Rated 4 out of 5 by none014 food & beverage
The Legacy grill and other venues were not open enough to provide good service.
May 22, 2014
Rated 5 out of 5 by hockypck13 Awesome
Pool to food to conference rooms, this place is awesome! Just check in and don't worry about a thing!
May 21, 2014
Rated 5 out of 5 by Reagan55 Everything is Excellent
If you need a hotel with everything, and you want excellence at every turn, stay with Craig and his staff. You won't be disappointed!
May 11, 2014
Rated 4 out of 5 by buckleysnick My hotel stay was wonderful!
While my hotel stay was wonderful the Poolside Bridesmaids luncheon I hosted with the help of the Complex Restaurants and Bars with the Westin was a complete disaster! Party started at 11, I showed up at 10:30 and nothing was set up. No table cloths, no eating utensils, napkins or table to hold food. I had to go to the grill window and ask for ice water to serve to the guest while waiting on the food.The food showed up at 11:45 with no serving utensils, plates, etc. Ice tea showed up after we started eating, they didn't charge me for the tea, . Not sure where our private server was. To top it off they charged my debit card twice and didn't notify me. My bank did! After contacting the asst. manager to complain she was aware of the double charge the day of the party and credited my account which would show up in 5-7 business days. I then spoke with the manager who offered to buy me lunch the next time I was in town. He would have to buy me lunch for a year to cover the amount I paid for 2 plates of chicken Caesar salad, 1 fruit plate and some dip! When asked to have the leftovers delivered to the bridal suite they said they would be happy to give us to-go boxes. Really? We pushed the room service table that the food was on to the bridal suite ourselves. Not the server we paid for!
May 6, 2014
Rated 5 out of 5 by Gary66 anticipated service
The best service is service that is done and not needed to be asked for. You did that remarkably. You anticipated my needs and performed them without being "in my way" of my reason for being a guest - my business activites which I was able to focus on.
May 5, 2014
Rated 5 out of 5 by SistersGetaway777 Amazing hotel and extremely helpful and responsive staff!
We really enjoyed our sisters' weekend. The hotel was beautiful and very comfortable. Staff were extremely nice and helpful and went above and beyond when we requested assistance. We would definitely return to this venue if we are in Frisco again. There were a couple of weddings there during our weekend, which just added to the ambiance of our weekend (joyful!).
April 29, 2014
Rated 4 out of 5 by ksc95 Room lighting
The room lighting was too dim even with all the lights turned on.
April 29, 2014
Rated 5 out of 5 by Shasta Amenities are excellent
I had problems with our bill and it took several calls to get it corrected.
April 24, 2014
Rated 5 out of 5 by Johnnyobie The beds and rooms are great
Rooms are spacious with very comfortable beds
April 23, 2014
Rated 3 out of 5 by work414 Beautiful Hotel but thin walls
Absolutely beautiful hotel. Room was dated but learned renovations were in progress on other floors. The big issue was how thin the walls were. Our entire group was talking about it the next morning. We all travel alot and have never had walls so thin - hearing everything in the rooms next to us. Very suprising for a Westin.
April 17, 2014
Rated 5 out of 5 by Kev57 North Dallas Metro Area Gem
This hotel is run very well. The staff is excellent and the food is great and the libations are a bargain. If you love to golf you will be in golf Heaven here because the Hotel owned portion is right out your door. Kudos to the entire staff!!!
April 14, 2014
Rated 4 out of 5 by NFLOR New upgrade
Stayed in 4079, was told it was newly remodeled. Very nice looking, everything was great, however, dirt in the bath tub and drain was clogged. So when taking a shower, I was having to stand in muddy water.
April 12, 2014
Rated 5 out of 5 by checkin2 made it right....
We come every year from Oklahoma for the GOLF. for some reason the golf reservation did not get confirmed or scheduled.
ONLY HAD one NIGHT and the staff in the pro shop was so kind, fixed the mishap immediately and all was well....
Could not be happier with the way they worked out the schedule.
April 6, 2014
Rated 4 out of 5 by Dan98 Nice Stay at Stonebriar
This was an excellent hotel however it was too far away from downtown. There is not much close by.
The staff was friendly, helpful and very courteous. They also went out of their way to make my stay very comfortable.
April 3, 2014
Rated 5 out of 5 by DavidR123 More like a Category 6!
My wife surprised me twice this past Saturday night - first, she arranged a 50th birthday dinner for me, then I thought we were heading home when she told me to park at the Westin Stonebriar. I thought maybe we were going for drinks or dessert...but, instead, we checked in! The staff was kind enough to upgrade us to an Executive Suite.
We stay at a lot of Starwood properties, and we were pleasantly surprised that this gem was a Category 4! It's definitely worthy of more, but let's keep it affordably at a "4"!
We'll be back!
March 31, 2014
Rated 5 out of 5 by Tammy33 The best Westin ever!!
