Rated 5 out of 5 by JoeV66 Wedding
The Riverfront Resort & Spa is completely breathtaking....Only been there before in the winter snow....this summer stay was beautiful. Will be back in the summer again....
August 18, 2014
Rated 3 out of 5 by Lane Parking and communication
Parking for the hotel is $50 night for self-park and $25 night for valet. I do not like someone else driving my car and $50 a night is totally crazy. $25 is a lot on top of $20 per day resort fee. Especially off season. Why can't the garage use the key card for the room for access?
I was there early (11:30am) and I checked just on the off chance a room might be ready. I was told a room was nearly ready ... cleaning crew was working on it ... and they would call my cell when room was ready for check in. I never got a call on my cell and when I went back at 4PM to check in I was told they were still cleaning the room. Who knows what happened and it wasn't that big of a deal but it is frustrating to get inaccurate information.
They had a promo card in the room for future stays that indicated you HAD to book before you left and had an extension number. We were thinking of going in September so I called the extension to get the information and got a recording that the office hours were M-F from 8 to 5. To call back during regular business hours. Communication disconnect there if you are staying on a weekend.
July 16, 2012
Rated 5 out of 5 by 22red Heaven
Incredible place to stay. The bartendar was not friendly - very rude. Aside from that, we had a wonderful time. The accommodations are amazing. We plan to come back.
June 13, 2013
Rated 5 out of 5 by Gammy Cousin's Reunion
We had a wonderful weekend playing golf, exploring the area and staying at the Westin. Our suite could not have been better. Thank you for having hjigh standards.
August 20, 2013
Rated 4 out of 5 by lee10 An outstanding hotel set in a majestic part of Colorado
I feel that I should write a two- part review as the experience that my wife and I had was very binary. Our first room was adequate but certainly not the quality that we have come to enjoy and expect after our extensive experiences with Starwood properties--literally around the world. The view was out the back side of the hotel and the platinum vouchers for an "Eat Well" breakfast were certainly a misnomer and fell well short of our previous experences including at Sheraton properties. However, our feeling about the entire stay turned around after we were questioned about our experience at the hotel while we were attending an owners update with Charles and Jason. Our disappointments were forwarded to the hotel manager that day and we were contacted by Lucas
( front desk manager) the next morning who was able to transfer us to another room--far superior to the initial room and with a great view as well. He also addressed the breakfast voucher issue and corrected that . So once again we were able to enjoy another Starwood experiece with some very nice gestures toward our platinum status, in stark contrast to the rocky start.
June 24, 2013
Rated 4 out of 5 by Garybsingapore Beautiful location beware reduced services in early season..
This was our second year early season stay at Westin Riverfront. This is a lovely location with very nice large well equipped rooms. Hawever you need to be clear that some services are lacking in early season. One eample is the Diner Shuttle from the Westin to Beaver Creek; it does not start until 16 Dec so if you want to get to BC Village for dinner you will have to take a sometimes very cold 10 minute walk to and from the Elk parking lot to get to the bus to BC Village. The hotel staff are very quick to point out that it is not their fault because Avon/BC control the bus schedule. Well, in my experience, a service oriented GM would make special arrangements to cover this shortfall creatively. While staff were generally very helpfull and friendly; the front desk needs some serious fixing. Virtually every thing they said they would take care of had to be redone or fixed by the Service Express staff (who by the way are outstanding). If you are a platinum member plan to be dissappointed as there is very little recognition of your status and what you get will most likely have to be fought for.... No Club Lounge, no welcome drinks and less..
December 12, 2012
Rated 5 out of 5 by sam7393 Thanksgiving weekend
The stay was wonderful. I love the new restaurant CIMA.
