Rated 2 out of 5 by Mfoodie Disappointed
I asked for early checkin when I made my reservation. When I arrived at the airport, I called your front desk and was told that "yes my room was ready" this was at 10:30. So I change my plans, come to the hotel only to find that my room is "not ready" we had planned to taxi to a restaurant fromt he airport for lunch. So I had to hang out at your hotel in the lobby until my 1:00 conference started at the convention center. You were to call me when my room was ready...that never happened. At 7:00 p.m. after my meetings ended I was able to come back to the hotel and "check-in" to my room. Service in your restaurant, while we waited (might as well have lunch while we wait) was painfully slow. Smell of paint from renovations was overwhelming at times.
July 21, 2014
Rated 4 out of 5 by Dwain Renovations...?
There were renovations ongoing during my stay. The pain fumes from the renovations were so strong that they could be smelled throughout the hotel. I was on the 4th floor and thought I might pass out, the fumes were so strong. Thankfully, they must have receive enough complaints that it was not an issue for the remaining 2 nights of my stay.
July 20, 2014
Rated 5 out of 5 by Doormen This hotel has great door staff!
I have to say the door staff far exceeded my expectations. They were very friendly and said hello every time we passed through the doors no matter time of day. It was pouring rain and I was not sure where I had parked my car. They retrieved it while we waited by the front door dry. We ended our convention and were rushing to the airport and they helped us with boxes. My experiences are all about the people I meet as they stick in my mind. These guys did a great job that I won't forget!
July 19, 2014
Rated 4 out of 5 by Juan0624 Very Nice
Very good and friendly staff. I been in a few Hotels but so far The Westin has been the best experience. The suit was huge, the bed, the shower, the pillows, well all was great.
July 19, 2014
Rated 4 out of 5 by FJL0330 Late night was a dud.
Great hotel and the staff were wonderful. Helped arrange either the shuttle or taxi's to get everywhere and reccommended some fantastic loacl spots for food.
We were in for a large conference and only see each other on an annual basis. Shutting the bar area down at midnight really killed the flow.
July 18, 2014
Rated 5 out of 5 by tran5512 Awesome
F&B team rock this time. They checked on our table regularly. Upsell was implemented.
July 14, 2014
Rated 2 out of 5 by mattalex Fine hotel, but customer service failure
I've stayed at this hotel multiple times, but this last time they accidentally double booked my room. So I'm lying in bed about to go to sleep and someone breaks into my room. We worked it out, but it was disconcerting to say the least. Then when I called the front desk about it, the guy who answered acted didn't acknowledge this was really a problem, like these sort of things just happened. And they forgot my room service one night.
July 9, 2014
Rated 4 out of 5 by Ogepilot This hotel has clean rooms, great beds, & Showers.
Booked the room with the understanding I would be getting Rangers tickets. However, the Rangers were not playing. Not much value of booking the Ranger package with NO Ranger game. Should have had a reduced rate or added points.
July 8, 2014
Rated 3 out of 5 by Missy1313 Amenity in room..
The amenity left in the room was nice and I appreciated the recognition but found it odd. There was a shot glass with something that looked like tomato juice and then a martini glass with chocolate covered something. First, the shot glass of liquid was uncovered and at room temperature which I would not have touched. I'd suggest a description of what is being left and definitely less perishable. I would have preferred a simple bowl of whole fruit.
Great meal in the restaurant!!
July 3, 2014
Rated 5 out of 5 by artgough81 A Quiet Comfortable Stay for our Family
We were one of what seemed to be a limited number of guests with children, but instead of it making us feel awkward, we felt very welcomed by all of the staff, Our stay was quiet and comfortable which is just what we needed. The room was perfect for us, with comfortable beds, a quiet air conditioner and plenty of space for our things. I deeply enjoyed my stay here at the Westin and would be happy to stay here again when I am in the area.
July 3, 2014
Rated 4 out of 5 by cbossi Great Hotel Bad Location
I loved the hotel, room, staff but left in the middle of no where to go to dinner. If you wanted to eat you had to stay at the hotel or go across the street to Denny's
July 3, 2014
Rated 5 out of 5 by okiememe JW International conv.
Everything was great! Check in and check out very fast. Excellent staff! Very comfortable rooms. Thanks for taking care of us.
July 2, 2014
Rated 4 out of 5 by cutodd66 Nice staff and comfortable rooms
Overall I was happy with the hotel. Front desk was professional and the hotel was maintained and clean.
My one gripe--TV selections did not include MSNBC . (FOX NEWS was unfortunately available) The addition of MSNBC to the cable TV selection would have made the stay much better. Thank you
July 2, 2014
Rated 4 out of 5 by SunilK Airport proximity
Airport proximity plus good food and good comfort.
July 2, 2014
Rated 4 out of 5 by Casualvisitor14 Very nice hotel with excellent staff
My only problem was that I called to reserve a refrigerator and it was given away to someone else, which kind of missed the point of reserving it. The staff were helpful and friendly. Breakfast was good but pricey. Very nice accomodations. Requested room on lower floor & request was accommodated.
