Rated 3 out of 5 by lesleyrhubarb Disappointing
I booked a two night stay (Dev 27, 28th) to bring my two young neices to Toronto for the first time. We had to change rooms after our first night of extreme noise from multiple other guests (extreme vulgarity) and were then moved to room 3337. It was much quieter but the state of the 33rd floor was surprising. Not clean!
December 30, 2013
Rated 4 out of 5 by desertflower conveniently located
The hotel is close to everything and it is all within working distance
July 7, 2014
Rated 5 out of 5 by LI40 Excellent Quality, Superior view.
The Quality of everything from the bed linens to the toiletries was excellent.
The view from our room on the 31st floor was so fantastic, we had to leave the drapes open when we went to bed. This lead to a view of the most spectacular cityscape sunrise I have ever seen! Excellent location, stunning views, superb quality.
September 18, 2012
Rated 4 out of 5 by FriendFromEurope Rooms and restaurant
Very clean and overall comfortable rooms. Very friendly staff.
The rooms need a design refresh (less than many other Toronto hotels!). View on the lake makes up for it.
Restaurant at the top needs to close down and be completely redone. The food is fine but chairs, carpets and walls look older than me (and I am 50) ; - )
January 18, 2013
Rated 4 out of 5 by DCTravelHound great location if you need to be near the waterfront
i stayed here again the past weekend, and was not disappointed. as a platinum, i was upgrade to a junior suite - a great corner room with lots of glass windows. it was a great room and i had a fantastic view of the toronto islands and the flights taking off from the toronto city airport. it is a short walk to get to the main part of toronto, but i only went up that way for dinner - otherwise i enjoyed all the lakefront had to offer.
the hotel has everything one would expect of a westin - fast and friendly check-in for elites, very clean rooms, and a helpful staff. the beds are super comfortable, and the junior suite was had a great chaise to lounge in and relax.
so why only give this a 4 star review? the buffet breakfast was very average. it may have just been an off day (i am hoping), but it was very underwhelming. i really wanted to give it a 4.5 star review, but alas that is not allowed.
i will definitely return to this hotel - one of my favorites in toronto!
April 1, 2013
Rated 4 out of 5 by Schools Great location
Very nice hotel in a very convenient location on the harbour front of Toronto. Clean, comfortable, great amenities. The pool area and sun deck were outstanding. Only negatives are self-parking ($30) and the fact that wi-fi is not offered free in the guest rooms ($10). Also, the business centre is not complimentary ($7).
July 31, 2012
Rated 3 out of 5 by Gretchen2014 Luxury hotel but charges extra for amenities.
Paid extra for "terrace" room w/outdoor balcony and water view. But there was no patio furniture--required 2 calls to concierge to get rattan chairs and table delivered. Afterward, enjoyed sitting outside. Check-in long delay, and only 2 chairs in the area, so spouse had to stand and wait with our luggage. Never told cost of internet, but it wasn't free. Not a real refrigerator, would only "chill drinks" but warned perishable foods would spoil! Free in-room wi-fi, real refrigerators, and free local telephone calls are standard in lesser quality hotels--why not here? Felt "nickel and dimed." Check-out also long wait; incorrect charge from restaurant removed after reviewing bill. Casual restaurant closed when we arrived; could only order hors deourves from "bar." Food was good when restaurant was open for breakfast. Dinner at fancy roof top restaurant as fine as we remembered from our stay at Harbour Castle 30+ years ago, but no longer revolves. Appreciated in-room safe for valuables. Protected valet parking good, but far more expensive than our hotel in Montreal. Bedding nice, furniture and desk comfortable. Maids were pleasant.
June 24, 2014
Rated 4 out of 5 by Halifax A/C
The A/C in our room was broken, leaving our room at over 30 degrees. Our first night at the hotel was horrible and very uncomfortable. However, once we notified the staff the next morning of the issue they were prompt at getting an engineer in and getting the unit fixed which made the rest of our stay more comfortable.
March 25, 2013
Rated 5 out of 5 by LMKW Beautiful Hotel
I stayed for a work conference. The staff was exceptional as was the room and food. It was a beautiful hotel and located right on the harbor.
June 26, 2014
Rated 5 out of 5 by DennisHouston Great place to stay
The staff, room and service were excellent - couldn't ask for a more comfortable place to stay! Enjoy!
