Rated 5 out of 5 by MMx54 Great City Hotel
We were thrilled with the location. It was accessible to everything. The staff was fantastic - A great place to stay!
July 30, 2014
Rated 5 out of 5 by Charli125 Booked it for a friend
I've always had great stays at the Westin Grand Vancouver, but this time I booked it with my points for some friends that were going for their first time. They absolutely loved it, and it just reinforced my belief that this is the best hotel in Vancouver. It's where I always stay, and it's where I recommend anyone else stay. The staff is excellent, always doing their best to make you feel comfortable and welcome. The rooms are big, clean, and great. The location is the best. Really, there isn't anything I'd change about this property. Well done Starwood.
October 10, 2012
Rated 5 out of 5 by Aloyd1991 Westin Grand Vancouver does it right!
We just stayed the night on March 2nd and once again the Westin Grand made the experience special. Our chek in took and entire 30 seconds as they were prepared for me by having keys,upgrade,making me feel welcome and all my details ready. We got to our upgraded room and there was cheese cake and drinks waiting for us and a big thank you for this being our 30th stay here.I did not even know that. We will continue to support this well located well staffed Hotel and I just want to say thank you for making us feel special. Well done Westin Grand!!
March 4, 2013
Rated 4 out of 5 by Boopster Great location
The location was great, close to down town and where all the actions are. BC Place, Library, the Center, Robson Street shopping and lots of eateries.
July 28, 2014
Rated 5 out of 5 by DaveL19 Excellent Stay at the Westin Grand in Vancouver!
My experience of The Westin Grand in Vancouver was awesome! The hotel itself is centrally located in downtown Vancouver and is within walking distance to a good selection of downtown shopping, dining and even nightlife. What enhanced my experience of this hotel was the staff. They're amazing! Not only is everyone at the hotel very helpful but you can tell they're genuinely interested in helping you and to me, that's gold.
The condition of the hotel is fairly new. The front desk, lobby, bar, and downstairs restrooms were all very well kept. The rooms were everything one would expect from a Westin property; felt safe, very clean, well kept, and COMFORTABLE.
Very well done Westin Grand, my friends, family and I will definitely come back to see you again.
October 31, 2012
Rated 5 out of 5 by baemay Perfect for Families
My family made an excellent choice staying Westin Grand for our Vancouver trip. Upon our arrival, I knew we were going to be taken care of. At check-in, our room was not quite ready, and with a fussy baby ready for a nap, the staff was quick to whip out a trunk of goodies to entertain the little guy and offered mom and dad a drink from the bar. We were fortunate to receive an upgraded suite were floored by the extra space and kitchenette area. Outstanding staff, kind service, clean and tidy accomoadations, great workout facilities. We definitely made ourselves at home here.
July 7, 2014
Rated 4 out of 5 by elvis1gm Great location!
Location cannot be beat - a short walk to BC Place, Rogers Arena, and Edgewater Casino. Quiet, well laid out rooms, personable Front Desk staff. Would absolutely stay again!
July 27, 2014
Rated 4 out of 5 by MDND GORGEOUS suite, location, some serious pool problems
Stayed in Harmony suite - worth the splurge! Had to repeatedly correct minor billing issues (breakfast INCLUDED but hotel staff says it's reserve error - fortunately had in writing but client shouldn't be the one to remind.) Pool monitoring DREADFUL! (non existent) Glass/beer bottles abound, continuous adult horseplay/too much booze in daytime. Pop Up Patio party (Thurs/Fri) is a disaster for guests/pool use - a real disservice to those paying top rates to stay Would recommend hotel with major reservation regarding this point.
July 14, 2014
Rated 5 out of 5 by Lundo1 Best Service in 40 years of travel
Wow! I have travelled extensively throughout the world. The Westin Grand is in my top 1 for the service, the staff and the whole experience. Open umbrellas for the 30 foot walk to Tim Hortons, Immediate response for directions, courtesy phone call to insure all my needs were met. I cannot say enough for the fine service. Rooms are well appointed and comfortable. The only downfall was the extremely slow internet connection.....but if you are there with a new companion for the first time...who needs it! Highly recommend1
October 24, 2012
Rated 4 out of 5 by ValM Awesome Location w/ Great Views
This Westin is in the heart of downtown Vancouver and is the hotel to stay at especially if this is your first time visiting this city. Shopping, restaurants, cafes and local tourist attractions are all within a few blocks from the Westin Grand Vancouver. Our room was spacious, modern and provided beautiful views of the city.
The only downside is that they do not have a club lounge, which I would have expected for a Westin in the city. However, I would still highly recommend this hotel to anyone. It's fantastic!
