The Westin Chicago River North

  • 320 North Dearborn Street
  • Chicago,
  • Illinois
  • 60654
  • United States
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Age Requirement Policy

Guests must be 21 years or older to reserve a room.

Rated 4.2 out of 5 by 468 reviewers.
Rated 5 out of 5 by Made Our Anniversary Special We appreciate the kind service we received from your hotel in making our anniversary so special, including the room upgrade (to a beautiful room) and the complimentary treat you left us when we arrived back to our room after dinner. The room was spacious and clean and the beds were so comfy. The staff are very professional and polite. And, although it was a little thing, we loved the hot chocolate you served to guests coming in from the December cold. We are planning a spring trip again to the Westin. This is also a great location to good restaurants and Michigan Avenue. Thank you to all the staff! December 11, 2011
Rated 4 out of 5 by Cat. 5 ?????? Over all I like this hotel , but the hotel is listed as a Cat. 5 with Starwood and I just don't see it. The hotel is nice don't get me wrong, but I think it's more of a 4 rather than a 5. The other thing I did not care for is unless you are Platinum they don't seem to really care what you want. I have another stay coming up in July 2012 and I am crossing my fingers it's a bit better than last time. June 4, 2012
Rated 5 out of 5 by Loved this hotel! Wonderful ambiance - decor in lobby and guest rooms were great. LOVE the heavenly bed, and luxurious bath. Location is perfect - within walking distance of most River-North locations. Staff was extremely friendly & helpful – from check-in to check-out. I WILL be staying at this property again. May 10, 2012
Rated 4 out of 5 by Welcoming Staff did a nice job of accommodating some unusual needs upon my arrival. However, my Ambassador had made arrangements for an early check in with no additional fees being charged for doing so and they did charge me for an entire extra nights stay. July 17, 2014
Rated 5 out of 5 Awesome Stay This property never disappoints. Fantastic upgrade to a riverview on this trip. Club lounge has great snacks and service. Staff go above and beyond. A retreat in the middle of the city! July 29, 2013
Rated 3 out of 5 by There's Room for Improvement Hotel was updated, clean and looked impressive, but the bed and pillows needed replaced - they were lumpy and not at all as comfy as advertised. The lighting in bathroom and refreshment center/closet area in room was way too dim. Dinner menu in lounge didn't impress us so we went out. Had breakfast buffet and for $22 it was disappointing: "fake eggs"; cold potatoes. July 15, 2014
Rated 5 out of 5 by Great Location I stayed for a conference and the location to dining and the north river area was excellent. I only wish I had extended my stay! I would recommend this hotel in the future! May 29, 2012
Rated 5 out of 5 by Awesome Westin I stayed at the Westin Michigan Ave and the Westin Chicago River North on this visit, and both are fine hotels, but the Westin Chicago River North did stand out between the two. The staff at River North was more friendly and attentive and the property was overall a bit more luxurious and cleaner in common areas. I'd be happy to stay at either again, but if I had to choose, I'd choose Chicago River North! July 14, 2014
Rated 5 out of 5 by Best Starwood in Chicago!! The hotel and staff are amazing May 28, 2012
Rated 3 out of 5 by dark and dingy horrible lighting in the room.cheap wallpaper and carpeting. 50 dollars for breakfast? July 17, 2014
Rated 5 out of 5 by Gem in the heart of Chicago Lisa is an exceptional concierge who is resourceful, listens, and does everything she can to accomodate a guest. And Jonathan as a manager is excellent. Even during a busy convention weekend he's able to focus on a guest's needs and ensure everything is taken care of. The hotel is very well maintained with warm employees. When walking to a room I think it's nice when house keeping actually looks up and says good morning! I just wish there was a pool at this hotel, but other than that it's a superb facility which would satisfy a discerning traveler! June 6, 2012
Rated 5 out of 5 by Hotel is great Location and amenities in the hotel were great. Recommended parking be included in the price of the hotel. My room expense was covered by a third party. I'm almost certain they unaware of the parking situation and you have to pay to park. Easy to navigate to hotel to most major city attractions. July 15, 2014
