Rated 2 out of 5 by JSAL Worst time since I joined SPG
I have stayed in many locations with SPG groups' hotel location throughout the world. This is the only time that I am this dis-pleased. The reception staffs are poorly matter, and no one were able to transfer phone calles to my room during my stay. The food was also very poorly done.
In the past, other location made we a happy client, that we were swithcing most of our "goold passport" stays to "SPG" stays, now we need to re-consider.
December 28, 2012
Rated 5 out of 5 by Les350 A luxurious getaway
We recently stayed at this gorgeous hotel to celebrate a special birthday. All women, we booked two beautiful suites and it was glorious. The suites were so spacious, comfortable and clean with spectacular views. Full kitchen so we could each enjoy a glass of wine in a real wine glass! Everyone commented on how friendly the staff were, they truly went out of their way to meet our every need. And a short stroll to the village. Perfect.
September 30, 2013
Rated 5 out of 5 by LGreen Staff go above and beyond
This was my 3rd time back to this hotel over the last 2 years. We've had a great experience every time and the staff by far makes this stellar hotel chain, even better. One staff member in particular, made our girls weekend/birthday celebration extra special. Katelyn was an absolute pleasure to deal with at check in and was so attentive, accommodating and personable. She truly made our stay an unforgettable one. See you next year!
December 9, 2013
Rated 5 out of 5 by lodzgal Great weekend getaway with your pet
I was nicely surprised how accommodating the hotel is when it comes to pets. It started the moment I walked in. Someone at the door was willing to hold my dog (mind you she is cute) while I was checking in and it ended with helping me pack the car while they were entertaining my little dog. Everybody seem to smile and be happy that they were at work. It felt like a great teamwork. We had a great time and I am sure we will be back.
October 31, 2012
Rated 5 out of 5 by Craig4 Anniversary delight
My family came to the Trillium House to celebrate our 25th Wedding anniversary from October 10 - 12. We have stayed at this resort in the past and the rooms and service are always top notch. This time was again a pleasure. From the front desk associate when we checked in to all the staff in the hotel, our stay was perfect. They were nice enough to give us free parking during our stay which was appreciated. We will be back.
October 13, 2013
Rated 5 out of 5 by Katie777 Best Hotel
Wonderful time at the Westin. Staff was so
welcoming. Loved that it was pet friendly!!
And you really felt your pet was welcome.
Our room was lovely! Spotless and felt almost like home! Will definitely consider
coming back in the fall for our anniversary.
Thanks for your warm hospitality.
July 13, 2014
Rated 5 out of 5 by Poundcake1 Always Exceptional
Been coming to the Westin and Blue Mountain for years now. This hotel is exceptional for our needs. Room comfort is great for families...staff very engaged. Would not stay anywhere else
July 28, 2014
Rated 5 out of 5 by Molly83 Very Welcoming and friendly
Appreciated and loved the fact that I was able to bring my dog along on my visit. Great care and friendly service. However, I have one suggestion that would slightly improve the reception area: since dogs are allowed at the hotel, it would have been useful/convenient to hang 'dog bags for waste pick-up' either inside the reception or just outside. the main front/back doors of the hotel.
April 7, 2014
Rated 5 out of 5 by Welshone Great staff,,,well trained
My sister and I recently spent 2 nights in room 508,we loved it...great view overlooking the village.
We ate at O and B for all our meals,,yummy..Our server Michelle was outstanding,and our morning server Katie was so great..This hotel has exceptional customer service,no matter who we deal with.
We were also lucky enough to attend the special 4 course dinner and wine pairing too,whT a fab night,
May 30, 2012
Rated 2 out of 5 by Donnie11s Beingcooked in our room
With turning off the heat and having to sleep at the end of November with the door open the room only got down to 76 degrees from 81. Went to relax with my wife and two kids, no skating, no snow to ski, town abandoned except at night with rowdy patrons from the dance club and on our floor, boisterous until wee hours of the morning. Finally once the noise subsided we fell asleep at 5am with our kids waking at 730. We were supposed to stay an extra day but both exhausted we asked to check out early. They were very helpful and suggested we call maintenance and security to solve our issues, hard to do with two small kids sleeping already in the room. They credited our bill for the stay and valet. I would call ahead next time to check conditions, vacancy rate and what is going on before I go next time. Beautiful place if it is functioning for the season, thank god for Yathzee and the pool and hot tub.
December 9, 2012
Rated 5 out of 5 by LondonLadies Wow!
Overall, I felt that the staff were exceptional, the hotel was immaculate and the experience at Blue Mountain was unforgettable.