September 5, 2013
Rated 2 out of 5 by lorad unexpected
The location was great minutes from BC Place, however for the price we paid for this hotel, we were not satisfied. Our room wasn't ready even though we checked in an hour late. We recevied a complementary drink until we waited for our room but as soon as we showed the waiter our 'free' drink tickets he took 25 minutes to give us our drinks and seemed very unimpressed to give them to us. My daquari tasted like old socks and I couldn't drink it. The elevators were painfully slow we waited 30 minutes for an elevator so we were choosy on what we wanted to leave the building for. the bathroom window had writing on it and the blowdryer had a greesy film on it. Our bathroom door wouldn't shut close from the inside. We won't be staying there again - for the price we expected more.
May 30, 2012
Rated 3 out of 5 by Doc7511 Wasted Wedding Weekend
Flew to Vancouver for a wedding weekend on a compressed schedule. Welcome package was left at the hotel by wedding organizers to be given to us on arrival with all schedules, dinners etc. We never received the package with information and missed the mixers and get together with out of town family and friends. $3000 wedding weekend with 60 minutes spent appropriately. Very disappointing.
July 21, 2014
Rated 5 out of 5 by cruising1 OUTSTANDING HOTEL
I have to give credit to the FANTASTIC staff at Vancouver Grand Hotel because from the minute we entered the driveway, bell staff was waiting for our bags, desk staff was extremely courteous & professional, & Lisa our Concierge clearly went out of her way to help us any way she could. "Cheers to Her"!! Unfortunately we were only traveling thru on our way out for cruise, but look forward to coming back to Vancouver for a longer stay & certainly Vancouver Westin Grand will be our 1st choice. Thanks again.
July 14, 2014
Rated 5 out of 5 by HappyFamilyEqualsHappyDad One of the most enjoyable hotel stays I have experienced.
My family and I were staying one night prior to a very early departure out of YVR. From the moment we arrived to the moment we departed, every staff member and the experience were outstanding. The experience was personalized in a few ways that really made an impact (e.g., hand-written note and a few 'treats' for my family/kids). My 6 and 8 year old thought it was the best place they have ever stayed. Given we were all a little gloomy from ending our ski trip, our stay was perfect!
January 23, 2013
Rated 2 out of 5 by Quijote1 A "Grand" Disappointment
Reserved my room over 8 months ago. Got a small "deluxe suite" just feet away from an elevator, next to a very noisy outdoor pool, an inoperable bedroom phone, and a suite with very thin walls. Was told this was the only room available for using points; the law (???) requires all outdoor pools to stay open until 10 pm; and did not offer to change or fix telephone. Also had to call maintenance to open room safe to retrieve valuables. Sorry, I wasted my points on this hotel.
August 14, 2013
Rated 4 out of 5 by Thomas88 Location and views
Great location in the center of Vancouver, close to the Airtrain station; and the shopping street.
Everything is a bit old-fashioned and could get a few updates, but room was spacious; and bathroom was clean. Great views from higher floors. There's a small but nice gym as well as the outdoor pool.
The SPG Paltinum Upgrade was same roomtype but on ahigher floor.
Staff was very nice and helpful with tips what to do.
A good place when staying in Vancouver!
October 17, 2013
Rated 5 out of 5 by Daniele21 Westin Vancouver exceeded my expectations.
The staff and facilities at the Westin Vancouver were wonderful. Every staff member we dealt with went out of their way to be helpful and succeeded. The front desk staff were especially great.
The rooms, especially on the SPG floor were unique, spacious and comfortable. We would all stay here again on our next trip to Vancouver. Location was center and made it easy to walk to many areas.
July 17, 2014
Rated 5 out of 5 by DebfromIllinois Attentive staff
The concierge, valet, and front desk staff all exceeded my expectations. We were arrived early and our rooms were ready,. As a party of 6, we received great advice on the best transportation option to the airport and some sites to see while we were in Vancouver.
July 20, 2014
Rated 5 out of 5 by iluvmiwf SPG Members... park it here!!
As an avid SPG Platinum VIP, I've come to expect a certain level of service, luxury and comfort whenever I stay at Starwood properties. This hotel exemplifies that standard and has consistently exceeded my expectations on the various trips I've made to the downtown Vancouver area. We were in the area for my wife's birthday and chose to stay here in the penthouse suite (great room, amazing views). I had several services and request pre-arranged for my wife's enjoyment and entertain and they were all met with a focus on excellence. I can't say enough about the Concierge, Kim, that assisted us and all the great recommendations she provided, which made the whole stay a very special one. Needless to say, my wife left VERY HAPPY and rejuvenated making me a VERY HAPPY MAN!!! Thank so much for everything, WGV... and we'll see you again soon!
January 19, 2013
Rated 4 out of 5 by DMGTexan Good Location!
