Rated 1 out of 5 by MadPlatium This hotel is just thinking of MONEY!!!
I am SPG platium member, and I asked for little bit early check-in and late check-out, however, they did not honor any with various mon-sense execuses... also, the service is terrible and they told you it is busy busy... no service, get out quick, so more guest, more money.... unbelievable, you need to exame the manager...
December 24, 2012
Rated 1 out of 5 by wish11111 worst stay there yet
stayed at this hotel many times, and this trip was by far the most disappointing. The room was not ready on our arrival, and we had to prompt staff to check again on its status after check in time of 4pm. The staff were not friendly and courteous. The buffet breakfast was below par compared to other visits.
February 17, 2013
Rated 3 out of 5 by mary10262 The hotel is ok
Very bad experience with the Reservations staff. ANd then upon arrival the manager Sheldon was dismissive and bailed on us at the end of the day. It was rectified the next day but not to our satifaction.
We could never recommend this hotel again.
Staff in restaurants and bars great as was the conceirge.
August 11, 2014
Rated 5 out of 5 by sylron999 whistler - fairyland
we loved the location, rooms and amenities of a kitchen and internet. We did not use food or beverage, pool, spa or fitness center as 1 day is not enough. We attended a wedding on top of the mountain and the gondola ride was located outside the hotel.
August 15, 2012
Rated 2 out of 5 by BigGyBoy This hotel is run down
The property needs a major upgrade. Everything, other than the beds, is run down and not close to Westin standards.
August 14, 2014
Rated 5 out of 5 by prgirl Great resort, perfect location!
We had a wonderful vacation in Whistler last week. Our stay at the Westin Whistler was great. The hotel was great and it had everything we needed. Great rooms with a kitchen, enough storage for 4 people in a dbl room, great pool and hot tub, wonderful bar area, great shopsand restaurants in the hotel. The location can't be beat especially if you are travelling with children and plan to sign them up in ski school. What made our family vacation even better was the staff. The staff was very professional and pleasant at all times. They were eager to help and very polite. I especially can't say enough good things about Stephen B. at the Concierge department. He went above and beyond helping me plan and book our trip. From ski lessons for the entire family, to lift tickets, ski rentals, ground transportation, suggesting restaurant reservations in anticipation of the holiday travelers, etc. He did not miss a detail which made our vacation very enjoyable and stress free. Our sincere thanks to Stephen B. and to the hotel for a wonderful family vacation. We hope we can come back soon!
April 2, 2013
Rated 2 out of 5 by Fedupwithmediocre Old and tired and out of control
A one bedroom suite with water damaged ceiling in kitchen area, mould showing on ceiling through drywall, who knows how much behind drywall.....stove top controls bent, door to bedroom coming off hinges.
Common areas: late night noise disruptions in hallways (3am), swimming pools and hot tub turned into massive snowball fight with at least a dozen children ( 8 to 12 yrs old) being allowed to run roughshod over everyone there, all while under the watch of their parents. No staff there to put stop to it.
Simply unacceptable for a property of this supposed calibre.
Will not recommend to anyone and will certainly not return. Just plain poorly run.
January 13, 2014
Rated 4 out of 5 by SPGBRAD Everything i expected
Great location, great staff, pretty much great everything. Rooms is a little iight, NY feel to it on size, but everything else was great
January 2, 2012
Rated 3 out of 5 by LUP03 Not what I expected.
We decided to stay at this hotel, as our main reason for the trip was to do the Whistler Food Tour, and the meeting place is at the lounge of this hotel. I requested an earlier check-in (3 pm) while making the reservation, because 4pm would be cutting it close to when we had to leave for the tour. We arrived, parked and registered early. They took down my cell phone number, and said they would call me when our room was ready. It was 3:20 and no call. We went back to the front desk to inquire - this was when we found out our room was indeed ready. When I told them someone was supposed call us, she just shrugged her shoulders. The carpets down the hallway to our room was filled with crumbs and debris that looked like it wasn't vacuumed in a while. It was in the same shape the next day. The room was adequate. Dishes were clean but still in the dishwasher. I left my cleaning chores at home. I certainly didn't expect to have to put the dishes away from the previous guests! Upon retiring to bed, we noticed our pillows were stinky.. like a dog smell stinky. Thankfully we were able to sleep with our window open. For the price we paid for a higher end hotel in the shoulder season, we feel we did not get a very good value for our money. Too bad, we tried!
