Rated 2 out of 5 by wongjc82 This Hotel
When I checked in with my boyfriend, the concierge didn't ask for my id and he spelled my last name wrong. I didn't find out until I had to get a new room card which wasn't working. I provided my id which did not match the name on their computer system. I spoke to 2 staff before there was a security who escorted me to my room to confirm my belongings and id. I felt like a criminal!
May 1, 2014
Rated 3 out of 5 by Ben79 Stunning Lobby, but thats where it stops.
The hotel is appealing when the lobby is considered. But once you enter the rooms that is where everything stops.
The room that we stayed in at this hotel is in dire need of either a renovation or lots of touch ups.
Paint peeling in the washroom, grimmy feeling carpets, "balcony" that you can not go on to littered with bird droppings and cigarette butts.
Overall not pleased with the room when compared to the price.
July 5, 2012
Rated 4 out of 5 by SalvelinusN good over all
All in all my stay was fine. The desk staff was freindy courteous and eager to please. Food and servie in the lounge was also above average for lounge food. I think though it is abslolutely rediculous to provide a 50" TV without HD feed. it is a contradicio in terms. Whyu woukd you wnt to see a huge depicitionn of a poor quelity image? IIf yo don't want to spring for HD don't provide a large flat screen TV. its silly
September 17, 2013
Rated 5 out of 5 by YvesJob great
very good to be there and Quiet
July 11, 2014
Rated 5 out of 5 by Breh great hotel
very comfortable rooms. Lovely public areas. great meeting room facilities. Pretty grounds, including pool, tennis court, shuffleboard. Kid friendly. close to the 401, for easy access to anything you might want to do in Toronto.
June 24, 2014
Rated 5 out of 5 by Tazzy32 Birthday away from Home
I recently had to travel on business on the day of my birthday. I was pleasantly surprised to find in my room, a bottle of chilled white wine, a fruit tray and lovely card signed by the Front Desk Staff, wishing me happy birthday. What a lovely and very thoughtful thing to do. Even though I had to be away from home, it was touching to have my birthday recognized by the staff at the Prince. Thank you so very much.
July 8, 2013
Rated 2 out of 5 by JaneH needs improvement
Upon check-in, there were 3 people behind the counter and 2 guest including myself in front. Yet I was made to wait 10 minutes without acknowledgment while 2 'service' people talked to themselves and the other was serving a guest but disappeared without a word.
In the room the drain hole was unscrewed which made taking a bath a challenge and afterwards the faucet leaked and made dripping noises all night.
June 10, 2013
Rated 5 out of 5 by Travelbug8 Best hotel staff in North America
The staff at the Westin Prince are the gold standard for all other hotels (including some Starwood Properties) to achieve. Service is prompt, friendly and, personable. When you are away from home, to have a hotel staff member remember you from 2+ years ago, goes a long way to providing "comfort". Keep up the great work.
Only suggestion I would make is that the lighting in the rooms is not bright enough.
April 30, 2012
Rated 5 out of 5 by barrism26 Great Hotel
Turelly think for their guests, upgrade my room when they could
July 5, 2014
Rated 5 out of 5 by PJ14 Good Experience!
My wife and I stayed at the Westin Prince at the end of June 2014. We were immediately impressed when the hotel gave us a free upgrade to a bigger room even though we were not SPG members. This was very classy. Our request for a nice view was also taken care of as we could see the skyline well. The hotel borders acres of parklands so it is nice to see so many trees in an 'urban' area. There are several restaurants right across the street or around the corner. Parking was reasonable. The breakfast buffet at the main restaurant in the hotel (1 of 3) was impressive and pretty healthy. My only criticisms are that either one of our walls (or the ceiling) was a little thin in terms of noise, but the occupants on one side had a baby and we could hardly hear them. We were on one of the top floors and there was some kind of noise from the wind on the building. Also, there is a cost ($10) for internet (24h). However, we would come back again. Very close access to 401 expressway as well as a local hospital and several restaurants. Even has a hot tube, and also a Starbucks is within 2 blocks. Within 10 minutes of Toronto Centre for the Arts & other attractions on Yonge Street. Very good experience.
