The Westin Chicago River North

  • 320 North Dearborn Street
  • Chicago,
  • Illinois
  • 60654
  • Estados Unidos
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  • Para hospedajes de más de 90 días, llame al 866-539-3446.
  • Solamente puede reservar con 550 días de anticipación.
  • Vuelva a revisar las fechas.
1 habitación 1 habitaciones , 1 adulto 1 adultos , 1 niño 0 niños
Rated 4.2 out of 5 by 523 reviewers.
Rated 4 out of 5 by Excellent Service We stay for 3 nights for our anniversary and they gave us a bottle of champagne with a platter full of cheese and fruits. It was a pleasant surprise. September 23, 2014
Rated 5 out of 5 by Hotel very comfortable and friendly staff. /from checkin to departure, the hotel experience was excellent. The meeting time, meals, and service were exceptional. Arlesha Coleman was the front desk agent when I checked in, and she started the experience off in such a professional, upbeat, and friendly way! I recommend this hotel very highly. September 15, 2014
Rated 4 out of 5 by CONCIERGE LISA …AT CONCIERGE DESK IS AN EXCELLENT EMPLOYEE SHE WAS A STANDOUT.. ALL PEOPLE NICE SHE DID A REALLY GOOD JOB.. KNOWLEDGEABLE, FOLLOW UP ETC WERE BEYOND EXCELLENT. HOTEL FOOD WAS BELOW EXPECTED LEVEL …ORDERED HAMBURGER TWICE ONCE GOOD ONCE AWFUL.. BREAKFAST.. EGGS WERE TERRIBLE. JOHNL September 14, 2014
Rated 3 out of 5 by Disappointing stay/room I recently stayed at the Westin Chicago River North. I booked a Delux King specifically for a better view (higher) and a little extra room. I was put on the lowest floor possible which qualified as "higher view". As an SPG Gold member I asked for a higher floor but was told I couldn't receive an upgrade because I already paid for an upgraded room. That didn't seem to make sense. Once in the room, I found it very cramped. A couch, chair and end table were squeezed in front of the window. I had to climb over furniture to open the curtains or change the thermostat. It seems like the room was over-furnished for its size simply to qualify as a Delux King. The view was terrible. There are construction barges on the river directly in front of the hotel. Obviously not the Westin's fault, but it would have been nice to know when specifically making a river view reservation the week prior. The hotel has no pool or hot tub which I found disappointing for what is billed as an upscale property. I won't be staying at this Westin again. September 3, 2014
Rated 2 out of 5 by My family and I were dissapointed in our stay at Westin River North/ Chicago. We had a reservation for 2 rooms on August 31,2014. My nephew was getting married that day and many family and friends had reservations at the hotel for that night. I called the hotel very early on 8-31-14 and spoke with the front desk asking if she could please mark our reservation that we needed to be able to get into our room as close to check in time as possible since we were attending a family wedding at 5:30pm. We checked in at the hotels front desk around 12:30pm only to be told the hotel was sold out and our room may not be available until 3 or 4pm. (We realized check in is 3pm.) My husband and I and 4 children waited in the lobby until 4:15pm when we again were told our rooms were not available since they needed to be cleaned from the previous night.. The shuttle to the wedding was leaving for the ceremony at 4:45pm. The manager offered us to shower and dress in the locker room and offered us a free cocktail from the bar. (all 6 of us were supposed to get ready in the locker room for a Black Tie Optional wedding in the Locker Room?? ) It was stressful as we were late to my nephews wedding and I believe this situation should have been handled differently with excellent customer service as a priority. This was a bad experience and I would not recommend the Westin Chicago-River North. September 2, 2014
Rated 4 out of 5 by Great location Loved the location. Spacious room. Bed comfortable pillows were a little weak. Parking was too expensive at $69 per night. Staff very helpful. September 1, 2014
Rated 4 out of 5 by Good Luck with Free Parking Promotion My boyfriend and I have stayed at this Westin before and were very pleased with the beautiful river view, comfortable room, marble shower, and location with fun places to go to nearby. Unfortunately this time we were not as pleased with the customer service. I received an email promotion that offered free parking with a coupon code. This is the reason why I decided to surprise my boyfriend with a weekend in the city. Unfortunately when I booked the room, the free parking didn't get transmitted in my reservation. The front desk would not take it off upon checkout. I feel like this promotion was a good deal and that is what made me book the hotel room. I wanted the discount applied to my account at the front desk because I didn't realize the deal wasn't applied to my booking at the time of reservation. The front desk offered no parking relief and I see I have been charged $69.00. I feel like we have been repeat customers and would definitely have stayed here again but the fact that I knew the coupon code and thought it was applied to my reservation and it wasn't... I think the hotel should have stepped up with better service and applied the discount. August 25, 2014
Rated 3 out of 5 by Hotel meets needs for event and town access Good location, great staff and easy access to lots of Chicago restaurants, shops and activities. Was perfect location for business event. August 23, 2014
Rated 5 out of 5 by Relaxing Room was quiet, spacious, and modern. August 21, 2014
Rated 3 out of 5 by This hotel needs to be updated The hotel was not what I expected from a Westin. The rooms were very plain and the bathrooms needs to be updated. My shower head was loose and kept falling forward. The internet was slow and I never received a guest folio. August 20, 2014
Rated 4 out of 5 by room Lighting in bathroom very poor. No pool was a disappointment. August 20, 2014
Rated 5 out of 5 by Westin River North a Gem! The Westin River North is a terrific hotel in a great location. Several great restaurants and bars in the area within walking distance. Kudos to Brianna at the front desk for accommodating our room request with grace and charm. Only drawback is sound bleeding through door of adjoining room. Fortunately, our neighbours weren't partying all night long. We'll definitely be back! August 19, 2014
Rated 3 out of 5 by No wifi. Poor buffet breakfast Nowadays most hotel inlclude wifi access with all room tariffs, but theWestin. For foreing visitor without data services on their cell it is very important to have Internet acess. Rooms were pricy enough for not inluding wifi access. The buffet breakfast was way below expectations for a Westin hotel August 19, 2014
