Rated 3 out of 5 Average
The hotel is nice but the rooms are really nothing special and the first room I was placed in, in the North Tower was quite dingy and looked like it was in need of a real deep cleaning. The location is good for certain things but certainly not central. Overall, for a Starwood I'd say this average to below average.
December 19, 2012
Rated 3 out of 5 by Paul71 Old lady in need of TLC
DIrty walls, dust and fingerprints on glass window/furniture. Vent falling off wall and mouldy. Parking full had to go down the street. Room not qvailable for 6:30pm check in? Told to wait 45min and wait for call. View stinks for a lake view king suit. Have had better experience in dozens of other hotel/motels.
June 10, 2013
Rated 5 out of 5 by rmelo5 Love the location, facilities and staff
It been a while since we stayed at the Westin Harbour Castle and we truly enjoyed our stay. It was convenient to the Metro Convention centre and we had a great view of the water. Room service was hot and fresh. The staff were very helpful with what ever we requested. It's the place to stay in downtown Toronto!
March 17, 2013
Rated 3 out of 5 by SPfan Overpriced and not worth it!
I stayed in room 936 - $199 a night
My room had debris on the sofa, scum in the tub and extensive cracking and water damage to the ceiling, not to mention a lumpy bed.
I was hoping I would get a nice, clean room and instead was extremely disappointed for staying for the first time at Westin Harbour Castle... I
October 29, 2012
Rated 4 out of 5 by hp2013 Cleanness and cleanliness
I certainly appreciated my stay but a room upgrade was offered to me the next day after my arrival due to a lack of cleanness and cleanliness in the bathroom.
There was dried up urine at the base of the toilet bowl and the smell was horrible, nevertheless i spent one night in that room due to my late arrival.
April 2, 2013
Rated 3 out of 5 by kassie43 Very nice hotel.
Enjoyed our stay at the this hotel. The only complaints we have is parking should be free($40/day), billing issues, buffet is overly priced and food is so so. We took the upgrade for a lakeview room and breakfast for two. Even though our breakfasts for two days were included the hotel adds it to your bill then takes it off. With us they forgot to take it off. When we checked out they took one off and the other was charged to our credit card. Being the weekend(sat) we now have to wait until monday to staighten things out. We think it's silly to add breakfast to our bill if we've already paid for it by upgrading. This hotel is very quiet never hear any noise. It is close to many attractions and the view is beautiful. We would love to visit again, but the parking would have to be waived. You can get a bluejays package that includes valet parking, field view room and breakfast for two for a really good price. We're thinking about staying there due to the parking fee at this hotel.
June 16, 2012
Rated 5 out of 5 by Marie16 Great facilities for hosting our event
The event staff and service were great. I have absolutely no complaint. Everything was as we requested and punctual. We are looking to re-book our event there next year.
Two things I really like in my hotel room - a great bed and a very clean bathroom, both of my requirements were met! Excellent short stay.
April 18, 2013
Rated 5 out of 5 by boatboy service
outstanding visit in every way
March 14, 2014
Rated 3 out of 5 by DBTraveler Oprah Lifeclass Guest
The rooms needed some attention to detail, specifically with dusting and cleaning out the refrigerator. Also, there was nothing in the room that identified that I was a preferred member of the starwoods program. It was very noisy at night. The room had a great view and the bed was amazingly comfortable.
April 19, 2012
Rated 5 out of 5 by Maryann Exceptional Service
Service is really outstanding at this hotel. Among the best in my global experience. I left a power cord in my room after checkout. Usually I never get things back - but I called, they went to look for it, called me back, and had it waiting for me at the front desk. Sounds small but HUGE service to me!
