Rated 3 out of 5 by dayoff need additional training
I had stayed at this facility even before a SPG member and found the location to be additional value and staff friendly. However, this time the check-in process long and staff inadequately trained regading spg crossover reward program. I found this to be a big hassle, not just at this location but at other spg properties in Thailand. And while having dicussion/confirming between staff, they spoke Thail (while this would be ok, would have appreciated if they spoke English, since I was right in front of them).
June 11, 2013
Rated 3 out of 5 by SINK Decent hotel, great location, but poor SPG recognition
Although I have rated this Westin relatively high, this location lacks the SPG platinum recognition. At other SPG hotels in Bangkok, breakfast in the restaurant is standard. Upgrade to suites is basically impossible at this location. In the past, I have been given a slightly larger corner room (xx25) on high floors, but my two most recent stays, just an regular "executive" club access room on a different floor from the club lounge. Although the club lounge is decent, it is no way spectacular compared to other club lounges in Asia.
Had this hotel not right on the Sukhumvit near Asoke and the other SPG across the street been a bit more affordable, I would never of stayed at this place. Just too many great hotels in Bangkok.
Wifi is way too slow or not available (not able to connect).
June 12, 2013
Rated 4 out of 5 by Derek1980 In need of restoration but general a great hotel
Good SPG recognition, especially their welcome specialist that contacts you prior to arrival to be acquainted with your preferences.
Excellent staff especially bell staff petite lady who is both gracious and hardworking. Acknowledges all guests entering the hotel. Next is the staff at the lounge, attentive and meticulous.
Ambience of both the executive lounge and seasonal taste is quite optimal, high ceiling and well spaced. Nice lofty view of the area skyline from the lounge during cocktail hours.
But selection of the lounge drinks are quite limited, and management should consider some cocktails since it's named cocktail hours.
Room is nicely decorated without overdoing it. But screaming a need of restoration and maintenance. Shower head pressure is quite an issue since it's quite minimal. Tiling in the shower area seems uneven, water trapped after showering. Corridors are a little stale considering theme of Westin is a refreshing stay.
Overall a great hotel with dedicated staff, attentive and gracious. But oddly management lacks personal approach and does not mediate or address certain issues. No response from emails that requires attention, which is quite disappointing.
July 25, 2014
Rated 4 out of 5 by matty206 littlebit old, but clean and tidy!
In fact, I have not expected in Wesin staying, because the room rate was cheaper than the other hotels. but really nice hotel. Hotel managed clean, lounge and SPG member benefit was very nice. But one weakness thing is the location. siam is busy downtown, so there was quite noise until late night. So, If I would stay in Bangkok, I have to think about seriously staying in westin because of this problem. but hotel was very good! So I'll recommend to my friend if they want staying in downtown.
March 28, 2014
Rated 3 out of 5 by Sperry8 Getting worse and worse
Although not my favorite Starwood property in Bangkok I wanted to give the Westin another chance. I'm not happy I did.
I arrived at 4pm only to be told my room wasn't ready yet. I had to wait 1 hour to check in. A 5pm check in is not acceptable in my opinion, especially for their top level customer who was only receiving the base room and not an upgrade).
The worst part of my stay was the room. The A/C didn't work (water fell from the ceiling in the middle of the night and maintenance had to be called). They installed a new high tech system to operate the lights and A/C since my last stay. However it doesn't work properly. No matter what temperature I set the A/C to - it always kept the room at 21. Too cold for me. I had to turn it off and on all night ruining my sleep. Further, one night ALL the lights turned on at 5:30am. I obviously was woken up and sadly couldn't fall back asleep.
The room was a decent size and has a work desk with 1 outlet next to it. More outlets are needed as I had to unplug both lamps to get access to 3 outlets. Leaving the room too dark.
The bathroom was decent and they offer a scale which I like. They also had a rainfall shower head which is a plus - but the water pressure is light and worst of all - the water seems to be able to only be set to too hot or too cold. It is almost impossible to get the water a decent temperature.