July 1, 2014
Rated 3 out of 5 by Angus822 Facility requires improvement
The Lift has been down for at least two days, made us waiting at least 5 mins more to get into the lift.
And , the toilet there noise insulation is bad, i.e. hear very clear when the next room when they turn on their Showers///
June 16, 2014
Rated 3 out of 5 by 1FamilyTraveller2014 uncomfortable beds
The full-size beds are very uncomfortable - hardly any padding. Plenty of pillows to use. We ended up sleeping on top of the comforter as extra padding.
One of the three elevators was broken during our stay. The other one happened to have a broken button for our floor during the first day or so. It was fixed shortly after, but there was no sign saying that they button was broken. We had to lug our luggage to the floor above, get out and wait for another elevator to take down to our floor. The starbucks coffee packets are really weak and the coffee machine had grinds in the water compartment.
We were surprised to not be charged for parking this time which is good because the parking lot was often so full that we had to park far away due to weddings at the hotel. There should be parking for hotel guests and parking for visitors who are not staying.
Internet (wired or wireless) said there was a charge but sometimes I found my cell phone connected on its own and we were not charged so that is confusing. In this time and age, internet should be free for US or out of country visitors with no international data plan.
Convenient location near the DVP and 401.
Another strange thing was to block off a whole area to wax the floors on a busy weekend.
Nice garden and outside. Nice bellhop's at the entrance.
July 7, 2014
Rated 3 out of 5 by Roger Beautiful hotel but Internet fees are a thing of the past.
Overall I like this hotel and gave stayed a few times in the past. I was surprised that there was a few for Internet use in a time where wifi is accessible almost everywhere. Then I heard from a colleague that if you are a SPG member there are no fees. If this is true, it was not mentioned to me. In fact when I asked one colleague if she was told about an Internet fee, she said she wasn't.
March 29, 2013
Rated 5 out of 5 by BillieC Outstanding in Accommodating Customer Needs
I love EVERYTHING about The Westin Prince. The environment both inside and outside the hotel is beautiful and very pleasant to just walk around. What impresses me the most is the helpfulness & friendliness of ALL the front desk staff. You never see them without a smile.
The Westin Prince is excellent in accommodating customer needs. When I called front desk and requested a bed board for my back problem, Joseph told me that the hotel doesn't have one currently but he would definitely find one for me. And surely he did. And it was all set up well before I checked in. The 2 nights stay at Westin Prince was one of the best travelling experiences I have ever had. Thanks to the bed board, which Joseph made an extra effort to obtain it for me, I had 2 pain free nights so I was able to go on doing my business normally during the day and accomplished everything I had planned. Thank you Joseph so very much.
June 14, 2013
Rated 5 out of 5 by busytraveller Best Starwood property in Toronto
I am a frequent traveler and have been gold or platinum with starwood for the last 15 years. I have seen lots of good and bad service at hotels over the years. The Prince stands out as one of the best, your team exceeded my expectations and really enhanced and personalized our stay.
The Prince is without a doubt the best Starwood property in Toronto and possibly in all of Canada.
December 30, 2013
Rated 3 out of 5 by Mrjoy Wifi is TERRIBLE for the price
The title says it all. I've stayed here four times traveling for business. While the gym is great ans the staff is friendly the wifi Internet access is completely awful. Paying nearly $6 per hour oe $9 per day it's unacceptable that the connection drops depending on where you move in the room. It makes it nearly impossible to do any work from your room. I hope that you can fix this
October 11, 2012
Rated 4 out of 5 by Max192 No Free Wi Fi
I have stayedat this hotel more than 10 times in the past. In the past there was free access to WiFi to check e-mails in the lobby. I was most disappointed to discover that this amenity is no longer offered. It is a small convenience for a guest who does not need to get internet access for a full day. In future I may stay elsewhere, That is a pity and a poor management decision.
December 16, 2013
Rated 5 out of 5 by Denyb AWSOME SHOWER!!
