Rated 4 out of 5 by YOGI4040 ISSUES WITH THE HOTEL
THE ROOM HAD FOLLOWING PROBLEMS :
BEING SPG GOLD I ASKED IF I WOUOLD BE UGRADED. I WAS INFORMED NOT AVAILABLE AS HOTEL WAS FULL. I ASKED WHAT IF I PAID - VERY HAPPY TO DO THAT AT €58 PER NIGHT. FOR A HOTEL THAT WAS FULL SUDDENTLY ROOM WAS AVAILABLE. I WAS INFORMED THAT I WAS PUT IN AN REFURBISHED ROOM. WHEN I ASKED WHAT IT WAS THAT WAS NEW - WAS INFORMED IT WAS THE BATHROOMS. WHEN YOU CONSIDER THAT THERE WAS A LEAK AND ALSO THE BATH TUB DID NOT SEEM NEW NEITHER DID THE SHOWER PARTIONING I WAS AMZED. WHEN I REPORTED THIS TO THE GUEST RELATIONS THE FOLLOWING DAY AND AKSED FOR EXPLANTION SHE SIAD SHE WILL CHECK AND COME BACK. I AM STILL WAITING. I ALSO HAD OTHER ISSUES LIKE:
1) NO HOTEL GUIDE OR ANY STATIONARY IN THE ROOM;
2) LEAKING - TOILET FLUSH KNOWB;
3) POOR AIR CONDITIONING;
4) NOT SUFFICIENT TOILETERIES FOR 3 IN A ROOM;
5) NO SLEEPERS;
6) MOST TOILETERIES YOU NEED TO ASK!
July 30, 2012
Rated 5 out of 5 by katatink 3 star hotel with 5 star staff
The property is beautifully situated but does not meet with what we would expect of Westin. From the lack of the Westin "scent" in the lobby, to missing heavenly beds, averagely appointed rooms and worn property, air conditioning barely and sporatically functioned etc. HOWEVER, we were able to overlook all this because the staff are incredibly friendly, motivated, service focused and committed to excellence.
May 16, 2013
Rated 4 out of 5 by MarciaLA The One person that made this visit outstanding
The Hotel is a bit tired....however, PAM in the executive lounge made my visit shine. She went out of her way to get food in that met my dietary need....to the extent that the Chef sent someone out to the market to fulfill my inquiry. It is this type of personal service that makes the BEST of impressions. I will come back just because I know that this level of caring and service exists at the Dragonara.
January 12, 2014
Rated 4 out of 5 by CC42 This hotel has a great piano bar.
I would come back with pleasure.
September 7, 2014
Rated 5 out of 5 by PolAD A hotel we must return to!
We thoroughly enjoyed our 2 week stay at the Westin Dragonara. An excellent location with spacious grounds. The executive room was perfect and the benefits of the executive package were well above expectation and made our holiday special. The staff could not have been more helpful and friendly and so our first trip to Malta was enough to persuade us that we must return. To the Dragonara, of course!
September 26, 2012
Rated 3 out of 5 by FFCC General review
The common area are up to standards but not the rooms, where expecially the bathrooms where out of date and a bit let dowm.
Also, I deemed unacceptable that they had constrution works in front of the pool beginning as early as 7am. That's not the type of respect that one expects in an hotel of this type.
So, good hotel and location but the touch to make a difference is defnitely lacking.
March 6, 2013
Rated 5 out of 5 by Seanie64 Would visit again if in Malta
The hotel is lovely, the service excellent. The only small criticisms I would have are:
1. Our room (364) overlooks the unloading bay for the kitchens and there was an unpleasant amount of early morning noise (we slept with the balcony doors open)
2. The poolside bars close too early.
July 30, 2014
Rated 5 out of 5 by golfingwidow recharging batteries
Our first ever visit to Malta where do I begin - from the moment we arrived until the moment we had to leave (unfortunately) we were made to feel welcome and nothing was too much trouble. The staff are wonderful and they all seem very happy in their work - a real credit to the hotel. Within a day they remembered our preferences and made us feel very valued. The only down side (which had nothing to do with the hotel or staff) was our Expedia rep was supposed to meet us on the Saturday at the Westin - we wasted 45mins of pool time waiting for them to arrive (which they never did). The whole experience at the Westin was wonderful the breakfast was incredible and we had a truly special meal at the Quadro restaurant. Would we return - it can't be soon enough we came home so refreshed and relaxed and batteries recharged - already recommending the resort to our friends and family and we will definitely be back
October 22, 2012
Rated 4 out of 5 by spartagus perfect location
two couples stayed in the resort for 7 nights arriving on the 5th March , the front desk staff are very friendly and efficient and we were very impressed by the initial layout of the main lobby and bar areas , the breakfast was excellent where the staff encourage a relaxed atmosphere.
the location of the hotel was excellent with lots of excellent shopping ,restaurants and cinema within walking distance , the hop on /off bus service also picks up at the front door of the hotel every 30 min ,
we went to valetta and gozo and the front desk staff have all the info and tips you require for planning your sightseeing ,and are very willing to help when asked , the pool and spa are also excellent which we used every night , the hotel also organised our airport transfer which cost 42 euro return trip very good value there fore I have no problem in recommending this excellent facility , for a quiet relaxing break.