October 15, 2013
Rated 5 out of 5 by JerryE14 Excellent stay at the Westin Resort in Whistler
We celebrated my son's birthday at the Westing Resort & Spa in Whistler, and the facilities and service were excellent!
August 10, 2014
Rated 5 out of 5 by Calibration Lovely hotel
Very enjoyable, small accommodations but comfortable
August 11, 2014
Rated 5 out of 5 by Lise35184 Great stay
We had a very positive experience at our most recent stay at the Westin in Whistler. The hotel staff was extremely accomodating and everyone we encountered was very pleasant. The rooms were very comfortable and we woudl definitelyu recommend this hotel to anyone. Thank you for the great hospitality.
August 5, 2014
Rated 3 out of 5 by Anniversary35 Great location
We were given a gift certificate from our children however had incredible difficulty booking a room with it. Finally after three days of frustration trying on the phone, we were able to contact someone to help us. Ended up with a nice studio room which needs some updating, but loved the comfy beds. Great location to the lifts and the Village stroll.
August 2, 2014
Rated 5 out of 5 by SBFamily Another fantastic stay
This hotel never disappoints. The pool is fantastic, the hotel staff are amazing all located in a fantastic location in Whistler.
August 7, 2014
Rated 4 out of 5 by Gary3013 Away from the crowds
I enjoyed my BC Day getaway at this Westin because it was just far enough away to be able to relax away from the crowded Village stroll area. A very good meal without having to stand in line for
sometimes up to an hour in other places.
August 5, 2014
Rated 1 out of 5 by shirleyskier Not as good as it used to be
I expect a hotel of the Westin stature to excel at the details, as it always has done during my past stays. I found my recent stay (Aug 3-6) several irritating things that diminished my enjoyment.
1. We had a snack in the main restaurant (nachos) and they were terrible. Plain cold, not appetizing at all. I enjoy better nachos at the local pubs. The chicken add on was cubed tasteless, grilled chicken. It really needed some flavor. I also always ask a restaurant if they make their own guacamole or if it is packaged. I didn't ask this time, as I assumed at the cost of the nachos and stature of the restaurant, it would be homemade, but it was not and it was terrible.
2. The change room in the gym/pool was a complete mess. There was one clean towel and the remaining dirty towels were strewn about on the change room floor. Looked like no one had cleaned the change room in hours.
3. My room was not cleaned very well and not stocked with fresh shampoo/soap each day. We piled old dirty towels in the tub and they were not replaced or removed each day. At the end of out 3 nights we had an enormous pile of wet towels in the corner of our bathroom.
4. We were not restocked with disposable coffee cups each day. I like to make my morning tea in these cups as they are much larger than the small coffee cups. They were not restocked each day.
5. the sushi restaurant was closed every time we went to eat there (lunch and on Monday night).
6. I booked the room through Secret Suites of Whistler. Secret suites advertised that rooms with 2 queen beds were available, but the reservations clerk informed me that Secret Suite bookings were not eligible for 2 queen beds at the same rate as a queen and a sofa bed. I would say this is deceptive advertising.
7. There were no extra pillows in the room. On the King bed there was 2 decent pillow and 2 very floppy ones.
I hope to stay at the Westin again, but am hesitant to do so after my last stay. I can get a similar stay in a 3 star hotel at a much reduced rate.
November 5, 2013
Rated 4 out of 5 by PS989 Kids Experience
Hotel needs to improve their kids menu. Especially at the poolside they used to offer chicken fingers, hot dogs etc and now it's more of a gourmet menu and if you have kids you would know they rarely eat that kind of food.
August 5, 2014
Rated 3 out of 5 by CheekyMonkeys Great hotel, not so great staff
The hotel is quite comfortable with a nice heated pool which is a plus for those with kids. Rooms are cozy and include a kitchen area. Reception/front desk staff just do not seem to be happy working there. Not friendly or welcoming. I've been to this hotel 3 times since the Fall and the last trip was the most disappointing. The only reason I come back is because I have Spg membership but even then it doesn't get very far when asking for adjoining rooms and then being told its available but for $40.00 more?! I thought upgrades are free when available w/ Gold status?! The clerk made no effort to be accommodating and was quite rude. At least we had rooms next to each other, we just kept our doors open and the kids ran through the hall from room to room, no biggie..
