Rated 1 out of 5 by MJMNYC Worst Westin I've stayed in
Don't stay here. With so many Vegas options, find something else. I'm Gold and never felt that way. Issues
1. Clock didn't work
2. No heat first night
3. No heat 2nd night after i asked it to b fixed
4. Asked concierge for help checking out "i don't do that"
5. Slooooooowwwww internet
Don't waste your time
March 1, 2012
Rated 1 out of 5 by Byron51 Not up to SPG standards
Rooms not ready upon 8pm arrival, computer problems which is OK. Asked 4 times for a roll away on Sunday (9am, 3pm, 8pm, 11pm) At 12am finally slept on bedspread on floor. Knocked AND CAME INTO ROOM at 1:00am with the roll away. Of my 6 nights the room was only made up 3 of them
November 5, 2012
Rated 1 out of 5 by JillP Westing Casuarina Hotel
I will never stay at a Westin Hotel again.
1) pet policy
2) smoking policy
3) rude staff
4) outdated furniture
5) not clean
November 1, 2011
Rated 5 out of 5 by milhouse A true oasis in Vegas
I stayed at the Westin Las Vegas in May of 2013. I was in Vegas for a week and was staying at one of the "Casino" hotels until the Memorial Day long weekend (at which point their price got ridiculously high and I opted to switch hotels). I had thought of staying at the Westin Las Vegas before but the general mixed reviews had turned me off of the idea. This time the price could not be beat and I decided to try it out. One of the best travel decisions I've ever made.
I don't know if it was the direct contrast between the other hotel and Westin - but the Westin Las Vegas is an oasis in LV. Reasonably sized hotel, friendly staff who remember your name, a nice little relaxing casino, and stardard high quality Westin rooms.
Also, a GREAT location. It was an eight minute walk to the corner of LVB and Flamingo. You can't get from a room in the Bellagio or MGM to the strip in eight minutes.
Anyone considering booking this place, just ignore bad reviews - some people complain about anything - and book it. You'll be glad you did.
June 16, 2013
Rated 2 out of 5 by ryan212 Zero SPG Recognition - wont let you change rooms
This hotel started off being a nice option from something off the strip and they did accommodate an early check in. There is evening snacks which is a nice and the food is wonderful- But the rest of our stay went downhill quickly. 1st the lobby has a horrible smell - all of us noticed. 2 no upgrade. They have tons of plat members. 3 And where I get irritated. The A/C was not working properly- ever. Tried to call downstairs but the phone stopped working. The lock on the door got stuck, the place is in dire need of an update. I wanted to move rooms but they were sold out and I was told no- really? Finally my 3rd or 4th maybe 6th visit they could only give me a room with one bed. That obviously doesn't work. And still no one offered to fix the phone. This Hotel is no category 5 ever. It's more like a 2 or 3 in terms of comparable Westins - the pool area is small for any hotel standards. Don't come here expecting a fabulous resort. - It's not. If u come here when it's not busy I assume its ok- my experience tells another story.
March 30, 2013
Rated 1 out of 5 by UnfulfilledSPGmember Nightmare hotel
The hotel staff was unhelpful during a nightmare trip. The hotel system went down and the service was unsatisfactory. I had arrived around 2:30pm and did not receive a room until midnight. If that is what you are looking for, then you will find the right place.
October 29, 2012
Rated 2 out of 5 by SeattleMel this should not be listed as category 5
I will start with the positive.
That location is off the strip.
The staff is generally friendly and helpful.
The hotel is overall ok.
The location is off the strip. They say it is only 1.5 blocks from the strip, but these are super long Vegas blocks. It is at least 15 minutes to get the strip. It can be a problem in full Vegas heat.
The property used to be something else and is re-badged into Westin. The worst Westin I have been in. Although it is acceptable overall, what is not acceptable is the Category 5 rating. This property should not be ranked higher than 3.
Thankfully the staff saved the day and the stay was a pleasant one. I don't think I will return.
August 21, 2013
Rated 2 out of 5 by Erin82394 Spotty Maid Service
When I checked into the hotel on Monday night, there were no bathroom amenities in the room - no soap, shampoo or conditioner. Thursday I left the room at 6 AM and returned after 9 PM and no maid service had come by.
May 28, 2012
Rated 4 out of 5 by seg1201 New Years Eve in Vegas
While I usually stay at the bigger casinos on the strip when I go in the fall or spring, I decided to stay at The Westin for New Years this year. Ended up being a good choice. It's conveniently located near the strip, so you can walk to most of the major casinos. For me, I liked having the ability to go back to a quiet location after being on the strip all day. I've had plenty of times where the bigger casinos were so loud at night that I couldn't sleep...that wasn't the case here. Another bonus is that unlike the strip hotels, The Westin doesn't charge for their fitness center. It's not big, but it works.
January 2, 2013
Rated 1 out of 5 by StephanieH Not worth the stay
-The gentlemen working the taxi valet is super nice and prompt.
-The waiter working breakfast at Suede on 12/9 was *really* great - LV service at its finest.
-There's a 24 hour Starbucks.
-It took two days to get the room to reach 70 degrees (during winter), with the fan on ON the whole time.
-Resolving my green rewards for skipping on housekeeping a day was a mess with the front desk; over 15 mins to sort it out.
-NO one working the SPG Gold/Platinum desk at all during my entire stay.
-Worst service ever at Suede on 12/12 for breakfast. They did seat me. No greeting from the waiter. Got my food and sat. Waitstaff chatted off on the side. Got up and poured my own orange juice. Still no greeting. Nearly done with my breakfast, I'm offered a coffee/OJ. I told him I poured it myself. I finish my breakfast. Waiter is nowhere to be found. I walk out and leave.
