Rated 5 out of 5 by cleveland1962 ms
the survey requirements are too many. if you ask guests for their opinion do not make the submission of this survey so complex.
or request a nickname that takes them time submit again, again, again bc of previously chosen. why do I need a nickname for a survey?
July 26, 2014
Rated 5 out of 5 by PattiCi housekeeping service outstanding
the housekeeping staff is excellent. Gladys cleaned my room (blue tower 14th floor) and was one of the sweetest, kindest and serviceable persons in the hotel. But all the HK staff is excellent and helpful.
August 19, 2014
Rated 5 out of 5 by Peeez perfect !
From the time I pulled up to the Hotel , the baggage guy, the front desk , the maid that directed us to our room, sweet, nice people, the room was spectacular with amazing city views, the bed so comfortable, quiet , clean , I would recommend this Hotel to everyone !
July 21, 2014
Rated 5 out of 5 by Carson83 Everything you need and more!
More than a hotel--a city in and of itself. It has literally all you need to sustain life all in the same building! Leave it the Starwood and Interstate Hotels and Resorts to put forward world class service! Thanks Bonaventure team!
August 1, 2014
Rated 5 out of 5 by Kiki88 Amazing Customer Service
I always have a great experience. Most of my trips are business but even when I take a weekend getaway, staff goes above and beyond to accommodate my needs and offer me best price available.
August 18, 2014
Rated 5 out of 5 by pepe6949 It Has 1300 Rooms And We Felt In Our Room All By Ourselves
We had so much fun here. Everything was fantastic. The staff was of service, real service. We were so taken care of we felt that we were the only ones in the hotel. With 1300 rooms we thought that maybe no one else was here, except us. Thank you for an absolutely beautiful time in every shape and form.
February 20, 2013
Rated 5 out of 5 by JoKat Bed
The people were very nice and helpful.. The bed was a little hard for heavenly bed. The view was very nice from my room. The bathroom was very functional.
August 24, 2014
Rated 5 out of 5 by KHU25 Great stay!
I had a wonderful stay. I was in Los Angeles on business. It was so convenient to be able to walk every where I needed to. The staff was very helpful in letting me know some of the quickest ways to reach the Convention Center.
July 24, 2014
Rated 4 out of 5 by AKAS Inconsistent Housekeeping
The housekeeping for this particular week was very inconsistent. The first day, she cleaned everything spotless and kept the room in excellent order. The next day, everything was subpar. There was a moment where I thought that housekeeping never came until I realized the bed was made!
March 11, 2013
Rated 1 out of 5 by temjeito Filthy/broken toilet, terrible Internet, slow response
I stayed here for four nights while on a business trip.
When I arrived, although the toilet paper rolls had been folded into the strange origami points that are supposed to indicate your bathroom has been cleaned, the toilet seat was FILTHY--covered in grime, dried urine, pub ic* hairs, and who knows what else. I called down immediately to ask for someone to come up and clean the toilet, and it took over an hour for someone to come up and do that.
*(I have to spell it this way, because the review system flags this word as "inappropriate language" -- apparently it is OK to leave them on my toilet seat, but not to say the word in a review)
The following day, the toilet would not flush. Again, it took over an hour for them to send an engineer to fix the toilet.
Throughout my stay, the Internet connection--which was essential to me for keeping in touch with the office--kept failing, and the "helpdesk" number they provided for Internet customer service just kept me on hold and never actually picked up.
June 16, 2012
Rated 5 out of 5 by Muffie Very comfortable
WE truly enjoyed our stay. The room was spacious, clean & quiet although the hotel was busy. The bed & pillows allowed us to have the most comfortable rest & sleep we've had staying anywhere.
August 6, 2014
Rated 5 out of 5 by JPLSUBear JP's Stay
Loved it! Great location Comfortable big rooms!
September 6, 2014
Rated 5 out of 5 by Babaji Stuff very friendly
The response of the stuff whenever required was very fast and effective.
Great accommodation as well.
August 29, 2014
Rated 5 out of 5 by DukeMike Outstanding in every way
We have enjoyed this spectacular facility for more than 40 years.
It is exceptionally well run and delivers outstanding facilities at every level.
We especially enjoy winding down after the day's work in the revolving cocktail lounge on floor 34.
