Rated 3 out of 5 by MLS519 Cleaning staff should have attention to detail!
When initially checking in, I brushed some food crumbs that were missed off the desk and didn't think much of that. I later noticed the hair left in the bath (from the cleaning staff? - is this becoming a theme?) I guess it's hard to see because the lighting in the bathroom was miserable...as was the lack of bathroom fan. (We had to watch what we ate!) The best was when housekeeping had to bring a comforter up that didn't have spots of crusty white stuff (not terribly noticeable but come on! It's a bed in a hotel! Be on your game!) I will still stay in Westins - the Heavenly Bed is that great but housekeeping has to get their act together at Boston Copley Place!
July 19, 2015
Rated 5 out of 5 by Rayry Simply the best
We have just finished our 5th family vacation at the Westin Copley Place, and it just gets better and better every time we stay. From the friendly and helpful staff, to the location, to the comfort and the amazing river view, it's just a fantastic all-round hotel. Be sure to check out Run Westin for an early morning guided 5k run, it's a wonderful experience from start to finish. Can't wait to stay at the Westiin again!
July 16, 2015
Rated 4 out of 5 by HR2015 Conference
Room was great.
Conference temperature was extremely cold.
Very slow elevators - most didn't appear to be working.
July 16, 2015
Rated 3 out of 5 by Aileen123 Great location but disappointed
We arrived late in the day due to long travel only to find out that the room we booked was not available. I booked a jr suite with two queen beds and a sofa pull out. I was told when checking in that my room was sold out and they could only provide one room with two double beds. I was at least expecting an upgraded room would be provided but it was downgraded. I had to demand that two rooms be provided since we had 3 kids with us. The hotel was happy to accommodate and offered free breakfast to compensate. I demanded that they also cover valet parking charges and they complied. We were also told that after our first night we had to pack everything and they will move us to the right room for our 2nd and 3rd night. the other sad part was that even though they agreed to cover valet parking charges I was still charged for one night. I had to call the hotel after we got home to settle. We were hoping for a relaxing 3 nights away from home but instead had to repeatedly figure out what is happening with our accommodations. I am still waiting for the parking charges to be credited back into my visa. Disappointed.
July 7, 2015
Rated 4 out of 5 by btvoyage Love the location of the hotel,
We appreciate the staff honoring our request to remain in the same room for the duration of our stay. The room upgrade was a nice recognition of our loyalty to Westin and s smart business move since the other room were in demand for a busy conference week. Olga at the front desk was helpful and snacks were a nice treat!
June 9, 2015
Rated 4 out of 5 by Rami77 this hotel gas great features
Hotel staff was not present good service in front disk bill captain take long time to bring bags. Parking MG car in hotel big mistake take over 30 mint food was good luxury collection way better more
June 2, 2015
Rated 5 out of 5 by MVida Great hotel with exceptional staff!!
As a guest that stays at the hotel weekly I am constantly impressed with the professionalism and friendliness of everyone that works at the Westin Copley Square!! Shana Dinush, the Westin Experience Specialist, brings a new service to the table that cannot be beat!! She helps ensure the SPG Platinum Members who stay at the property are treated like royalty. If you are staying there and you need help you should seek her out!! She is incredibly professional, extremely welcoming and is constantly going out of her way to make sure me and all of my colleagues feel right at home. Without her special attention my weekly stay just wouldn’t be the same!!
May 30, 2015
Rated 3 out of 5 by ckd1 Mediocre
This Westin is in a great position in Boston - it is however mediocre in other respects. Decaying infrastructure definitely does not help.
Stayed for 9 nights in one of the recently refurbished rooms - the noise from the corridor was the worst I have experienced in any Starwood Hotel. I see other reviewers have noted this.
Note to the manager - you need to replace the cheap doors on your rooms and fit skirting to them to reduce noise and improve privacy.
On floor 25 you have anywhere between 1 and 3cm gaps at the bottom of the doors due to installing a small area of laminate flooring at room entry.
Do not expect any SPG recognition in this hotel either.
At this price-point, there are better options in Boston.
April 25, 2015
Rated 5 out of 5 by Jessieinct Love the location!
Finding a hotel near the center of the city that had an indoor pool was my goal for booking this hotel. The room was clean, the bed was very comfortable and the staff was very attentive from the second our car arrived to our departure. The pool was small but adequate for my 3 grandkids to have a good time. The hotel is very near the Prudential Center and the T so getting around was easy and fun. The parking is pricey at $53 per day and the internet was not free which was a surprise in this day and age and a cot was an extra $15 (not a usual charge in other hotels). Overall it was a very good experience. The view of the Charles was the BEST!
