Rated 5 out of 5 by John56 Bell staff
Excellent Bell staff.Ahmad and the other staff recognize me every time we visit D.C.
December 7, 2011
Rated 5 out of 5 by Alf1979 The hotel was fantastic
The hotel and staff was fantastic and very helpful.
January 3, 2012
Rated 3 out of 5 by july2014stay Room great, hotel needs work
Upon arriving, the welcome staff were very attentive and friendly. Our room was not yet ready, so we waited by the pool. The pool was on the dirty side (old band-aids littered the edge of the pool). The bathroom for the pool/work out facility was completely clogged and overflowing. I went to use the bathroom located on the first floor reception area - many of the stalls were too dirty to use. Our room was ready prior to check-in and was great. Overall, the staff are great and the rooms are nice, but the hotel cleanliness is a bit of a problem.
July 21, 2014
Rated 1 out of 5 by Dazzler Probably my worst Starwood experience
This was an interesting experience as originally I booked the Westin Washington which I cancelled after reading these reviews and changed to Gergetown.
I am a Starwood Platinum member, so have been around the block. We checked in to be told there were no rooms to match our reservation at 9.00pm. I enquired if our upgrade request was honored (Starwood has a program). I was told there was no availability. Eventually after several consultations on the phone the reception clerk told us that an upgraded was available. On arriving we were given a disabled room. I called to say this was not satisfactory. Amazingly another smaller room was found.
The next day, my wife was looking or of the window, only to see the Doorman spitting in the flower bed! We then feeling lazy turned away housekeeping and asked if they would come back in an hour. They never came. On the next day we ordered breakfast and the order was incomplete.
We ate at the restaurant it was terrific, the staff were fabulous.
Then on checkout I find the discount promised at breakfast had not been applied.
In summary we felt the hotel lacked grace, several staff members seemed totally disinterested others were superb vet little was personal. After staying at great Westins around this world this was the worst it just has nothing special about as much joy as going through security my Wife says. We checked out a day early
August 3, 2013
Rated 5 out of 5 by Mainer72 Room Service Needs to Pay Attention to Detail
I stay often at the Westin Georgetown and overall the service and accommodations are excellent. I also typically order room service and order a full breakfast with tea and milk. On my last visit, the breakfast arrived on time but there was no milk with the tea. I was pressed for time and therefore did not have time to request the milk when I discovered it was missing. In order to improve service, the kitchen staff needs to make sure that the room service staff is bringing the full requested breakfast to the customer.
July 24, 2014
Rated 1 out of 5 by Travel5867 Small Rooms
We made this reservation by phone to ensure the hotel knew we needed a rollaway bed for our grandson. We were assigned 2 rooms that did not have room to put the bed. The third room was a "deluxe" room. It had an L-shaped hallway where we put the bed but the room was so small we were on top of each other. We were about 12 inches from the TV. There was no place to relax. Very uncomfortable.
August 4, 2014
Rated 3 out of 5 by AroundTheWorldAndBack Noisy!!!
As much as I love Starwood, this hotel left a lot to be desired. My "upgraded deluxe" room appeared to be one of the smallest in the hotel.
The HVAC made the room either too warm or too cold, with no happy medium - this was after engineering came to fix it because the room just kept getting hotter. In addition, every time the air cycled off it sounded like someone was banging pots and pans inside the wall. It was impossible to get a decent night's sleep.
The room was quite dusty when I arrived, though when I returned to the room the next day housekeeping made their presence clear by leaving a pair of rubber gloves in the bathroom.
February 17, 2014
Rated 4 out of 5 by Congress2014 TV Alarm & Business office
Unfortunately my sleep was interrupted both nights of my stay at 1:20 AM due to an alarm on the TV. While a neat tech feature, the TV woke me at that time, both nights. Possibly the guest before me set it as a prank? I suggest your staff assure that the TV and Radio alarms are off as part of the housekeeping checklist.
Also I intended to print boarding passes in the business center. I tried but was unsuccessful. Then I received a revised billing with a business center charge (which I had no previous notice that I'd be charged for it)
July 17, 2014
Rated 5 out of 5 by Mary8 Nice Family Vacation Spot
Staff friendly and accomodating
August 11, 2014
Rated 4 out of 5 by TreTray Awesome beds
This hotel was great, the beds were really really comfortable and if youopt out of room service you get 500 SPG points per night which is awesome! The only bad thing about this hotel was the Wifi. You had to pay to use it in the rooms which was fine, but the lobby wifi was horrible so i wasn't sure how the roomwifi would be.
