Rated 3 out of 5 by Colie00 Just Average
I was not over impressed. I felt the hotel was average in quality. The views from the rooms were great. Be warned, the hotel is very busy and long waits for the elevator. The room appeared used, not very crisp.
August 30, 2012
Rated 1 out of 5 by MarcRa This Hotel is not recomended
It was just an desaster in Service, house keeping and room service. I never will come back to this Hotel and I'm so disapointed. rom a Romantic Trip it went to an Nigthtmare. Unproffesionel, unkindly etc.......
October 16, 2012
Rated 4 out of 5 by medic12 Excellent location and great staff
The Westin is located in the heart of downtown. It was a short walk to the Skydome. The staff was very polite, courteous and helpful. The rooms were clean and comfortable. Have already been back several times.
August 23, 2012
Rated 3 out of 5 by Mike noisy hotel
There was a lot of noise coming from the elevator and outside. I could not sleep well during my stay. One would expect better isolation and soundproof rooms from a hotel like Westin with the price they charge.
May 25, 2013
Rated 5 out of 5 by pinkkaholicc Great experience
Juan helped me with my check-in and he had exceptional customer service. He definitely went above and beyond my expectation and my stay at the Westin was very enjoyable. I will definitely make sure to return.
October 28, 2013
Rated 5 out of 5 by Antonio17 Splendid Vacation
The Hotel offered an excellent view of the Harbour and is conveniently located downtown Toronto accessible to a plethora of restaurants. Lobby was very guest friendly. Food was excellent. Highly recommended.
August 19, 2013
Rated 4 out of 5 by MrSpock3 Pet & People Friendly
The staff at the Westin went over the top to ensure our room was set up to accommodate our cat. Our extra requests were met with sincere enthusiam. We are happy to recommend The Westin to Toronto travelers.
August 6, 2012
Rated 4 out of 5 by TriniLady Generally Good Stay
Clean, comfortable, spacious room
Convenient for airport shuttle & easy access to public transport
So large it was impersonal but staff were polite but detached
Excellent, state-of-the-art fitness centre
October 6, 2012
Rated 5 out of 5 by Anne35 Late night service
I arrived late and was sent to an unmade, used room. My situation was resolved politely and efficiently by staff at the front desk and the concierge desk (who brought me the new key) within minutes. Bravo !
February 16, 2013
Rated 5 out of 5 by AlbertaRN Great Hotel
The room & the view was fabulous from the 33rd floor. The only reason I gave 4 for the room cleanliness was that the room wasn't cleaned & bed made on Thursday. The maid may have thought I was checking out.
June 9, 2013
Rated 4 out of 5 by 56seaguls Wonderful Experience
Arived to attend a company function. This was our first time visitng the hotel. Even though the hotel is large there is a homey feel from the moment you arrive. The staff are very well trained and helpful.
February 8, 2012
Rated 4 out of 5 by Juppste Great Location and Staff
The hotel is perfect if you are going to any concert or show in downtown Toronto. It has comfy clean rooms and amazing location for getting out on an evening stroll along the water.
Thanks for a Great time
August 20, 2012
Rated 5 out of 5 by JimM67 Convention stay
It is nice to splurge once in a while. While definitely over my budget, this was a first class experience. All staff was very friendly and helpful. Elevators are fast and smooth. Thoroughly enjoyable stay.
July 16, 2013
Rated 5 out of 5 by Neil123 Fantastic Stay
Staff was extreemly pleasent from check in to check out, bed was as awesome as the Lake view. Chose this hotel for my wife's 50th birthday, and we feel that we could not have wanted more. We will be back!
November 7, 2013
Rated 3 out of 5 by LEEJOHN Less than desirable
A few things..hotel was very dated ..lobby not very inviting.again dated..very small bathroom. In every hotel Ive ever stayed at it was always FREE computer in the lobby downstairs.. VERY DISAPPOINTING.
November 10, 2013
Rated 4 out of 5 by Geo1979 Consistancy
when i visited the Westin 2 weeks i was not provided a breakfast vaucher, and my room was a handicap room.
Last week it is get the voucher for free brreakfast. I wonder where the consistancy in service.
June 10, 2013
Rated 4 out of 5 by JerShar45 Harbour Castle Review
Great location. Balcony room had an awesome view. Room needs some updating. Chaise upholestry and rug both had stains. Drawers to chest would not stay closed. Still one of my favorite hotels in Toronto.
August 12, 2013
Rated 5 out of 5 by RL007 Great overall experience
This hotel has everything, and it is close to everything downtown! I will come back and bring my family.
August 26, 2014
Rated 5 out of 5 by Cherrynuts The reception counter people
I was responsible for 14 guests. Kaori was very friendly & helpful to me and my party. She went above and beyond to help us with any and everything. Her professional manner was very warm and welcoming.
October 10, 2012
Rated 5 out of 5 by Chavie This hotel made me feel at home
I spent my 73rd birthday at the Westin Harbour Castle Hotel. The staff was great and the room was beautiful.
August 23, 2014
Rated 4 out of 5 by Brooke Wonderful Spa
Great spa at this hotel. I highly recommend using it if you have the time.
Well trained staff and great product line made for a fantastic surprise. I will definitely go back again and again! Loved it.
May 7, 2012
Rated 2 out of 5 by Joe0074567 Not the Westin I know and love
Dirty underwear on the floor from previous guest, failed to clean room by 5 pm; managerial staff less than accomodating; bar staff rude; key cards inexplicably deactivated
July 7, 2014
Rated 5 out of 5 by Zoey2013 Very Satisfied with my Stay
Room was nice, well-maintained, comfortable. Staff friendly & helpful. Excercise room well-equipped & appeared in good repair (a little warm at times though). Food served at my event was very good.
July 14, 2013
Rated 5 out of 5 by mary1011 They weren't asleep on the job, but I was
I had an early flight and arrived at the hotel before 9 a.m. but the staff didn't blink. They let me check in early and I was back asleep in 30 minutes, awoke refreshed and got right back to work.
January 28, 2013
Rated 5 out of 5 by Matcha Good all around hotel
the location is very good and looking out on Lake Ontario is a real bonus. The staff were exceptionally helpful and the rooms are very comfortable. In all it was a good experience.
June 13, 2014
Rated 5 out of 5 by Sandy15 Addressing issues
Some concerns that we expressed were very quickly and satisfactorily addressed - particularly impressed with a guest services person by the name of Claire
July 22, 2014
Rated 5 out of 5 by VasilyP Great View!
We had King room on 30th floor, and it was really good. The view was beautiful, and we enjoyed our stay!
The only thing that bothered is is too loud AC system, even on the minimum fan settings.
July 24, 2013
Rated 1 out of 5 by Tiger22 First Time Stay An The Last
Asked for skyline view and did not get it. Walls very thin and could hear noises from hallway and next door. Previous guests had set alarm for 7:00 a.m. Phone rang at 8:00 am. Very disppointing
November 17, 2013
Rated 2 out of 5 by SMatthews This hotel was not at all what I expected.
The hotel was not clean; my north tower room was very old and outdated. TV would constantly skip for a couple of minutes at a time, bathroom faucet leaked at the base, so vanity was always wet.
October 10, 2013
Rated 5 out of 5 by Steve0814 Highly respectful and accommodating personnel
From the extremely courteous host checking me in who treated me like royalty to the father like figure who waived me a taxi, every aspect of my stay was a warm and friendly experience
May 24, 2014