July 2, 2014
Rated 2 out of 5 by miket0742 Green Inititave was a Mislead for Cost Cutting.
Upon arrival and check-in, the Registration Clerk asked if I knew about the "Green Inititave" the hotel was offering. I said I didn't, and she explained that if I opted not to have the maid change my sheets and towels, they would give me a $5.00 / day credit to be used in the hotel or Starwood Points. I thought that as an environmentally conscious consumer I would opt out of the towels and sheets being changed daily, as I was there by myself on business. However, and as a result, I never saw a maid for three days to make my bed, vacuum, dust or empty my garbage.
This, to me was a scam to save daily room costs of cleaning, never mind the environment. I paid over $450. a night for a room with out service, and on the second morning had no hot water at all! That was a wake up service I didn't expect from a hotel that I gave great reviews on when I stayed there last November.
Don't get me wrong, The Harbour Castle is a hotel of choice for me, but they let me down this time
September 17, 2012
Rated 4 out of 5 by linda2 my stay at the westin harbour castle
fantastic stay at the westin harbour castle hotel wish we could of stayed longer.great location but unfortunately the street cars did not go as far as the hotel due to hotel works.hotel ran out of childrens welcome packs which was disappointing but couldnt be helped but my child recieved cookies and milk at bedtime.
June 16, 2013
Rated 5 out of 5 by PhatAl A Great Hotel
My wife and I really did enjoy ourselves while staying at the Westin. The staff was warm and very friendly.
June 30, 2014
Rated 1 out of 5 by June2456 This hotel is grossly overpriced
The room rental is very expensive and offers little service compared to other hotels of the same price range. The wifi is charged to guests and can only be used for 1 hour in the lobby. That is unacceptable. The breakfast buffet is very pricey and the food is not good quality. I do not recommend this hotel at all.
September 21, 2013
Rated 5 out of 5 by Pipp Fantastic personal attention!
What a wonderful hotel and staff. Most especially Mr Sadoon, Director of Front Office. We moved from another hotel in central Toronto to this hotel because of the construction noise and what a great decision it proved to be. I had spoken to Mr Sadoon on the phone to discuss the move and when my husband and I arrived at the hotel he met us personally, introduced us to some of his excellent front of house staff and escorted us to a beautiful room overlooking the lake and islands on the 22nd floor. Such peace and beauty, it was really wonderful. We stayed 5 nights and Mr Sadoon contacted us himself numerous times to check everything was ok and also got Laura, a lovely friendly girl on reception to check on us also. We were overwhelmed by his courteous and personal attention. Throughout the hotel, the staff were very professional and friendly and another special mention for Violetta in the restaurant. Staff everywhere appeared very happy. All in all a fabulous place to stay.
June 13, 2013
Rated 3 out of 5 Average
The hotel is nice but the rooms are really nothing special and the first room I was placed in, in the North Tower was quite dingy and looked like it was in need of a real deep cleaning. The location is good for certain things but certainly not central. Overall, for a Starwood I'd say this average to below average.
December 19, 2012
Rated 3 out of 5 by Paul71 Old lady in need of TLC
DIrty walls, dust and fingerprints on glass window/furniture. Vent falling off wall and mouldy. Parking full had to go down the street. Room not qvailable for 6:30pm check in? Told to wait 45min and wait for call. View stinks for a lake view king suit. Have had better experience in dozens of other hotel/motels.
June 10, 2013
Rated 3 out of 5 by Paul444 The Westin Harbour Castle, Toronto
The room was dirty and outdated, trash under the bed, not working phone in the room. not helpful stuff. would not recommend this hotel. would not stay there again.
June 19, 2014
Rated 5 out of 5 by rmelo5 Love the location, facilities and staff
It been a while since we stayed at the Westin Harbour Castle and we truly enjoyed our stay. It was convenient to the Metro Convention centre and we had a great view of the water. Room service was hot and fresh. The staff were very helpful with what ever we requested. It's the place to stay in downtown Toronto!
March 17, 2013
Rated 3 out of 5 by SPfan Overpriced and not worth it!
I stayed in room 936 - $199 a night
My room had debris on the sofa, scum in the tub and extensive cracking and water damage to the ceiling, not to mention a lumpy bed.
