Rated 5 out of 5 by Stephenaz La Paloma is a long time favorite spot
I have been staying at the La Paloma resort for over 20 years. When my children were small, they loved spending hours at the pool. Always plenty of activities to keep them occupied and happy. Now, my girlfriend and I stay there for romantic getaways and for the wonderful hiking close by. It is so relaxing! It is also a favorite destination of our Standard Poodle.
August 12, 2013
Rated 3 out of 5 by Woodpecker7 A Few Problems
The television only received a signal about half the time; thus, it was impossible to watch. My meal in Azul on Wednesday night was the toughest $30.00 steak I have ever eaten. Flavor was ok, but it was a real workout getting it down.
Room and bed were comfortable, although room was kept way too cold; setting was terrific.
June 13, 2014
Rated 5 out of 5 by Bluesun A Desert Oasis
Wonderful vacation setting for all ages. Lovely pools and restaurants. Swim-up pool bar was a favorite for many guests. Would have preferred easier access to some rooms where steep, uneven staircases had no railings. A few times guest carts were a little late-arriving to help your travel throughout the large hotel area. Overall, an excellent place to stay!
July 2, 2013
Rated 5 out of 5 by Katwin Summer Get away
Had a wonderful stay, grand kids loved the pool and the showers. A little disappointed that after leaving the hotel at 11:00 am we came back at 3:00 pm and they were just starting to clean our room and we had to sit in the lobby for half an hour while they finished. Not so easy with a tired and hungry 7 month old. That was really the only problem though.
July 19, 2013
Rated 5 out of 5 by DiamondDon6 Fantastic Staff and Resort
WONDERFUL place to stay! We spend 4 nights in this great resort. It had wonderful new beds and bedding to cuddle in. The bathroom was large, well appointed and kept like new! The food was delicious. The Staff was wonderful. I lost a necklace and it was found, by the staff, and returned to me! WOW! We look forward to staying here again!
June 5, 2013
Rated 5 out of 5 by Baz55 Unparalleled Customer Service & Professionalism
From the moment I checked in to the call I made to the hotel checking on a lost item 2 days post-check out (which was found and returned to me), every point of contact with hotel staff was courteous, professional, and friendly. I am a life-long fan of The Westin chain of hotels and my recent experience at La Paloma underscores this.
August 2, 2013
Rated 5 out of 5 by ImAlright Stay at Westin La Paloma
We loved our stay. Just what the doctor ordered my husband to do. Get some R&R! Staff VERY friendly and helpful. We traveled from Phoenix for a baby shower, they paid for our BBQ, and when the servers heard some of us did not eat fish, they went out of their way and got pork for our tacos. That is unheard of at other resorts, so it was acknowledged and very much appreciated. We will be back soon.
June 9, 2014
Rated 5 out of 5 by Meembomb Great Save
We arrived at our hotel 30 minutes after check-in. Our room was not ready. We came back an hour later and the room was still not ready. One of the desk assistants solved the problem by giving us an enormous upgrade to a larger room. It was amazing and was exactly what was needed to make the experience at Westin great.
August 5, 2013
Rated 5 out of 5 by Floren Fantastic!
My family and I came into town to visit my brother, his wife and daughter. This was a surprise for a birthday.
He had told me about your place and how wonderful it is.
He was so right.
The hotel, room, common areas were beautiful.
The service received by all staff was excellent!
We will definitely stay here again.
June 11, 2013
Rated 5 out of 5 by Steve42 exellent in all ways.
Our stay was far superior to other hotels we have enjoyed in our travels. The only glitch was that on one day, our room did not get cleaned until late in the afternoon. And then only after we called the desk.
Our visit to Tucson was enhanced by the helpful staff. The resort services exceeded our expectations!
June 12, 2013
Rated 1 out of 5 by Kimberly48 Crazy
We have stayed here in the past several times and never have experienced such a mad house!It was like party central with all the college kids bringing in cases and cases of beer and strolling coolers in their room.I won't be back for awhile,if i go back again.Bummed,you use to have more class
July 6, 2013
Rated 5 out of 5 by coco Excellent hotel.
This hotel has just been renovated and everything is top notch. Room was very spacious as well as bathroom. I did find the mattress too firm. The pool area was lovely with lots of umbrellas and attentive service. Great place to stay
June 8, 2013
Rated 5 out of 5 by kentgear great
my first staycation here in Tucson at La Paloma. Guest services and check was easy. Room was large with good view. Loved the swim up pool bar and water slide. Bartender made great cocktails. Check out was easy. Perfect stay!