Rated 2 out of 5 by MIssing the Mark! This is my second time staying at your hotel in the last few months. While the staff is great and the lobby etc very typical Westin, this facility is missing the mark on the details: NO AVAILABLE plugs on the bedside table. Ridiculous and more than annoying. I commented on this my last stay. I am shocked that I can stay at Hampton Inns in rural areas and have a two pronged outlet with three USB connections on EVERY bedside table, but not at a $300+ hotel supposedly for business travelers Towels that are falling apart. Happy to send the picture I took Lamps that need repair as they no longer stand up straight and are wobbly Main bathroom light that needs to be fixed due to the constant and loud buzzing noise (so annoying I even recorded this) Coffee pot that I am glad I looked in the water reservoir as it had crumbs in it -- seriously, they looked like they were from an oatmeal cookie. Obviously, I didn't use this. Beverage center where the cabinet door latch is missing so it didn't want to stay closed. ALL of these things should be noticed by your housekeeping staff and noted for extra cleaning or repair. Together, they made for a sub-par SPG experience. July 16, 2014
Rated 5 out of 5 by Weekend in Chicago We choose Westin River North as we were going to a dinner party near by. It is a great location, as shopping and the train are near by. We forgot our coats and it was a little cool so we had to go shopping. The room was very spacious and clean. We were on the 20th floor, club level. We had our own Ipad on the desk and free wifi. Breakfast was just what we needed, cereal, fruit,pastries and bagels or toast. Everyone was very helpful and pleasant. If we go to Chicago again, I will be going back to the Westin River North. Great Place. May 9, 2012
Rated 1 out of 5 by Disappointing The only thing that met my expectations was the comfort of the bed. I was in Chicago for a business conference. I had a very hard time getting the files I needed because your hotel wifi was not secure- I am not allowed to use unprotected internet connections for anything work related. How a supposedly high-quality hotel in 2014 cannot meet this basic requirement of guests is beyond my comprehension. Absolutely unacceptable. Furthermore, the shower ran out of hot water in barely a minute. It was a very uncomfortable experience and not how I would have liked to start each day. Again, simply unacceptable. I would not recommend this hotel for any reason. March 4, 2014
Rated 2 out of 5 by Very Disappointed This is the worst Westin I have ever stayed in. I am very shocked at the treatment I received while here. I asked to have my Platinum Room upgrade and I was at first told that I did not have a platinum level. I was then told that they had no other upgrades available although I could go online and book one. The service I received was horrible and I would probably not return based on this experience and would inform friends that frequently travel to the area to stay clear. Nobody seemed to listen or care to what I had to say. April 17, 2013
Rated 5 out of 5 by the Suite in 19th floor assigned to me was excellent The rooms were clean, the bed was indeed "heavenly",the amenities high-end. The 20th floor breakfast was ample, tasty, and the hardworking staff very helpful. July 14, 2014
Rated 5 out of 5 by This hotel has great staff The staff at the Westin were very friendly and helpful. Upon check in, the front desk staff was welcoming and let us know that he would help us in any way he could to make our stay pleasant. July 14, 2014
Rated 1 out of 5 by Disgusting bathroom I'm a platinum member. They put me in an adjoining room even though my profile is clear that I never want that. The room the moved me to had a DISGUSTING bathroom. There was hair on the sink and in the tub. Then the shower didn't work (most of the water shot into the tub, not the shower head) and the drain didn't drain, causing me to have to stand in 3 inches of gross water. This is a ridiculously poor example of the Westin brand. The hotel is worn out and needs a comprehensive refurbishment. September 28, 2013
Rated 1 out of 5 by strange billing i left a voice mail and an email requesting clarifation of the bill -- i can not tell what i actually paid --- both voice mail and email prliminary from your company said i would get answers within 24 hours but all i got was this survey -- i need to know what i got billed .... please July 12, 2014
Rated 4 out of 5 by Great location and very pleasant hotel Helpful, pleasant staff, Westin quality bed and furnishings, VERY good location! Only two small negatives. (1) curtains were a low cost installation on a single track with no overlap; when drawn they stood 6 inches apart instead of joining. Just as well I always travel with two clothes pegs for this purpose. But this should be better in a Westin. (2) only four elevators in a big property. Substantial waits when busy. Nothing you can do about that after the building is built though. December 21, 2011