Rated 2 out of 5 by This hote has terrible service I waw disappointed to be placed in a room with a broken toilet that took 5 hours to fix. The front desk was not responsive to my comp August 18, 2014
Rated 5 out of 5 by Very clean and comfortable Everything was very nice and clean as well as comfortable with all the amenities that you need in your room. Staff was pleasant at check in. Overall hotel was very nicely decorated and clean. All the staff we encountered at the door or the concierge station were very helpful and pleasant. Convenient to restaurants and getting out and about. Definitely would stay there again. August 18, 2014
Rated 2 out of 5 by not as expected My room (307) had carpets that were very worn. The room was poorly lit as well. Most disturbingly, the soundproofing was abyssmal. I could not sleep because the snoring in the adjacent room was as if the person was in my room. Further, 2 rooms on the other side were being used as meeting rooms. The "set up" of the rooms started very early and the staff talked loudly in the hallway. August 18, 2014
Rated 5 out of 5 by Unexpected Help I did not know it until I check in, but I was upgraded to the Club Floor after telling the front desk of the travel issues I was having and that I was not going to be arriving for my first night. He went ahead and checked me in so when I arrived in the morning I was able to go straight to my room, which was an upgrade. Thank you for helping a weary traveler. August 18, 2014
Rated 4 out of 5 by This hotel is in a great location The hotel offers a key spot if you are looking for the ability to walk to many of the city's areas and sights. Very easy to get around from here. August 16, 2014
Rated 4 out of 5 by Would return stayed one night only but hotel atmosphere, room and work out facilities met my needs. Liked having coffee and water available in the lobby area. nice touch for those of us requiring caffiene! August 16, 2014
Rated 5 out of 5 by Great hotel in River North The hotel was beautiful and the friendly staff made our stay incredible. We really loved the Westin club breakfast every morning and the front desk staff member who checked us in, Francisco. The location was perfect for walking to many of Chicago's local attractions, including Grant Park, Millenium Park, the Sears Tower, and had great views of the river. Plus the hotel was about a 5 minute walk to the nearest train station that took us directly to the airport. August 15, 2014
Rated 3 out of 5 by Comfy business Hotel... ...but its little worse for wear. The staff were very attentive and friendly which made my stay very comfortable. I personally would have preferred if the rooms were a little more modernized, with my outlets for charging my electronics. August 15, 2014
Rated 5 out of 5 by Westin River North even offers a Personal Trainer Westin properties and staff in general are amazing but this location stands out. When I checked in, they mentioned having a Personal Trainer in the gym. I went down and was incredibly impressed by Sam. He is so motivational and really cares about the results you can achieve. He created a workout plan and then demonstrated the exercises. In 35 mins, I was sweating and exhausted but motivated for my business day. Sam truly goes above and beyond and even emailed me diagrams of the exercises. Thanks Westin for hiring such great staff! August 11, 2014
Rated 3 out of 5 by Leaking ceiling in bathroom The bathroom ceiling was leaking water and bubbles formed on the ceiling room. I reported it to maintenance and nothing was done. I again reported upon check-out. A pool would have enhanced my stay. August 11, 2014
Rated 4 out of 5 by Very comfortable stay Stayed here for a wedding which took place on the lower level. Everything was beautiful. The room was very comfortable. The only suggestion I have for the hotel is the bathroom was not bright enough. Otherwise, very clean and had everything needed for a great stay.. August 11, 2014
Rated 5 out of 5 by Great location in the Chicago area Hotel staff was the best . From Chris at check in to Diane and Lisa at Concierge desk, to housekeeping and Club staff. Hotel is an easy reach from the airport via train. Comfortable and quiet room. August 7, 2014
Rated 2 out of 5 by This hotel needs improvement Rooms were not ready for check in...there was obviously a lack of preparedness for large volume. Guests do not expect to wait hours, especially after 3 pm to get into their rooms. Plus the front desk staff did not try to make any suggestions...such as you requested 2 queen beds but we have a king room available. Nor could they answer questions such as could you find me a room at another hotel because I am tired of waiting. Also, the lobby sushi bar staff was unfriendly and we received sub-standard fish...not good when eating sushi. In addition wait staff in the conference area were not knowledgeable about food allergy food alternatives and did not make any effort to find something to else to offer leaving guests with very limited food selection. I travel quite a bit and honestly do not really complain, believe it or not, however this time I felt it was something that I needed to do. August 6, 2014
Rated 5 out of 5 by Great Central Location River North is great location for exploring Chicago on foot. Just blocks west of Michigan Ave and easy location to walk north or south of the River. August 5, 2014
Rated 5 out of 5 by Aug2014 Lolapooloza Nice hotel in excellent location and friendly staff. August 5, 2014
Rated 5 out of 5 by Great stay I was at the hotel for a week of business training. The hotel room, conference facilities and the food were all excellent. I'd like to come back and stay here with my family. August 4, 2014
Rated 5 out of 5 by This hotel is easy to get to and is in a great place in the city This weekend is a Christmas gift from our children every year. We enjoy staying at your hotel. I know what room we are supposed to get and they did not give us the room that my children paid for. I had to go to front desk and show them what was paid for (which I am sure they had right in front of them but didn't acknowledge it). She said there was no corner room available. After showing her the room confirmation all of a sudden one came available. Didn't much care for that. But I will still come back every year. August 4, 2014
  • 2015-08-31T09:59:43.147-05:00
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