July 1, 2014
Rated 5 out of 5 by Jerry40 My personal opinion of the "Westin"
PRO:The hotel and its staff were great. Everyone was helpful and friendly.
CON: I was more than a little takenaback by the breakfast buffet price. $36.00 for 2 was a bit rich.
Other than that I was very pleased with the Westin and will definitely stay there again.
July 1, 2014
Rated 3 out of 5 by JaR10 disappointed
I was surprised and disappointed that there were no refrigerators in the rooms. The room was nice, comfortable and clean. The bathroom was a bit small. Staff was very nice. Also, I was disappointed that there were no microwaves. Not suitable for our needs. Also there is an unexplained charge on my bill which I need to find out about
June 30, 2014
Rated 5 out of 5 by BobCtravels Always a predictable experience
I've stayed at this Westin 10 times over last 5 years for work meetings. Always a great experience.
June 30, 2014
Rated 3 out of 5 by dhrSPG Nice room, bad food
Beds are comfy, showers nice and firm, but the food is lacking.
June 27, 2014
Rated 4 out of 5 by adub14 Too much noise!
The entrance of the hotel plays mucisc that is much too loud! If you stay on the entrance side of the building all you can hear is the bass of whatever music is playing until fairly late into the night. As a business traveler, it is important that I am able to do work in my room at night, and I, along with the rest of my team, find the music to be much too loud.
June 27, 2014
Rated 4 out of 5 by JennO Great business hotel
This hotel has friendly, responsive staff, comfortable, clean, modern rooms, and top-rate exercise equipment in a spotless workout facility with views of a rooftop pool.
In short, it's perfect for business travel.
June 26, 2014
Rated 3 out of 5 by Triciah3465 Good but not great
The hotel is a little worn and does not pay too much attention to details. The rooms are clean and well appointed but the lamp shades are crooked and loose, the curtain was coming off the rod. Little things that add up and make it seem like there is minimal care.
June 25, 2014
Rated 5 out of 5 by Steve622 Great staff at this hotel
The staff at the Irving Westin is second to none. I was welcomed at the front door by a shuttle driver. He offered to help me with my bags; I wasn't a shuttle passenger. The front desk staff is outstanding - I arrived at the hotel at the same time as about eight other guests. The staff at the desk was welcoming and took their time with each guest. The line dissipated in no time. I passed a maintenance worker in the hall who greeted me an offered me assistance throughout my stay. I would come back to this hotel just for the service I received. The actual hotel is first rate as well lovely clean rooms, a welcoming lobby, great breakfast and a resturant on site - wonderful for the weary traveler arriving late in the evening.
June 21, 2014
Rated 4 out of 5 by jetski777 Needs Updating
The popcorn ceilings say this hotel was built a long time ago and it could use some updating. For example its difficult to find a power outlet in the room, behind the bed, a chair or a desk. In today's connected world, being able to charge a laptop, tablet or cell phone is a given for travelers. Update the desk and nightstand lamps to have power outlets on their base would be a very good and inexpensive update.
June 18, 2014
Rated 5 out of 5 by oscar94509 Feel at home at a Westin Hotel
From the comfortable bed to the lush robes, you feel at home in this hotel.
June 3, 2014
Rated 4 out of 5 by IMS22 Great access to DFW
We had a flight to catch the following morning. westin at DFW was perfect for this. There is a shuttle that goes to DFW every 30 minutes and parking is free at the hotel if you are a guest. We returned to the hotel after our trip and were picked up promptly and the staff was very responsive.
I'm platinum with spg and was upgraded to a 1 bar suite on arrival.
Overall excellent facility with service that are expected from a westin.
May 25, 2014
Rated 5 out of 5 by Mahony5 Consistent and quality stay
I stay here for business often. I have not had any problems whatsoever to speak of. The rooms are up to date and spacious. I will be coming back and would recommend it to anyone who asks for my opinion.
May 16, 2014
Rated 3 out of 5 by Workingmomof2 less than average
I had high expectations for the Westin Brand. Unfortunately, this hotel didn't meet it's standards. The room needed updates, the bed was very uncomfortable-the carpet needs replaced and the curtain are falling down. Everything felt dark and dingy. However, I have to give them credit for the food and service.
May 16, 2014
Rated 3 out of 5 by sceycorp Good value, but needs management improvements
I had a fairly comfortable stay - given the hotel's proximity to the airport, I wasn't bothered by the airplane sounds. The breakfast buffet is excellent, and includes made to order omelettes. I did not use amenities like the gym/pool, but did use the business center, which served my needs. Overall, I would rate it as a good hotel to serve business customers.
One caveat - I was disappointed in the hotel management lack of signs about a water shutdown during the stay. I came back in the middle of the night to find no running water. I understand these things happen, but I would have appreciated a heads up so that I could have planned better. I ended up not showering until the next morning (which led to a disruptive late start to the day), and barely managed to wash my face/brush my teeth with the bottle of water the front desk sent up to remedy the situation.
May 13, 2014
Rated 5 out of 5 by SloopDog SkyBall Regular
Great Experience and thanks for your attention to the program needs for our Vets.
May 11, 2014