Rated 5 out of 5 by Deano Great service. great food. great location.
I had little bit of trouble when I check in. Manager in duty called me and apologized for unconvinced service. And she even wrote a letter for that again. The service I recieved was great. Breakfast buffet was great too. It wasn't very veriety chose of food. But quality was great. Serving was very good too. I did not need to ask anything because our waitress was all ahead of me(she knew what I need every time). My little dog had were with us for this time and she made some trouble. But how manager handled were outstanding. I really appreciate what she even offered me.
March 21, 2013
Rated 4 out of 5 by Lynn The location is great
We loved our stay in Whistler Village. The hotel is perfectly located near the gondolas and central in the village.
Be ready to be nickled and dimed for everything. No skis in the room so valet (no locker is offered) service only; $8.00/day/pair of skis!
Wifi is free in the room but if you want to use their computers you need to pay. Also $2.00 everytime you use the phone to call whether local or not (free between rooms only). In the Junior suites; you get kitchen ameneties but no table and chairs to eat from; folding chairs and table would have been much appreciated!
March 8, 2013
Rated 1 out of 5 by HATAN Disaster
When checking in was told hydro will be out overnight. Not told before arrival and given option of staying elsewhere. Fire alarms were set off when hydro came back at 7AM. Had to carry belongings down from seventh floor as elevators went out when fire alarm was set off. No coffee for the guests in the morning.(told to go next door) The worst hotel stay I have ever had. P.S. CHARGED FULL PRICE!!!!!!!. Two nights later stayed at another Westin and valet the rental. My windows were smashed out, costing me another kings randsome by renal company for the window.
January 9, 2014
Rated 5 out of 5 by Nicho1 Wonderful Ski Holiday with my Family
Having read a number of previous reviews on SPG and Trip Advisor, I was concerned about what we might experience at this hotel. My expectations are high as I was travelling a long way and stay in a lot of hotels annually. I would have to say our experience at the Westin Whistler was absolutely wonderful, the one bedroom suite was quiet, clean and really comfortable. The cooking facilities were fine for four of us and suited our needs. The facilities including the spa, pool, gymnasium and ski concierge were all wonderful and I could not have been happier.
January 22, 2014
Rated 4 out of 5 by Vaughn123 Great Hotel Location
Our first trip to Whistler for my sons March Break. Chose the Westin because of the location and the reasonable room rate. Used ski butlers for the rental equipment they are excellent. The hotel is clean well staffed and the restaurants are good but heavily over priced. The food is okay but not worth the money your paying. That goes with many of the restaurants in Whistler. If you want good food and service go to Ric's Mix Grill upstairs not down stairs. Thoroughly enjoyed our stay at the Westin and it contributed to a wonderful Whistler vacation. The only negative is the $30 plus HST parking charge per night. Don't mind spending money on lavish things on vacation however, that parking charge just rubs you the wrong way.
March 19, 2012
Rated 4 out of 5 by Linds341 Error
I only gave 2 stars on the Food section as I checked out in the morning. At work just now I reviewed my bill and was not happy I was charged incorrectly for food and alcohol. I called the desk and the young lady corrected it for me immediately.
By the window the paint had all worn off as rain had come in and it needed painting...not retouching!
I was disappointed there was not free wifi in the room.
April 22, 2014
Rated 3 out of 5 by YshouldI Disappointing visit
One has to visit this hotel simply because of the location but compared to other Starwood properties and experiences it is lacking. As we qualify for early check in because of our status we were very disappointed to have to wait 2.5 hours for our room (spoiled a good afternoon by the pool). The agent dealing with the Housekeeping department mislead us into believing it would be an hour. So after a costly lunch we had to sit around for another hour. Our preferred room was located adjacent to the elevator with a view of the Gondolas so we had to keep our drapes closed most of the time for privacy. There is a wonderful Japanese restaurant located within the hotel (but not affiliated) which made the overall experience worthwhile.
August 5, 2012
Rated 2 out of 5 by LW21 Terrible experience, will never stay again and will not recommend.
