Rated 5 out of 5 by Desmond7 This hotel exceeded my expectation
Check in without much expectation as the surrounding do not look well maintain. Upon check-in the staff are very responsive and helpful. The room is very comfortable and well kept. Will book again if going for another holiday again.
November 2, 2015
Rated 4 out of 5 by DJacobs Great city location but chaos with the front office
OVERALL IMPRESSION:
Very well located in the heart of Bangkok with a nice Club Lounge but chaos with the front office.
LOCATION: 5/5
Simply great, next to BTS station Asok, easy to get around from here. The Shopping mall “Terminal 21” is just next door, 7-11 everywhere.
ROOMS: 3/5
Average, a bit old school, they should renovate at least the bathrooms soon.
STAFF / SERVICE: 3/5
Varying! Staff in the restaurant and the housekeeping is good but the front office however is confused.
Had a very big issue:
The Westin is in cooperation with the Sheraton Hua Hin.
They do offer a package with free transportation from the Westin to the Sheraton Hua Hin.
As the package was not available for my requested time I asked the FO staff if I get the complimentary shuttle if I book another rate by myself, the staff agreed, and I did so. Later on no one wanted to know about it, and they wanted to sell me the shuttle for 2.800 THB ++ (=100 USD) for 2 persons 2 ways. I am truly disappointed, tried to handle it with my Ambassador, but then one day before departure I got an email that the shuttle if full... “sorry”. So I had to figure out how to go there a few hours before departure!
That was truly one of the saddest moment so for with Starwood. Later on they send messages post cards with a bottle of wine to my room in the Sheraton Hua Hin, and went on with the same line, no one had every promised me a free shuttle. Common guys I am Platinum Ambassador, do you really think I play hour long games to save 100 USD?!
Poor, very poor. The worst thing is they still not able to apologize, and keep me to be the one who makes it up.
I reported it to my Ambassador and she opened an internal Starwood service case.
It is done now, but this experience makes me never return to the Westin.
There are plenty of much nicer, better value Starwood options in Bangkok.
RESTAURANTS: 4/5 & (VEGETARIAN / VEGAN OPTIONS: 3/5)
Very good fresh restaurant. They do offer seafood dinner buffets.
Breakfast and all day long snacks in the lounge are great.
SPA / FITNESS: 3/5
Average, nothing special, but functional.
SPG RECOGNITION: 3/5
Didn't got an upgrade to a suite. Just a corner room. High occupancy, however if you want to it is possible...
They do have a special Cocktail Hour just for Ambassadors! First time ever experienced it!
PLATINUM AMBASSADOR SPECIAL REQUEST RECOGNITION: 3/5
Average: fruit plate and water was set up.
EXCEEDED EXPECTATIONS:
Ambassador Happy Hour!
DID NOT MEET EXPECTATIONS:
Front office staff, upgrade
VALUE FOR MONEY: 3/5
Quite expensive, but very well located.
ONE THING TO KNOW:
Explore the city by BTS Skytrain, as the traffic is very bad Mon-Sat.
October 24, 2015
Rated 4 out of 5 by Alicia123456 Like the hotel
The room was nice and clean but the stlye was a little bit old fashion. I don't like the bathtub
October 5, 2015
Rated 4 out of 5 by JYK70 Hot spot in Bangkok
Very convenient & easy to access to BTS and terminal 21.
September 28, 2015
Rated 5 out of 5 by abdulqader albastaki
Great hotel great service very friendly staff for sure will come back
September 15, 2015
Rated 2 out of 5 by seaneka7 Gone down hill
As a spg platinum and gold life time member I was really disappointed with the standards at the hotel, there was no welcome for platinum guest, there was no upgrade at all, the room was not made up on one day, I had to carry my bag from 7th floor lobby to taxi downstairs with no body even attempting to help.
In short a very disappointed experience. If you compare the hotel in the spg group across the road you would find unmatched standards of service. My suggestion is that you send your staff across the road to your sister hotel for some training.
September 11, 2015
Rated 4 out of 5 by Jocelyn22 Nice hotel, friendly and helpful staff
i have staying in Westin for 3 nights, overall is very good, staff is very helpful and friendly. One of the bellboy, name Udom (If i not mistake) offer his help when he saw we come out from the lift, he immediately approach to us with the big trolley, even offer us transportation during our check out, this is so impress. 2 ladies staff (not sure their name) from concierge is really helpful.
