Rated 2 out of 5 by hattix Great Hotel, Horrible Experience
First off, the location of the hotel is great as it overlooks the lake. There was major construction going on and it was hard to navigate into the building. I arrived to discover no reservation for me was listed although my company made one. They were able to accommodate me, but they put me in a special needs room, that had dried fecal matter along the toilet bowel and also the bathroom had dried toothpaste spots all over it. It made me wonder if the bed was actually clean, it looked suspect. The cleaning service cleaned up the fecal residue but didnt clean up the toothpaste so I had to request a second cleaning. The hotel would not give me a voucher for a free night's stay but offered me free food and a discounted rate. I wonder if they know that fecal matter in a room is a biohazard? I supposed if I were someone else, I could really raise a stink, no pun intended. In addition to that, the hotel elevators had some service panels that were missing and were covered up with a makeshift panel that was taped on. It was very crude and didn't seem in place with a hotel that seemed to have a luxury feel.
May 29, 2013
Rated 5 out of 5 by Mellissa37 Great night spent in Toronto
My kids and I were all impressed with The Westin Hotel in downtown Toronto. The location was perfect and the amenities many. Thank you for making our stay a great success. We'll be back!
March 14, 2013
Rated 5 out of 5 by Jack1942 Perfect location for a Toronto city leisure trip
Tenth floor room overlooking the Lake and watching the ferries crossing to the Island added to the relaxing ambience of the hotel. Very good facilities and very good service from staff.
August 4, 2012
Rated 4 out of 5 by Guest451987 Some bad, Some good
I don't expect this review to be posted, just want to bring to your attention a room that isn't up to your standards (547). I was moved to a different room which was very acceptable.
October 2, 2013
Rated 2 out of 5 by Binrob62 Not up to Westin standards
I normally stay at Westin Hotels and this one must have been one of the worst. This is really a 3 star hotel at best. I could go on and on but it would only make me more dissapointed.
December 20, 2012
Rated 4 out of 5 by joseph416 Love the Staff at Westin Harbour Castle Toronto
As always, I take pleasure in recommending the staff at the Westin. from the moment i arrived until the time of departure, the staff are professional, friendly and extremely courteous
November 13, 2012
Rated 5 out of 5 by Williamsli2001 This hotel is very good
The hotel is very clean and the service is excellent. The bed is very very comfortable , and the staffs are very nice. I like this hotel very much. Thank you .
December 24, 2013
Rated 5 out of 5 by TheJW Comfortable and Spacious with Great Room Service
Everything about the room was comfortable and spacious. The food we ordered from room service was exceptional for breakfast, lunch and dinner. Also, a great/ large deck to tan on.
July 18, 2013
Rated 5 out of 5 by JoeSav This hotel has great location and features
The complete overall experience was extraordinary. From valet, check-in, room size and location were perfect.Definitely would come back and recommend to others!!
December 18, 2013
Rated 4 out of 5 by Lrubin07 Nice hotel
The room was comfortable and clean--nothing too extraordinary but perfect for my hotel needs. Gym and pool area were great--lots of equipment. Overall I had a great experience
July 14, 2013
Rated 5 out of 5 by Grapecrush262 Very Comfortable Stay
We loved our room - we had an awesome lakeview. The room was very clean and comfortable. Staff were very attentive and pleasant to deal with. Cannot wait to come back!
November 3, 2013
Rated 5 out of 5 by cat123 Service
Best ever service. I suffered an injury and not only did hotel staff assist with medical care, they even went to my room to read my medicine bottle while I was in the E.R.!
July 27, 2012
Rated 5 out of 5 by John43 Two nights stay!
Three days Conference with a two nights stay! The room was very clean. The view was relaxing! Staring at the lake from the window was very enjoyable.
May 1, 2013
Rated 1 out of 5 by Guy222 Mr.