April 19, 2015
Rated 3 out of 5 by TB481 Nice hotel but my ceiling leaked
I didn't have the best experience yet the hotel is very nice. The ceiling in the bathroom started to leak (from the fire sprinkler) and I was forced to move rooms in the middle of the conference I was attending. Expensive conference so I was disappointed that I was away for 2 hours changing rooms and re-packing. I expected a little more from a Westin. This was my first time ever staying at the hotel.
April 5, 2015
Rated 5 out of 5 by Carito82 this hotel has great location
The conference rooms were great conditions, great audio and screen for Doble Conference. The food always on time plus the location was spectacular. Nice hotel.
March 31, 2015
Rated 3 out of 5 by BKB33 Used to love this place
But each time I stay, I like it less. The beds are no longer more comfortable than other options in the area and now they eliminated the mini-bar, which is an inconvenience. It feels like a Sheraton now (which is not a compliment)
March 30, 2015
Rated 5 out of 5 by cjw5 Staff, Food, Facility all Terrific!
I arrived at the Hotel and was met by a valet team member who was quickly helpful and personable. The front desk were very welcoming and found me a lovely room with a great view. And the catered dinner, breakfast and lunch for our organizational meeting was all exceptional.
March 28, 2015
Rated 4 out of 5 by EK2015 Great Little Getaway
Great room with a view of the river. Love the beds. Great housekeeping service. The tub drains very slowly and I noticed one morning while I could hear our neighbor showering that water backed up into our tub. Awesome health spa!
February 26, 2015
Rated 5 out of 5 by Pamela2015 Great Winter Getaway
I love the Westin when the weather cooperates it a great base to see Boston and when the weather is a challenge it is even better. The Westin has great dinning, connected to the Copley Mall by a skywalk you can shop and explore without facing the winter snow if you so choose. The staff address you by name and it feels as if you are a VIP.
February 17, 2015
Rated 5 out of 5 by KingDaddio Love the 35th floor suite
The suite was spacious with great views of Bay Back. Most of all, loved the Westin bed.
February 6, 2015
Rated 5 out of 5 by kpps88 Staff extraordinarily helpful and accommodating
My friend’s family rented a suite here for her wedding. The night before, all of the bridesmaids stayed in the suite with the bride. The room was amazing – definitely the best view of Boston I’ve ever seen, and the staff could not have been more accommodating. I spoke with the events manager (Meghan) the week before, and mentioned that I had wanted to make the experience special for my friend. I asked them if they could leave something in the room after we left. I gave the front staff some rose petals that I had already purchased, and she elegantly decorated the room before the bride and groom returned. Not only that, but they sent up complementary Mimosas for the bridal party the morning before the wedding! Finally – and I still can’t get over this – when I asked if the bridal party could leave our bags some place in the morning, and that the reception was only a block away, they even offered to walk the bags over to the reception and drop them off with the coat check staff. It was SO kind and generous!! The overall experience, by and large, was better than I could have ever imagined. I will definitely be recommending the Westin (highly) to my out of town friends and family in the future.
January 31, 2015
Rated 4 out of 5 by conf2015 Good, but disappointed to pay for wifi
Overall, good. Not exemplary. Frustrated to pay so much for a room and not have wifi available in room, unless pay $19 for basic, and more expensive for other features. Feels antiquated nowadays to nickle and dime guests for that.
January 31, 2015
Rated 5 out of 5 by kdinesen Winter Storm Juno
My company was hosting a function at the Westin Copley Hotel in Boston. There were hundreds of us at the hotel. We had a party scheduled at another venue including a live band. Then Juno started to sweep in. The venue cancelled. The Westin Copley was able to pull together and provided a another venue. There was plenty of food and a well stocked bar.
Because of the snow, my guest and I were forced to stay another night. If you're going to be stuck in blizzard a five star hotel is not a bad place. The Westin Copley is connected to the Prudential Center so we were able to walk around and not be stuck in the room. Because of the travel ban, all the stores were closed.
The rooms are spacious. The staff is very helpful. The view is spectacular.
January 30, 2015
Rated 5 out of 5 by BK2012 Outstanding Staff, Great Location
Our family stayed two nights at the Westin Copley Place (Dec 30 and 31). We went with two standard king-bed rooms and had great views of Copley Square on the 16th floor. The rooms had a good layout, with plenty of floor space around the bed. We were near the elevator banks but did not get bothered by any noise. That said, the room temperature was a little cooler than what the thermostat read - not sure what went on there. The bathroom was also a bit cozy - not an impediment, but more space would have been appreciated.
The hotel was connected to a network of above ground walkways that went through different shopping malls so we were able to get from our hotel to the Prudential Center/Hynes Convention Center to partake in First Night activities without ever going outside. Big plus during the winter!