September 7, 2015
Rated 5 out of 5 by abdulqader Mr.Albastaki
very friendly staff room was big and clean, excellent location, reception staff were great up on check-in and check-out
September 3, 2015
Rated 5 out of 5 by drummerandrew Another great stay
Last time I was here I met Martin the gm. I came back and this tine i had a better room, This hotel always impresses me and makes me wonder any can't spg products be better in north america, This is a level 3, in north america, level 5s are poorer sheraton new york time square as an example, this is a superb property, service, food, lounge, music in the bar, thanks
August 26, 2015
Rated 3 out of 5 by KennethCSY An almost perfect experience
I was not aware that there will be turn down service in the evening. Housekeeping staff came into my room while i was in the bathroom shortly after she rang the door bell and knocked on the door. I was quite upset about how she just came in so quickly like that without waiting a while more for me to open the door. Although I did not turn on the DND sign, I certainly did not expect housekeeping staff to just come in like that. The staff just asked if I needed ice / turn down service, and left without apologizing.
breakfast was very average as well.
Everything else was pretty good. The bed was super comfy.
August 17, 2015
Rated 5 out of 5 by Flyingtailor Great Location
I really don't think there is a better location in Bangkok then this hotel I call it Bangkok energy. Right on the BTS line shopping street food restaurants Spas I can go on and on.
The service is always amazing here fast and friendly. They have great food right in the hotel and the Spa is quite amazing as well.
July 31, 2015
Rated 5 out of 5 by wetravel always good to know the Westin BKK is there
Have stayed several times and always found the Westin associates friendly, helpful accommodating and professional. When Suite was available it was given to us a s SPG Platinum members. I like the Executive Club Lounge and its offerings in afternoon and evening. Because we travel with kids also had opportunity to try Breakfast venue at main venue and had good experience there. Good layout and quality food options. Like pool and sauna and will be back, Thank you!
July 31, 2015
Rated 5 out of 5 by Paris89 Great Japanese Restaurant!!
I stayed just 1 night. So, I could have only 1 meal there at Kisso. Every dish is so good. Thanks Khun Peter for taking care us so well.
July 27, 2015
Rated 4 out of 5 by ckana69 great location
very nice and friendly staff, and very accommodating with our request. thank you and see you again.
July 23, 2015
Rated 5 out of 5 by Pocky a perfect property
very nice hotel facilities and great location
June 22, 2015
Rated 5 out of 5 by Rico313 Excellent Hotel in a Great Location!
This hotel is awesome. Clean and modern. Seemed more upscale than many of the Westins I have stayed. Must be one of the best hotels in the area. Staff made me feel very welcome.
Location is great if you are here for nightlife -- right on Sukhumvit. Terminal 21 (huge mall) is across the street. Area is very walkable and right by the MRT and BTS lines. Taxis and tuktuks are also very accessible. I participated in several tours and all were willing to provide transportation to/from this location.
I used Suite Night Awards and was placed in a newly remodeled one-bedroom suite. Very modern (including technology). Housekeeping provided great service.
Didn't use the pool or fitness facilities, but both looked appealing.
Excellent SPG Platinum recognition! Given complimentary breakfast at either their restaurant or lounge. Restaurant had more selections, but lounge had great views!
I only have good things to say about this hotel, and I couldn't recommend it more! Exceeded my expectations! Hope to return!
June 10, 2015
Rated 5 out of 5 by Club2430 Westin excellence at its best
The new management team for this wonderful hotel has shown why it deserves to maintain high occupancy levels.
From being welcomed by the team on the door, to the concierge team organising and recommending places to go (or in my case sourcing and obtaining office supplies) to the reception team, always willing to reprint a room key when I lose one, to the fabulous team on 24 who manage the lounge and make the Executive Lounge perfect for both work and relaxation and also meeting and mixing with other guests.
The restaurant, always providing healthy and delicious food and the big thanks go to the Gym for supplying the New Balance trainers which encourage me to go running every day I am in BKK.
The Bangkok Westin is a top class hotel with a very homely and personal feel.
