Rated 3 out of 5 by Astyanax TV options
The availability of TV channels was quite shabby for a hotel of that category. You don't even have HBO!
April 7, 2014
Rated 4 out of 5 by Eva1 Very Attentive Staff
The only negative about this hotel was that I requested two queen beds and when I arrived they informed me that they only had a king available and they were completely booked. When I informed then that I had called to request two queen beds and the person I spoke to said it would be no problem they didn't even apologize for the miscommunication. Overall, though staff we really nice and met all my needs when I called for a roll away bed. Everyone was really nice and the hotel was beautiful and with a great view of Dallas.
March 18, 2013
Rated 4 out of 5 by steve912 The hotel was great
Hotel was great, with a few exceptions parking is terrible . The valet people tell you to find a place to park and their directions to the underground parking is terrible. When you check out be prepared to carry your luggage to when ever you park because the valet attendents will not let you pull up front to load . They tried to chase use out of the area and told us to go to the underground garage to the loading dock to load up, we had a lot of baggage and containers after attending a busineess conference at the hotel.
February 17, 2013
Rated 4 out of 5 by MickeyT1953 Nice, but noisy
The Westin Galleria-Dallas is still a good place to stay, primarily because of its superb location. Oceanaire remains one of our fave dining spots. It's so nice to be "at the mall" on a shopping-intensive weekend. But the room sound-proofing isn't up to four-star standards. We could hear foot traffic in the hallway and the sound of neighboring toilets flushing at 3 a.m. is no fun.
March 10, 2014
Rated 5 out of 5 by jjc11 Spacious and Modern
This Westin has undergone a much needed remodeling. The rooms are now much more spacious and the hotel has a modern, but comfortable feel to it. The staff is good and the facilities are excellent. The fitness center is clean with a fair amount of equipment. The restaurant on the second floor is a real gem for breakfast, lunch or late night food. They have free wifi on the second floor but charge about $10 per day in the room. They should reconsider that policy to make wifi free in the rooms for registered guests.
March 11, 2013
Rated 5 out of 5 by Marti96 Great start to 2012!
Beautiful clean crisp look to decor, amazing staff, and prime location are what makes the Westin Galleria my go to place when I am staying in Dallas. Had a little hiccup with our New Years dinner reservations (Oceanairre) at the fault of the restaurant but Susan (Super concierge) saved the day by getting our party in with The Grill on the Alley. We had an amazing dinner and a few cocktails at the 2nd floor lounge. Overall a great weekend and wonderful customer service everywhere from check in to checkout.
January 11, 2012
Rated 5 out of 5 by kareny Fantastic place to stay!
THE WESTIN GALLERIA DALLAS was wonderful! I didn't want to leave. The rooms were luxurious - plenty of soft towels and comfy bed! The staff was top notch - very professional and prompt. I forgot some items and they were promptly brought to my room. The Second Floor restaurant/room service had delicious food and the fruit bowl for breakfast was out of this world. Can't wait to come back!
March 3, 2014
Rated 5 out of 5 by billybob33 spg treatment
I love this hotel because of its location. It's inside the Galleria Mall and free parking. You can practically stay in the area because there is plenty of restaurant and other eatery. The kids can ice skate for a whole day.
Upon check in the staff never offer you a free upgrade room ever since i am a gold member and Starwood claim that they offer their member free upgrade when its available. We didn't interact with any staffs but the cleaning staffs did wonderful job in keeping our room nice and clean.
July 1, 2013
Rated 2 out of 5 by Javamama19 Construction, Construction
Let me start by saying that I have stayed at Westin properties for over 20 years. We stayed overnight for an event being hosted in the hotel. The room was very nicely appointed. The hotel is beautiful. The room service menu is a bit pretentious. Construction started at 9:30 am Sunday with jackhammering that shook our room across the hotel and up 10 stories. Construction at 9:30 on a Sunday??? I would recommend this hotel once their construction is finished, but not now.
January 13, 2014
Rated 5 out of 5 by Danny26 Our Place to Stay
My wife and I have made this our place to stay when in Dallas. We've stayed the last two times on our anniversary and have always been pleased. The staff is great and always friendly. The valet service is efficient and fast. The front desk was very friendly. He gave us a free breakfast as an anniversary gift which was a nice gesture. The gentleman who took us to the room was the same one as last year and was extremely helpful. I called ahead to say we would be in late and that was handled without issue. One thing we would like however would be a little larger mini-frig, but not a big deal. It's nice being next to the mall for late night walks. The rooms are a little larger than some of the others so that was nice. We'll be back for sure. Who knows, maybe next year on our 45th anniversary.
