Rated 4 out of 5 by mrcport Very Central Location
Very quiet and comfortable hotel. There was construction on both the cross streets but one would never have known it. Breakfast was good quality and the staff was vey friendly and assisted us when we needed them.
17 de noviembre de 2013
Rated 4 out of 5 by Elliott21 Good overall; wifi headache!
Overall, I was very pleased with the hotel and its amenities. However, I was very dissatisfied with the internet process. I required 4 internet access keys (2 for each person in my reservation). I was granted 2 for the room using my last name and then I was required to go to the front desk EACH DAY to obtain a unique access code for the other two. Finally, on the last day (day 5), one of the staff members thought it would have been best to give me a 5 day pass. I'm not sure why they didn't provide this on day one. Even with the room access key, I was still required to renew my access code after about 8 hours. This proved to be annoying given that I would have to remember to log back in in order to receive emails.
28 de octubre de 2013
Rated 4 out of 5 by DPD88 Overall Westin Experience
Overall the Westin was a nice hotel. Although hard to find, due to city construction, the overall look/feel of the hotel was nice and it is located in perfect central location. The room was spacious and comfortable. No issues with cleanliness either. The breakfast buffet is one of the best I have ever seen. However, there were some issues with staff. Upon arrival, there was a receptionist who appeared to be new and the check-in was rather lengthy. After seeing the room, it was known that this was not the room we needed and had to re-engage with the receptionist to find us another room. Also, when departing, the valet staff took an extremely long time to bring the car. After 30 min. of waiting, we asked the valet staff how much longer and he replied 4 more min. and the car finally arrived. Nice hotel, however not the Westin standard I have been used to.
21 de octubre de 2013
Rated 4 out of 5 by japatre Great location
Nice hotel. Very well located in Berlin
19 de octubre de 2013
Rated 4 out of 5 by GShosh eleagnt and calssy way to enjoy Berkin
Excellent location with high level facilities makes you stay in Berlin at high class
14 de octubre de 2013
Rated 4 out of 5 by Luvtrvl Good Location Surrounded by Construction
Very nice hotel in shopping area of Berlin. Centrally located within walking distances of Brandenburg Gate, Checkpoint Charlie, Berlin Wall, Jewish Museum and Holocaust Memorial. Hotel is warm and well maintained with some old world charm. We stayed in junior suite and it was quite lovely and well-appointed. It doesn't appear hotel receives too many English-speaking patrons as few of the "behind the scenes" staff were comfortable speaking anything but German. Caution: spa services are somewhat lacking. Facials were "different" from anywhere I've been and not worth price. Daughter had "mani/pedi that took over two hours that did NOT include foot massage or nail polish. When notified front desk staff, they credited 50€ but still wasn't worth it! Massage by Johann was amazing! Food in hotel caters to Germans and is overpriced. All said and done, would stay again minus mani/pedi and facials, and would eat elsewhere.
11 de octubre de 2013
Rated 4 out of 5 by GShosh the comfort of being right tin the middle with top quality
The interest sites of Berlin spread all over. Being right in the middle- Fredrich and Unter Den Linden- gives you access to all walking or commuting- with ease. Add to that a facility like the Westin and you can rest assure with your vacation / sightseeing.
29 de septiembre de 2013
Rated 4 out of 5 by Gmwaldron Great location in Berlin
The hotel is very well located. The bed was incredibly comfortable and the hotel is quiet despite being in the center of Berlin. I was very dissappointing that a hotel that I would expect caters to business travelers does not offer free Wifi in the rooms. Despite the purpose of my visit being leisure, I still needed to be connected for purposes of finding my way around Berlin.
25 de septiembre de 2013
Rated 4 out of 5 by KB228 Excellent Property!
This property is beautifully maintained and in a great location for sight seeing. The staff is genuinely friendly and helpful. This hotel is a wonderful example of the spg brand and I look forward to staying here when I return to Berlin. I highly recommend this property.
11 de septiembre de 2013
Rated 4 out of 5 by mkakhor Good location
Well situated in a shopping area. No lack of top class shops and restaurants. Convenient for those taking the subway too. Room was up to expectation. Like the bed a lot. View was a let down. My room over look the side wall of another building so not much view really. Like the bathroom though the shower hose need some fixing as it makes a shrill noise during showering. Overall a pleasant stay. The check out was a let down though. The staff was cold and not helpful to some queries that I made on my bill.Definitely she is not up to the kind of service standard of Westin hotels I stayed in.
