芝加哥河北岸威斯汀酒店

  • 美国
  • 伊利诺伊州,
  • 芝加哥
  • 北迪尔伯恩街 320 号
  • 邮政编码 60654
  • 地图

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Age Requirement Policy

Guests must be 21 years or older to reserve a room.

Rated 4.2 out of 5 by 500 reviewers.
Rated 5 out of 5 by Very comfortable I loved the large guestroom. Comfortable beds and spacious bathroom! I will definitely stay at this hotel again! March 18, 2012
Rated 1 out of 5 by Poor service Poor service; poor response December 6, 2013
Rated 5 out of 5 by Comfortable and friendly staff The staff are excellent at the Westin. I would recommend a couple of electric plugs near the bed for phones and more comfortable chairs in the rooms. But the hotel is beautiful and the beds are heavenly! November 7, 2014
Rated 5 out of 5 by Westin River North even offers a Personal Trainer Westin properties and staff in general are amazing but this location stands out. When I checked in, they mentioned having a Personal Trainer in the gym. I went down and was incredibly impressed by Sam. He is so motivational and really cares about the results you can achieve. He created a workout plan and then demonstrated the exercises. In 35 mins, I was sweating and exhausted but motivated for my business day. Sam truly goes above and beyond and even emailed me diagrams of the exercises. Thanks Westin for hiring such great staff! August 11, 2014
Rated 5 out of 5 by Hotel very comfortable and friendly staff. /from checkin to departure, the hotel experience was excellent. The meeting time, meals, and service were exceptional. Arlesha Coleman was the front desk agent when I checked in, and she started the experience off in such a professional, upbeat, and friendly way! I recommend this hotel very highly. September 15, 2014
Rated 4 out of 5 by CONCIERGE LISA …AT CONCIERGE DESK IS AN EXCELLENT EMPLOYEE SHE WAS A STANDOUT.. ALL PEOPLE NICE SHE DID A REALLY GOOD JOB.. KNOWLEDGEABLE, FOLLOW UP ETC WERE BEYOND EXCELLENT. HOTEL FOOD WAS BELOW EXPECTED LEVEL …ORDERED HAMBURGER TWICE ONCE GOOD ONCE AWFUL.. BREAKFAST.. EGGS WERE TERRIBLE. JOHNL September 14, 2014
Rated 5 out of 5 by Great upgrade I came in late to Chicago because of a delayed flight and had a busy next two days at a major conference that I was presenting at. Initially offered a double accessible room, I was a bit disappointed, but I believe then the front desk agent recognized my gold status and bumped me up to a club floor room with a king bed. Club floor rooms have Imacs and free wireless which was very beneficial for the extra work I had to do on my presentation the night before. This is the 3rd time I have stayed at this facility and I have always felt very comfortable and well treated there. December 2, 2011
Rated 5 out of 5 by Inviting lobby With so much family coming into the city it was great to have a spacious location to gather together. Seating arrangement was inviting and comfortable. November 4, 2014
Rated 5 out of 5 by Great hotel in River North The hotel was beautiful and the friendly staff made our stay incredible. We really loved the Westin club breakfast every morning and the front desk staff member who checked us in, Francisco. The location was perfect for walking to many of Chicago's local attractions, including Grant Park, Millenium Park, the Sears Tower, and had great views of the river. Plus the hotel was about a 5 minute walk to the nearest train station that took us directly to the airport. August 15, 2014
Rated 4 out of 5 by Up in the air Spent Labor Day weekend at this hotel on the river. Check-in was fast & Starwood recognition was immediate with an upgrade to the hotel's Club Level. My only complaint was the room (1814) had a very weak blower when the a.c was on. The room was VERY warm to us. The staff did bring up a fan, which we kept in the room for our entire stay. Also, please fix the creepy plumbing access hatch under the sink in the bathroom. It stays open all the time. Other than that, I MAY stay at this hotel again since the staff is top notch - but the hotel is showing it's age. September 4, 2013
Rated 5 out of 5 by Great hotel Great hotel, great stafrf and convenient location November 4, 2014
Rated 4 out of 5 by Parent This hotel was great. Alittle disappointed in the doormen. Hoped they could get our bus closer. November 3, 2014