To whom this may concern,
My family and I had one of the worst experiences at your property on our recent stay. The experience started badly from the time we checked in. Upon my arrival, I had asked the front desk attendant, TIff, if there were any upgrades available. She proceeded to check into her system and advised me that there was. She told me for the number of guests we had that this upgraded room would be much more comfortable and would fit our needs significantly better than the room we were currently staying in. After checking with her manager, Daniel, she came back with the upgrade price, which I agreed to. Then she said that she needed to wait for her manager to come help her move forward with the upgrade. After she radios the manager advising that she needed help, we continued to stand there for 15-20 min before she tells me, "Oh my gosh, you won't believe this...the room is booked already". Her manager Daniel finally appears and looks at the screen and verifies that the room had indeed been booked already. After waiting over 30 min, being told that our existing room would under-serve our needs, being sold on an room upgrade that did not exist, I was obviously furious. I asked the manager if there's anything else available or anything he may be able to do in-order to accommodate us better. His reply was a flat out "NO". I proceeded to say that this whole situation was just ridiculous and that I was obviously upset. The manager's response was "hey, Tiff was just trying to help." NOT ONCE DID DANIEL APOLOGIZE FOR THE INCONVENIENCE, APOLOGIZE FOR PROVIDING US WITH BAD INFORMATION, APOLOGIZE FOR THE TIME WASTED (WHICH WAS NOW AT LEAST 45 MIN), NOR DID HE MAKE ANY EFFORT IN MAKING THE SITUATION RIGHT.
As you can imagine, this was not the ideal way my family and I had envisioned starting our Christmas vacation. The situation definitely left a very poor impression on the hotel and staff. We then proceeded to our room (which we had no idea how to get to because neither Tiff nor Daniel explained that we needed to take another set of elevators to get to), the room was very unflattering for the price we paid and the "mountain view" was absolutely inaccurate. Our view was of some trees and a glimpse of the chair lift.
In conclusion, I regret to say that not only will I never stay at this property again, I would strongly urge friends and family who ever decide to visit Whistler to not stay at this property. Furthermore, I hope no other guests will ever have to deal with or experience the poor service provided by your manager, Daniel.
January 2, 2012
Rated 3 out of 5 by Skier29 Disappointing customer service
I had to stay in a hotel in Whistler for a night as my condo was being renovated and thought the Westin would be a reliable choice. However, I was very disappointed when we could not check in at the check in time (4 pm) and the staff weren't even able to tell us how long it would be. I left my phone number with them so they could call when it was ready but still hasn't heard anything an hour later. I went back to the front desk and was told the room was ready but no one had called because they had been too busy. Neither of the two staff at the desk were apologetic about any of it. When I did get into the room it was clear that the cleaning had been rushed, as there was still a lot of the prior guest's shaved beard in the sink in the bathroom.
August 7, 2013
Rated 5 out of 5 by kintakunte Omotenashi ( entertainment )
thanks for welcoming us so friendly, having always merry greetings and small chats with smile. So often they were good stimulus to us to set up for the day. the best thing I loved there was the warmth of the staff in Whistler and Vancouver, that made me think I want to be with you again.
April 25, 2014
Rated 2 out of 5 by Audi This hotel could do better
Staff was great as well as service. The room was ok but the kingsize bed felt like I was going to roll off. It had a big dip on both sides and a hump in the middle. Did not sleep very well at all. The restaurant was nice but very expensive for breakfast. Definetly over priced. The pool was ok the only problem was that it was in the shade all day. Our friends stayed at the pan pacific mountain side so we hung out at there pool. The best pool patio in whistler. You are in the sun all day long and get to watch the mountain bikers take jumps.
October 11, 2012
Rated 4 out of 5 by tandlski holiday getaway
we have been staying at this hotel over the last several years and it seems quality has gone down hill a little. rooms are not as clean has use to be, dust everywhere (lights ect) millwork in horrible condition from use and water damage in bathrooms. beds not as comfortable (sagging in places-not quiet the heavenly expierence) rooms overall needs a remodel. Very dissapointed in having to pay for ski storeage and overpriced parking, this is a mountain resort and nearly everyone has ski/boarding gear, never paid for this in the past (not cool)...limited internet is not great for a business traveler, free service is SLOW.. other service is overpriced. resturants/bar were great. SPG members treated as regular guests w/limited upgrades (rooms/amenities ect)
December 21, 2012
Rated 5 out of 5 Our dreams came true
We held our wedding at the Whistler Westin, Dec 2011, just days after the hotel had finished a major decor upgrade. We had changed our venue with just 6 weeks to the wedding date as our prior venue involved so many compromises that it was no longer our dream wedding. The Catering and Conference Director and the chef jumped to action, amid their own decor changes, and spoiled us silly! They delivered everything we hoped for and more: single venue for ceremony and reception, great food and hang out space while photos were taken and proximity to the village for those who wanted to explore, beautiful decor for photos outside and inside, dance floor included, care for our guests with food allergies, and desserts that are still being talked about a year later.