Rated 5 out of 5 by Great Place, Horrible Service After I stayed there for one night while taking my wife on a surprise "overnight date" from Columbus ohio. Things started great and the service there was unbelievable. The clerk got us in early and into a great room. The stay was wonderful. Then I got home and got my bill and had charges on it from the "honor bar". My wife and I were only in the room to sleep and didn't even eat in the room let alone eat from the honor bar. On top of this she is pregnant so there was no "bar" action of any type. I called the billing department 3 times over the last week and a half and left voice mails. The recording says they will return it within 24hour. Needless to say, I am still waiting. I have also emailed 3 different people at the hotel to atleast get an explanation. No response. The service after the stay is ruining my experience. September 25, 2012
Rated 5 out of 5 by Good for business travel I think this is one of the nicer Westin hotels, esp. for business travel. The rooms and staff are very nice, a cut above other Westin's. Everything always seems very clean and well maintained. The staff is fast and professional. The only wish would be for a better onsite restaurant and/or room service menu for dinner. Other than for breakfast, the onsite cafe is often closed and mediocre when open. November 28, 2011
Rated 5 out of 5 by Westin has my support Westin has been nothing but amazing. This was my third visit to a Westin and I'm always impressed at the "customer first" attitude and going above and beyond during the entire stay. I was randomly selected to be upgraded to an executive suite which was amazing but wish I could have enjoyed it more, I was only in for one night. But I'll be back October 1st =) Thank you again for everything. June 8, 2012
Rated 3 out of 5 by Front Desk staff could use some retraining. Prior to my stay I called the hotel direclty to inquire if complimentary upgrade was available. They review my spg status and said I would be upgraded to club level. When I arrived I was told by the lady it was not a club level room however when I showed the reserevation on my iphone (it had been updated to say "club level") she reluctantly honored the upgrade stating well this wont happen again again because we only do this for Platinum not Gold. Checkin process took over 10 minutes as well., I was simply asking them to honor what was promised. Secondly. during our store I order pizza for delivery when it arrived the front desk called my room and said for the them to allow the driver to my room they would charge my room $5,00 for that service!!! Really??? What a ripoff. You should be ashamed,.The property was nice however I will likely stay somewhere else on my next Chicago trip so I wont be hassled. June 23, 2012
Rated 1 out of 5 by Waiting When checking in at 4 I had to wait an hour for the room that I paid 214 dollar for because it was not ready because housekeeping was backed up. I would not recommend this hotel. I did not get anything complementary in my husband ordered a late night snack he got a 5 inch personal pizza for $34. No do not stay at this hotel July 7, 2013
Rated 5 out of 5 by Short But Sweet We came to Chicago for the opera at the Lyric. We chose the Westin for location and the Westin reputation. We received an upgrade at check-in and Victoria of the concierge staff was extremely helpful finding us the ideal dinner experience for the evening. It was a short but very enjoyable stay, we will be back! February 11, 2012
Rated 3 out of 5 by Mostly nice The hotel's outward appearance is beautiful. The lobby and conference rooms were quite nice, pristine. The bedroom was comfortable. However, the room itself had a few shortcomings, such as a broken hair dryer, broken door stop, loose electrical outlets, and poor lighting. July 7, 2014
Rated 1 out of 5 by Staff was Great Hotel Stay was not. Hotel Cleanlisness was not good. The staff had to move me to 3 rooms. I did not complain but the 3rd still had hair on the convers. I had a rough time sleeping because of noisy heater and lack of overall feeling comfort. January 27, 2014
Rated 5 out of 5 by Great accommodations We really like the location of this hotel. The staff is the friendliest I've experienced in quite a while. Room was large and extremely comfortable. Hotel is on the river and close to many great restaurants. The only down side was the valet service upon departure. To be fair though, there were numerous others trying to leave at the same time. There is a number on the valet ticket to call in advance of picking up your vehicle. I called and got to the valet station about ten minutes later. My ticket had not been pulled and I had to wait 1/2 hour for my car to arrive. Very disappointing way to end such a nice stay. July 3, 2012
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