July 15, 2014
Rated 5 out of 5 by Sekana232 Guest feedback
Very nice experience staying at your hotel
August 7, 2014
Rated 5 out of 5 by degro Westin Whistler
Great hotel in a great location for everything you need to do at Whistler or Blackcomb
August 6, 2014
Rated 4 out of 5 by Papalorne What? There was dairy in my turkey wrap.
I enjoyed my stay BUT, when I had breakfast in the restaurant on the 29th I ordered the turkey wrap and confirmed with my server that there was no dairy in the wrap. As I was part way through consuming my turkey wrap I discovered it contained cheese which was melted throughout, My server was no where to be found so I didn't get to confront him. Needless to say, I had issues the remainder of the day due to the dairy I had consumed. I was most uncomfortable during the conference I attended. If you have any idea what it is like to consume dairy when one is lactose intolerant, you'd understand. It was a waste of $30.00 because I could not eat my entire breakfast.
December 2, 2013
Rated 2 out of 5 by Limegirl disappointed
I don't usually write reviews, but felt compelled to do so after I had talked to the front desk, and they basically told me it was my only option. There were some good things about our stay....but unfortunately, many, many little things that added up and will make me think twice about coming back to the Westin Whistler. First off...the positive. The front desk was very professional and friendly, and provided a good ear to listen to my concerns. The fitness and pool faciity are fantastic, and this in itself might be the only reason to come back for us.
So, as for our concerns.....
We arrived at 3:30, and our room was not ready. No big deal, the front desk told us that the Westin "guarantees rooms to be ready by 4pm". Ok...off to get the kids fitted with ski equipment. We arrive back at 3:55, room still not ready. We wait in the lobby...and wait...and wait. 4:20, and our room is ready. What was the guarantee?? No idea, except a polite "we're sorry". We choose to not let this start us on the wrong foot. We get to our room. One of the keys does not work. Hmm....try the other. Works after numerous tries. Get into the room....smaller than we thought, no balcony/patio (I know, not guaranteed but since "most rooms have balconies" still disappointed). Notice no spot to eat with the kids. The "ample desk space" is non existent. There is no desk or table of any kind! So we eat our dinner around the ottoman on the floor. While eating (on the floor), my 4 year old son finds a lighter under our bed. Hmmm...
We have brought our dog with us, and the front desk confirmed everything (bowls and bed) was set up for her as we checked in. It is not....We call the front desk to let them know our needs . We also notice that the phone is caked with something disgusting and sticky! We let the front desk know this as well, and they send housekeeping to clean the phone and bring the bed and bowls for the dog. For a 4.5 star hotel, this is again disappointing. We enjoy the village for a while, and come back to our room to find a note under the door. For a moment I thought my concerns have been addressed, and they have provided something special for us. NOOOO....they forgot to have me sign the dog waiver and if I could please come to the front desk (again). Also, there was a fax....but NOT mine. Similar last name, but delivered to the wrong person. Ok....talk to the front desk about all of my concerns. She is polite, gives my dog a treat, and tells me to write a review, but nothing else....so here I am! But I'm not done yet. The next day we make coffee...no sugar! The previous day, we noticed the wine missing from the refreshment centre , and informed the front desk so we would not be charged. Unfortunately, housekeeping did not notice this, OR restock our supplies. So, In the morning I have to hunt down housekeeping and get some sugar for our coffee. My husband in the mean time has a shower and finds a HUGE blob of long black hairs stuck to the tile wall (we are all blond) in the bathroom....GROSS! I go downstairs to have my shower in the fitness facility as now I am disgusted and start looking for other dirt and grime...and FIND it! Ok, so housekeeping will take care of it today....NOT! when we come back to our room, the hairs are still there, the kids sofa bed is not made and clearly, nothing has been restocked except a new package of coffee. Was all of this the result of having found a great last minute deal online?? Perhaps, but I would hope not. We have stayed at numerous 4.5 star hotels in Whistler (we come up about 4 times a year) and have never had concerns with any of them. We always book last minute through some sort of deal. We are always treated well, and have never felt that we were not as important as any other guest. This is the first, and probably last time we will stay at the Westin. Such a shame really, as that pool was quite fantastic!