I have been traveled quite intensively for the past few years and has became a Westin fan because of the experience at Westin Stonebriar. Even among Westin hotels that I have stayed so far, including the one in Paris and the one in St. John VI, Westin Stonebriar is the best - super friendly and helpful staff, beautiful lobby, very nice and large room with beautiful golf view, wonderful resturants, nice pool and fitness center, plus plenty of very good resturants within walking distance. WHAT MAKES THIS HOTEL STAND OUT FROM OTHER WESTINS IS THE AWSOME HOTEL STAFF,everyone is willing to go out of their way to make you feel very comfortable with your stay - from front desk (Bob, John, Arvina, Bret, Mark,Kassie, and Joe), resturants (Rose, Jordan, Barbara, Mea, Brittany, Martin, Carlos, and Roberto), and concierge (Daniel, Myles, Krishan, Nelson, Jushua, and Farhan) - HATS OFF TO THE MOST AWESOME HOTEL STAFF!
March 27, 2014
Rated 4 out of 5 by Louie915 Outstanding Customer Service
I've never experienced such a high level of customer service. It was notable in that the same level of service was consistent throughout all points of contact with staff from front desk (John) to front door, to housekeeping, wait staff and even the gentleman who made our omelets - everyone was very attentive and welcoming. I was very impressed.
March 17, 2014
Rated 2 out of 5 by Travelling97 Substandard, unfriendly.
Run down and outdated. Rooms are nice looking and clean but bathrooms are uncomfortable and outdated, poor quality, moldy smell throughout. Substandard toiletries. Bedding is below what most 3 star hotels or B&Bs in Europe would have.
Coffee maker in the room is decent and clean, but paper cups for coffee??? No tea or decaf either.
The hotel website states all rooms have a balcony, which is also not true. Only some, which was provided. The balcony is decent sized but empty, not a chair or a table.
Restaurant closes earlier than reception and website states, and being 3 minutes late "we can not do anything, order a room service" attitude from staff. Room service food was absolutely inedible. Really.
Much worse than was expected from Westin. Most average 3 star hotels worldwide would offer better service and quality for the money.
March 12, 2014
Rated 5 out of 5 by Ben34 Wonderful hotel with fantastic staff
This is a great hotel with a fabulous staff. Everyone we encountered was very plesent and attentive to our needs. They really go above and beyond to make you feel welcome. There are great restaurants nearby, include the one in the hotel. The pool is fantastic, great for kids and adults!
March 10, 2014
Rated 5 out of 5 by AnniversaryGetaway2014tx Excellent Anniversary Stay
From the moment we walked into the hotel, we were extremely impressed and well taken care of. They went above and beyond to make sure our anniversary was a great one. We are already making plans for another getaway to the Westin for a longer stay.
Thanks you very much!
March 3, 2014
Rated 5 out of 5 by Stuart Friendly Staff
Time after time, i find the entire hotel staff to be very friendly in a genuine way. Everyone from concierge, registration, housekeeping and hospitality staff go out of their way to greet you and that you feel very comfortable with your stay.
February 20, 2014
Rated 5 out of 5 by Muzel72 Very responsive Management!
When we last stayed at the Stonebriar, our mattress was so bad, I could not sleep on it.
I was 5 months post spine surgery. I was told there were no options.
This time I spoke with the evening manager and ask if we tried one more time, could something be done about the mattress. She immediately solved the issue. Had a board placed under my side of the mattress; I slept without pain or discomfort. She was amazing with her communication skills, concern and professional approach. We are now back on track staying at the Stonebriar, as it is very close to our daughter and grandchild.
Thank you and thank her for her concern and resolution to our issue.
February 15, 2014
Rated 5 out of 5 by Reagan55 Amazing property and staff
If you have the opportunity to stay at the Westin Stonebriar, do it!
Their facility and staff are unmatched in the area!
February 10, 2014
Rated 3 out of 5 by bunny47 Needs better bell service
this is the second time that I was checking out and had to wait for 20min for bell service..I called many times and no answer then went downstairs they said they would send it but nobody came ,I called again was told he was on the way no one came ,I went back to front desk finally they had one...I had a12 hour drive to Florida and got up early so I can beat traffic this totally run me behind..Otherwise my stay was good...
February 6, 2014
Rated 3 out of 5 by Filth0 Travel Titan
First room was disgustingly dirty...second had no hot water..third was "the charm"...but why did it take 3 times to get a "Club member"?
Management made good, but troubles were too much to tag this as "enjoyable".
February 3, 2014
Rated 5 out of 5 by TomDS Great staff and facilities
Excellent gym. Staff friendly and very helpful
February 2, 2014
Rated 4 out of 5 by Dslackbart This hotel met all my expectations
I really liked the $5.00 voucher daily for passing on daily room cleaning! I had asked if I still needed to place a do not disturb sign on my door and was told no, However, I do believe an attendant did enter my room and another guest said the same. Please check your system and ensure that attendants do not enter rooms and also provide do not disturb signs on the doors so guests can use them as well.
January 31, 2014
Rated 4 out of 5 by PDDOG44 GM Meeting
This location was very close in proximity to our GM Meeting and the venue was a great choice for comfortable lodging.
January 27, 2014
Rated 5 out of 5 by Valarian Beautiful hotel in great surroundings.
My husband and I really enjoyed our stay at the Westin Stonebriar this past weekend. The staff without exception, were all friendly and helpful. My request for a feather free room was met and I was informed upfront at the check-in. The room was beautiful, the bed was wonderful! All in all, the stay was just a joy.
January 22, 2014
Rated 5 out of 5 by Chopper66 Faboulas Westin
Staff is one of the best in the country! Always wanting to know if our stay was perfect!
January 20, 2014