March 22, 2013
Rated 4 out of 5 by DouglasP Paul Douglas stay on January 6, 2014
Paul Douglas' stay at your hotel was agreeable to him, except for the ground transportation arranged with the hotel. There was confusion regarding the drop off location of one of the rides and the means of payment. I am providing you with this piece of information as a constructive way of improving your services.
Anne Bérard on behalf of Paul Douglas
January 8, 2014
Rated 5 out of 5 by nic41 Another amazing stay!
Thankyou for another great holiday, the best thing about the hotel is the staff, special thanks to Martina (pool bar) Virginia (customer relations) Thomas (palios) Malcom (pool bar) Kenneth (reservations) without you the holiday wouldnt have been as special. I have already booked to return in six weeks time! Also Palios was amazing!
June 27, 2014
Rated 5 out of 5 by AG12 Very satisfied
Hotel is well located. One can combine calmness of privacy and tempo of a night life. The seaside is great with enough room to accommodate guests without creating a crowd. Pools are great.
Staff is very friendly and helpful.
Restaurant was a bit overprices, so were cocktails. My advise - take wine or beer.
The gym is good. Lots of equipment are used, but the variety is good.
July 9, 2012
Rated 5 out of 5 by Hercule66 The hotel which makes you feel very welcome
Together with my wife and son we have been visiting the Westin Dragonara for a good part of the last 10 years, visiting regularly either in the form of weekend breaks and also regularly for relaxing afternoon visits in the hotel lounge where all staff make you feel really welcome. Very highly recommended.
July 15, 2014
Rated 5 out of 5 by jheber Wonderful stay
We had a great stay at the Westin Dragonara. The location of the hotel in Malta is great, close to cultural attractions and at the same time situated on a small peninsula that provides plenty of beach access, and great views on the sea. The staff were very helpful in helping us with any request. Overall, we had a wonderful stay here and would visit again.
September 1, 2013
Rated 5 out of 5 by Cazzie Simply excellent
From start to finish my whole family enjoyed an amazing stay, first hotel in a very long while that we could not fault in any way. Staff were all outstanding and could not do enough to make our stay perfect. The hotel came highly recommended to us by 2 families, we will now recommend too.
Thank you to everyone at the Westin Dragonara for a lovely holiday.
August 7, 2012
Rated 5 out of 5 by Karie One of the best hotels!
We were guests at the Wesin Dragonara in Malta for five days and this is one of the best hotels we have ever stayed at. From the moment we arrived were greeted with amazing service that contined throughout our stay. The room was inviting comforatable and spotless with everything needed for a much needed rest. We would recommend this hotel to anyone.
March 24, 2013
Rated 4 out of 5 by GTJET1 GTJET1
Westin is an average 4 star hotel.
The staff at this Westin make the hotel, particularly the Front Desk and Concierge staff who always seemed to go the extra mile for guests.
Room maintenance needs upgrading to 4 /5 star standard to keep up with marketing aspirations and competition.
This location is excellent for getting out and about.
September 25, 2012
Rated 5 out of 5 by tizian1cat excellent hotel
This was my sixth holiday in Malta, each time I went to different hotel, because I think it might be boring second time in the same hotel....I will make an exception...as soon as my professional duties will allow me, I will be coming back to Westin Dragonara. And special thanks to Ms.Alexia B. for her caring!!
May 28, 2014
Rated 5 out of 5 by Kevintravels Wonderful hotel with a great team
This hotel is a lovely place to spend a sporty and relaxing weekend in Malta. Plenty of places to swim in the sea and the pool and good food in the bar and Palios restaurant.
A nice experience comes also from having some lively staff to chat to and learn about Malta .. and Maltese humour!
June 17, 2014
Rated 5 out of 5 by SJOS Another excellent stay
We have just enjoyed another wonderful 2 week stay at the Westin Dragonara. The staff are warm and welcoming, and we were made to feel comfortable and welcome by everyone there. We will be returning.