July 15, 2013
Rated 5 out of 5 by Rosie6950 Wonderful resort close to home
We live in Tucson and went to the resort for a weekend stay at home vacation. It was truly wonderful and very refreshing. The grounds are beautiful and they had a lot of activities and plenty of space to relax.
June 24, 2013
Rated 5 out of 5 by supershawn This hotel never cleans the carpets in the rooms
Everything was perfect but we noticed the bottoms of our feet were becoming black from dirt. It came from the carpet and then after we looked at it more closely, we noticed it was indeed very dirty.
August 26, 2013
Rated 5 out of 5 by Fawn Clean, comfortable, convenient
Perfect stay! From the convention facilities and food to the clean, modern rooms, the get-away was just fabulous. Thank you to all staff involved in making our experience wonderful!
August 7, 2013
Rated 5 out of 5 by STARRS This resort is FIVE STAR
The resports is excelent. The staff is friendly and will make sure all your needs are met. The rooms are second to none and the upgrades in the rooms are firrst reate!
July 6, 2013
Rated 5 out of 5 by atoz Westin La Paloma
nicely renovated, less food options on site since Janos closed, but many restaurant options close by, and hotel shuttle will drop off and pick up within 3 mile radius
July 2, 2013
Rated 5 out of 5 by Anniversary7 Beautiful Romantic Hotel, Great pools , Gorgeous Spacious Grounds
We stayed here to celebrate our Anniversary and they sent a bottle of wine and chocolate strawberries to our room with a personal Anniversary card.
August 6, 2013
Rated 5 out of 5 by Melanie002 Excellent Hotel
This was my first time staying here and I really loved it! Great views, room was very spacious and comfortable and beautiful amenities.
July 18, 2013
Rated 5 out of 5 by Janet1 Had a great time
We took our grandson here for a day of fun in the sun! Great time, great food and great room. We will definitely be back!!!
August 3, 2013
Rated 5 out of 5 by GoGirls GoGirls
Wonderful, friendly, helpful staff, beautiful view of mountains, excellent food, clean, facilities well taken care of.
July 16, 2013
Rated 5 out of 5 by Kojin Beautiful Property
This property was very nice and well presented. A thoroughly enjoyable experience.
June 24, 2013
Rated 5 out of 5 by Christine1970 Wonderful stay!
Loved this resort! I travel often and I am picky! I did not have one complaint! They offer you "free" bottled water in your room, great Startbucks coffee as well. Poppy restaurant was wonderful for breakfast!
Just had a great time!
June 9, 2014
Rated 5 out of 5 by Kiim Shannon's Slumber Party
I love the La Paloma! It was a wonderful stary!
August 19, 2013
Rated 5 out of 5 by Rebsim7 The bed really is heavenly
Excellent resort! Very relaxing stay.
August 17, 2013
Rated 5 out of 5 by nal1 nal1
Always a great place to stay at.
June 24, 2013
Rated 3 out of 5 by Hiredgun Breakfast Late
Breakfast was late for 2nd week in a row. We have stayed at hotel for last 12 weeks due to my wife's chemotherapy at UMC Cancer Center. We had to leave the hotel by 7:00 a.m. for her appt. so we ordered breakfast for 6:30. This week I told the staff that we needed it on time b/c the prior week they were 15 min. late which left us 6 minutes to eat. Unfortunately, they did not deliver breakfast this week until after 6:45. We complained and were told that someone called in sick. For a hotel of this size, 1 person calling in sick is not an acceptable excuse for failing to deliver breakfast at the scheduled time. This was very disappointing.
December 24, 2013
Rated 2 out of 5 by EW520 No customer service
Very disappointed in this resorts customer service. we called guest services several time and only got someone on the line one time, most of the time no one answered! Furthermore out by the pool where there appeared to be an abundance of staff patrolling we still had to bring the fact that people were blocking a major walk way with their chairs making it hard for someone like us with a stroller or a person in a wheelchair to get by.
May 31, 2014
Rated 3 out of 5 by summer2013 Customer Service Needs Work
It was very unfortunate that the customer service at this hotel has gone down hill. I experienced two days of pool side service or lack of. Each day i had to find someone to refill the toliet paper in the restroom and each employee I ask directed me to someone else instead of taken care of it. I was redirected 4 times. Employees seems grumpy and the employees at the towel area were more involved in greating another employee than helping the guests. I had to be moved from my suite due to the stains in the carpet, cuts in the carpet, curtains ripped from their clips, construction view out the balcony- definately not what I was promised.
August 13, 2013