Rated 4 out of 5 by charlottemi Very helpful staff
I really appreciated the responsiveness of the staff. From getting me a feather free room, or a gluten free meal, to helping me find where I needed to go, the staff was gracious and helpful. The rooms were spacious and comfortable as well as having a lovely view.
May 31, 2014
Rated 4 out of 5 by GEM61 An OK stay
The property is currently challenged by 1 factor that is out of their control - construction on front drive - yet a factor that needs to be addressed - color schedme of hallway and rooms...which I disliked. Additionally, it is quite remote from local restaurants and bars.
June 22, 2013
Rated 5 out of 5 by auntclutz68 this hotel treats guests admirably
This is the third year we have stayed in this hotel. I do not even check others as we are very satisfied with the quality of service. you are well received by competent staff. upon leaving they like to know if everything was satisfactory.
July 24, 2014
Rated 5 out of 5 by Laddie42 the heavenly beds are heavenly!
After a tough drive down from up North we were met by very courteous and dog-friendly staff. Our room was just what we needed. Room service was fast and good, again with very friendly staff. The beds were exceptional and the hotel nice and quiet for a good night's sleep.
January 23, 2013
Rated 4 out of 5 by jjuunnee13 was not as good as usual
the room required maintenance. when i called the operator was snarky. thankfully maintenance fixed the issues plus one i hadn't brought to their attention. the in room dining was very sub par. i was extremely disappointed. check in and valet personnel were all fantastic.
June 28, 2013
Rated 4 out of 5 by Mike92 nice hotel
good location, but rooms a little small, no outdoor patio as pictured and the beds seemed small. older hotel.
September 21, 2014
Rated 5 out of 5 by AlVal Thanks Mahmood!
Mahmood not only got my bags and directed me to the check in portal that let me print my boarding pass but also called me a car tout de suet so I didn't miss my plane. Employees like him are an asset, but that level of service is what I've come to expect from the brand.
December 4, 2013
Rated 2 out of 5 by Terry48 poor layout in main hotel entrance area
front lobby was very very cold to the point where you [or I in this case] could not sit there and enjoy a drink or any food. I felt sorry for staff who where freezing. This was a result of the cold outside and the location of the lobby bar/restaurant to the front doors.
January 27, 2013
Rated 2 out of 5 by Robert This hotel needs to improve their front desk service.
Beware of check in time if you are in a rush as this may take a lot more time than anticipated. Staff did not seem in any rush to help at any time duriing my stay! In addition, room could have been cleaner.. On the positive side, room service and food were good overall!
May 19, 2013
Rated 4 out of 5 by Frank513 A good hotel in the heart of Toronto
Service from staff members was excellent.
Nice environment in general with good music. My balcony needs TLC with the growing plants in between slabs but overall a nice experience. I will visit again.
August 14, 2014
Rated 5 out of 5 by shg1 Thank You
Thank you for a relaxing stay at your hotel. The staff was helpful in all ways, and very pleasant to deal with. The room was very clean and comfortable. The view was outstanding. Using valet parking is the way to go for ease of coming and going. We will be back again.
November 3, 2013
Rated 4 out of 5 by Jammies Stunning views from our room.
My husband and I stayed 1 night at the Harbor Castle Westin on Saturday August 18. We had attended a wedding and reception closeby and so were fortunate to be able to book a room that was part of the block of rooms reserved for guests of this wedding. Our initial request when making our reservation over the phone was for a King size room with lake views however at the time this did not appear to be available. I was pleasently surprised when I was told at check in that they were in fact able to honor our requests. We were off to a great start. Our room, 3237 was absolutely stunning. We had a King size bed with windows overlooking the beautiful Toronto Harbor and Toronto Islands. We were mesmerized by the boat activity in and around the harbor. The large room, the nice furnishings and the gorgeous bathroom all made for a great stay at this hotel. Our only complaint was the very noisey neighbors who came in around 3 AM banging dooors and talking very loudly. Otherwise a very pleasant stay and I would recommend this hotel.
August 22, 2012
Rated 5 out of 5 by AP76 Long Weekend Getaway
Overall my stay was great. Was upgraded upon check-in, which was a pleasant surprise since the last time I was there I was given a lower level floor even though I was an SPG member and have stayed there numerous times before. Staff were very nice and accommodating.
August 9, 2013
Rated 4 out of 5 by Pabarrett Staff is special
We had a minor emergency while at the hotel and the staff could not have been better. Michelle Yu took extra strides to make daughter feel better. George from security was kind and patient. We really appreciated the extra effort from the staff.
