Rated 5 out of 5 by BetsyV Great Hotel in Great Location
What a wonderful Westin property! We were upgraded to a suite and from the minute we stepped into the lobby, we felt welcomed and treasured. Hotel is great, rooms comfortable and quiet, fantastic fitness room, and wonderful location. Loved the evening wine tastings and the patio and pool are beautiful. It is located within walking distance of downtown and even closer to the Oxbow Market with great shops and restaurants. The only issue we had was with the guest self serve laundry and it was not the fault of the hotel but of a disrespectful staff member. Would go and stay at this hotel again in a heartbeat.
April 7, 2014
Rated 4 out of 5 by ToledoMark Wine City USA
Walking distance to almost everything in Napa City. easy drive from SFO airport. easy drive to Napa wineries.
April 14, 2014
Rated 4 out of 5 by Mnp2 Nice job
You upheld the good Westin tradition. Thanks, Mike and Pat O'Connor
April 8, 2014
Rated 5 out of 5 by Riotch Great location
Great location central to napa. 20 minutes to yountville. Good brunch and breakfast food within walking distance. La toque is a good restaurant in the hotel. The staff as always was impeccable. I highly rate this hotel and will return within the year
March 31, 2014
Rated 5 out of 5 by Greg25 Our new favorite CA retreat
My family and I have been visiting CA resorts since the 1980s. There are many amazing resorts available, some are Starwoods properties. However, the Napa Versa is our absolute favorite...The service is great, the atmosphere is great, the French bistro is extraordinary...Everything is really great...
Starwoods...thank you so so much for creating such a wonderful place.
BTW, I shared my birthday at the Napa Versa this year...and, it was most memorable.
March 23, 2014
Rated 5 out of 5 by Lisa1120 Wonderful
Great service - from the welcoming valet, front desk staff and every interaction daily. In fact everything was simply lovely - the room was spacious and well appointed, property was beautiful, etc.
March 25, 2014
Rated 4 out of 5 by Dan95126 A few things keep this from being a perfect hotel experience
We've stayed at this resort several times and overall always enjoy it. Great location and always fun to see some of the dogs guests bring. Staff is friendly. The 2 things that keep this from a perfect hotel experience. There are never enough valets to get your car. No matter when we have gone out for the day we need to plan on 10-20 minutes for the valets to get through the line of cars leaving and arriving. It would be great to be able to call down 10 minutes ahead and know your car would be ready, but I'm not sure they have room in their traffic circle to accomodate that.
Second issue is the breakfast at the restaurant. The chef seems to think spicy peppers is what sets them apart and they serve the cereals with teaspoons (and I had had to ask to get that). And even worse, they automatically add the tip to the bill for any size party. That is just wrong in principle AND it forces me to pay high California sales takes on the tip amount (another 1-2% to the total bill which doesn't go to the staff). I normally tip 20% or more for good service and I really support wait staff even when the management has not put enough staff on to really service well. But it should always be my choice, not the managers. (if guests are too cheap to tip for breakfast, add another dollar to the price of each entree and pay your wait staff a bit more to make up the difference)
Third issue is related to the nickel and diming. I hate showing up to a grand resort and having the first experience be the front desk telling me there is a resort fee (apparently my room rate doesn't cover the costs of the pool and bocce ball court). Raise your rates to what it costs to provide your basic amenities. Feel free to charge me $15 a day for parking. But resort fees make the property feel like its run by used car salesmen-Oh, you wanted air in those tires, that's 25 cents).
That said, overall this is an exceptional place to stay in the Napa area. We love it, and just wish they'd focus a little more on making it a delightful luxury experience vs nickel and diming like a discount airline.
January 2, 2012
Rated 2 out of 5 by kgy1 Bloody Massage Mishap
I have always enjoyed my stay at Starwood hotels. One of my most memorable customer service experiences and only other time I wrote a letter to a hotel was when I stayed at Starwood's Wild Horse Resort in Phoenix. The letter to the management at Wild Horse was regarding an exceptionally positive experience. This experience was not quite so pleasant.
The property itself was nice and generally the staff were friendly. I have no other real complaints other than what follows.
Our first evening we went down to the lobby for the wine tasting. We signed up for the free massage in the lobby offered by the hotel. We ordered some wine at the bar then had our massage when it was our turn. I got up and the masseuse said she "got some of her nail on me." My wife looked at my back and it was not some nails but a substantial amount of blood all over my shirt. She must have torn her nail and bled on my back.
I walked over to the concierge and explained to the concierge what had happened. He was apologetic and he went and told the supervisor, Miguel, what had happened. Miguel told the concierge to have me bring down my shirt and he would have it dry cleaned. To my disappointment Miguel did not take the time to come out of his office and address me in person. This was not a small issue. I just had a representative of the hotel bleed all over my back.
I took the shirt down and it was returned to me the next day. I thought it was odd that again I had no call or follow-up from Miguel or anyone. Maybe an hour later I get a call. It was Miguel. I think to myself. Excellent! Some follow-up. But he doesn't apologize for the incident. He doesn't even mention it. He asks me if I got someone else's item with my dry cleaning. Previously I thought perhaps he was too busy to handle customer service issues but now I know they are only the insignificant issues such as who got what dry cleaning.
I told him there were still spots on the shirt and that I would be down shortly. He came out this time because I asked for him. He offered to comp me 2 days of the resort fee and "maybe $20 off our stay." Not much but a nice gesture.
I emailed the General Manager and never got a response.
Not the customer service I am used to with Starwood Hotels.
March 21, 2014