June 23, 2014
Rated 5 out of 5 by Traains69 A 24th Anniversary to Remember
Had a hockey game in the afternoon so started thinking about what to do with the rest of the day & night. Usually stay Westin everywhere we can, but since we live in L.A. rarely get the chance to stay downtown. I remembered a girls weekend here a few years back, which was 5 star so we said lets stay and have dinner on top floor LA Prime. The waiter brought us a personalized desert for our anniversary. The whole evening & night was 5 Star. From reservations & concierge setting up dinner to our tower suite with comfort & lovely amenities. They promptly brought extra blankets for couch cuddling. The room was very quiet which is very important to us also. Also room service breakfast was delightful starting with the fast service & awesome gentleman who delivered it ( his name was Dow ) he was so polite & helpful. Would recommend to anyone who wants a special stay or just a nice place to stay for vacation in L.A. or business. Be sure to mention a special occasion and the staff goes out of their way to make it nicer.
April 9, 2013
Rated 5 out of 5 by TKtaylor Wonderful experience
The Bonaventure is a beautifully designed hotel with an attentive staff. Our stay was relaxed, and the housekeeping staff always had our rooms in perfect condition.
August 10, 2014
Rated 5 out of 5 Short But Sweet
I checked in around 11pm and left the property around 3 am to catch a flight. However, given the chance I would move in. Great architecture. Great interior design. Very comfortable. Adequate services (probably very good... it was late for everyone).
April 27, 2013
Rated 5 out of 5 by LeesaBee23 The bed alone is worth the stay
For such a large hotel the staff was very attentitve to my needs and extremely polite. Last but not least, I haven't slept so well in years! I could've stayed in the fluffy, cloud-like "heavenly" bed all day. Wow!
July 14, 2014
Rated 5 out of 5 by Katie18 Warm & Friendly Staff
We had a great stay at the Westin Bonaventue. The staff in the breakfast buffet was fantastic. They remembered us each day and were very accommodating to our little one. Thank you!
July 31, 2014
Rated 5 out of 5 by RDJB Great place for a meeting
The rooms were comfortable and very clean.
Staff was pleasant and efficient. The meeting rooms accommodated large numbers of people easily.
August 12, 2014
Rated 5 out of 5 by Grammy11 The most wonderful staff
The staff at the Bonaventure are the greatest! Always friendly, helpful, prompt, and kind. Our stay was delightful, as always. Thanks so much.
August 10, 2014
Rated 5 out of 5 by bird2614 Convention and meeting
This Hotel offers excellent services. The facilities and layout are wonderful. The cost and its location to spectacular events is reasonable. The staff members are very professional and friendly.
July 18, 2014
Rated 5 out of 5 by AtlantaGirl Comfortable room
This room was extremely comfortable. After a long day sightseeing, it was a relief to come back to the room and relax. As always, we slept very well on the Westin comfy beds!
July 27, 2014
Rated 5 out of 5 by Tomg1963 Vice Presitdent
This is one of my favorite hotels, always a pleasure to stay here.
August 25, 2014
Rated 5 out of 5 by Christaine SRF Convocation stay
Stayed here for the SRF convocation. Highly recommend this hotel and would not stay at any other. Thank you for making my stay memorable.
August 8, 2014
Rated 5 out of 5 by Joel44 Hotel was very nice
Great stay at the Bonaventure. Very nice clean rooms. Had everything I needed. Having the small fridge was great.
August 13, 2014
Rated 5 out of 5 by CJTF Always a great experience!
I attend the annual SRF Convocation and the Bonaventure always makes it easy and pleasant. Thank you, Bonaventure team.
August 9, 2014
Rated 5 out of 5 by ubtraveler1 Another Outstanding Experience!!
As always, the Bonaventure delivers on the promise of "Renewal"! My upgrade to a lovely suite was wonderful and every staff member is friendly and attentive. I almost consider it my home away from home and I look forward to every stay!
September 29, 2012
Rated 5 out of 5 by RichWolfson My stay was pleasant
I stayed a week at the downtown LA property. I found the room to be clean, modern and well appointed. Everything was up to usual Westin standards.
July 23, 2014
Rated 5 out of 5 by CVR6 Surprisingly Great Hotel
Excellent facility and staff. Served our purpose of visit to downtown L.A. perfectly.
August 10, 2014