June 9, 2015
Rated 5 out of 5 by BF209 Truly Exceptional Hotel
The location of this hotel makes it one of the best. Its accessible to the best luxury shopping and the train is right at your finger tips to get you whereever your heart desires. The staff is truly welcoming, smiles and charm abound. The quality of the rooms is awesome as well.
Given the hype about food in Bangkok I was a little underwhelmed by the Japanese restaurant in the hotel. The hotel's main restaurant is pretty good with a wide array of choices.
May 26, 2015
Rated 4 out of 5 by WestExP Simply Westin !
Perfect Stay ! Thank you!
May 19, 2015
Rated 5 out of 5 by Lee2015 Smooth as silk !
All the 5* hotels have nice restaurants,bars and great bed experience but the best part of The Westin Bangkok is it's friendly & very caring staffs! I wish i could name all of them! Asom from reception , Ann from Zest bar ,Nuch & Su from Taste Restaurant were very proactive and deliver outstanding service! Loved the lovely touch from Housekeeping team! Your handmade congratulation card will be our life long memory! Thank you Westin!!
May 17, 2015
Rated 4 out of 5 by jep24 Great staff and location
The staff at this hotel is always courteous and responsive to every request. The ladies in the executive lounge are top notch and the food and drinks provided there in the evening happy hour are very good. All in all, the recognition for SPG platinums is outstanding. The location next to the BTS and MRT stations makes getting around Bangkok a breeze. There are many restaurants, spas, and shopping close to the hotel. If you do not have luggage, taking the Airport Link train to connect to the BTS at Chao Pryia BTS station is a great way to get to the hotel.
May 14, 2015
Rated 4 out of 5 by PKBKK good atmosphere
the hotel had a good atosphere. staff's attention to quest need.
May 3, 2015
Rated 5 out of 5 by Annett Excellent
Excellent hotel and associate
April 26, 2015
Rated 4 out of 5 by NavySeal Great location hotel
Everything was great , but the shower was bad, it was broken , the water temperature is hard to adjust, the drain was broken , I stayed in room 1629
April 12, 2015
Rated 5 out of 5 by Fox77 Great service
Wonderful experience! The staff were so attentive!
The hotel even made arrangements to help celebrate the anniversary.
April 10, 2015
Rated 5 out of 5 by serendipity16 Great hotel
I had a very good stay in this hotel.
April 8, 2015
Rated 5 out of 5 by Vyom Brilliant !!
Excellent staff - a super smooth experience from Check in to check out. Love the add ons for SPG members.
Keep up the great work - you guys are perfect!!
April 5, 2015
Rated 5 out of 5 by Peter71 nice stay
really enjoyed my stay, the staff is always friendly and attentive. Stayed at a Room ion a high floor and had a great time.
March 20, 2015
Rated 5 out of 5 by Club2430 Same Same - just different
Imagine Jose Mourinho leaving Chelsea and being replaced by Sir Alex Ferguson. Well that’s what’s happened at the Westin Grande Sukhumvit, one top class manager being replaced by another.
Yes there will be changes and yes it may take time, but this hotel’s high standards remain in place despite the unusually high turnover of staff and introduction of some new members of the management team.
The highlight of this trip was the wonderful atmosphere in the executive lounge. A fabulous mix of guests with the incredibly professional and friendly staff, ensured that I could do very little work, instead meeting new guests and enjoying a party atmosphere.
A big thank to the couple from Singapore, who very kindly solved my dehydration problem, after running each day. I also met an interesting chap from Canada (previously UK) who worked for a medical company.
This hotel is very special and it would be unfair to highlight any one member of staff as they ALL contribute to the guest experience.
I will give special thanks though to the entire team on floor 24…. As this is where I spend most of my day…
Food remains as delicious as ever..
Welcome Khun Martin…. Look forward to seeing you all again in April..
March 3, 2015
Rated 5 out of 5 by Pandabro Good location, nice staff
Spend 3 nights at this westin for company meeting. Very good location near Terminal 21 and Asok BTS. Staff are very helpful. Breakfast has many choices and well served. My room faced main street and BTS but it is quiet enough for me to have a good rest.
It is business style hotel. The meeting room on top floor is very pleasing.
Will come back in next trip.
March 1, 2015