However the GSA that checked us in was rather cold and non responsive. Which was unfortunate because literally every other person at the hotel we came in contact with was genuinely incredibly hospitable.
I will definitely return next year!
Thanks a million!
December 16, 2013
Rated 2 out of 5 by Craig13 Disappointed
From the time of check-in there was was one issue after another. No robes for the pool - melted wax on the bathroom floor - both converters for both TV's didn't work. I had someone come to the room to fix the remotes and he couldn't and was going to send someone else to fix it - nobody came.Room service did not have one of tghe items on their menu. Not worth the price per night.
April 2, 2013
Rated 2 out of 5 by Yeesie722 Yeesie722
One bedroom plus den room was great. Very clean. Modern. Great view of skiers on the hill. Bed was very comfortable.
**If you are allergic to dogs or are not a fan of dogs in your hotel this resort is NOT for you. We saw dogs everywhere in the hotel. Unfortunately we have severe allergies to pet dander and had to keep away from the main lobby, hallways and always made sure not to get in an elevator with a dog.
Room service was very over priced.
We received coupons for breakfast/lunch at an all day breakfast restaurant in the resort. Food there was great.
Check-in staff was rude. We phoned ahead to make sure room was available. We had been on the road for almost 4 hours. When we arrived at check-in they told us it wasn't ready. She didn't offer us any information about the hotel, just ignored us and told us to come back at 5pm!
The room was nice but over priced.
I don't think we will bring our family back to this hotel.
March 4, 2013
Rated 5 out of 5 by Tutiski Fantastic! A perfect Hotel for a perfect location.
This is a perfect hotel for a sky vacation. Next to the slopes and Village you don't need to leave the location to enjoy a variety of activities, restaurants, etc. As a Starwood Platinum Member, we were automatically upgraded (without asking) to a 2 bedroom suite with a beautiful view to the slopes. We chose free breakfast as our amenity. Plenty of room, 2 bathrooms, big dining table (perfect for a fondue dinner with friends), full kitchen, etc. Housekeeping was amazing (even loaded dishwasher was unloaded). Nice Starbucks coffee was replenished every morning.
We tried breakfast one day at Olivers and Bonancini (at the hotel) and it was OK. The buffet was poor in my opinion with few choices. everything tasted very good though. I preferred the breakfast at Sunset Grill (at the Village) which was a typical coney island breakfast. It was very good.
I am looking forward to my next sky vacation at the Westin Trillium House at Blue Mountains.
February 25, 2014
Rated 5 out of 5 by Burnett20 Exceptional service
My family and I booked for 2 nights at the Westin Trillium , and were upgraded at no charge to a 1 BR unit as the Front desk staff heard it was our 10th wedding anniversary.
The staff delivered a hand written Happy Anniversary card with chocolates.
The overall level of service and assistance with lift tickets and amenities was exceptional.
February 4, 2013
Rated 5 out of 5 by SueBee48 Very Clean Facility and Friendly Staff
We have been travelling to the Westin Trillium House every year since 2009. We love it and this year we found the grounds and staff superb !
July 11, 2014
Rated 5 out of 5 by Tom41 The 2-bedroom suites are excellent
If you need 2 bedrooms, book the 2-bedroom suite. Full kitchen and the best-quipped kitchen in all our travels. Excellent for a family gathering and very pet-friendly. The outdoor pool has lots of space--very quiet at 7 AM if you really want to swim. One hot tub is quite large and was perfect for a 3-year-old to warm up in after the pool.
August 9, 2013
Rated 3 out of 5 by Worldtraveler Good hotel except for Breakfast
My room rate included breakfast with extra $40 charge but I had to go outside the hotel to have breakfast . The restaurant was packed with people, I had to wait for 30 minutes before getting seated. It was more expensive to pay breakfast to the hotel than to the restaurant directly. I.e. the hotel charges more for inconvenience?!
April 1, 2013
Rated 5 out of 5 by Elcie79 The hotel that meets our needs.
Our first stay and visit to Blue Mountain was great. My request for a nice view of the mountain from our room was granted. The room and bed are clean and very comfortable. Service is excellent. Just recommended to a co-worker and would gladly visit and stay. Thank you to all the hotel staff for our very pleasant and comfy stay.
September 15, 2013
Rated 5 out of 5 by Traveller1968 Excellent stay
We stayed at The Westin Trillium House two nights. The room was excellent, quiet and very clean. Staff was excellent and we got free WiFi by being a preferred guest. The ONLY small issue was the small fridge and the lack of oven (we had a microwave).
June 2, 2014
Rated 3 out of 5 by gran7 Beautiful spot
We had a great room with a view of the village.