But what really made our trip was the service. At check-in, they had assigned us adjoining rooms without us having to ask. The staff overall was genuinely sincere and helpful and the concierges were the best part. Our 18-month old son spent several hours wandering the lobby, and Jen and Natalie never ceased to smile and wave at him, which not only made him happy but made us feel welcome and at home. Natalie, in particular, went above and beyond - we had told her he was still getting over his jet lag from a recent trip and she took it upon herself to bring him some gifts that would help him cope and pass the time. It was a very thoughtful gesture and one that all of us appreciated.
Overall, a solid hotel in a great location with excellent staff. Hard to beat that combination.
January 19, 2015
Rated 5 out of 5 by RenatoS Amazing staff
The nicest, friendliest, most helpful staff of any SPG property that i've encountered..
Worth the stay just for the staff.
Good thing, everything about property is clean, eell maintained snd comfortable.
Only gripe.. Id like wifi to be free and 2 bottles of water instead of one.. But minir gripes really
Kudos to GM.. Job well done.
January 12, 2015
Rated 5 out of 5 by Sandy81 Wonderful time!
What a nice stay in Boston, loved everything about the hotel, staff, location, view and room could not have been better!
December 11, 2014
Rated 4 out of 5 by 56Missy Staff
All of the staff we dealt with, in person, were gracious and responsive., particularly the Concierge.
Unfortunately, the person I reached by phone prior to our arrival and asked about airport shuttle options was curt and unhelpful. He told me there was no shuttle. That led to us paying $40 for a 5 mile taxi ride. He neglected to tell me that there was a new service directly from the airport to within a block of the hotel for a mere $5.
December 7, 2014
Rated 4 out of 5 by tantan1952 Bad drainage of bath tub
The room was excellent except bad drainage of the bath tub. The concierge was very kind.
December 7, 2014
Rated 4 out of 5 by Missjw Always stay at the Westin Copley
We have always stayed here on our holiday trips to Boston for many years. The convenience to highway, shopping, and restaurants can't be beat. The staff and overall experience has always been good. Check-ins were within 10 minutes no matter what, always a baggage carry offer, etc. The rooms were always clean and everything in working order. You can hear hallway noise, but I would only find that a problem late at night which never happened. The breakfast is always great, and Bar 10 always gives us good service. The only issue we ever encountered was over the summer when we stayed one night in a suite. The refrigerator was broken and leaking, and when we brought it to housekeeping's attention, she said she knew of the problem and it had been fixed multiple times but kept breaking. I would think by that point, it should be replaced but didn't affect us because we didn't need it. Overall, always a great experience here.
December 3, 2014
Rated 5 out of 5 by johnkphx conference hotel
This is a great location in Copley Plaza. The staff lifts this hotel to five stars. Food choices, location and room were excellent. My only suggestion is that during future remodels that the facility might consider better sound insulation between rooms.
I will be back for sure.
December 2, 2014
Rated 4 out of 5 by Gary62ref A catalogue of miss under standings
We regularly travel abroad nowadays and specifically look to stay in Starwood hotels because of recognised high standards.
whilst the positioning of the hotel is perfect for enjoying the sites of Boston (with the hotel communicating directly to a shopping mall which was a bonus)we were disappointed in the attitude of the staff (which could have been a misunderstanding). In the Boston Westin for the first time we were asked if we wanted additional points for opting for the Eco option (which basically means you don't get fresh towels or linen on your bed ( which I don't believe we opted for, but having just flown in and being tired I didnt think it was the time to ask anyway), therefore our room wasn't serviced for two days).The staff were generally helpful once a specific question was asked but on previous experiences with Starwood hotels the staff have been more proactive not reactive which they where on this occasion. I wouldn't say the service was poor but not of the quality we are used to when staying within the group. We have then travelled to New York and stayed in Time Square Westin and you can see the difference in both the staff and the standard of furnishings (which are starting to look tired in the Boston Westrin despite the fact the beds as always are as comfortable as ever).
November 29, 2014
Rated 5 out of 5 by seasonedtraveler100 Nice but expected great
pros: nice linens, clean room, comfortable bed, extensive hotel facilities, friendly parking attendants. cons: no benefits to being an spg member, hotel staff could be friendlier and more helpful.
November 28, 2014
Rated 5 out of 5 by SofieMatilda1 Friendly and Professional
Your concierge and breakfast staff were wonderful!
November 25, 2014
Rated 4 out of 5 by BJ39 Comfortable and convenient
Enjoy this hotel very much. The facilities are very clean, staff responsive to guest requests, rooms comfortable and beds great. This hotel is located conveniently to attractions, museums and excellent shopping. The one area that requires improvement are the dining facilities. Food options are very limited and do not reflect what could or should be offered in a hotel of this caliber.
November 25, 2014