The hotel is located in downtown Vancouver, within walking distance of Chinatown and the Gastown areas. The rooms are adequate, although the two room suites don't have any ventilation ducting in the bedroom, so it does get stuffy if you have the doors closed (which is what one does if the kids are in the "living room"). Staff was very helpful and polite. Hotel is next to a grocery store, which was convenient even for our short stay.
July 1, 2013
Rated 1 out of 5 by NotImpressed01 Not impressed
The good: Location, resteraunt staff in the evening, kitchenette, windows that open and spacious room.
The bad: turtle speed elevators, unfriendly and not so helpful concierge lady and outside street noise guaranteed to wake you up at 5am if you are a light sleeper. No recognition or benefit of being a SPG member. Infact compared to other hotel brands, Westin & SPG is the least impressive considering their excessive room rates.
August 10, 2013
Rated 5 out of 5 by JLCradd Excellent stay, as always
Another fantastic stay at the Westin Grand Vancouver. Everything was first rate from the welcome at our arrival, our room, a couple of hours at the Westin Grand's Rooftop 'Pop-Up Patio' and our smooth check-out process.
As always all the staff we met was friendly and welcoming throughout our stay, we are never disappointed
Looking froward to our return stay, thanks once again Westin Grand, you are a Vancouver favourite!
July 28, 2013
Rated 4 out of 5 by tok37 Excellant Concierge
The room need more power point to charge laptops or phone. Current only available power point is near the toilet. Service from reception is not so welcoming as compared to other SPG hotel, but I gotta point out that it has the best concierge that I ever met. I have some problems with my lost baggage and Liza, the concierge went all the way to make sure that the problem is taken care of. Liza has a also excellent recommendation for nearby restaurant to make up the short fall of the selection in hotel.
Hotel only have free wifi in common area but staff was rude when I ask for more wifipassword as each password is only valid for 1 hr which I have to kept going back to the reception.
Luckily for the hotel they have excellent staff like Liza which otherwise would affect my rating by another point on the service level beside the hotel room facility.
July 12, 2014
Rated 5 out of 5 by romanticAtHeart Beautiful Spacious Rooms - Amazing Service
The Westin GRAND is in a fabulous location in the Yaletown area of Vancouver with spectacular views of the breathtaking skyline. The rooms are well designed and proportioned, including a lovely outdoor balcony seating area. The hotel bar and restaurant are cozy and elegant, while maintaining an intimate and private atmosphere. Fabulous and attentive staff that exude a genuine care and charm.
September 25, 2012
Rated 4 out of 5 by liver Great location in downtown Vancouver
An excellent location in the heart of downtown/ Hotel and staff were excellent.
July 20, 2014
Rated 2 out of 5 by Mpeterson Not Grand
Very disappointed in the hotel and staff. The rooms were like converted condos with very small bedrooms. Felt like a Four Points. No robes amd 3 towes. No recognition of Platinum status on checking in to choose amenity. Not even 1 complimentary bottle of water in the room. Concierge was texting each time we walked by and never even lifted her head to say hello. Would not recommend.
July 24, 2013
Rated 5 out of 5 by Roddyrod Service
Was extremely impressed with all staff
July 20, 2014
Rated 5 out of 5 by incline1 So friendly
I was in town to run the Vancouver 1/2 Marathon. From check-in to check-out the staff was incredibly friendly. Our check in experience was over the top when the front desk had a room ready for us with a magnificent view of Mt Baker, BC Place and the city. When I returned from the run, the guys on the ground floor offered me water and a towel -- how thoughtful.
Love this place!
May 7, 2013
Rated 3 out of 5 by Bladedude Not impressed
Vertical hotel, with 8-9 rooms per floor with about 40 floors. Room smelled musty. I mentioned to reception and their solution was to put an ionizer in the room. I was moved, and that room was equally musty. I again provided feedback to reception and they did nothing. I found the concierge very nice and helpful: woman with black hair. I wouldn't stay at the Grand again.
June 11, 2012
Rated 3 out of 5 by GC99 Not all that I expected
Great location, especially for Grey Cup. The bed was indeed heavenly and the seating was both generous and comfortable. Even allowing for sell out the elevators were extremely slow - waits of over 15 minutes. I had expected a somewhat larger, and empty, fridge based on website. I had asked for foam pillows and had to re-ask. Booked with some nights on points and some as cash and so ended up with four different reservation codes that were never cross-referenced. Cleaning staff kept thinking I was checking out when I wasn't.. So did front desk. Charges for dining and room were charged to my credit card without my ever seeing the bill. If you're paying extra for a balcony - it is very small. Staff were very helpful when a problem was pointed out. Not sure I really received the treatment I would have expected as a platinum member - certainly not to the same standard as I've received at other Westin and Sheraton properties.
November 30, 2011