Rated 5 out of 5 by Patrick Beautiful property with great amenities
The property itself was beautiful and well maintained. They offered some additional services that put it over the top, such as daily wine tasting and free messages in the lobby. Additionally it was in a great location, just a short walk downtown.
8 de junio de 2013
Rated 5 out of 5 by Bob57 Wonderful staff
The staff was extremely friendly. It was fun coming down each morning and interacting with them. I would definitely stay here again.
31 de mayo de 2013
Rated 5 out of 5 by VickiSue Enjoyed our Stay!
We had a wonderful stay at this Westin...9 ladies staying in two 2-bedroom suites. All of the beds were very comfortable including the fold-out bed. From the hotel, we had an easy walk to several excellent restaurants and boutiques. Staff was very friendly and helpful. I would definitely stay here again on another trip to Napa.
26 de mayo de 2013
Rated 5 out of 5 by Tsun Excellent Hotel
This hotel provided outstanding service. We stayed at the location for eight days and felt at home by the staff every moment we were there. Westin has always been a wonderful place for us to stay but the Napa Hotel staff helped make our stay perfect.
19 de mayo de 2013
Rated 5 out of 5 by Fred complaint
We enjoyed this hotel and the staff was exceptional with their continual greeting.
My two negative comments follow, The time for daily room cleaning was too late - 4 to 5 pm impeded our entertaining friends in our room and or getting ready for dinner.
Also our last night while dining aprox 5:30 pm in The Bank, our dinner was disrupted as the staff started to remove and then rearrange all the tables around us. When ask what was going on we were told that they were preping for arrival of rock festival people at 10:00 pm. Not what I expect from Westin for any guest. At least we should have been advised that this was going to happen and then we would have selected another diner location.
14 de mayo de 2013
Rated 5 out of 5 by tmac10 Awesome hotel!
This hotel is right in the middle of Napa. Walking distance from downtown and oxbow market. The hotel had a card and a bottle of champagne for our birthdays waiting for my boyfriend and I on the kitchen table! So cool! Thanks Napa Verasa for making a memorable b-day!
4 de mayo de 2013
Rated 5 out of 5 by Edge7258 Fabulous Vacation Experience
New. Beautiful. Laid out very nice. Great location for Napa Valley, staff could not provide a comp shuttle to dinner so they called a cab and paid for it along with tip to driver - we didn't have to do anything but enjoy ourselves. P.S. if you enjoy a day in Napa or Sonoma, take advantage of the comp shuttle for dinner - you could avoid a meeting with CHIPs in town!!
3 de mayo de 2013
Rated 5 out of 5 by Grodroberts Very nice property
Location is perfect
22 de abril de 2013
Rated 5 out of 5 by tvettel Absolutely perfect property.
The Westin Verasa was a wonderful surprise for our couples trip to wine country. The facilities are first class and the staf has obviously been well-trained. As a guest, I felt the staff "left us alone" at all the right times and "attended to our needs" right on schedule. I love the happy hour, the massages, the fitness room, the fire pit and the pool area. Bravo!
22 de abril de 2013
Rated 5 out of 5 by Restfull Very Restful.
I Love the bed, and the staff was very friendly.
19 de abril de 2013
Rated 5 out of 5 by Eleven Excellent Staff!
Good hotel, great rooms and excellent staff! Can't say enough about the staff...friendly, helpful, timely, off-the-charts! Matt made great recommendations for what to see in the area. The hotel is within walking distance of many restaurants and they will shuttle you to any of them in the evening, Most rooms don't have a view, but were comfortable, clean and nicely decorated. I would stay again just because of the staff!
14 de abril de 2013
Rated 5 out of 5 by Geo3 Great Napa getaway for a small business meeting
the facilities, food and service was great for a team offsite to conduct business
13 de abril de 2013
Rated 5 out of 5 by sartremas Beautiful Hotel
We had a wonderful stay at the Westin Verasa Napa. The bar staff was wonderful and went out of their way to serve us in the lounge area while watching the NCAA men's championship. Our room was lovely with a stunning view of the river and surrounding eucalyptus trees. One of the nicest Westin's we've had the pleasure of staying at.
12 de abril de 2013
Rated 5 out of 5 by Wayne59 Great place to stay in Napa
Wonderful hotel with very helpful staff. The room was beauitful and bed was as comfortable as my home bed. The staff was very attentive and always very chearful. The only problem was the weak wi-fi and Internet connection.
11 de abril de 2013
Rated 5 out of 5 by BillN Meets high expectations
This top hotel is withing walking distance of everything downtown Napa has to offer. We enjoyed a spacious well appointment suite looking out onto the planted back side; front rooms might not be quite as special, but there would be a view of the wine train station and the center of town a few blocks beyond. The restaurant is definitely gourmet quality, but it does not take itself overly seriously and is fairly priced relative to the experience.
9 de abril de 2013
Rated 5 out of 5 by SueJ Wonderful Experience
This is the 1st time we stayed at a Westin, and we'll be back. The hotel was fantastic and I cannot say enough about the helpful staff. The valet team, in particular, we very pleasant and helpful. I would highly recommend this hotel to anyone visiting Napa Valley!
8 de abril de 2013
Rated 5 out of 5 by WineGeek The Place to Stay in Napa
The Westin made our Napa Vacation exceptional. Great rooms and service. The location was perfect for all our daily travel destinations.
