5 out of 5 by jcvcfam4 One Night in Napa
We couldn't have asked for more during our one night in Napa. Upon arrival the valet staff greets you, makes you feel welcomed and manages to have your luggage in the lobby waiting for you before you know its even been removed from your vehicle. Manny (our valet) asked about our plans for the evening and provided walking and driving directions to get there and always addressed us as Mr. and Mrs. Lastname. He always had the car ready to go when needed and we accepted his advice for a breakfast location the following morning. Thanks Manny for taking care of us throughout our stay!
At check-in we were greeted by Lilly and blown away by her customer service and the fact that she thanked us for being spg members. She provided local maps for the wineries and downtown and provided directions to the steakhouse we planned to eat for dinner as well. Thanks Lilly for making us feel special at check-in.
The facility was clean and well maintained and although we didn't go to the pool we had a view and it looked relaxing. The room was clean, spacious, included an xbox 360, and the bathroom was beautiful.
room - roomy, good view, clean,
June 25, 2015
Rated 5 out of 5 by nkitrich Best Stay Ever
The stay was great, the staff was very accommodating, very pleased with the whole experience. It was my better half's birthday and I worked with the concierge to help make our stay an unforgettable one. We stayed on June 17th, here are some quotes that my better half sent me the next day at work:
"It really was the best Birthday ever!!!!"
"My coworkers are doting on my flowers." (s/o to Royce for recommending the florist)
"I go to sleep thinking about June 17 and I wake up thinking about June 17..."
Thanks for helping me give her an unforgettable birthday.
June 22, 2015
Rated 2 out of 5 by Mike75 Overpriced and I would not consider this a cat 6 Hotel
Cat 6 hotel? small pool, overpriced food, and location was under construction. This doesn't live up to a cat 6 hotel. One kid friendly restaurant.
June 8, 2015
Rated 3 out of 5 by Summer1234 Issue with bill
The hotel was very pretty and the rooms were nice. The room was ready when we checked in. Generally, a good hotel. The one big issue that we had was that another hotel guest gave our room number at the bar and charged $80.00 worth of drinks to our room. We informed the hotel that it was not us and the signature was not our signature (and was not even our name). Furthermore, we informed the hotel that it could not have been us since we were not even at hotel at the time that the bill was signed. Instead of taking the charge off of our bill, we have to dispute the charge with the credit card company. I really think there should be some sort of procedure for identifying the person signing a bill to a room before just allowing a random person to charge something to a room. Furthermore, if a Starwood Gold member, who is a good customer, says that a charge is not theirs, I think that the hotel should take it off of your bill instead of making the customer taking the time to dispute the charge with their credit card. The staff at the hotel were courteous and nice about the issue but didn't offer any alternative to us having to dispute the charge with our credit card company, which we intend to do.
June 2, 2015
Rated 5 out of 5 by MamaPanda1 Great Hotel w/ Lots of great perks!!
Thank you to all at The Westin for all your great hospitality! Our stay was unforgettable. From the great food, pool, hot tub and catching the Alice live broadcast made this trip one to remember. Great rooms and view and will defiantly be returning.
Michelle & Joe
June 1, 2015
Rated 5 out of 5 by IYIarv Second stay... Two consecutive years
This is my second stay at this wonderful starwood property and my experience has been just as good at the last. The hotel staff is very attentive, friendly, and knowledgable. In particular Vanessa at the front desk was a sweet delight with a wonderful demeanor.
I stay at a lot of starwood properties and have both positive and negative experiences. Until now I usually review properties when my expectations are not met but to be fair I need to review the positive!
I'm checking out tomorrow but I'm sure I'll be back next year!
May 4, 2015
Rated 5 out of 5 by bb2224 Great property!
Stayed for 3 nights with my wife in mid-April '15. Upgraded to a suite, which was amazing and enjoyed a tremendous dinner at La Toque on site. Free tastings during happy hour is a plus. Workout room was nice, but not very big and got busy in the morning later in the week. Staff was very helpful with suggestions. Definitely staying there again! Note: there is some nearby construction, but could not hear anything in the morning or night (at wineries during day).
April 27, 2015
Rated 5 out of 5 by SBCcrew Excellent experience
We thoroughly enjoyed our stay at the Westin Verasa. Great location, spacious room (suite), responsive staff, great bar and pool area. Highly recommend.