October 23, 2014
Rated 3 out of 5 by Weldon Disappointed in what should have been a better experience
My wife and I stayed 2 nights while I had a conference. The room was average. I re-arranged the desk to allow better access. It seemed to be lacking an extra chair or the desk could have been larger. It just seemed out of place. The bathroom was large enough and had a tub/shower. Too many hotels are abandoning tubs. My wife now has to ask at registration.
Our view on the 4th floor was looking at the side of a ski hill, in the fall. Not much in other words. I am sure the lake/ski village view rooms were much better.
Our HVAC system was noisy and hard to control. We just turned it off at night. The opening door to the false balcony allows fresh air and the gas fireplace would have been a nice touch in winter.
We cannot find a way to be polite about this but this hotel had the roughest toilet paper and tissues that we have ever encountered! We actually bought some of our own at a store as we became sore from using the hotel supply. At $200+ a night, one expects better than industrial grade toilet paper.
I used the wireless internet which was average in speed. I guess I cannot complain as I was not charged the $10 a day fee. Apparently our room was close enough to the lobby (free wireless) that we could log at no charge. Other conference attendees were disappointed that a high end hotel like the Westin still charges for internet.
The staff were OK but I expect they were recent trainees. I took my laundry to the front desk at 6:00 pm using the hotel's; listed on the form instruction: "Overnight, in by 10:00 pm, back by 7:00 am". I was told that the laundry had already left and that there was no such service. I asked why it was listed then on the form? After a few minutes wait, I was advised that it could go out the next day at 9:00 am and be back by 6:00 pm. I replied I would by then be in Toronto!
I asked for a half hour later check out and was advised that a large group was checking in at noon and it would be difficult. I noted that I had checked in at 4:00 pm and that as a SPG a half hour extra was not a big deal. I did use the half hour anyway but at check out the noon crowd were early and the line to staff was not clearly defined, a shambles. I finally said in a loud voice that if they wanted to check in they better let some people check out. This worked however, no one seemed to be in charge.
The conference food was very good although we did not actually eat in the restaurant. The walks around the village were interesting. The valet and porter staff were great.
I suppose in winter or summer the resort is much nicer but considering the above (and we have been to other similar resorts in season), we only rate it average.
October 27, 2014
Rated 5 out of 5 by JGS72 Great evening
Spent only one night at the hotel and will definitely come back for more. We had a loft suite with a great view of the pond and the village. We put the boys in the double bed in the loft and my wife and I stayed in the King.
Would love to come next time with a group and stay in the larger suite and hit the village at night for a few drinks.
The pool at the hotel was great and will not spend the money on Plunge waterworks next time. My boys are 7 and 10 and the only thing they found interesting was the diving platform and the rope swing.
Would highly recommend this hotel for anyone looking for an enjoyable relaxing stay.
August 19, 2014
Rated 5 out of 5 by chillis Always a good time.
As always, staying at Westin Hotel was great. The staff and facilities do their best to ensure that your every need is met. As usual the whole great experience starts off with the valet then flows from there like an enchanted stream. We will return again and again.
September 30, 2013
Rated 5 out of 5 by Hygienie Lots to love
My husband, son and I really enjoyed our time at the Westin Trillium House. The room was super and fit our needs well. We really liked being able to park our car and enjoy a few days in the village. Lots of food options, shopping and excitement for our 10 year old.
August 13, 2013
Rated 5 out of 5 by Skifamily3 Great stay!
Had a great stay at this hotel! The staff were excellent and really went out of their way to accommodate our needs. The pool and hot tubs were great! The location is right on the hill in the village so we could walk anywhere quickly.
April 3, 2014
Rated 4 out of 5 by Harvey27 The Hotel passed my expectations
My husband and I really enjoyed our 2 night stay. From the activities offered, to the cleanliness of everywhere, friendly staff..the only thing I would add the next time would be a balcony. Thank you.
August 13, 2013
Rated 5 out of 5 by Aya67 Perfect Hotel to relax!
We had a comfortable and relaxing stay in this hotel, the view outside is amazing!
I would definitely recommend this hotel to my friends in Japan!
March 31, 2014
Rated 2 out of 5 by jim13 no recognition for gold members
No upgrade available even though hotel didn't seem full. No proper alternative offered either.
Hotel didn't offer skipackage even though they do exist and save a lot
February 17, 2013
Rated 5 out of 5 by Charles41 Executive Vice President
Excellent facility, this is the second time I have stayed at your hotel in the last 5 years. The village is a great place to stroll through
October 22, 2013