January 23, 2013
Rated 1 out of 5 by Karen818 Be Prepared to Pay
My husband and I are frequent Westin visitors, and this has to be our least favorite place we have stayed. The room was decent with a nice view, but the bathroom was cruddy (hair in the sink and toilet paper in the toilet) and the drinking water wasn't clear. The bathroom was also very small- the door can actually touch the edge of the toilet. We were also shocked that we were charged $30 a day for self parking, which was over a block away from the hotel. We valeted the car the first day at $40 a night, but ended up being charged double for parking for four days, so look at your bills! We also went to the Spa, but felt like we were inconvenincing the woman at the counter. Our masseuse was nice, but when you spend $145 dollars on a massage, you don't want to smell smoke on her breath and hands.Overall, it was not worth the almost $1,000 we spent on three nights. It was nice that it was close to Rogers Centre, but that's about it. It was a disappointing trip - we will not be returning.
October 3, 2012
Rated 5 out of 5 by zlzoul Great location
This hotel gets a great view of the lake!
A typical Westin with all the stuff you need and great service, rooms facing the lake provides you a great view!
The area around the hotel is also great to walk around.
The airport shuttle has the first stop just down the hotel, make it a easy travel option.
April 4, 2013
Rated 3 out of 5 by Mitch112233 Room Amenities
Just 2 comments:
1. With IPhones, IPads and Laptops - Easy, accessible outlets near the bed a must...
2. If there is a mini fridge in the room - it should be able to be used or removed. Carry own food sometime to accommodate easier diet requirements - having a fridge, but told it can not be used :(
June 14, 2013
Rated 5 out of 5 by BoboGhostine Westin makess relaxing easy
I was extremely impressed with the facilities. The customer service was wonderful. I had a small problem with booking, but they made it all better. The room we were assigned was wonderful. We loved the view. The room was clean and comfortable. We were treated like royalty. It was a great experience.
February 22, 2012
Rated 4 out of 5 by SPG1 Great location
This hotel exceeded our expectations both in the platinum recognition as well as the friendliness and helpfulness of the staff. There is construction going on outside of the hotel but you can't blame the hotel for it. The location is superb as everything is within walking distance from the hotel.
July 26, 2013
Rated 4 out of 5 by AndrewT This hotel is good
The lake view was spectacular .
The lifts were excellent, stable and fast.
The rooms were clean.
Heavenly bed is more comfortable than I expect.
Breakfast is so fantastic and yummy with good varieties.
Only one drawback is the noise during toilet flushing, its up to 80dB by smartphone apps.
September 6, 2013
Rated 4 out of 5 by mangoluvs Friendly, helpful staff
I really enjoyed my stay at this particular Westin. The location is great: it's downtown, but not right in the core. It's also close to all of the sports facilities.
From check-in to leaving for the airport, the staff was friendly and accommodating.
I wish the longue had bigger TV screens.
June 4, 2013
Rated 5 out of 5 by Ryan01 This hotel has it all.
This is ths best hotel I have stayed at in all my travels. The staff was so kind and helpful day and night and so very friendly. The food was great and the overall stay beat my expectations. I would recommend The Westin to anyone travelling to Toronto. Thank you all again for an amazing stay
April 29, 2013
Rated 5 out of 5 by slicker2 This hotel has all you need for a great experience.
This is the second time that I have stayed here. It has everything you need and its location makes it easy to get around.
From my room this time the view was awesome.
I will continue to stay here when in Toronto and would recommend this hotel to all that I talk with making a trip to Toronto.
May 5, 2013
Rated 5 out of 5 by AlVal Thanks Mahmood!
Mahmood not only got my bags and directed me to the check in portal that let me print my boarding pass but also called me a car tout de suet so I didn't miss my plane. Employees like him are an asset, but that level of service is what I've come to expect from the brand.
December 4, 2013
Rated 5 out of 5 by Mel22 Family Haven
Our family was extremely pleased with our stay at the Harbour Castle. We were delighted with the excellent programming for the children who were able to enjoy a movie night and reptile show. The children's gift bags were a very nice touch as well. It was a most elegant and enjoyable stay.