Rated 3 out of 5 by Disappointing stay/room I recently stayed at the Westin Chicago River North. I booked a Delux King specifically for a better view (higher) and a little extra room. I was put on the lowest floor possible which qualified as "higher view". As an SPG Gold member I asked for a higher floor but was told I couldn't receive an upgrade because I already paid for an upgraded room. That didn't seem to make sense. Once in the room, I found it very cramped. A couch, chair and end table were squeezed in front of the window. I had to climb over furniture to open the curtains or change the thermostat. It seems like the room was over-furnished for its size simply to qualify as a Delux King. The view was terrible. There are construction barges on the river directly in front of the hotel. Obviously not the Westin's fault, but it would have been nice to know when specifically making a river view reservation the week prior. The hotel has no pool or hot tub which I found disappointing for what is billed as an upscale property. I won't be staying at this Westin again. September 3, 2014
Rated 5 out of 5 by Perfect hotel for our Chicago birthday weekend! My daughter (just turned 8) and I headed to Chicago for a girls' weekend .... that of course included American Girl, Marshall Fields'/Macy's windows, "Rudolph the Red-Nosed Reindeer" musical, and all the good food Chicago offers. Turns out, we hit the jackpot with the Westin River North! Lovely, helpful staff took care of us from the moment we arrived until we departed. Sushi in the Lobby with a Passion Fruit Creme Brulee surprise really started our weekend out wonderfully. Our room was comfortable ... and quite possibly my daughter's favorite part of the weekend. She didn't want to shop anymore ... she wanted to go back to the hotel and order Room Service and watch a movie! We will definitely be back! Thank you ALL for your wonderful hospitality! December 16, 2013
Rated 4 out of 5 by Great location Loved the location. Spacious room. Bed comfortable pillows were a little weak. Parking was too expensive at $69 per night. Staff very helpful. September 1, 2014
Rated 3 out of 5 by Good Not Great Travelling for business as much as I do I have stayed at dozens of hotels. For the cost and self boasting at the Westin I expected better. The room was so-so. It was just barely acceptably clean and I could never get staff to fix the lamp over the desk despite several calls. The level of amenities was less than many other chain hotels catering to business travelers and the bed was less comfortable than theirs. The lobby is very dark and not at all inviting. On the positive the concierge desk is staffed by some of the best people I have met. All requests were handled with perfection. I had a very early flight and the staff member who places coffee in the lobby was one of the happiest people I have met at 4:00AM on a Friday morning. Overall there are better choices. May 21, 2012
Rated 2 out of 5 by My family and I were dissapointed in our stay at Westin River North/ Chicago. We had a reservation for 2 rooms on August 31,2014. My nephew was getting married that day and many family and friends had reservations at the hotel for that night. I called the hotel very early on 8-31-14 and spoke with the front desk asking if she could please mark our reservation that we needed to be able to get into our room as close to check in time as possible since we were attending a family wedding at 5:30pm. We checked in at the hotels front desk around 12:30pm only to be told the hotel was sold out and our room may not be available until 3 or 4pm. (We realized check in is 3pm.) My husband and I and 4 children waited in the lobby until 4:15pm when we again were told our rooms were not available since they needed to be cleaned from the previous night.. The shuttle to the wedding was leaving for the ceremony at 4:45pm. The manager offered us to shower and dress in the locker room and offered us a free cocktail from the bar. (all 6 of us were supposed to get ready in the locker room for a Black Tie Optional wedding in the Locker Room?? ) It was stressful as we were late to my nephews wedding and I believe this situation should have been handled differently with excellent customer service as a priority. This was a bad experience and I would not recommend the Westin Chicago-River North. September 2, 2014
Rated 2 out of 5 by The unfriendly staff kept us waiting. Before arriving we called the hotel, and were put on hold for over 10 minutes. The same thing happened when we checked in. There was just one person working at the front desk. We were told to go to the wrong room. When I went back to the desk for clarification, I was told in no uncertain terms to go to the back of the line, and then the staff member patronizingly told me that I must have misheard. Everyone in my family "misheard" the same thing. The room was great, but the service left a bad taste. October 3, 2012