8 de septiembre de 2013
Rated 4 out of 5 by jackums69 Good location
Good location with big swanky lobby entrance. Rooms small with large atrium that might not suit everyone without a head for hights
5 de septiembre de 2013
Rated 4 out of 5 by Denali459 Great location
Overall a very nice stay.
31 de agosto de 2013
Rated 4 out of 5 by Javier Great location
Location can't be beaten. The overall design of the hotel is attractive. It's a good hotel for business or to know Berlin.
31 de agosto de 2013
Rated 4 out of 5 by Yachty1 Westin Grand Berlin
Very warm welcome at reception. The room was excellent and bed very comfortable. The highlight however was the ability to rent sports clothing and shoes for use in the gym. This is an excellent idea especially for business travellers who want to carry only hand luggage.
28 de agosto de 2013
Rated 4 out of 5 by Gregroeg Great location
The hotel is perfectly located on Friedrichstrasse near Brandenburg and Alexander Platz. Great for a tourism weekend
27 de agosto de 2013
Rated 4 out of 5 by santri1969 Very central to Berlin's attractions
I stayed a couple of times at the Berlin Grand - was upgraded all the times, staff was good, and it is a very central location from where I had good access to most of Berlin's attractions.
9 de junio de 2013
Rated 4 out of 5 by traveldoctors Beautiful
A friend and I had the opportunity to stay at the Westin Grand on Friedrichstrasse on a quick jaunt to Berlin. While the location is in close proximity to many tourist sites, it was pretty dead especially in comparison to Kreuzberg or Alexanderplatz. Most shops and restaurants in the area are not open on Sundays which is a problem when you're only there for the weekend.
In terms of the room, it was fairly comfortable. The beds are soft, which can be good or bad depending on your preference (i felt as though the bed was trying to swallow me alive). The walls are thin so you can hear your neighbors talking well into the night.
Cleanliness was marred by a stained towel, but was otherwise satisfactory. Additionally we were only provided with one bathrobe as opposed to the usual two.
We did not take advantage of the spa or fitness facilities largely due to time constraints but also the spa prices were astronomical in comparison to American hotel spas.
Service was the highlight of our stay; we were greeted by friendly and helpful hotel staff who forgave our stilted German and spoke excellent English.
27 de mayo de 2013
Rated 4 out of 5 by Spb2nyc Very comfortable, great breakfast
Got silent room with nice balcony. the hotel is being built underground, many complain about the noise. if you choose a room with yard view it be quiet.
Hotel forgot to congratulate me on my birthday. I think the hotel should be more "perconal" to guests.
surprise awaited me in check out. I have charged for breakfast and I found a check for 60 euros from another room in my account. was unpleasant.
21 de mayo de 2013
Rated 4 out of 5 by DRJRL Overall a positive stay
Positives - (1) Great location - within walking distance to Museum Island. (2) Upgraded to a Jr Suite due to platinum SPG status - thank you very much -- very nice, clean, spacious room (3) Very comfortable bed (4) Unlike some other reviews, It was actually pretty quiet in our room (# 704) - but it was on Sunday and Sunday night - so no actual construction outside was happening. (5) staff very helpful and courteous. Negatives - (1) Extensive construction going on in this area - on arrival from Hannover, our GPS had us going East on Unter den Linden until reaching Friedrichstrasse. Friedrchstrasses is completely torn up at that block. The actual entrance to the hotel is at the corner of Friedrichstrasse and Behrenstrasse so one needs to come up Friedrichstrasse from the South or on Behrenstrasse from th East. (2) Parking is 28 euros and no option of self-parking - valet will park and you can call before heading down to the lobby to pick up your car. (3) Poor A/C - As noted in a couple of other reviews - upon entry, was very stuffy and warm. Turned A/C on and dialed down to lowest temprature with max fan - but nothing much happened. A little air was coming out of the vent and not much cooler than the room. I opened the windows (as far as possible) and eventually room temperature was OK. (4) As per the poor policy decision of many Westins, platinum spg members can receive a free continental breakfast as their "recognition" choice upon check in- but apparently we are not valued enough to receive the full breakfast buffet.
15 de mayo de 2013
Rated 4 out of 5 by Senta50 Location
Beautiful Hotel, Great Location, Excellent Staff
15 de mayo de 2013
Rated 4 out of 5 by FMbs Wundebar! Barring some caveats
Wonderful place and experiences but for
1. No sheets, just the cover to the duvee.
2. No free coffee in the room
11 de mayo de 2013
Rated 4 out of 5 by Travelbird Oasis in the middle of a big construction site
When I arrived and saw all the construction going on outside I thought - oh no.. but I had a quiet night and could even enjoy sitting outside to have a drink in the evening. The rooms are spacious and are comfortable. The warm welcome of the SPG staff gave was really nice and I hope to be back soon.