They have a nice pool and a small gym. The gym is equipped decently but it's so small that a max of 2 people can use the free weights at the same time. And even then it's a crowd.
Recognition at this property has improved since my last visit and although I was extremely disappointed in the room and service at this hotel, I want to acknowledge the work they've done in this regard.
1- No suite upgrade was provided but it was over New Years and the hotel was fully booked.
2- Happy hour in the club lounge from 5:30pm to 8pm. I truly appreciate a happy hour that is run so long allowing you not to rush to try to enjoy it. Other properties should follow the Westins lead in this regard. Sadly, I'm not a huge fan of the club lounge which is basically three small rooms crunched together with limited seating (you sit right on top of others when maximum occupancy is reached - as it was during my stay). Finally, the food on offer is OK, but there is not enough selection. One one of the nights, the hot dishes were all meat. Nothing for people who don't eat meat.
3- Six free water bottles each day (another wonderful and appreciated gesture). Allowed me not to have to bother calling them each day for more water.
4- Fast free internet.
5- Free buffet breakfast in the restaurant or club lounge in addition to the Platinum amenity (this is an upgrade from their previous policy of requiring you to lose your Platinum amenity if you wanted breakfast in the restaurant). And I want to acknowledge them for fixing their prior error. Nothing annoys me more than feeling I'm being nickle and dimed - and this new policy is appreciated. As well, they have significantly upgraded their breakfast with fish of the day (salmon, yum!) and a large selection of dim sum.
6- 3 pieces of laundry free (per stay), and free expedited service (paid). Love this perk and it is appreciated.
I found the service lacking. At the club lounge I had to find people to get or refill my drink. They didn't come around often.
I ate at Kisso restaurant and ordered 3 dishes. Unfortunately only 2 came. I spoke to my server to address the issue and she kept telling me I didn't order the 3rd dish. I realize there is a language barrier that likely caused the confusion, but to tell me I am wrong over and over is not quality service. I know I ordered correctly, and would've forgave the issue had she been contrite. If I want to be treated insignificantly, I'll go home.
As well, all I got for my room troubles (A/C, lighting, etc.) was an "I'm sorry". Nothing more, no offer of anything for my trouble. Just a feeling as though it was nothing I should be bothered about.
So, although I am happy they have made significant improvements in their Platinum recognition and breakfast - I will likely not return. And with all the Starwood properties on offer in Bangkok, I see no reason why you should either.
January 3, 2014
Rated 5 out of 5 by Magpie Western Grande - Excellent
Where do you start.We would like to thank all the staff from door persons on arrival to concierge at the main check-in to the wonderful club lounge check-in people to the bar staff in the club lounge and our service maids for the rooms.Also thanks to the executive chef and his staff & breakfast floor staff for wonderful food & service.After an evening out for dinner we would finish the evening on the balcony where the band plays having a lovely glass of red wine.the staff again very well done.The fitness centre was well looked after and had all the necessary equipment needed for a good work-out to star the day.The pool area was a good size to enable you to swim also.
We would like to thank the General Manger for the excellent work he is doing as this is reflected in the quality & service standards throughout the hotel,We look forward to our next stay over the New Year period in 2015 & look forward to meeting the General Manger.
July 2, 2014
Rated 4 out of 5 by IndiaAhmed Good location
Nice place for a short stay. Accessible and right at the heart of culinary options.
July 24, 2014
Rated 5 out of 5 by RhysW My Stay after a few years
Since my last stay here in 2009, I am impressed by the level of responses and even improvement which I was surprised.
The idea of loan of sport gear for use in the gym and also a day pass for the sky train was brilliant as well. Thank you very much.
July 14, 2014
Rated 5 out of 5 by Willo1 Great Hotel
It was a great hotel with friendly staff and excellent facilities
July 24, 2014
Rated 4 out of 5 by Flood Slight flooding in the shower room
First of all, staff service is always excellent and met expectations.