Very clean with excellent staffing. And for all of you travelers who know just how much a good shower is needed to start the morning, this was, without a doubt, the absolute BEST shower I have EVER had in my years of travel. I didn't want to come out.
I was not able to partake in the lounge\dining area this visit but will be sure to do so on my next visit.
A 10+ on my scale.
April 28, 2013
Rated 2 out of 5 by brod09 Needs Improvement
Room had musty smell
There was no shampoo in the bathroom
June 28, 2014
Rated 5 out of 5 by marmar Beautiful hotel and exceptional staff
We stayed at the Westin Prince while my father was recovering from surgery at a nearby hospital. It was our home away from home, and the staff could not have impressed me more. The only thing that could have made our stay better would be an indoor pool. Jennifer at the front desk and George in the dining room deserve a special mention for outstanding service. Thanks!
March 26, 2013
Rated 5 out of 5 by Dave421 Westin Prince is like home away from home
I have had the pleasure of staying at the Westin Prince for over a year nearly every week for business. My most significant impression is the quality of their people and the level of service that they offer their guests.
June 6, 2014
Rated 5 out of 5 by RLC55 Completely Relaxing and Totally Accommodating...
Loved our stay at the Westin Prince and we will definitely be back again soon! The staff were lovely, very polite and extremely accommodating. Our agent Joseph provided us with a corner room overlooking the city and CN Tower. The staff went above and beyond and created a positive memorable customer experience! Thank you Westin Prince :)
April 7, 2014
Rated 4 out of 5 by mvcboy nothing too surprised
The hotel is older than average westin hotels to some points, the noise from the fan is huge. The staff forgot to offer me enhanced room at the first time, then I have to come back for asking, so I eventually got a higher floor room without great view though.
The coffee in the restaurant is not as good as it is supposed to be.
April 18, 2014
Rated 5 out of 5 by desere excellent stay
great place for a Saturday night getaway from a small town.Felt like royalty with my stay.Upon checking in i was automaticlly upgraded to a larger room by Clara,she was friendly and acknowleged my SPG profile.Sunday brunch is to die for being a foodie critique.will definitely stay here again.Thanks again to Mr Aujla and Mila for your hospitality.
March 10, 2014
Rated 4 out of 5 by Plymouth Quiet Oasis in North York
The Prince offers quiet and very comfortable accomodations if you need to be in North York for business or pleasure. Rooms are recently refurbished and provide spacious, comfortable accomodations. Workout facilities are very good. Hotel restaurant is fairly priced, offering a nice breakfast buffet selection. Parking is steep at $12 for a suburban location.
May 7, 2013
Rated 5 out of 5 by Keepongoing Excellent long term stay
With our house under repair , we spent almost 4 weeks at the Westin Prince. It felt like a "home from home" with a comfortable room and excellent service. All staff were exceedingly pleasant and helpful. This hotel has been part of our lives for over 30 years and we will continue to enjoy the facilities, specially on family occasions.
March 14, 2014
Rated 4 out of 5 by Shaggy Fine hotel except for dining room
Very friendly hotel with good rooms. The dining room is mediocre at best. The menu states that you should let the staff know if you would like a different preparation. Wow! You can't even get hash brown potatoes at breakfast if you request them. The dining menu tries to be elegant and up to date, but doesn't even meet good normal food standards.
August 1, 2012
Rated 1 out of 5 by Milbaby Poor
Mold in shower.
Handle on shower door missing.
Tea bags not replaced daily.
Elevators under repair.
Cartering to conference room was insufficient, had to keep ordering additional food through room service.
May 29, 2014
Rated 3 out of 5 by Hoosier1 Westin Toronto
The staff at the front desk were overwhelmed at checkin and I needed to run 3 different crredit cards before they could figure out how to get one to work. After calling my credit card company i found out it was the folks at the front desk that had the problem not my card. Then it was a big struggle to change the bill to my corporate card.
April 14, 2013
Rated 5 out of 5 by Mel43 Westin Prince
We stay at the Westin Prince twice a year for five days each time. The staff and the management have always gone out of their way to make everything happen for us--which we totally appreciate. We always look forward to our next stay.
May 20, 2014