December 2, 2011
Rated 3 out of 5 by Jniss Nice Hotel-Platinum disappointment
I really feel that SPG does a great job offering perks to platinum members that entice me to give back by spending more money than expected during my stay(s) and strive to keep platinum status. The Beaver Creek Riverfront Hotel does not seem to grasp this concept very well. During my several stays here, I have always felt like the management did not go as far as other hotels to accommodate me and make us feel like other hotels when arriving. During this past stay, the hotel appeared nearly 1/2 booked (if that). I was informed that there were three 2-bedrooms and two 3-bedrooms available. I requested to try one of these rooms out, but the manager informed me that unfortunately they were a for-profit business and he could not upgrade me to these rooms without a fee. He did give me a 1 -bedroom suite that was nice, but I looked out my balconies at other empty 1-bedroom suites with beautiful balcony/terraces and wondered why I was not given a chance to experience any of these other rooms when a hotel was so empty. Any upgrade to a nicer room would typically result in my payment of these rooms in a busier time. I have traveled with SPG around the world, for my engagement, my honeymoon and many special moments and am the biggest supporter of the SPG program. Fortunately, experiences like this stay are rare and SPG usually goes beyond my expectations with treatment.
April 9, 2013
Rated 5 out of 5 by NJSand Beautiful views for a relaxing get-away
This hotel was so beautiful and the views were breathtaking. I needed a weekend to check-out and this was the perfect spot. The spa area was warm and welcoming and not overpriced. The Friday night happy hour on the patio was a nice surprise and very yummy. I am excited to come back for another weekend.
August 11, 2014
Rated 5 out of 5 by bbally Excellent property great people
We were on a second visit and had a great time. The property is running an extended weekend check out special during the summer months. While we did not take advantage of that because we were on a schedule it is a very good program because of the facilities offered on the property.
August 11, 2014
Rated 5 out of 5 by pachfam Great Family Fun
Loved our stay at the Westin Beaver Creek.
Checkin: Was quick and easy, but no real Platinum upgrade or perks.
Concierge: Heidi was great. Very knowledgeable and she spent a fair amount of time with us to ensure we had all the great info we needed.
Valet: Tony was SUPER! Very helpful and knew us by name from Day 1. Our kids especially loved him with his dynamic personality. Lots of great advise for each of our outings.
Kids Club: Fantastic!!!!
Grounds: Spectacular. Restful even though the property was at capacity.
Restaurant: Ate there once. Husband loved it, I didn't.
Tons of activities available for the whole family to enjoy.
July 4, 2013
Rated 2 out of 5 by suzi67 Nice resort overall, but lots of problems
The hotel is lovely. Newer, and clean and beautifully decorated. Also, the apple pies from Cima were the best we have ever eaten! That's where the good ends. Check in went smoothly but not that impressive. When we arrived in our room, we noted that the mini fridge didn't work, and we had no room service menu. We were also waiting for a dog bed. So that was 3 different people coming to the room. We subsequently noticed that our internet ("free" with the $20 resort fee that doesn't include parking) was quite slow and the service was spotty. the air conditioning didn't really work well andthere was a chip in the paint in a prominent place on the wall. We didn't even to bother calling on those issues after our experience with the refrigerator repair. THe refrigerator repair guy came and told us that the fridge was turned up "too high" (we didn't touch it) and tried to explain to us the why and how - and that we should put anything we want cold in a certain spot in the fridge to get/stay cold. Ugh. Our stay was only a single night, or I would have asked to change rooms, but with two people and two small dogs, it just didn't seem like it was worth the trouble. Yesterday, when we were ready to leave, we call for bell service and waited over 20 minutes (5 minutes is what we were told) before we loaded up and carried everything down to the lobby, where our car was supposed to be pulled around. It wasn't. I then tried to find bell staff to assist, and couldn't find anyone. There was nobody at the valet stand either. I finally had to go to the front desk for help. That was way too much work for a resort of this expected caliber. Very, very disappointed.
July 19, 2012
Rated 3 out of 5 by Mer1024 Westin in Avon, Beaver Creek - nice facilities but some issues
We go to Beaver Creek almost 12 times a year as we live in Denver. This is our first time staying at the Westin in Avon. We stayed there because we wanted to have access to their pool which is beautiful and by far, one of the biggest pools in the area. The rooms and facilities were very nice. However, the hotel was "oversold" as we heard from the front desk many times in our 48 hours there. The front desk was not very responsive or nice for that matter, and it seemed that the hotel was understaffed, not able to handle this busy weekend. A few examples:
Upon check-in it took 45 minutes for our luggage to arrive in our room. We could've rolled the cart up ourselves if we knew it was going to take this long. It took a few calls to get the luggage. It seemed they were understaffed here.