8 de mayo de 2013
Rated 4 out of 5 by fiervol Great Hotel, staff to be "improved"
Westin Grand Berlin is a great hotel - perfect location, many and comfortable rooms, very nice bar/ restaurant. We were 3 guys and the junior suite accomodated us well. The room was very clean. The only thing that I seriously consider improving is the staff/ personnel. Supporting people/ staff are available at any time, but I found issues at any moment I interacted with them - at check-in, during breakfast (we were using the Platinum free breakfast benefit and we were watched and monitored constantly...as if we were some kind of strangers, or wanted to steal an egg, maybe) and, above all, at checkout. At checkout I was billed a room upgrade (at reservation time I was given the Platinum room free upgrade), that eventually came out as the 3rd bed fee, taxes/ city taxes were unclear and I was billed a €75 euros internet fee for the 2-day stay (Platinum members have a free internet benefit). At the end I came to the "right" bill, but the point is that it took 15/20 minutes and I had to explain to the guy what the spg programme is and how ot works. Another thing, that I generally find annoying/ unpolite, is that (during the same checkout phase) another front desk agent came and started talking about our situation in German (which I don't speak) with the first one for a little while.
In the end, great hotel but the human factor is always key - I suggest some improvement in this part. Thank you.
6 de mayo de 2013
Rated 4 out of 5 by yan36 very nice hotel
experience staff an great service
27 de abril de 2013
Rated 4 out of 5 by Konsta Good hotel
Very clean room with what would have been nice views if it wasn't for the construction. Good but small gym. OK bar. Great staff who brought ice to the room, went to shut down a party next door that didn't stop despite of me going to the door. Very helpful concierge. Only con I can think of we're the beds: too soft and caused back pain. Great location.
1 de abril de 2013
Rated 4 out of 5 by John2303 Restaurant Missing
While the breakfast was excellent, there was only very limited options available for dinner in the evening. There are some nice restaurants in close proximity to the hotel, but only bar snacks in the hotel itself which was surprising.
26 de marzo de 2013
Rated 4 out of 5 by PickyPickyTraveler A Berlin beauty
My first time in Berlin - a business trip - and staying at the Westin Grand added to my enjoyment of the city.
My check-in was prompt and enjoyable. Even though I arrived a few hours before the "official" check-in time of 3 PM, the front desk associate found an available room. It overlooked the courtyard garden, which provided extra quiet since there is a lot of construction taking place on the streets surrounding the hotel. The bed was extremely comfortable and the shower worked well. Housekeeping, though, was inconsistent. On some days, not all bath linens used (hand towels, wash cloths) were replaced. There was no turn-down service or refreshing of used towels in the evening,
The in-room Wi-Fi worked flawlessly. As an SPG Gold, free Internet helped me save 19 Euros/day - significant since I was at the hotel for five nights.
The Concierge desk is staffed by very helpful professionals. At least one member of the Concierge team is a member of Les Clefs d'Or, the association of professional hotel Concierges.
The Westin Grand's location is convenient to major public transport, including both underground and above-ground "subways." Taxis are plentiful; getting a taxi at 5 AM to go to the airport was easy.
I would certainly consider staying at this hotel again when next visiting Berlin.
9 de marzo de 2013
Rated 4 out of 5 by LauSer central location
the only point to make is about room 211 I occupied. A deluxe city view had been reserved. unfortunately, I faced a wall with no view whatsoever. In addition the room is located right above the goods receiving area and I was woken up every morning by the noise even though you have doubleglazing.
the bar, breakfast and room service were all OK.
7 de marzo de 2013
Rated 4 out of 5 by LAJim (Mostly) Comfortable stay
The only negative I can mention is that I felt that the bed was extremely uncomfortable.....and the mattress was definitely not the type used in most Westin hotels in the US. It was springy on the sides, and a bit firm on the center.
The bedding was Heavenly quality though.
The hotel website doesn't mention anywhere about the major subway subway construction that is going on 24/7 on streets on two sides of the hotel.
Fortunately, I was assignment a courtyard view, facing the interior, so my room was very quiet.
19 de febrero de 2013
Rated 4 out of 5 by Luci Generally great but no air humidifier
I like the hotel and I also think the employees are friendly, responsive and attentive. The only issue I have is that air in the rooms is too dry. Skin and hair suffer from it and either you make sure that enough air humidifier are available (which was not the case last week) or you need to adjust the air condition in general.
25 de enero de 2013