Rated 3 out of 5 by ChinaDoctor03 Tired looking 1970s style hotel, with few amenities and cut off from downtown
This hotel is a bad introduction to Toronto, a fabulous city with lots of great hotels in comparison.
Masses of out of control children flocking the bar - anathema to a business traveler.
1.5 restaurants only (casual dinners had to take place in the bar with food brought in from who knows where) as the Mizzen was closed.
No conference wireless. Constant resigning into Internet.
Uncomfortable beds, couches/chairs (in lobby/bar), the room "fridge" story of being essentially a cooler was a joke.
We will stay elsewhere next time.
July 30, 2014
Rated 5 out of 5 by DMG2009 This hotel is beautiful inside and out
Very refreshing hotel to sleep in. Very quiet hotel. Loved being there the entire weekend
August 11, 2014
Rated 5 out of 5 by Thundercat complaint
Everything was good except my experience with the self parking lot, no one told me that I needed a ticket from the parking attendant at the hotel. Went and parked my car where I was told to. Went to get my car the next day around 2;30 pm to find a parking ticket on my vehicle. this is when the run around started, I went back to the front desk and waited there for 15-20 mins before I was helped. at this point I was sent back to the office for the parking lot and spoke to the manager there, he told me that there was nothing that he could do and I will have to take it up with the hotel. WOW I am in the customer service industry and this is not the way to provide service. I was so upset that I had to run around for something that I had already paid for. I called the next day from work and now I need to pay for this ticket and the hotel is crediting my invoice, paperwork nightmare. A nice gesture would be a nights accommidations at no charge ??
August 7, 2014
Rated 5 out of 5 by Gisteve Exceeded my expectations
Booked this hotel for its convenient location to attractions in Toronto city centre. My husband and I were celebrating our anniversary and my birthday the day of the visit. Eugene at the front desk made it an ultra special visit. When he learned about why we were there he assigned us a wonderful room overlooking the water and offered a bottle of wine to celebrate our special occasion. Customer service excellence!!!! Also the concierge was very helpful in assisting me to purchase concert tickets and advising us on getting to the venue.
July 28, 2014
Rated 5 out of 5 by mcbuck Great location
We had a great stay at the Westin Harbour Castle. Location is great, we could walk all along the waterfront.
I would recommend this hotel.
June 21, 2014
Rated 5 out of 5 by Sandy011045 Good location
Spacious very comfortable room with good view of the lake. Excellent buffet breakfast. Responsive, informative and friendly concierge and check in staff. Waiters attentive and informative.
August 9, 2014
Rated 5 out of 5 by McFFamily Loved our stay
We loved the hotel - it was very comfortable and clean. We found out as we were going to leave that we could leave our car there until 4:00 so we didn't have to try and find downtown parking while we went to Ripley's and other nearby attractions. That was a bonus feature we weren't aware! The only slight fault we found was that the pool area is unstaffed - not concerned about a lifeguard but it would have been good to have a staff member there to try and curb all the running and diving behaviour of a number of children that was against posted rules. We understand that is the job of parents but these days parents need to be reminded of the rules more than kids do! Our son found it hard to enjoy the pool having to look over his shoulder to avoid children literally running from the hot tub area and leaping as far and as high as they could into the deep end.
August 2, 2014
Rated 1 out of 5 by Jacquix4 This hotel is old as are the people
First you get the sense of how old this place is when you enter the elevators. They are so dirty. Then you enter the room and you are greeted with that old room smell.
We were there for a conference and I feel the hotel was not equipped to handle the crowd.
On our second day we had to request when our room would be cleaned at 4:30 in the afternoon.
No fault to the hotel there was a soft fire alarm at 12:30am Saturday night/Sunday morning so we exited the building. When all clear we could not take the elevators to our floor because they could not reset them. We climbed 19 floors at 1:00 am.
When we left I was emailed 4 invoices for different amounts and I still have not got to the bottom of that or do I know how many times they took payment.
January 15, 2013
Rated 5 out of 5 by DON43 Great stay
We approached this stay with some trepidation since our previous stay had been less than satisfactory. We need not have worried. Once we got over the initial surprise of being told that I had booked two rooms (I had not but we had been upgraded to a suite which had two room numbers), the stay was excellent. The preferred suite upgrade was outstanding. My wife loved the bed and said that this was the best sleep she had had in quite some time. We used few of the facilities but both evenings we had dinner in the lobby bar area. Great food and the service from Patrick was outstanding. There was a delay at check out (even in the Elite line) but the Concierge got me checked out and a printed receipt in a very short time. We look forward to our next stay.
May 20, 2013
Rated 5 out of 5 by Jefe609 Great Location!
Great hotel with an excellent location on the waterfront - superb views of the lake. Good sized room with a great shower. Ordered room service one evening and it was prompt and well prepared. Convenient access to the conference facility. I flew in on Porter Air at the downtown airport and the transfer could not have been easier.