July 2, 2014
Rated 4 out of 5 by Summerds GREAT STAFF
The staff is very warm and friendly. They made my stay very comfortable and accommodating. We enjoyed the fitness center. It was clean and accessible with a trainer readily available to answer any questions or concerns.
August 4, 2014
Rated 4 out of 5 by prankster Stays in August
We stayed at the hotel twice during the month of August. The 16th floor was very clean and the room was great. When we stayed again, we were on the 7th floor and the room was comfortable but is really showing its age. You need to spruce up the floor and rooms.
September 4, 2012
Rated 4 out of 5 by DayTripper Hot tub
The hot tub was not working. Jets either didn't work at all or very lightly. Another family told us it was like that last year. Suggest having it fixed. Temperature in the hotel, pool area etc very cold. I know it is to save money but very uncomfortably cold.
December 29, 2012
Rated 5 out of 5 by STURGIS INCREDIBE
I STAYED IN THE HARBOUR CASTLE 2 YEARS AGO BUT THIS TIME IWANTED TO STAY SOMEWHERE ELSE . MY EXPERIENCE THERE WAS HORRIBLE FROM NOW ON I WILL BE STAYING AT THE HARBOUR CASTLE . FROM THE VALET THE FRONT DESK ,AND THE ROOM WOW, LOVE IT, THANKS U HARBOUR CASTLE.
May 7, 2013
Rated 1 out of 5 by gkdog Terrible! Will not be back
Definitely a below average experience. rooms are old and worn. A/C did not work. Wifi did not work. And the tap water in the sink had sediment. New room improved marginally, but heard similar complaints from other guests
July 28, 2014
Rated 4 out of 5 by shelby67 Beautiful Hotel
This hotel is beautiful, the staff are pleasant and helpful although the waitstaff at bar in main lobby were very slow and valet parking scratched my vehicle when then brought it out of parking and drove over the curb.
July 30, 2014
Rated 3 out of 5 by BobbieB The hotels hot?? tub
The hot tub was not hot, just warm and the jets were not working at all. We called from the service phone in the pool area and were told someone would be right there to fix it. No one ever showed up. Very disappointing.
The room was good as well as the rate.
December 30, 2012
Rated 5 out of 5 by Tammy13 .This hotel had everything and was close to everything, like shopping!
Service there was fast and efficient. Every customer service person I dealt with either Welcomed me or Thank'd me for statying with them, and all the other service people were always smiling. It looks like they really care about there job and the custmomers.
March 25, 2013
Rated 5 out of 5 by Sammy added comfort
Room service meal was good. Service by desk staff was great. Nice new shower heads. This may seem like a small point, but the previous MASSIVE and awkward shower heads that were promoted/messaged on, were not practical for some one 6 ft tall or more. Thanks
March 31, 2013
Rated 4 out of 5 by ashannon Love that signature Westin smell
The calming and lovely Westin smell is present the minute you walk in to this hotel, the lobby lounge and overall lobby look are very updated and inviting. Rooms are updated and overlook the lake. The location is fabulous for an easy walk along the harbour.
April 21, 2013
Rated 3 out of 5 by lacking Overpriced
Not enough info in rooms about hotel ammenities, attractions in the city, not even a phone book. Very average hotel for the room rates.
Booking staff over the phone actually hung up on me. All other Customer Service Staff were exceptional.
August 2, 2013
Rated 3 out of 5 by CanuckTraveler Great if...
This is a great location is you are attending a sporting event in Toronto. You are with in walking distance to all the arenas except BMO field. The views can be good if you get the right room. The staff was very helpful but the gym could use some updating
February 17, 2012
Rated 4 out of 5 by ABCNJ Excellent location
Waking up and seeing the water every morning was priceless. The room was large and comfortable. The staff were very nice as well.
There are stores to shop and places to eat and on the water and in walking distance from the hotel. I cannot wait to go back
July 26, 2012
Rated 4 out of 5 by Microchick Great hotel
This is a great hotel. Worth it if you use your points. We were supposed to have a lower level traditional room and ended up with a higher level room that overlooked the water and a bit of the city. Good mix of both! Super comfortable bed :). great stay
April 16, 2012
Rated 5 out of 5 by Chloe08 Great hotel - perfect location
We stayed for one night with our young kids. Room was very clean and comfortable. Staff in the lobby/parking area were very helpful upon arrival. Can't beat the location for downtown attractions like centre island and Ripleys Aquarium.
June 25, 2014
Rated 2 out of 5 by HM30 Great Staff, clean room, but odd smells
The hotel had a odd smell in the lobby and hallways that ruined the experience. I am not sure what it was. I expected more from the hotel due to the 4 diamond rating. Definitely not up to Westin standards that have previously experienced in my travels.
October 6, 2013