December 4, 2012
Rated 1 out of 5 by DKUSTRA62 Very disappointed this time
i reviewed this hotel in Jan and it was great,this stay not so much, i know the hotel was sold out,but room this time was very small,last time was upgraded to loft unit,this time given very small room,as for the room1024 it missing fire grate so very unsafe with wires showing,as it was very dangerous,i talked to someone who said they would fix it,but no one showed up(not great with small kids)one on the nights i went to front desk to ask for a pencil as my son needed one for work and front staff girl was very rude and told me Westin has no pencil in all the hotel(really)not one in the back office,also i know it was not the fault but elevator broken on Sunday to get to underground parking,very hard to access anything and to top it all off it was raining and the hotel was out of umbrellas, it just seemed no one cares,anyway i must be a gluten for punishment as i am going back next weekend
April 7, 2014
Rated 5 out of 5 by FamilyFive Great Whislter Trip For Family of Five
Our family of five made our first trip to Whistler to ski on December 18, 2012. It was the first time our 5 and 8 year old had ever put on skiis. Our hotel stay was the best. Hotel staff was excellent and took care of our every need with great urgency. We waited for nothing on this trip. This hotel was more convenient than I could have imagined. 25 yard walk to check the kids in for ski school each morning, and 45 yards away from the Whistler and Blackcomb Gondolas. Best three day vacation we have had. Cannot wait to go back.
December 26, 2012
Rated 4 out of 5 by TkSwiss81 It had its ups and downs
Upon arrival we checked in and were treated rather rudely. We were never acknowledged for being Platinum members and were told there were no upgrades available for the 1st night. We were offered to switch to a 1 bedroom for a fee of $60 a night additional. We decided to pay the extra money as we were with our two teenage boys and needed the space. I am glad we switched rooms as the studio was way too small for the 4 of us. The 1 bedroom was great but please tell me why are there no hooks in the room? We would get home from skiing and everyone would lay their jackets,gloves,helmets all over the floor. It would be great if they had hooks! It was also great to have the kitchen and extra sink. Overall it was a nice stay but definitely didn't feel pampered by the staff in any way.
January 7, 2014
Rated 4 out of 5 by SPGgoldmbr great family getaway
We recently stayed at the Westin as we had bought a travelzoo package for 2nights including dinner for two on one of the nights. We were not expecting much when it came to the dinner but were very surprised to find out our dinner choice was not limited to a set menu, rather we could choose anything from the regular menu. Our children ate free, the food was wonderful and the service even better. The staff at the restaurant was top notch much like in a 5star restaurant. The manager even came over just to ask how the children at our table were liking their dinner. This was a great family getaway and we would recommend this hotel. The pool is a nice indoor outdoor pool but it is in need of a clean. That would be my one comment for improvement. We would stay here again.
September 19, 2012
Rated 3 out of 5 by Oliver2012 Whistler Vacation Review
We stayed at the Whistler resort already multiple times in the past. This time was not so great. You could tell that the hotel needs an upgrade urgently and that it has seen many guests over the years.
The staff was friendly but not very knowledgeable. Many offered SPG benefits were not available or the staff did not know it was available or how to handle the request. We had the impression that the billing of requests was more important than actually delivering.
However, the powder was awesome and the overall skiing experience was unbeatable. Maybe I am just spoiled, as a Platinum member, by the responsiveness and availability of benefits that I usually experience in Westin facilities.
However, the powder was awesome and the overall skiing experience was unbeatable.
March 13, 2012
Rated 3 out of 5 by SPG99 Service needs improvement
For some reason, the hotel concierge staff had gone home for the day at 2pm on a Sunday. The front desk staff were ill equipped to fill this void. One member said he would research dining options for me and leave a voicemail, but never did. When calling the concierge hotline, they were not willing to make a restaurant reservation for me - I had to do it myself. What's the point of having a concierge then? Overall, there was a very laissez-faire attitude to service at this hotel. The room was fairly nice though.
October 11, 2012
Rated 5 out of 5 by tobySF Perfect for skiing all day
Great location and generally great staff. Rooms are on the small side. Food is excellent.
April 22, 2014
Rated 4 out of 5 by ZimboDave The staff are exceptional
We booked at The Westin for three nights to celebrate our 20th wedding anniversary, knowing that the hotel would offer a wonderful experience and that it is so conveniently located to the Whistler Village. The last time we were at Whistler was for our honeymoon! The changes at Whistler were astounding and we loved every minute.
Our stay was thrown into jeopardy though when my wife awoke the first morning with a very severe back spasm. The staff particularly Juan and Laura reacted quickly with caring to resolve the situation. Laura knew straight away who to contact for acupuncture and Chris of Whistler Integrative Wellness Centre was in our room to consult and treat. The pending disaster was soon converted into a day and stay filled with happy memories - thank you Juan and Laura and The Westin.