1) For such a spacious room, the bath room is a rather cramped area; The toilet near the front-door was more spacious than it; 2) The shower room water does not drained well, after a shower, soap waters were "flooding" the shower room. It was impossible to step out of the shower room without stepping on these soap water; 3) There are not enough lightings in or around the pool, it is too dim when one is swimming at night.
December 23, 2012
Rated 2 out of 5 by Mukmuk The hotel needs improvement
I stayed there for 3 days recently and my experience was less then satisfactory.
a) The shower is dirty and very 3rd world. The water pressure from the shower head is poor
b) Getting a taxi OR a hotel driver to come to the front reception on time is impossible. I had pre-booked a driver on a few occassions and it takes forever for them to reach the front driveway despite pre-booking for a specific time.
Other then that the hotel is ok. Staff are nice and try their best to help.
August 25, 2013
Rated 4 out of 5 Very Comportable but very Noisy
I stayed during Christmas..
Westin hotel is located front of Terminal 21..
My stay season was timing for parties...So terminal 21's hotel garden had a parties everynight. But..they are not professional singer or professional artist...So they made very big noise until midnight..
The problem was hotel rooms has no soundproof window.. I had to endure their song(almost noise).
Other thing was perfect, but every night nightmare was started...I could'n get a sleep until midnight..
January 6, 2013
Rated 4 out of 5 by LondonBanana Skipping in Bangkok
Conference organiser selected this hotel and had been at other Westin in Europe but much cheaper and good quality. Swimming pool was bit small and dated including the gym weight machines but I was surprised to find a skipping rope so found myself skipping in Bangkok. Food and bed are all usual Westin standard. Try it!
June 27, 2014
Rated 4 out of 5 by keyze Great location
The Westin at Sukhumvit is ideal for short escapes on nearby malls and street markets. It is situated next to the Asok train station. Also has many restaurants and offers evening entertainment with a live band or piano at the bar in the lobby. Great disappointment that the WiFi in the room is not complimentary at this day and age, especially when other hotels in the area. with two less stars, are offering this service for free.
May 16, 2014
Rated 4 out of 5 by Gary51 Regular Customers
I have stayed at the Westin on a regular basis for 7 years. I have always thought of this hotel as one of my favorites. However this trip as the hotel was very busy standards have dropped. I gues this maybe down to management not having enough staff on duty. Also I am not sure what they have done to the pool but its a real mess since so called "renovation" and needs to be re worked. I tip for management... dont forget to take care of your regulars even when you are busy.
May 29, 2012
Rated 5 out of 5 by Shannon31 The idea,hotel
Staying at The Westin Grande Sukhumvit Bangkok, was the right decision. The location is perfect, right in the hub of the city.
The highly efficient sky train at exit 21 takes you right into a world class multi level shopping centre, where the upstairs food court is gourmet and elegant yet casual dining.. Only a 2 minute walk back to the Westin and time to relax at the gorgeous bar, which is classy yet cosy. This is my preferred choice of hotel when ever I am traveling .
October 15, 2013
Rated 3 out of 5 by HNY2013 This hotel needs a little refurbishing
The air conditioner temperature is not adjustable. Either on or off only.
The water temperature suddenly turns really hot while showering and it delayed to turn back cold. Almost got burnt from the shower.
When I first got into the room, the carpet smell is very strong and not very pleasant.
Pool is a little small to cater for so many hotel guests.
Otherwise the overall hotel is good location, good services, and really heavenly bed so comfortable for sleeping.
January 6, 2013
Rated 4 out of 5 by Kinky Sleep Experiences
The very relaxing sleep experiences is certainly unfound in other International chain of Hotels anywhere.
Another matters is the strong acoustic in the room architecture is so perfect, that you can stay undisturbed by the adjacent neighbour.
July 1, 2014
Rated 5 out of 5 by MSWZ Great Hotel
Great experience every time I stay.