Rated 5 out of 5 by This hotel made my weekend great! After a miserable flight into Chicago, our arrival at the Westin could not have been smoother. The desk clerk John was polite and professional, and he had been a great help starting when I called to explain that we were going to be delayed by hours. We were given an upgrade at check-in to an Executive Suite which was a pleasant surprise. The room was terrific, the staff friendly, and this all came together to enhance our weekend stay in Chicago. I would most certainly stay here again. July 25, 2012
Rated 4 out of 5 by Would return stayed one night only but hotel atmosphere, room and work out facilities met my needs. Liked having coffee and water available in the lobby area. nice touch for those of us requiring caffiene! August 16, 2014
Rated 3 out of 5 by The Service and Room were below normal Westin Standards - The room was tired. - The faucet in the bathroom is dechroming - literally peeling off. Not attractive. = The carpet looked dirty - the comforter cover was worn and the material inside of it was very lumpy. - The headboard is worn and the material is flaking off and looks rather disgusting. - Requested Westin workout gear and it took over an hour to receive. - There was no lamp on the desk when we arrived and it took over an hour to get one that even then had only 1 working bulb. October 16, 2014
Rated 5 out of 5 by Great location in the Chicago area Hotel staff was the best . From Chris at check in to Diane and Lisa at Concierge desk, to housekeeping and Club staff. Hotel is an easy reach from the airport via train. Comfortable and quiet room. August 7, 2014
Rated 1 out of 5 by Worst Starwood Hotel Experience Type of reservation for room was not communicated to the front desk, or they're just incompetent. Very busy hotel so you couldn't get to the operator in less than 10 rings. Called the concierge and was put on voicemail. Room service menu was outdated. Was placed in a handicap accessible room without being asked first. Front desk insisted on my drivers license to access the club lounge but they let my son-in-law in the room without any ID! April 16, 2013
Rated 5 out of 5 by Excellent!!! Always great & worth it!! August 1, 2014
Rated 5 out of 5 by Great views We have stayed here a few times now and over all I have always been happy with the hotel. The hotel is starting to show it's age same of the bathrooms need some work, but other than that a great place to stay with some great views of the river. I also want to give credit to James the front office manger he really went out of his way to make sure everything went smoothly thank you! July 24, 2012
Rated 5 out of 5 by Internet surprise WHat a lovely hotel, service etc etc were all first class. However when I signed onto the wireless I didn't see any notice that there was a charge for accessing it.....its almost an after thought for you too as you had to add it to my bill after I checked out hmmmm - Vern Drechsler room 320 May 27, 2014
Rated 5 out of 5 by Excellent Hotel This hotel is excellent. Not good, but great. A great hotel is measured by the service it provides, not on a slow weekday but a busy weekend. I stayed here on the Saturday during the 2013 Taste of Chicago. From check in to check out the service was outstanding. Stay here and you will not be disappointed. This hotel made a big impression. July 15, 2013
Rated 1 out of 5 by Waiting When checking in at 4 I had to wait an hour for the room that I paid 214 dollar for because it was not ready because housekeeping was backed up. I would not recommend this hotel. I did not get anything complementary in my husband ordered a late night snack he got a 5 inch personal pizza for $34. No do not stay at this hotel July 7, 2013
Rated 5 out of 5 by Great Stay! The Staff were extremely friendly and so helpful! There were certain needs that I had during my stay that they accommodated without hesitation. From the doorman, to the concierge, to the front desk, to housekeeping and the restaurant staff, everyone was so over the top friendly. I will definitely recommend this hotel! July 3, 2012
Rated 4 out of 5 by Second stay with unfortunate mishaps My first stay was so good I came back. Unfortunatly, this time none of the local TV channels were working for 3 straight nights and housekeeping didn't clean my room on one day. I do like the full time person at the door, the fact that all the employees are really nice and helpful as well as the location. May 31, 2012
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