August 14, 2013
Rated 2 out of 5 by Mike56 Westin Whistler
I booked the Westin expecting a good set of facilties at the hotel. The room was good, had a good view, saved money having the kitchen which we used for breakfast, was quiet, staff helpful, close to the lifts, a good valet service todrop off skiis etc. But other than using our room, we found little else of interest in the hotel. In effect it became an expensive Suite. There is no atmosphere in the hotel at all due to the layout. It just seemed a very big warehouse. Pool too small.
January 28, 2013
Rated 4 out of 5 by EddyGoldmember This hotel still meets my lofty expectations
We've used this hotel almost every year for eight years. Didn't stay last year but I heard internet was free then. Not this year. As for the ski valet charge, I understand that skis could damage a room, and you have to pay people to sort them for hotel guests. $9 per pair per day per guest far exceeds the employee costs. I suspect profit margins have dwindled, perhaps due to some snowless months. I put my skis in my car, and was happy not to wait in line at the valet in the AM. $30 parking per day represents a 33% increase during my eight year courtship of this hotel, again suggesting profit gaps. If you're gold or platinum, decline your gift and get free wifi. You may have to ask about enhanced rooms, as the girl I dealt with seemed unaware of this aspect of gold and platinum benefits. (If she was aware she didn't offer the enhanced room, but provided one when I asked) I will continue to stay at this hotel.
March 10, 2014
Rated 4 out of 5 by shirokuma Great location
If you're here to enjoy the outdoors then you couldn't ask for a better location; everything is right outside the doors. The gas fireplace gives the room a warm feeling and it's nice having a kitchenette. The rusty toaster in the drawer could use a Brillo-pad scrubbing, though!
The Aubergine restaurant was fantastic. The server was professional and attentive--she anticipated my every need. The wine choices and food (especially the warm bread) was excellent.
August 30, 2013
Rated 3 out of 5 by John45S Holiday Stay 2012
Staff was good and very friendly....Location is about the best in Whistler village with easy access to everything. However, I found the hotel to be very "cold" in that it did not take full advantage of its location or facilities to feel like a resort vs. a room near the lifts. Virtually no fire pits or entertainment, Lobby is not a place to relax and get a drink and hotel charges too many fees like ski -storage I have never seen at any comparable property.
January 1, 2013
Rated 5 out of 5 by SJA54 a great ski vacation
Location cannot be beat -- right in Whistler and steps to the gondola.
Property is quite nice. SPG recognition is great (we received an upgrade over Christmas week). Standard rooms are quite nice and some of the upgraded rooms are stunning,
Concierge team was excellent and gave us a lot of help pre-arrival -- airport transport and dinner reservations.
Have stayed several times and would definitely return.
February 11, 2014
Rated 4 out of 5 by Andrew21 Winter Escape
It was a one night stay with a few friends to do some boarding the next day. It was perfect because they allowed early check-in at 12:30pm and for after check-out we were also allowed to park until 5pm all no extra charge. The staff was friendly and very accommodating. The pool was amazing an experience and very memorable as it was snowing a lot and the snowflakes looked like falling stars. Truly a magical winter escape for my friends and I. Thank you.
February 26, 2013
Rated 5 out of 5 by Grannyfrannie The Westin Experience!
The Westin Group is always our preferred place to stay and The Westin Resort and Spa at Whistler is no exception. A beautiful property; a very warm welcome from the Bell-boys/Concierge to Reception.
Our room was spacious, beautifully fitted out and, of course, the Heavenly Bed.
Excellent recommendation for excursion and restaurant.
We had only allowed for one night at the resort and wish it was more. We will look forward to our return. Fran and Dex
August 9, 2013
Rated 4 out of 5 by MountainMan Convenient & Serviceable
Everything is convenient at the Westin Whistler Resort:: Whister village access, Gondola for both Whister & Blackcomb, full kitchen, even shuttle service to-from Vancouver. As a loyal SPG member, I have stayed at much nicer SPG properties. The Westin Whister resort is starting to show age and needs some renovation.
The only complaint we have is that the room we stayed has a false ceiling and we can hear every footstep from the guest room above us.
March 2, 2013
Rated 5 out of 5 by PJ13 Great relaxing Resort in Whister
I have stayed three times at this property in the past year and every time I am pleased with the consistent great service that I receive. The hotel is conveniently located and has nice spacious rooms and suites. The staff always explain the amenities and location of the room being provided at check in and are polite and professional. The facilities are great and its the perfect place to kick back after a great day of biking, hiking or shopping.
September 22, 2012