August 4, 2014
Rated 2 out of 5 by Derrick50 Hotel should inform guest
a couple of things, first when the housekeeper cleaned the room the bed was no mad properly, it was as if he just said well since they are stay I don't really need to make it look neat. two on the morning of the departure there was loud jackhammering and there was no notice of that. I had to get up earlier the expected. I love Westins but this was no a good experience. I will return and hope it will be better. the hallways are very cold and my room was like at the end of the hall. Staff was friendly though. I was also expecting to get the 50% discount on F&B but was told it no longer apply. no worries. Location was great though
May 31, 2013
Rated 3 out of 5 by JC24548 Overcharge
Stayed 8 nights and found the hotel to be in a nice area, conveniently located near the FoggyBottom Metro station. Room is nice in general but got into a billing nightmare with the SPG Best Rate Guarantee. Hotel overcharged me at time of reservation, at checkout and even at attempts to correct its own billing errors. Will stay away from this hotel next time I am in DC
July 30, 2014
Rated 4 out of 5 by ZPatApple Great location at a good price
A basic standard Westin. Located very close to Georgetown neighborhood and shops and GWU campus, along with other major hotel properties. Enjoyed art museums and DC sights on our weekend visit. Good sized room and bathroom at a very reasonable price for DC. Website should note specific price of valet parking and not just say "for a fee".
July 28, 2014
Rated 4 out of 5 by SPGFanTX Great Location but Noisy
I had a great stay on my first visit to D.C. I was comfortably within walking distance to great restaurants and plenty of night life. The only downside was the amount of noise I could hear streaming in from outside of the hotel. I was on the second highest floor and could easily hear noise from the street below. Each morning I woke up to an ambulance passing by and could often hear people trying to hail a cab. I stay in several hotels a year and Westin is typically one of my favorites but the amount of noise I could hear was a bit unusual. The room was very comfortable and right at the standards that I've come to expect from a Westin property (minus the noise of course).
July 18, 2012
Rated 5 out of 5 by hdm102058 Great Stay!
Very nice hotel in the perfect location in DC. Rooms were clean and quiet, food and beverage was very good as well. All the members of the staff that we encountered were very friendly. Front desk, bell staff, housekeeping could not have been nicer. We would definitely return to this property.
July 28, 2014
Rated 5 out of 5 by hardworker99990 Great escape
Visited for a conference and really enjoyed the top notch service and the excellent room stay. This hotel is like a wonderful retreat while you are working.
July 31, 2014
Rated 3 out of 5 by Chumley Room for improvement.
The room was small. We were a Preferred member but the couple we were traveling with were not yet their room was bigger than ours. Many surfaces in the room especially in the bathroom had a white film on it. Asked the front desk to come clean a second time. Still found dirty surfaces even after second visit. Manager did compensate us for this inconvenience. They place mini bar items on a special tray that if you lift an item off the tray for more than 30 seconds you've bought it even if you don' open it. This is explained in small print on the tray. You have to pay for Internet. Staff was nice. Good location.
April 10, 2013
Rated 4 out of 5 by BosWanderer Great Stay
Rooms were clean, comfortable, quiet and spacious. Restaurants within the hotel were good - great margaritas and happy hour apps at Boveda - a great way to end the day after touring the city. Jeffrey, the Concierge is the hotel's greatest asset. He was welcoming, knowledgeable and made great suggestions for us, even getting us in to a restaurant that we really wanted to go to. Two down sides - the hotel charges extra (and I think extraordinarily high) fees for internet. I fail to see why hotels do this. They would never charge for cable! Also, we had hoped the pool would be open. The temps were about 80 every day we were there, but they don't open the pool until Memorial Day..
May 12, 2013
Rated 5 out of 5 by tubs172 biz and pleasur
Great hospitality from all at hotel. Always a helpful hello and offer to be of assistance. great facilities in a great location. Other than the going rate of parking -it was great.