April 22, 2015
Rated 4 out of 5 by Sugar07 Beautiful hotel with heavenly beds!
This is a beautiful hotel with heavenly beds and attentive staff! The biggest drawback was that the sliding door to the restroom was not installed properly so there was a large gap in the door as well as a large "window" on the door that allowed light to illuminate into the bedroom, which cut-out sleep for anyone who was still in bed.
April 17, 2015
Rated 5 out of 5 by Vikrmal1 Awesome
One of the best places to stay in town, checked in by Lillie, got a surprise birthday amenity signed by team. Very well maintained hotel with lovely pool and jacuzzi.
Hotel walking distance to lot of good restaurants, thank you for hosting us:)
April 14, 2015
Rated 5 out of 5 by frequentguest1921 Exceeded expectations
I didn't enter this hotel with low expectations given the area and status. Even with elevated expectations the overall experience exceeded those expectations on nearly every count. Alana provided wonderful service and deserves special recognition. Overall a wonderful experience I would recommend to anyone.
April 6, 2015
Rated 5 out of 5 by Bc999999 Great staff
After an issue with our room being dirty on arrival, staff members Ballentine and Emmanuel did a terrific job rectifying the problem. They both went above and beyond exceeding our expectations. Thank you for making our stay so great!
March 31, 2015
Rated 5 out of 5 by Gigif 40th Anniversary
This is a gorgeous hotel in a great location within walking distance to downtown
Napa. It was quiet and relaxing and our suite was magnificent. We were surprised with a bottle of champagne in honor of our anniversary. Stay here!
March 26, 2015
Rated 5 out of 5 by Napa15 Great location
Nice place, great breakfast , easy to travel from. When outside non hotel construction is done, it will be even better place to sleep.
March 14, 2015
Rated 5 out of 5 by ChrisKay Nothing but stunning
The Napa area is already stunning and this hotel fits perfectly in. I had a larger suite with separate living area and a kitchen. It's too bad I could only stay one night as I would have loved to enjoy the facilities a little more. It's the perfect starting point to explore the Napa wine region. You also have wine tastings in the evening, which is great (complimentary at that time, don't know if this is always the case).
March 8, 2015
Rated 4 out of 5 by Chelsea123123 Review
I enjoyed my stay. Not the cleanest but nice
February 27, 2015
Rated 4 out of 5 by Deb317 Great location and generous room sizes
The kitchen in our 2 bed/2bath unit was not complete. You have a full size stove with oven, and 2 small skillets, a small pot. Nothing to use if you wanted to use the oven or even reheat a left over.
No paper towels, a hand towel, or even dish soap for the kitchen. I would think it should be there automatically.
November 21, 2014
Rated 5 out of 5 by SLee88 Napa Gem
Excellent location in Napa, friendliness staff all around and very helpful if you need any sugeestion (dining, leisure driving/walking and vineyard) during your stay. More noticeable, you get a luxury feeling in this property.
November 18, 2014
Rated 5 out of 5 by Sharonm244 Amazing Hotel
The Westin is a perfect hotel in Napa. The location is ideal - blocks from the Oxbow Market and easy to get to all the wineries and restaurants. Such relaxing and beautiful accommodations with the perfect Heavenly bed and many amenities. Above all, the staff went out of their way to make our stay perfect - from the early check-in, the surprise room upgrade for our honeymoon to the champagne, chocolates and signed card from staff members. The staff made our honeymoon stay at the Westin memorable. We felt so special!!!
November 16, 2014
Rated 4 out of 5 by AWu888 Solid hotel in Napa....
The hotel rooms and facilities are clean and well furnished (exception being hallway carpets showing more excessive wear). Its basically a solid Cat 5 hotel but a bit pricier than might be expected. The breakfast was above average, pool looked nice, rooms fairly spacious and equipped. Overall, the people were nice and efficient. Small hiccups here and there where keys were deactivated a day early, wakeup call failed, no upgrade give initially and discounted resort fee not explained, Green coupon not slipped under door. I suppose if staying in the Napa area, this would still be the go to hotel...otherwise there are decent hotels in SF as well to choose from.
November 11, 2014