I was hoping I would get a nice, clean room and instead was extremely disappointed for staying for the first time at Westin Harbour Castle... I
October 29, 2012
Rated 5 out of 5 by Mandi04 Super hoter
This hotel met all my expectations. My only small concern was the wait to check in. I was glad I was the second in line instead of the eighth!
June 23, 2014
Rated 4 out of 5 by hp2013 Cleanness and cleanliness
I certainly appreciated my stay but a room upgrade was offered to me the next day after my arrival due to a lack of cleanness and cleanliness in the bathroom.
There was dried up urine at the base of the toilet bowl and the smell was horrible, nevertheless i spent one night in that room due to my late arrival.
April 2, 2013
Rated 3 out of 5 by kassie43 Very nice hotel.
Enjoyed our stay at the this hotel. The only complaints we have is parking should be free($40/day), billing issues, buffet is overly priced and food is so so. We took the upgrade for a lakeview room and breakfast for two. Even though our breakfasts for two days were included the hotel adds it to your bill then takes it off. With us they forgot to take it off. When we checked out they took one off and the other was charged to our credit card. Being the weekend(sat) we now have to wait until monday to staighten things out. We think it's silly to add breakfast to our bill if we've already paid for it by upgrading. This hotel is very quiet never hear any noise. It is close to many attractions and the view is beautiful. We would love to visit again, but the parking would have to be waived. You can get a bluejays package that includes valet parking, field view room and breakfast for two for a really good price. We're thinking about staying there due to the parking fee at this hotel.
June 16, 2012
Rated 3 out of 5 by LarryV CLEANLINESS
It look like our room had not been vacuumed for a while since there was food and lint under the bed. There was a also a pile of peanuts on the floor next to the window. However, after we communicated this to the front desk, they did an excellent job of resolving this issue in a timely manner.
March 25, 2014
Rated 1 out of 5 by Art411 Toronto trip not to so great
1st let me start by saying that I have stayed at this hotel numerous times in the past with no complaints. Which is why I felt secure in my choice to return for this family trip. But unfortunately, it is not a good sign when engineering is in the room when you check in. There was an issue with the toilet leaking. After 30 mins they assured us it was fixed. After returning from dinner, we had a few drinks downstairs and headed to the pool for a swim. Upon returning to our room the 1st night we found the bathroom floor covered in water. I immediately called guest services and was assured the issue would be resolved by engineering the following day. The leak was not fixed as promised and I slipped and fell at 3am as a direct result. The leak was finally fixed the 3rd day but the damage was already done. The concierge desk was a nightmare we waited 25 -40 minutes per instance. The lobby was filled with about 100-200 kids loitering for our entire stay, looking for "youtubers" (didn't appreciate the obscene/foul language around my young son or the absence of a security presence), We also found a soiled comforter on one of our beds.
June 19, 2014
Rated 5 out of 5 by Marie16 Great facilities for hosting our event
The event staff and service were great. I have absolutely no complaint. Everything was as we requested and punctual. We are looking to re-book our event there next year.
Two things I really like in my hotel room - a great bed and a very clean bathroom, both of my requirements were met! Excellent short stay.
April 18, 2013
Rated 5 out of 5 by Matcha Good all around hotel
the location is very good and looking out on Lake Ontario is a real bonus. The staff were exceptionally helpful and the rooms are very comfortable. In all it was a good experience.
June 13, 2014
Rated 5 out of 5 by JulesW SATURDAY NIGHT GET AWAY
A wonderful place to spend a night away from home - great location and amazing corner suite with a view of the lake. The room was large and the bed extremely comfortable and a nice quiet spot to catch up on some sleep after a hectic week. Would recommend this hotel to anyone, anytime.
April 5, 2014
Rated 5 out of 5 by Goon50 Great experience
The waterfront location, trails and restaurants and shops made for a lovely stay. The staff were excellent and the hotel is eautiful.
June 23, 2014
Rated 3 out of 5 by DBTraveler Oprah Lifeclass Guest
The rooms needed some attention to detail, specifically with dusting and cleaning out the refrigerator. Also, there was nothing in the room that identified that I was a preferred member of the starwoods program. It was very noisy at night. The room had a great view and the bed was amazingly comfortable.
April 19, 2012