July 29, 2014
Rated 2 out of 5 by roadwarrior239 Business travelers beware
I stayed at the Westin as part of a conference I was attending. Apparently it was restaurant week and rather than catering to the needs of weary business travelers, the hotel suspended its regular menus, forcing everyone to order from a pretentious and unsatisfying Prix Fixe menu. Despite a recent renovation, there are no accessible outlets near the bed, making charging cell phones used as alarm clocks impossible. The energy saving light system in my room was faulty but after a long day of conferences, I chose to walk around in a half dark room rather than deal with maintenance. All in all, they've lost sight of what business travelers need for a comfortable and convenient stay.
February 7, 2013
Rated 4 out of 5 by vamale1215 My Georgetown Stay
I was a little taken back by the hotels look when I first arrived. It was more elligent then I expected being located in the heart of Georgetown. The inside was very clean and the service was great. My check in was fast and everyone was very helpful in giving me directions to the places I wanted to see. Some even gave me some personal recomendations that turned out better than I had planned. I am planning on comming back to stay again.
July 10, 2014
Rated 5 out of 5 by SisterofGroom Family Wedding event
My husband and I didn't "have to" register for a room as we live within a hour of your hotel, but we decided to splurge to fully enjoy the family wedding that was taking place at your hotel one evening. We don't regret it and now view our stay as part of the entire happy experience! And I believe other family members enjoyed staying there as much as we did! Oh - and the bride and groom as well!
July 14, 2014
Rated 4 out of 5 by Rita48 Quiet and a great night's sleep
The hotel was in a good location for business purposes because it was near the offices I was visiting. The room was nice, clean and comfortable. Best of all, it was quiet.
July 24, 2014
Rated 4 out of 5 by JGEEHOME Great Location, Courteous Staff
The hotel is located right next to Georgetown with a lot of nice stores and restaurants. The room is average even though we were upgraded to a deluxe room and a complimentary roller away bed. Thanks hotel!
The hotel restaurant serves limited choices of breakfast but the food is pretty good. The staff including the front desk and valet are friendly and courteous. Great job to you all!.
July 14, 2014
Rated 4 out of 5 by csd5770 a bad Start
By and large it was very nice
Rachel at the front was very helpful and made a bad beginning much better
The car people and bell hops were excellent fast friendly and helpful
When we checked in on the Tuesday June17 the person who checked us in could not have been less friendly or helpful When I asked a few questions he said "there is nothing I can do about it" and gave me Megan' number to call in the morning
He did take my Starwood card so should have been more responsive
July 1, 2014
Rated 4 out of 5 by BOSMRP Great and startling.
A last minute booking due to a flight home being cancelled because of the weather. I arrived with nothing but the clothes on my back and James checked me in and made available: toothbrush, paste, deodorant, and a shaving kit. He was incredibly helpful and nice which made the rainy night end well.
A startling event did occur which I've experienced at another Westin on a different stay. Around 0115 I woke with a start because my television came on with a blaring volume level. I had to find the remote in the dark before I could shut it off. A great last minute stay was offset by a malfunction.
June 12, 2013
Rated 5 out of 5 by Joanne830 Wonderful staff
Front desk was especially gracious and helpful. All staff we encountered were wonderful.
Outdoor pool and fitness center were less than desired but overall lovely stay.
July 22, 2014
Rated 1 out of 5 by steph97 horrible smells
i wanted to take a minute and give you my feedback on your hotel.
The staff was exceptional but the hotel itself was incredibly disappointing and gross.
There was a horrendous smell right away in the elevators, it was a mix between horrible body odor, mold and mildew and when I got to the first room they assigned me, the smell was so overwhelming , I immediately walked out to go to the reception desk so to request another room. the next room had less of smell but it still lingered. if the air conditioning wasn't on then the smell was putrid. the closet and carpet seemed to be the most infested. When I got home I had to wash all my clothes, even the ones i didn't wear, because of the horrific smell in that closet.
Unfortunately i could never refer the westin georgetown to anyone.
June 29, 2014
Rated 4 out of 5 by TJV1 Well Located
The Westin Georgetown has been recently renovated and is well located especially if need to be in or around Georgetown.
The front desk staff is very helpful and welcoming. The rooms are usually good however if you have two people with several days of clothing the small wardrobes will not provide enough closet space. This is a real issue if in town for formal events.
Also this is a low level service hotel. The front bell staff needs additional training on how to better assist guests.
The rates are very competitive and generally compensate for the basic level of service.
December 14, 2013
Rated 4 out of 5 by Spyy Westin Georgetown
Try breakfast off campus.
July 17, 2014