July 28, 2014
Rated 5 out of 5 by cucu1965 Excellent!
We had a great stay at the Westin which confirmed the positive impression of our past experiences.
Beautiful bay suite, quiet and overlooking the sea. Friendly and efficient staff. Executive lounge with a terrace on the top floor. Great pool and beach facilities. Arguably one of the best locations in Malta... we'll be back.
June 19, 2012
Rated 5 out of 5 by bonnie2013 This hotel meets expectations
Our holiday at this hotel was relaxing and enjoyable due to it's location, comfort and facilities. The hotel was very clean, the staff were friendly and welcoming. The food, although high quality and tasty, did not offer much choice for vegetarian or low calorie options.
June 20, 2014
Rated 3 out of 5 by couplewithkid Rather disappointing
This was our third stay at the Westin but we were rather disappointed. The hotel is still lovely - the lobby is beautiful, the rooms spacious and can accommodate a couple with children with ease. However, it is quite difficult to 'stay well' if the mattresses and pillows in the rooms are so uncomfortable, you can hardly get any rest. The beds were really far from 'heavenly'. There were no slippers in the room and only one bathrobe. We may have been unfortunate in the room we were given and could have complained. The first time we stayed at the hotel was 6 years ago - perhaps the mattresses have not been changed since then? We could have asked for another room but we were only staying two nights and decided not to bother after the first night. As for breakfast, it is still lavish but rather expensive and the fruit was not fresh. The Westin could be the best hotel in Malta and has always been our first choice but this time we were left feeling it could still be much better.
March 10, 2014
Rated 5 out of 5 by MattLondon First rate!!
The Westin is a first rate five star hotel. Excellent facilities, highly professional staff, and excellent restaurants.
The combination made for an extremely pleasant long weekend in the sun. We are looking forward to returning in October.
July 2, 2014
Rated 5 out of 5 by TravelMeister Amazing Property!!!
All I can say is hats off to the GM and his staff!
The property is amazing and the employees are even more so. From the second I arrived at the property we were treated with the utmost respect and professionalism and that continued during the whole stay!
The rooms were very modern, relaxing, clean and enjoyable. The property and facilities were extremely well maintained and cleaned! All the staff went above and beyond and really treated my family extremely well!
I was very impressed with your maintenance staff too…there was a broken plank between the two pools and within an hour the wooden plank was already replaced! I have stayed at many other 5 start properties over the years and I have experienced repairs to take much longer! Hats off to your maintenance staff!
I have been in the travel business for almost 20 years and I must say this has been one of the best hotels I have stayed at across the globe!
Again, thanks for the wonderful stay and vacation at your amazing property!
July 16, 2013
Rated 4 out of 5 by DXB2014 Nice location
+: Friendly staff, nice location, good food
-: No smoking room, no free internet access in the rooms
August 5, 2014
Rated 5 out of 5 by Leon18 WOW!! WOW!! WOW!!
Having stumbled on to this property by chance, we were totally amazed by the reception and the overall ambiance of this Hotel. The staff was outstanding.. very helpful and accommodating, starting with Mr. Jonathan Borg, the operations manager, whom I need to commend for an outstanding way he has handled a small problem that I was having. He has personally taken charge of the situation, addressed it immediately and made sure that things were OK and to our satisfaction. A true gem of a Hotelier and a great asset to Starwood Hotels organization. Another member of the staff that needs to be mentioned is George, the concierge, who seemed to be always at his desk, ready to help and advise. Gonzalo, the breakfast waiter, had an uncanny ability of anticipating the moment when I've finished my Cappuccino and "magically" would appear with another one..The overall feeling that we are taking back with us from our stay at the Dragonara Westin is that we were pampered and cared for by the staff that really knows its job and wants us to come back. We can't wait to get back and spend some more time at this property.
July 19, 2014
Rated 5 out of 5 by maggie002 5 STAR LUXURY WITH A LITTLE EXTRA
Without doubt this is one of the best hotels I've stayed in. My extra large bedroom was heaven, from the 'heavenly' beds to the power shower and white fluffy robes. But mostly the staff. They are so friendly and pleasant at all times without being intrusive. My every need was catered for. Excellent.
January 3, 2013
Rated 5 out of 5 by Alison1 Beautiful hotel
Fantastic hotel, beautiful views from our balcony, our room was immaculate ,very comfortable . All the staff were amazing - so pleasant , helpful ,eager to assist with a genuine friendliness , always professional. Would love to stay again and would recommend the hotel to anyone . Couldn't fault it.
July 18, 2013
Rated 5 out of 5 by Peekay Excellent hotel
Excellent hotel and good location.
August 12, 2014