The front desk gave our elderly parents wrong directions to walk to the shuttle to Beaver Creek Village. They were in no condition to walk the blocks it took to get there and they were sent in the wrong direction. We had two cars in the valet parking and they could have driven instead had they been told the amount of walking they needed to do. This walking wouldn't be a problem for most people, but one of our parents is almost handicapped.
We did not have cleaning/maid service one day either. Their response to this was that most rooms won't have it until every room is ready for new check-ins. I was told this could often be at 5/6pm. This seems late to have your hotel guests have maid service.
Again, this is probably due to the hotel being understaffed.
I would stay here in the summer if you want to lounge by a gorgeous pool with beautiful views. However, there are many other choices in the area (both hotels and condos) and we've had better experiences at similar resorts.
August 17, 2014
Rated 5 out of 5 by drpsych Beautiful hotel with great facilities
We loved the exercise room along with a quality spa. The equipment is well maintained and overall quality if terrific. The pool area is extremely nice with three great jacuzzis.
The concierge staff is first rate--overall-a fabulous hotel--we been there four times and plan on returning again next summer!
August 8, 2014
Rated 5 out of 5 by Leslie38 This hotel has a little of everything.
The Westin in Avon has several features that would entice the most seasoned of travelers. The open lobby with its huge fireplace and inviting seating, and the walk out area off the lobby that looks out on the outstanding pool/hot tub area and the Eagle River. They have a spa that offers more than just the typical spa fare. Wow, what a workout room, and individual classes too.
I have stayed in 3 different room types, and they have all been comfortable, stylish, roomy and offer a variety of amenities.
Wether visiting to go skiing, or hiking, or just lounge around the pool, you will not be disappointed.
June 12, 2014
Rated 3 out of 5 by MFSM Excellent property, needs some staff training.
Property is beautiful and the facilities are exactly what everyone, from a single traveler to a family, could need. Some service issues to highlight though: arrived on Christmas day by lunch time. Was not expecting to get into room right away but desk agent assumed that was my expectation and informed me she was only allowed to check in so many people per day early and I was not one of them. I had plans to spend the day in the spa and didnt need the room early, but I also did not need to feel like I was not welcome there. Later that evening, we went to the lobby bar for drinks and a bite and to catch the Bears game. The bartenderd was swamped! He needed help but seemed like he was not getting assistance from his colleagues. I asked to turn on the Bears game and was rudely told he had been there all day, was in the weeds, and simply has not had time to turn it on. I asked for the remote and handled the request myself; which I am totally happy to do had he just done that instead of telling me his frustrations. (I walked to the hostess and asked her to get him some help, he really did need it!) We left the lobby bar at halftime to visit a restaurant in town to eat due to the slow service and really not feeling comfortable. The next morning we went to the ski valet to retrieve our skis and snowboard. Our name was not noted on their inventory list so we searched the racks and found my personally owned snowboard. Sure enough, it was labelled correctly, but again not on their inventory list. The guy outside stopped helping us and started assisting the next guest, basically leaving us to fend for ourselves to find rental skis. We went back inside to the same gentlemen that assisted us in checking the skis in the previous night and he looked perplexed as to why the name was not on the list. Back outside again, three of us looking and we found the rental skis, which were labelled correctly.
I understand service defficiencies, especially during a peak period such as Christmas. We are pretty low key travelers but I dont understand the communication from the team members as if we were making their day worse. All we simply wanted was to drop our bags, turn a TV on, and gather our personal items that we had to check. Its the simple things that are over complicated with some of the team members here.
I will say that some of the Front Desk people were brilliant. I couldnt find lotion in the room so went to the desk. A woman quickly provided some lotion and even ran more over to the bar when I assume she saw that the lotion she gave us was empty. Thats service! The door guys, bellman, and concierge were great too! They all seemed to be enjoying their days and more importantly enjoy working there.
February 8, 2012
Rated 5 out of 5 by ToniCTravelAmeniti1 A striving heavenly Resort
Just returned from this Westin. Our second stay. We enjoyed the overall experience.