June 20, 2012
Rated 5 out of 5 by batuk48 A weekend to remember
My wife and i spent the weekend at the hotel as part of attending a conference.
The starting point of any conference is usually the hotel -- if it is not right the rest usually goes downhill as well.
Well, with Westin Galleria we hit a home run, the room and the staff were excellent and were proactive.
It flowed from that to all the other activities we participated in -- the conf , to enjoying the mall and the meals both within the hotel and nearby. Just a wonderful weekend.
June 3, 2013
Rated 4 out of 5 by SPGL2 Room was spacious
I recently stayed at the Westin Galleria while on business in Dallas. It was a pleasant experience from the moment I checked in through to check out. Special recognition to Patrick on the front desk that insured my “Lifetime Gold” status was recognized with a room upgrade, provided hotel/facility information and extra bottled water for my stay. The location of this hotel is unique as it is seamlessly integrated into the upscale Galleria Shopping center which offers additional restaurants and activities. The hotel exercise room and outdoor pool is also top notch. I also appreciated the additional square footage and higher ceiling in my room. The all marble bathroom appeared to be recently renovated with a wide glass sliding door into it which added to the spacious feeling of this accommodation.
February 1, 2013
Rated 5 out of 5 by MisterPresoGuy First-class audio-visual team
I present at a number of corporate events and I have to say the crew running our event was top-notch. Very skilled, accommodating, professional and attentive. They seemed every bit as dedicated to success as we were.
My presentation in particular was quite complex, 2 presenters on 5 devices, switching between devices and apps with live cueing.
They made everyone look/sound great with no glitches.
I only wish I could bring them with me to the next "gig"!
January 9, 2014
Rated 2 out of 5 by nlaredom hotel nice place
on augst17 I was in you hotel at 8 or 9 in the evening was tired that I wanted to rest when I go to the bed was full of hair soon I call to service express very nice lady answered me and told me that fell sorry and gave me the options that if I wanted to move to another room or if send a person to clean the bed I choose the 2 option at 10 pm I still awake after that I already I was not comfortable and I go check everything and I found the air conditioning window was full of dust
August 20, 2012
Rated 4 out of 5 by TakinCareofBus Not my best stay
I stay at this property when busines brings me to Dallas, about six times a years. My most recent stay was a little challenging. I want to use my SPG account to waive the business center fee for internet and printer usage, but it was not tied to my reservation. The front desk agent literally argued me down, stating I did not have an account. When we found it, he blamed the mix up on my secreatary rather than accept the possibility that the reservation agent, misspelled my name.
October 22, 2012
Rated 2 out of 5 by Sarah A Few Problems
This hotel has great potential but we encountered a few problems. The sink in our room did not drain, and the toilet seat moved around when we sat on it. The hotel gave us complimentary breakfast coupons when we complained, and we had to wait 45 minutes to get our food because the printer wasn't working and the kitchen wasn't getting the orders.... Otherwise everything was great. And the fitness center was really nice with complimentary water and they had headphones too.
March 18, 2013
Rated 5 out of 5 by Linda49 Great room, but they missed a detail
Lovely room with nice linens, big window seal complete with pillow, great shower (though it took a long time for temperature changes to occur.). Only negative - I had asked for a quiet room away from elevators and ice machines because I'm a light sleeper. Checked in around 3:30 and was given a room one door away from elevator and across the hall from the ice machine. Even if the hotel was full, I was there early enough so they could have accommodated that request.
December 14, 2012
Rated 5 out of 5 by MelVB Come for Business But want to come back
Though my visit was short (a one night stay), I definitely want to come back! For a business venue it included all necessary amenities and had the bonus of perfect hospitality staff. These individuals went above and beyond all expectations to ensure we were satisfied.
The StayFit theme was a great addition to the mall. The rental of workout gear was great and such a bargain with all top of the line equipment in the workout room. I truely enjoyed my short stay.
September 27, 2013
Rated 4 out of 5 by Scooterpop2014 Almost 5 Stars
Add a full Service Spa and Movie Theater and the Westin at the Galleria is a Must Stay!!
March 19, 2014
Rated 5 out of 5 by Wyatt2013 Home
Few hotels, especially large, busy hotels make you feel at home, but this Westin does exactly that. From the excellent front desk staff to the great host in the Exexcutive Level club, this is as close as you can get to having a true "home" away from home.