July 15, 2014
Rated 4 out of 5 by JuergenB A hotel to recommend
I had a first stay in the Westin in Bangkok about a year ago and since then I am coming back frequently and I love to stay there. The hotel has a convenient location in the Sukhumvit, the rooms are nice and the staff especially in the lounge is friendly and supportive.
June 26, 2014
Rated 4 out of 5 by wanglaw Excellent hospitality
I was having a very bad cough and decided to stay in the room when the house keeping staff came to make up my room. They saw me taking medicine and they wish me recovery.
Not too long after, their supervisor came and to my surprise, she brought with her a bouquet of roses and a handmade card ! Hand drawn pictures and hand written notes with my name on it, wishing me speedy recovery. What a spontaneous caring gesture !
April 24, 2014
Rated 4 out of 5 by Nakane41 Front receiptionist's professional knowledge
In the past three consequtive stays, there is always confusion which non smoking room is allocated though I always specify smoking. Atittude of receitionist sometimes bureaucratic and sometimes she mede me feel being "Ordered"
June 29, 2014
Rated 5 out of 5 by Leow116 Great Hotel with Excellent Service
One of the best hotels I have stayed ever. The customer service was excellent and consistent- all staff were very friendly, polite and helpful. I would strongly recommend this hotel to others!
July 3, 2014
Rated 5 out of 5 by JudeC Westin Grande Sukhumvit Bangkok Review
The overall staff service level is excellent especially the SPG recognition by the housekeeping staff who went out of the way to greet me "Happy Birthday" as I was walking out of my room and the personalized birthday cake and greeting card. The housekeeping staff also made animal figures using the towel which brighten anyone after a long day. The location is great as it is next to Terminal 21 that gives access to shopping and great food.
November 23, 2013
Rated 4 out of 5 by arno50 great location
great location in BKK !! nice rooms hot pool and the staff is amazing
great place to stay
July 8, 2014
Rated 4 out of 5 by Classic classic hotel in Bangkok
Not the most modern hotel. Common areas nicely maintained and improved. Rooms (bathrooms!) bit dated and due for facelift.
Location is great. Service is good. nice gym
June 30, 2014
Rated 3 out of 5 by E007 Disappointed with the internet facilicate
The attitude of staffs in your hotel is excellent. However, there would be charges for the internet facilicate at room is unacceptable. Nowaday, even the 3 stars hotel will also provide free wifi service. I just cannot believe that such a good quality hotel will make charges for such a tiny little services. I really think that your hotel may need to think throughfully in this matter. Hope you will consider my suggestion.
April 23, 2013
Rated 4 out of 5 by Raymund Great Hotel in Bangkok
One of my greatest stay in Bangkok.
July 6, 2014
Rated 5 out of 5 by dadaji hotel review
We stayed at this hotel for one week at this hotel. It is absolutely perfect location. The staff is superior. Having ownership of several major hotels in USA, i can say this one is excellent. I wish we have such a caring crew. Very good food. every one willing to do their best. Most accommodating. The location is one of the best in town. Room size is large and with all modern amenities. Highly recommend this property.
December 10, 2013
Rated 4 out of 5 by Lovetravelling80 Great stay
Great hotel in a great location in Sukhumvit. BTS and MRT is just around the corner, so can easily go everywhere in Bangkok.
I had a good rate when I made the booking, and before checking in I was given av offer for an upgrade to a executive room for 1500 baht per day including access to the club lounge. The room is big and looked modern, but I never really liked carpet on the floor, as it feels dirty. I were given late checkout until 4pm, and could stay in the cloub lounge and enjoy the happy hour + the pool area until I left the hotel around 8pm. I really appreciated that. Overall the staff was very good at this hotel, but some lacked attention towards the guests. Pool area is nice, but drinks and food is very expensive and they add service charge and government tax to your bill (17.7%). Breakfast was ok. Will definately stay here again if I can find similar rates.
January 10, 2013