We were happy with the upgrade to a one bedroom suite. Spacious and elegant. The location is great, the views are beautiful, the fitness center is outstanding.
Service is generally good. Some people exceed expectations, other are lacking.
The pool area: the 3 infinity spas are awesome. The pool is ok, but it is not kids friendly.
The food options at the property are quite limited. Cima has good food. The breakfast offerrings are lacking. Needs improvement in this regard.
However, the area offers many eating venues.
This hotel is a great Westin that is striving to be heavenly.
August 26, 2012
Rated 3 out of 5 by ellevin out of season? new staff?
restaurant closed for TRIMBLE. very indifferent service in lobby. i had to get the menus, alert the staff i was there and then alert them to pick up food.
wife very pleased with salon. pool and spa excellent.
August 8, 2014
Rated 5 out of 5 by LoneTree Even better in the summer
Wonderful resort hotel. Maya is probably the best value of any main dining room at any Westin. Sadly, The Market is gone. Starbucks is not an equivalent. The resort needs a small marketplace. Being an SPG member is pretty worthless. I haven't been offered an upgrade at any Westin or Sheraton in 8 years. So, don't get suckered into SPG, but do go to the Westin Riverfront. It is a sensational, well-run property.
July 29, 2014
Rated 3 out of 5 by srj2000 Variable response for Platinum member
Suite was wonderful. Check in staff absolutely did not understand SPG levels for amenities. Had to review with front desk the next day who were much better and told us we were to have 2 continental breakfasts each day at Lift for $15pp and pay difference if we upgraded. First day there was no problem with this but service was horrible and slow and disorginized. Food was good but exhausting one hour wait. Getting rid of Market was not well received by other guests. Next day after bill came, we were told it was just $20 total toward breakfast bill by waiter and not what we were accorded before. Manager was "not available" for review. How could there be difference in 2 days for same amenity? There should be consistency. Not very positive as Platinum.
July 7, 2014
Rated 3 out of 5 by JLGC Room was not worth the wait
The Westin was a favorite of ours, however, the hotel did not meet our expectations this visit. First, our suite upgrade request was not honored. Then we waited two hours for access to our room after check-in. Front desk staff said our premium room (studio suite) would be worth waiting for. It wasn't. The extra large balcony was unusable since it and all the furniture was covered in ankle deep snow and ice. The balcony would have been lovely to enjoy in the morning sun. Our room location also allowed the live music played in the lobby to be heard in our room well into the night. Enormous bathroom space was a waste, room could have been larger for our family of four.
January 2, 2013
Rated 2 out of 5 by Phone10 Lost and found needs to be revised
Unfortunately, no one ever plans on leaving something behind when staying at a resort but it happens from time to time. And this time it happened to me and it was a nightmare trying to talk to the right person, I must have told a dozen people over and over again, the room number, the date, and item I left behind. And in the end, I never got it back. When I first realized I had left an item behind...my first thought was, " this is a quality place and it should not be an issue to get it returned". Not the case, their procedure is," well if it gets logged in the book, than maybe you'll get it back but more often it will never get logged into the book so oh well....sucks to be you!!
September 5, 2012
Rated 5 out of 5 by SPG0207 Wonderful beds and great staff!!
Everyone from the moment I got out of my car was friendly and accommodating. They made me feel as if I had been here many times before....although it was my first time. I would definitely recommend this hotel. And, so would Luke, my pooch!!
July 25, 2014
Rated 4 out of 5 by Caliber308 Beautiful view and hotel
Great hotel and location. Staff support was excellent. Had issues with the TV that was ongoing for 3 nights but was never totally corrected which was a drawback. The bed wasn't the most comfortable however everything else a excellent 5+.
July 25, 2014
Rated 5 out of 5 by monkey22 Classy great hotel
We always enjoy staying at the Riverfront Westin. The pool, spa and gym are incredible, as are the front desk staff, valets, restaurant staff, bell hops, and concierges. It's our favorite place to stay in the mountains- close to Vail Ford Theatre, Vilar Center, outstanding restaurants and hiking/biking.