7 de abril de 2013
Rated 5 out of 5 by WineAdvisoryGroup Fabulous Choice for Wine Country
This place is great. Modern, new feel, great rooms/suites, friendly caring service. The perfect base for checking out the wine country.
7 de abril de 2013
Rated 5 out of 5 by Danny27 Great Napa stay
Had a wonderful stay. Within walking distance to market and downtown area. Great car service (maybe extend hours to 11pm). A little noisy on street side. Staff was extremely friendly and helpful.
31 de marzo de 2013
Rated 5 out of 5 by JCSTL Hotel is beautiful and staff is amazing
Front desk staff was very kind...upgraded our room since it we were on our way to Tahoe to get married. It was just one of those things where they didn't have to do it...we didn't expect it...but it made it very memorable! The valet guys even offered to give us pointers on what to see and where all the good local spots were. We are now hooked on Starwood!
Jeff + Courney
30 de marzo de 2013
Rated 5 out of 5 by timmer1816 The hotel has great features.
The staff was very accommodating and made us feel welcomed. The location was great and the shuttle to downtown was very useful.
26 de marzo de 2013
Rated 5 out of 5 by PamKP Great hotel and location in Napa!
Centrally located in downtown Napa! Love the convenience to San Francisco and all the wineries, restaurants and Oxbow Market down the street. Love the fact that we could get up and walk down by the Napa river to the market or enjoy the restaurant on-site. Really enjoyed dining at La Toque as well!
25 de marzo de 2013
Rated 5 out of 5 by Rambo29681 Just plain heavenly
This is the most lovely hotel I have ever visited. The valet service is timely and professional. Dustin, one of the front desk reps, went above and beyond to recommend bars and restaurants. The lobby and common areas are stunning- the indoor-outdoor concept with the firepits and Unwind program.
We were upgraded to a one bedroom suite for our celebratory vacation. Upon entry into the room, it was clean and well appointed and airy. The huge bathroom and balcony and fully equipped kitchen made it great for the friends that joined us on our trip to hang out.
The room service was delicious and shuttle service quick.
I adore this resort and would recommend it to everyone.
25 de marzo de 2013
Rated 5 out of 5 by Adam Simply stated..."THE BEST"!
Last week, my wife and I visited the Westin Verasa Napa to spend time cycling and dining in Napa and Sonoma with two other couples as our guests. We have stayed at this property at least four times prior to this visit. On this occasion, I rented three rooms for a total of 13 room nights.
While I am not generally drawn to the “superlative”, the Westin Verasa Napa has “The Best Customer Service” that I’ve ever experienced in any hotel ever..
Upon entering the hotel, every guest is faithfully greeted by energetic and polite bellboys. The check in process is fast, inviting and personal. The hotel staff, when passing in the hallways, is trained to stop and say “How is your stay?” Within a day of our arrival, most of our greetings included our names “How is your stay Mr. and Mrs. XXXXX?” The cleaning staff was invisible but always evidenced by the number of times the soap was replaced and the towels were folded.
The bar and restaurant staff were equally accommodating.
The concierge, upon our arrival, remembered us from our last stay a year earlier and acknowledged us by name when we arrived.
The General Manager spoke with us on our second, third and fourth days at the hotel while in the lobby about our stay in both the area and in the hotel.
Lastly, while this review is about the incredible customer service that one receives at the Westin Verasa Napa, I would be remiss in not adding that the hotel is beautiful. The rooms are large with high ceilings and the lobby conforms to the beauty that surrounds you in Napa.
Simply stated..."THE BEST"!
23 de marzo de 2013
Rated 5 out of 5 by Ralfinho Great location
Comfortable rooms, friendly staff and location is perfect for taking Napa Valley Wine Train (train station is within walking distance).
23 de marzo de 2013
Rated 5 out of 5 by Rancher Peaceful and tranquil near downtown Napa
This is an incredibly nice property. I spent a midweek night here with my family. Everyone loved it. I had my doubts whether a hotel so near downtown could be quiet. It is. The rooms along the river are sublime: ask for one. The well trained staff goes way beyond expectations.
22 de marzo de 2013
Rated 5 out of 5 by PBFloyd Excellent Weekend Vacation
Simple synopsis: The hotel is in an excellent location. The room (1 bedroom premium suite) was awesome. The bar staff is excellent, knowledgeable and very professional. The concierge (Eric) was the best concierge I have ever dealt with. (Extremely knowledgeable regarding tasting locations as well as local restaurants). Our experience was great and we will be back soon!!
20 de marzo de 2013
Rated 5 out of 5 by Darien28 This hotel has excellent amenities
The amenities, facilities and ambience of this hotel are top-rated. Staff members are helpful. The location is convenient. I highly recommend to anyone coming to visit Napa.
16 de marzo de 2013
Rated 5 out of 5 by BirthdayGurl So amazing!
What an awesome experience. I am so grateful for the kind and courteous staff: from the valet, to housekeeping, to the concierge. I felt like I was among friends the entire time I was there. It was so genuine and real. I've never experienced anything like that. I will definitely return.
12 de marzo de 2013
Rated 5 out of 5 by Local85 Great for a weekend getaway
Went here with my gf for the weekend (we live close in Walnut Creek) and I can say we will definitely be back. Great place for a weekend getaway or even longer!
11 de marzo de 2013