The service was terrrible. It was impossible to get a cab. Room was VERY Tired. I would have complained to someone but the lines to talk to a human being were ridiculous
August 17, 2013
Rated 4 out of 5 by Mikes7 Wifi
Everything great, but absolutely ridiculous that you charge for wifi! Can't believe it, and have spoken to dozens of people about it who all agree. Wake up, this is 2013.
January 26, 2013
Rated 5 out of 5 by Babit421 Beautiful hotel
Service was perfect, room was spacious and very comfortable. David at the front desk was awesome and provided a seamless check-in experience.
January 5, 2014
Rated 1 out of 5 by Kizzy24 Our Stay At The Westin Harbour Castle, Toronto
We really enjoyed our stay and give excellent marks to your staff. The room, the views, the hotel, loaction, everything was great. Next time in Toronto, we will return.
April 24, 2012
Rated 3 out of 5 by celebrity13 Westin let me down this time
Our problems were principally with the room.
The view was of a roof and tennis court.
The bathroom did not have a door except for the toilet area, and only one light switch. This meant that during the night, one had to illuminate the whole room in order to find the way to the toilet area and thus disturb a sleeping partner. The towels were more like motel grade and the toilet seat was not secure on the toilet. Dear husband always looks forward to the steam/sauna area so we donned our bathing suits and went off to the area only to be told they were out of order. The hallway leading from our room to the elevator appeared not to have been vacuumed the 3 days we were there as the same bits & pieces were still there each
day. However, when these issues were brought to the attention of the Front Desk Manager, he was appreciative to be informed of these non-Westin type problems and I assume will investigate and try to fix. We have stayed at the Westin Harbour Castle for years and have never had anything but good to say about this hotel so I would still recommend it and hope that next time our visit will be more enjoyable.
August 13, 2012
Rated 5 out of 5 by Isa15 Quite nice.
Nice hotel, big room with beautiful view, situation more than perfect. Will certainly return.
Only just a bit negative comment is that the room service was quite slow.
April 29, 2013
Rated 3 out of 5 by Poor33 Disappointed
I was disappointed that the hotel charges for Wi-Fi in the room and that the business centre charges $6.95 for 15 minutes to use the web. I will not stay here again.
September 7, 2013
Rated 4 out of 5 by ACWOLFF Smoke in the vent
My only complaint about this hotel was the serious smoke that came through the vent. I woke up nearly choking from the stench of cigarette smoke. It was unfortunate.
March 25, 2013
Rated 3 out of 5 by Larroz Good views construction occuring
Morning call failed to occur and change in bed linen did not occur although card was placed on bed
Original room had smell of smoking
Front office staff was helpful
July 24, 2013
Rated 5 out of 5 by Carol60 Great view at this hotel
This hotel is beautifully located right on Toronto Harbour. Great location..... The view from our room was fabulous. Very helpful staff - so friendly and attentive.
June 3, 2013
Rated 5 out of 5 by heidis95 Awesome Hotel
From the comfort of the room, to the comfort of the bed, this hotel is definitely worth the stay. The staff are helpful and friendly. Can't wait to come back again.
February 21, 2012
Rated 4 out of 5 by Rick Stay away from the breakfest buffet
Worst Buffet ever for a comparable hotel.
Food was not hot, fruit was not ripe. At those prices, a cooking station for eggs should be included. You've been warned!
February 19, 2013
Rated 5 out of 5 by AmandaR31 Wonderful Stay
This is our 2nd time staying here.
The staff is amazing and very accomadating. The rooms our nice.
Thanks so much for the great experience!!!
December 24, 2013
Rated 5 out of 5 by Islandgirls6103 Great service
I have stayed at this hotel several times but this last visit was especially outstanding.
Kudos to ALL of the staff. !
January 22, 2014
Rated 4 out of 5 by Carlos2222222 Great waterfront Toronto hotel
First of all, keep in mind the first thing I noticed about the TA reviews before I stayed here was that they were all over the map.. . .many people saying it was terrible, needs renovation and then many people saying it was great so I did have some trepidation about staying here as there was no general consensus.. .well there was some truth to both but in general it was more positive than negative.