August 4, 2014
Rated 5 out of 5 by VIA1fan Got a fantastic upgrade
Pleasant mini-vacation to Toronto and as usual, stay at the Westin Harbour Castle Hotel. This time I used my VIA Preference card to request an upgrade. Wow - a spacious room with a balcony overlooking the lake. Watched the boat traffic and really liked watching the plane activity at Toronto Island Airport..
Always like to spend the mornings with exercise and the afternoons with some sort of culture. Achieved both hiking around Toronto Island and taking in Tap Dogs at the Alexander Theatre - all within walking distance of the Westin.
October 4, 2012
Rated 1 out of 5 by pokeycedes Overpriced-overbooked
Checked in after 3 on a monday- rooms were not ready - line ups were long - lobby was crowded with people waiting -paid for 2 double beds and lakeview rooms- had to settle for 1 king size bed and pull out couch - no lakeview rooms available - prepayment was non refundable - management gave us $75 credit for each room but breakfast buffet was over $200 and parking total was $90. For 2 rooms & one night stay, breakfast & parking it cost me $860!!! Wanted to treat my grandkids to a nice hotel but very disappointed with the experience. Positives -close to the venue we were going to - comfortable bed - excellent server attention at breakfast -kids were allowed to swim in pool while we waited for room to be ready- valet parking- location is minutes from downtown
July 23, 2014
Rated 1 out of 5 by Sarah435 Terrible Service
I had a terrible experience when I stayed at the Westin Harbor Castle last weekend (August 2, 2014).
1. I checked in and they only had one of my rooms available when I specifically asked for two bedrooms next to each and attached.
2. They told me that my other room was going to be available in an hour and they would call my cell phone when it was. - I never received a call and when my friend went to the desk for the second time, they gave her the same room key to the current hotel room we already had. So I had to go back down and wait in a line AGAIN and it still wasn't available. Finally, an hour later, I went down again and they gave me two room keys to a hotel room that was not attached or beside the current one I was in but it was on the same floor. So, I go upstairs to access my other room and the key cards don't work! I tried about 30 times because I did not want to get back on the elevator AGAIN. I go back downstairs and tell the lady behind the counter and she gives me attitude and says her computer is showing that they are supposed to work. Clearly, that does not help me because I tried 30 times and it wasn't working.
4. I was not impressed with the rooms, it was clean but there was no iPOD dock or a mini fridge.
All and all, it was not a good experience and I spent a majority of my night waiting in line for a room that was supposed to be available at check in.
August 7, 2014
Rated 5 out of 5 by Lilydee Can't wait to return
Loved the "Westin Harbour Castle, Toronto". It's truly a resort type destination. My room had a wondeful view of the harbor and Toronto islands. It was extremely clean as if I had cleaned it myself. It was also a very quiet room and I felt as if I was alone in the hotel until I went to the lobby. I heard no hallway noise or running water from the other rooms. Oh and I won't forget the room service and excellent dinners. It was top of the line. I am planning to return as soon as possible. PS - My dog loved it also.
June 1, 2012
Rated 4 out of 5 by Summerds GREAT STAFF
The staff is very warm and friendly. They made my stay very comfortable and accommodating. We enjoyed the fitness center. It was clean and accessible with a trainer readily available to answer any questions or concerns.
August 4, 2014
Rated 4 out of 5 by sidz85 Rude Delivery
I have Stayed at the westin harbour castle 5 times. I always enjoy it and am always happy. Very nice room and staff. That is until my last stay. It was a long weekend and because of traffic and weather I was running late. So I understand that at my arrival I was told there were no double rooms and was offered a cot. Fine by me, no problem at all. The problem occured upon delivery. I was in the room when there was a knock the door was opened when I said , "Hello there, your just in time we were about to head to the pool". The man looked at us as if he was angry and just walked in. No hello, no Hi, not even a smile. It was actually very uncomfortable. He dropped the bed down, unclipped the clips that hold it in place and walked straight up to me with his hand out. It totally threw me off gaurd and made me feel awful as I just gave the bellman my change for helping me with my bags. I told him I'm sorry I had nothing on me and said, " thank you very much". He responded with ", Yea thank you very much", walking away speaking under his breath. I felt very guilty and felt very uneasy and embarrassed. For the rest of the night I felt holrrible though this man had not even said hello to me
August 5, 2014
Rated 5 out of 5 by Robford This hotel has great features and info services
From check in to check, services were always available and it was quiet in the room
Swimming pool availability was good for the kids and we could walk to Rogers Center, CN tower etc.
August 4, 2014
Rated 5 out of 5 by Glendon Great Facility
Great facility - very clean and conveniently located.
We already have a return trip planned!
August 5, 2014
Rated 3 out of 5 by souvsouv Slightly underwhelmed
Good hotel for business conferences and gatherings.
However, the stay left me a bit underwhelmed. The room key was delivered in a wrongly labelled envelope (mixed up towers) resulting in me taking a tour of the hotel! Rooms were clean and the beds were up to Westin standards. However, the room bar was cleaned up with nothing in it! No robe or shoe shiner in the room made it difficult for a regular business traveler. The shower was not definitely "heavenly", something I have started expecting after staying with them for years now.
The restaurants were good and food was delightful. The pool and sauna were good though.