July 22, 2014
Rated 1 out of 5 by MOEY60 Not the way I planned to spend my 60th birthdat
As a Starwood Gold Prefer member and a very frequent traveler I am quite savvy on making hotel reservations. This was our 4th stay in the past 12 months at the Westin. I had booked an upgraded Jr Suite with a Valley View. Having worked in Vail Valley everyone knows a Valley View is East/West, Mtn is South and the Hwy is North. When we checked in I asked about my gold uprade and Seth told me we were on the 9th fl which at the time sounded great. However when we arrived at our room I could not believe my eyes , We were in room 920 which faces north overlooking not only the very busy and noisy courtyard but also construction across the street and RR tracks. Now if one hung their head over the railing or sat in the far corner you did have a valley view but seriously the hotel should be ashamed for catergorizing room 920 as an enhanced upgrade VV. My wish for the weekend was to sit on the balcony sip my coffee or wine while the sun rose or set depending on what VV direction we secured. Instead, on Thursday night the continuous sounds of sirens woke us up, on Friday night drunks from the bar across the road woke us up and on Saturday two or three people yelling in the Courtyard woke us up. On Thursday, I was extremely upset. Seth and Thomas said there was nothing they could do as did Lucas. We were given the option of moving on Saturday night but it would have distrupted our plans for the day so we did not see the point. Lucas was gracious enough to credit the resort fee from our bill but I must say the damage was done. My husband and I do not fight but by Thursday evening we were not even speaking because of the situation. I had use 44,500 points for our 3 night stay which equates to $15,000 in spending at SPG hotels. In my mind that is quite a bit of money and I do not believe the room I reserved was the room I received. I travel constantly and was really looking forward to a relaxing weekend and instead I was forced to accept a subpar retreat in a very noisey room. I also feel that since I was using SPG awards my treatment was not the same had I been paying cash at the resort. At one point on Thursday afternoon while I was in the lobby and my husband was in the room because we were not talking, I overheard a front desk clerk offer a guest a one bedroom upgrade for the rate of $399.The room would not be ready until after 4pm but if that was acceptable to her then they would move her to that room. All during this time I was told nothing was available. I did not ask for a MTN view, or a one bedroom but I did expect what I reserved, A junior suite, Balcony, VV room telling me I got an upgrade by putting me on the 9th floor was really quite bogus and actually shoud be considered quite beneath the front desk to a gold prefer member who obviously travels quite a bit. It was a very disappointing stay.
August 4, 2014
Rated 4 out of 5 by AnnFM Outstanding location
The view from our balcony was stupendous.
The colors of autumn on the mountain were delightful. Our room was VERY comfortable and well designed. The staff was pleasant and attentive.
My disappointment came when I made the mistake of leaving a few items in a drawer when I checked out. My scarf, shawl, shell and bag of pantyhose could not be found (despite the fact that no one had stayed in the room prior to my call asking if the items had been found! ) I was truly surprised to have this happen in such an upscale establishment. It was my error but I was certainly hoping to recover my items.
October 10, 2012
Rated 4 out of 5 by Craigster Great ski location
Lovely rooms, loved the spa and pool.
July 26, 2014
Rated 5 out of 5 by UNIPanther89 Excellent Hotel Through and Through
The Mexican Restaurant was an incredible culinary experience and the staff at both the Hotel and Restaurant were exceptional. The facility is as gorgeous as the surrounding ski slopes. Although it was a mid point in our family vacation, the kids wanted to stay an extra night and I almost took them up on it. We'll have to come back during ski season.
July 14, 2014
Rated 5 out of 5 by PlatinumGuest82 Best Westin in the Portfolio
I have stayed here 4 times now and every time I say to the staff that it is the best Westin in the portfolio. This time, we checked in late - almost 3am after flying in from Denver. After skiing the next day, I had voicemail from the front desk saying an owner was coming in our room the next day and we would have to move. I spoke to Lindsay at the front desk and she spoke with the manager, Bottom line - we got significantly upgraded to compensate for the move. These guys get it and everything is done right. Also, check out CIMA for Apres ski. Awesome Blood orange margaritas, and apps.
January 29, 2013