March 25, 2013
Rated 1 out of 5 by iDroid A Far fall from Grace
After a romantic night out with the wife for dinner and concert, we headed back to our room. While my wife and I were talking before going to bed two gentlemen claiming to be security came to our door and rudely discussed that there was a complaint of 'chatter' and music (my cellphone going off) playing. I received a complaint because my wife and myself were talking within less then 2 feet of each other for what couldn't have been more than 10-15 minutes, but that was not the problem. My issue was with the two gentlemen that came to the door in less than a professional matter. Their demeanour was threatening and aggressive almost as if they were trying to intimidate us. Well it worked, because my wife was uncomfortable for the rest of our stay. A simple call would of sufficed, or even if the 2 gentlemen came and investigated the complaint rather than treat us as if we were hosting a party in our room. They were rude and threatened to kick us out if they had to come back. It was honestly a horrible experience for what was obviously a petty complaint from another guest. We're frequent Starwood guests (including the Westin Harbour) and have never received such poor treatment. It's really disappointing, and frankly makes me rethink staying at the Westin again. I can't even imagine how guests with children must get treated in these situations.
March 17, 2014
Rated 4 out of 5 by Golfer Customer Service was execellent
I had forgotten my razor and after calling foir assistance, I received a kit in my room within minutes.
On leaving the hotel, I was asked where I was headed and the doorman suggested I take a towncar as opposed to waiting for a taxi, cheaper and no wait time for a cab. Great service!
April 19, 2013
Rated 5 out of 5 by Hockeyhobo HOckey Hall of Fame
We made the reservation using only the Hockey Hall of Fame web sight as a guide. This hotel was within walking distance to the Hall of Fame as well as a slightly longer walk to the Eaton Center. We parked the car and never moved in until we were departing. The staff was wonderful!!!
December 31, 2012
Rated 5 out of 5 by Jo68 Would highly recommend this hotel
An awesome stay at an excellent hotel! Room was superb; spacious, clean, fresh, and the beds were definitely "Heavenly' as we slept really well. The large pool was a great plus particularly with kids in tow. Staff were attentive and knowledgeable. Would recommend without hesitation.
January 14, 2013
Rated 4 out of 5 by PW60 Check in long wait
Long wait for check in arrived at 250pm waited until just before 5pm for room. Our first convention at this hotel my first impression is the hotel is understaffed in a number of areas. TV worked only after it was repaired each time I wanted to watch it. It wasn't fixed permanently.
June 10, 2013
Rated 5 out of 5 by gerg SPG recognition
I was not offered a Starwood preferred guest unit on a floor designated as such on Sept 23, but I did get the SPG room for my stay on Sept 9: it was GREAT!!
The room on Sept 23 did not have a fridge: is this not standard?
***I hope this feedback will not appear on your site***
September 25, 2013
Rated 4 out of 5 by Geordie1 Great Location
My room overlooked Lake Ontario. Getting up in the morning and looking out over that view was the perfect way to start the day. Our conference was at the hotel so not much walking required, but this hotel has easy access to the Air Canada Centre, Queen's Quay and downtown Toronto.
June 25, 2012
Rated 5 out of 5 by emily13631 Fantastic in Every Way
This was my first time staying at a Westin property. I typically utilize a different hotel chain, but this hotel was a recommended hotel for the conference I was attending. The hotel was comfortable, accessible, and the staff were excellent in every way. Check-in staff were friendly and efficient. My room view of Lake Ontario and the CN Tower was outstanding. One evening, I needed a cab. After waiting a bit for a cab, the one that arrived was not able to take a credit card. I said that I would be willing to wait for another one, as I didn't have any cash. After waiting a bit longer, the employee actually paid cash for me to take a cab to my destination because he felt I had been waiting for a while. This was going above and beyond and demonstrated fabulous customer service.The concierge assisted me in purchasing/printing a bus ticket to the airport. It was extremely easy to get to the airport from this hotel, as the stop was directly acros the street. I loved Toronto and would absolutely return to this hotel.
September 23, 2013
Rated 4 out of 5 by Brendan Home away fro home
I have stayed at this hotel for hundreds of nights over the past 20 years and the property has always been well maintained and constantly modernized. The staff, especially Gerardo at the front desk, go out of their way to make everything just right. Great location, great stay.
August 17, 2013