June 28, 2014
Rated 5 out of 5 by JagJit Great Toronto Experience!!
We stayed 2 nights last week and the hotel exceeds my expectations. The staff was very friendly and allowed us to check in early since we were with kids and complimentary upgrade to Harbor view room, Wow! Kids loved the entire stay and Thank you so much making our stay a wonderful and amazing stay!!!! We will definitely come back again and stay here again. I wish I could remember the name of the person who we did the check in with because it all started with his warm welcome to Toronto!! Thank you again
August 21, 2013
Rated 3 out of 5 by VIA1fan Beware of upgrade offer
I always stay at Westin Hotels when I travel, and my latest trip to Toronto was at the Westin Harbour Castle Toronto. I was offered an upgrade to a corner junior suite which gives an unobstructed view of Toronto harbour and island airport. I was not happy to find myself in the North Tower with an obstructed view of the lake. If I had known before hand that upgrades place you in this tower, I would never have applied. I have learned my lesson. Never upgrade online, always wait until you get to the hotel.
May 10, 2013
Rated 3 out of 5 by Coco66 SPG Floor
The staff was pleasant and helpful but I felt that the hotel was shabby, I was on the SPG preferred floor which in my opinion was filthy. Stained carpets, chipped paint everywhere. My room was nice but the bathroom was looking worn and tired. Again chipped paint and dirty wastebaskets with something that had dripped all down the side of it was in my bathroom.
July 31, 2014
Rated 5 out of 5 by Irighgirl A little Oasis...
With our house under construction, I decided LAST minute to book a night away for me and my husband - a little stay-cation because I actually live in Toronto. The Westin had a great rate so I booked it not knowing what to expect. All I asked of the staff was a quiet, cool room. When I arrived, I was immediately upgraded (without asking for it) to the 30th floor with a waterfront view. That night we slept like babies and kept saying what a GREAT way to spend a night. Thank you Westin Harbour Castle!
June 26, 2012
Rated 5 out of 5 by Rob47 Lovely Stay
We recently stayed at the Westin Harbour Castle as an add on from a business trip.
Bin Sadoon and the staff at the Westin are top notch. They are extremely courteous and helpful. We received 2 rooms overlooking the harbour and our boys were just thrilled to see the airplanes coming in and landing. The rooms were very clean and comfortable and the hotel very accommodating. We booked at the last minute so we didn't know what to expect but we were pleasantly surprised how everything worked out.
I would highly recommend this hotel for anyone coming to Toronto for a stay whether on business or on pleasure. It is close to almost all of the attractions in downtown Toronto, most of which are within walking distance from this hotel
Stay at the Westin Harbour Castle, You will not be disappointed.
October 30, 2013
Rated 4 out of 5 by C1992 Nice stay
Everything was great! Only issue was noise but I understand Caribana was going on.?would have been nice to sleep better.
August 4, 2014
Rated 5 out of 5 by rayzor3127 Great experience
It was a great experience this past weekend.
I would like to thank Rachel from the front desk SPG gold/elite booth for a smooth and accommodating check in. It was a great help since my family and I drove from New Jersey and we could check in little early since the room was ready and the second room still needs cleaning. We had the chance to settle in early and walk to the CN tower and sight see the rest of downtown.
April 22, 2014
Rated 5 out of 5 by Carnoon Adrift at the bar
My overall experience at this hotel was excellent, but one incident made it less than perfect. I am a 66 yr. old female and I was traveling alone. I went to have dinner at one of the restaurants in the lobby and no one was there to assist me in finding a table. I stood in one place for quite a while, and finally I went up to the bar tender and asked him what I should do. He told me to just pick any seat, which I did - not earth shattering stuff, but annoying.
March 15, 2014
Rated 5 out of 5 by JayAndJ Great Employees!
The Harbour Castle is clean, well-located, and relaxing. But the best thing about the hotel is its employees! At check-in & check-out, everyone was pleasant. The housekeeper was very personable. The hardest working employee there must be the concierge at the time of my stay, Rochelle. She gave me and my brother the best ideas to enjoy the city to the fullest, and gave good directions! Plus, once we were back at the hotel after a long day out, she was still there working! Kudos to her!
August 12, 2013
Rated 2 out of 5 Nice Hotel, but Extremely Noisy
The walls in this hotel are paper-thin. There was a convention of some sort going on during our stay, and the individuals present were rather rowdy. We moved rooms to try to get away from a particularly festive neighbor, but after being downgraded to the 9th floor, it was not much better. One can hear footsteps and elevator noise from the room with a closed door. Very unsatisfactory in this regard. However, the rooms were well-appointed and clean, and the bed was very comfortable.
December 3, 2013
Rated 5 out of 5 by Toronto1 Great Place to stay in Toronto
Our room had a great view overlooking the lake and was very comfortable and clean. All the staff, especially our room maid! were kind and helpful. The concierge service was a real plus as we were able to book all our tours in advance - including our trip up the CN Tower .This did not cost extra and saved us a wait as we were able to bypass the long queue. Lovely restaurant overlooking lake for a special occassion,
July 28, 2014