March 29, 2013
Rated 5 out of 5 by Johnny999 Great hotel
The hotel staff went out of there way to make our stay the best it could be.
August 5, 2014
Rated 2 out of 5 by AnnaB Headache
You would think that 4,5 star hotel can put together correct billing but even simple matter for one-day stay came as a big headache. First, watch your billing in Aubergine Grill, they putting extra on your bill and expect that $4 dollars here or there nobody would paying any attention; second, Westin's system (or people) is fully ignoring the fact that you paid your bill in advance - they still charge you and you have to call 2-3 times and every next employee add the confusion on your bill.
All nice impressions from facility are ruin because of amount of time and effort on telephone and explanations what are wrong this time!
December 2, 2012
Rated 4 out of 5 by Mike46 Quiet place
We stayed at this hotel already a few times and appreciate the location ( close to everything) but still very quiet.
Upon check- in we got an upgrade from a junior suite to a one bedroom suite, which was very nice, however their is no executive lounge or something like this at the property.
The room (959) was nice, but needed some updating and it only had a small window, so you needed light all day.
Housekeeping needs to be improved, as we could easily find areas of dust in the bath and living room.
Coming to the bathroom, it is badly light, else very functional but not more.
We dined once in their restaurant, which was a good experience with friendly service.
September 25, 2012
Rated 5 out of 5 by bsamp Ironman Trip - Great Hotel
Can't complain about our stay, the hotel was great and the room was comfortable. Only complaint would be two king beds. They even upgraded our room with no questions asked. I would stay at this hotel again. The parking charges and internet charges are a little unnecessary but seems to be what you will find in the area.
July 30, 2014
Rated 5 out of 5 by LisaD Absolutely perfect experience in Whistler! Thank you Westin!
We have been to this property several times and it never ceases to impress. The location is literally perfect, the service is excellent and our 1 bedroom is the perfect size for our family of four. The concierge are very helpful and knowledgable. Jeff the manager at Aubergine Grill is awesome. We did everything while here...kids in the 5 Day Adventure Camp and they absolutely loved it...after the first day of course. Now they are sad they can't go tomorrow. Everything is easy here and designed to make your stay comfortable. The ski Valet is a great touch and the Westin Drivers were a lifesaver when we missed our ride back from the sleighride. Awesome family vacation!
February 16, 2013
Rated 3 out of 5 by Ironman2014 Nice but needs some improvement.
Great resort, but rooms need to be refurbished with simple yet modern tech amenities which have come to be expected such as easily assessable bed side outlets or USB hubs. Also house keeping missed our room one day...
July 29, 2014
Rated 3 out of 5 by Worms This hotel stay experience was disappointing
Stayed 3 nights and found a few things that didn't meet my expectations. For this time of stay and the cost I guess I expected an awesome stay. The following things went wrong:
The hotel lobby Wifi didn't work during our entire trip.
Found cleaning bottle left in our room
Requested the green program but the person who checked me in didn't add that request to the system
Fruit water was not available in the lobby when I checked in
Bed was not as comfortable as I expected
No SPG rooms, no water, no newspaper
The room tap water tasted horrible.
Outside jacuzzi were missing bubbles even with the pumps turned on
December 31, 2013
Rated 4 out of 5 by JFC111 Good location for skiing - petty charges
The hotel has a great location next to the ski lifts and village. We went on the President's Day week (school break). Overall we liked the hotel. We were annoyed however at the policy of not allowing skis in the rooms, and "offering" instead a valet-service solution that costs $9/day per pair of skis. This is ridiculous; the hotel should either allow skis in the rooms or provide a free alternate solution. Additionally, they wanted to charge $14/day for internet access in the room; again, this should be a free service. In sum, we liked the hotel, but they should do away with their petty charges for ski storage and internet access...these can add north of $50/day to your bill.
February 24, 2014