My wife and I decided to stay here on a last minute Toronto getaway (we had originally planned a trip to Louisville KY for the kentucky derby but when those plans fell through we decided to go some place close by and different and decided on Toronto). So here is the scoop... . .
It is located on lakefront location; the area really has a dearth of places to eat and do but this is a function more of a failure of the city of Toronto not a failure of the hotel itself . . . any other city the lakefront would be prime location (look at Chicago) but I guess all one has to do is look at who is running Toronto to see that city development is not in Rob Ford's priorities. You have to factor in that you will take cabs to where you need to be in downtown Toronto; places are close but taking a cab may be your best option. We had a car and found parking in Toronto a pain and would have taking a cab to certain locations (and we did when we went out to eat at Richmond Station). BTW there is a taxi stand outside hotel with about 10 cabs lined up all the time.
we arrived late around 11:20 pm on Friday evening and noticed that there was a long line in check in and that there was a "Elite check in line" with only one person in front so being platinum we went to elite. . .but the regular line moved fairly quickly and quicker than our line as the person in front of us keep on asking a million questions to the front desk clerk but any how that wasnt a reflection of the clerk (he was polite and answered all her questions but I was getting impatient and almost was about to get into the regular line it was moving that quickly)...
Well Checkin with Juan was pleasant (when we got to him finally) and he upgraded us to a nice high lakeview room (Rm 3122). everytime we went into the lobby there seemed to always be a line .. . .maybe they need to have another clerk to speed things along but remember this is a large hotel (I believe 35 floors).
We had a nice lakeview room (3122) I believe in North Tower and the room was standard king sized bed (looked like most Westins). IT was a nice room overall with comfortable heavenly beds.
We are platinum so we got a complimentary breakfast for two ($18 CAD per person) which was standard fruit, cereals, "cold food" and pastries.. . . for an additional $8 CAD per person we could add on the "warm" items like eggs, bacon, etc. I personally have encountered this issue at other Westins where you get a comp breakfast as Platinum but dont get the warmer items and find it to be unacceptable as adding on those additional items isnt a big deal. We travel a lot and we have had a comp breakfast be a wonderful breakfast (i.e. Maria Cristina, Madrid Palace etc) and not be just limited to the cold breakfast items. We also ate at the restaurant bar when we arrived late and had some wine and a couple of dishes (chicken breast and a salad) which were delicious but as others have said overpriced. We were tired from our drive and just wanted the comfort of eating close by.
Public spaces/pool, gym etc:
This is a big hotel so the public spaces are great. We used the lounge area, pool/hot tub and gym and couldnt complain. Agree this hotel problem needs a renovation but it isnt a slumhouse falling apart. It needs some refreshing but is adequate for size and probably age.
Parking is a pain in Toronto or any big city; the cost is 35 CAD for self park or 45 CAD for valet with in/out privileges. Personally 10 bucks diff is not a big deal for the convenience of having valet . . .yes parking is expensive but that is true of any big city (Chicago/NYC/SF charge 60+ a night)
Service: Service was superb! Everyone was attentive and friendly everywhere and could not complain. In fact found David at Concierge to be a delight; he was so helpful with all of his amazing recommendations and gave off an enthusiasm usually not seen in most employees .. .kudos to his enthusiasm and amazing recs!
In addition, Jennifer Moon (Guest Experience) surprised us with a nice chocolate covered strawberries...delicious! Thanks for the nice customer service touch. . . .
Overall: Would stay here again as love SPG and it is a decent hotel in the center of Toronto. . . . ..and service and amenities are what you would expect from SPG
May 10, 2014
Rated 3 out of 5 by SoHappy12 Great view and facilities
If you are looking for a good location with good views this is your place. If you are looking for some recognition and amenities for being SPG member stay away.
August 21, 2013
Rated 4 out of 5 by JD14 Toronto
Very clean and comfortable hotel. A little bit out of the way in Toronto when compared to the other SPG property, the Sheraton Center, but still very convenient.
March 30, 2012