March 6, 2014
Rated 4 out of 5 by travelerjy Breakfast - room for improvement
Breakfast - I ordered the poached eggs, bacon and breakfast potatoes. 1. Poached eggs were way overcooked 2. Bacon was so soggy 3. Onions in the breakfast potatoes were too caramelized and the whole dish was soggy! Also, other SPG locations have some kind of bread served alongside this meal option. No option this time.
Absolutely love that $5 fitness clothing/shoes rental option. Have never seen it, would love to see it in other Westins/SPG properties.
October 17, 2013
Rated 3 out of 5 by Denise2326 internet fee and rate
First of all, I stayed at the Westin because I attended the Black & White Ball. At the time of reservation, I did not know there was block rate, when I called back I was told computers were down, when I called again, I was told the rate was no longer available. Secondly, all they I may have missed the notice, I think it is outrageous that an establishment of this quality would charge a daily rate for internet wireless internet. Motel 6 doesn't even do that.
August 27, 2012
Rated 4 out of 5 by Joe57 Points dont apply at check in
Only disappointment is that my star points couldn’t be applied to the billing at the time of check in. Starwood Preferred Guest
March 16, 2014
Rated 3 out of 5 by Rahul0709 This hotel neews some serious renovation
After checking in after a long day and being awake since 4 am for the early morning flight, I am sitting on the desk and working and hear water dripping, I see the wash basin is full and water all over the bathroom floor, no tap is on.. the muddy dirty water coming from inside.
Hotel is kind enough to change the room, second day when i come back from work. both the phones in the room are continuously ringing, no calls, nothing they are just ringing... after 2 reminders and waiting for 1 hour.. someone comes to attend to the problem.
good news....another change in room. 2 basic problems - bedside phone does not work and Air Con is not effective. I simply ignore that and checkout in the morning as early as I can wake up.
2 days..3 rooms... in a premium property of Dallas and that too a Starwood. Never had this kind of experience.
June 28, 2013
Rated 5 out of 5 by klo78 A Fabulous Run
Stayed at the Westin Galleria for 2.5 years (whew) and can only say great things - but most of all, highly recommend the staff in the hotel and in the 2nd Floor restaurant. Find the following people and tell them Karen sent you: Front Desk: Munya, Carolos, David, Mitchell, Michael, Ashely, Gus and Alia. Susan the concierge - fab! Ana and Liliana in the concierge lounge. Bell Staff: All of them just great! 2nd Floor - find Tim, Kelly, Jose, and Mallory.
June 1, 2013
Rated 2 out of 5 by Margarita53 Not so great this time
Made my reservation online. Room was ice cold when I entered even though thermostat was set on 80! I called about it several times and it finally got to a comfortable temperature. The next day, the same thing happened. It was being controlled by the engineering dept-I said that I would prefer to do it myself!!! The last morning I ordered breakfast...two eggs scrambled, well done with cheese on top...I got two eggs over easy with cheese on top-gross!!!
May 6, 2013
Rated 4 out of 5 by Taz68 Nice hotel
I enjoyed the hotel very much. The staff was very helpful. Bellmen, people from front desk and specially Susan, the concierge were very nice. The only 2 things I would comment is that the rooms need more light and that both days my room was not made by 3:00pm which I thought was really annoying. I hope they pay more attention to the cleaning times. I also requested on the first day a hairdryer ( the one on the room not working) and it never arrived!
May 27, 2013
Rated 5 out of 5 by RKJs Green Program
I think the Green program to opt out of housekeeping is one of the best ideas any hotel has ever had. I rarely ask for housekeeping, but Westin allows me to forget about the need to put my "do not disturb" sign out. But in other properties I was awarded extra SPG points when selecting the Green program. The Galleria check-in staff mentioned some coupon which I never saw. I prefer receiving the additional points.
January 2, 2014
Rated 5 out of 5 by Lapdawg Great front desk team
Always friendly and ready to help. Mr Truax and team run a frist class check in experience. The room was awesome.
March 10, 2014
Rated 5 out of 5 by GloverParker Always awesome
I've been at the Westin Galleria for at least one night almost every week for the past four years and I simply can't say enough good things about it. The staff is universally genuinely friendly and helpful and not in any way obsequious. From the front desk and lobby to the Second Floor restaurant/bar to the Club attendants, valets and housekeeping, they will smile, offer assistance, and initiate a genuine conversation (if you're interested). The facilities set the standard for Westins -- fresh, clean, open and still comfortable -- and the combination of both staff and facilities keep me coming back. It's clear that the property ownership and management is invested in the brand and the property and they don't skimp. As a regular guest, I've gotten to know the staff over time and more often than not, they've been there for decades -- it seems that they're good to both their guests and their employees and it shows.
January 20, 2014