-The casino section is right next to the Suede Restaurant, so you'll hear the bells and whistles loudly while you eat still.
-Room ventilation is inadequate to remove the smoke from the building - my room still smelled of it.
-Walking into a smoke-filled casino is far from my ideal of a heavenly stay at a Westin.
December 13, 2013
Rated 1 out of 5 by Robert Very low quality construction
This building is the lowest quality, cheaply constructed, non-insulated and nosiest hotel I have ever stayed. Westin should be embarrassed about having its name on this property.
May 20, 2013
Rated 2 out of 5 by Sosfinch Heavy, unpleasant air deodorizer in the lobby and hallways
For a non smoking hotel, the odor of the heavy "air freshener" is just not necessary, restaurant overpriced for the quality served, and service less than desirable
April 19, 2013
Rated 1 out of 5 by Zohy9997 Very Poor Condition
The hotel has deteriorated to the point it should be closed and revamped. It is an embarassment for you and was for me given our stay was a vacation weekend.
September 13, 2012
Rated 1 out of 5 by RickW Westins are great, but not this one!
I recently spent 3 nights at the Westin Casuarina, and I'm taking the time to write a review to warn fellow travelers not to expect much. After proceeding from the cigarette-smokey lobby to the room, I noticed a loud rumbling sound. It was a huge piece of air conditioning equipment just a few feet away from my window on the 4th floor room. I asked to change rooms, and was taken down the hall to a room that was quieter. In the new room, the heat did not work, and required a service person to open the heater with a screw driver to turn a valve. He explained that that automatic valves were inoperative in many of the units and needed to be replaced. I tried to log on to the internet, but could not log in. After spending time with the telephone service guy to no avail, I was instructed to have the front desk do a "reset." I was not expected a science project for something that should be simple. The lady at the desk was helpful, but explained that it was a common problem. (So why, then, was it not fixed?). Also, the tub drain was clogged. Not what I have come to expect from Westin, which usually provides fantastic hotel rooms elsewhere.
February 29, 2012
Rated 2 out of 5 by kangol73 After 3 stays and horrible service never again.
Let me just say I give places a chance. I have stayed here 3 times but will never stay here again. The first time was actually ok with the exception of not having a ihome dock as listed in the comfirmation page. The second time the same thing no ihome dock, I was then first on a list to recieve one if someone would get up and physically go find one. I checked in early on a Thurs for 4 nights so it should'nt have been hard to find one. Needless to say I never recieved one and I had annother reservation the following week for 2 rooms, I requested to have the rooms connected and havea ihome dock there.
Oh but wait, My last visit was the worst. Again no ihome docking station and the mini bar did not work..... at all. I was told not only from maintenence but also staff that that is how cold the mini bar gets. Wow because it didn't work at all and had the unworking fridge smell. I had to persistently insist and complain to be moved to another room with a working mini bar and a room with I home dock. If you are going to advertise something, provide it. Finally I was moved. Didnt get to be next to my friends but at least the mini bar was working and there was a I home dock, finally. 3 reservations too many!
June 21, 2012
Rated 1 out of 5 by SPGRocks Awful Management
The hotel itself is fine. Clean, big rooms, decent room service, convenient location. However, the staff and particularly management are not up to Starwood standards.
I'm platinum SPG so I stay at a lot of Starwood properties. Their billing system was down so they weren't able to print or e-mail me a folio (bill) at check out, but the front desk assured me it would be e-mailed in a couple hours. However, my credit card had already been charged for the room....
6 hours later, no folio. So I call the hotel. The manager Samantha's response was "sorry, nothing we can do." When I asked if it were possible to come up with an alternative such as a manual or handwritten receipt, Samantha the hotel manager said no. Now, I wasn't trying to get anything for free, I just wanted a receipt for the charges at the Westin so I could submit an expense report the next day.
Thus began a 24-hour ordeal of multiple calls to Starwood and customer service, which eventually culminated in receiving a handwritten receipt from Samantha, the manager. This was exactly what I'd originally asked for.
It is now 5 days later and I still have yet to receive a formal folio from this hotel.
I will never stay at the Westin Las Vegas again.
October 30, 2012
Rated 2 out of 5 by JSeng Disapointed Platinum Member
I practically lived in a Westin for 6 months and therefore expected wonderful customer service like I have received in the past. I was sorely disappointed. We arrived early (noon) and was told the room wasn't ready. They gave us water and we sat at the bar. 2 hours later I checked the front desk to see on the status of the room and was asked to get my ID, which I was a little annoyed since I was only checking on status. When he did check, he excused himself to the backroom for 10 minutes and when he returned told me that he couldn't reach housekeeping. He said he would call me when the room was ready. I was not reached until after 4pm and then was told the TV wasn't working and that someone would be there to look at it. Great, so after waiting for over 4 hours, I have to wait for someone to fix something in the room. Later that day I asked for a late check out (1pm) and was told that I could get a late check out if I changed rooms because they needed the suites for Platinum members. Maybe I'm missing something but I couldn't check in until after 4pm, so how is it that I can't get a later check out? does it really take 5 hours to clean a room? I was very disappointed with my stay and was happy to be moving to stay at another hotel.
June 4, 2012
Rated 2 out of 5 by SPGLoyalfamily1 AIr Conditioning not working , Pool Heater not working
The hotel staff was polite and professional. The lobby staff was satisfactory. We became unsatisfied once we arrived to our room. The room was 78 degrees when we arrived. We lowered the air to 67 and went to bed. We woke up all night, the air temp never got below 76. I spoke to the front desk in the morning and they up a repair man. He was also very pleasant and polite. However, the problem was not fixed. I went to the front desk again the next morning and they tried yet again to fix the problem. Bottom line, we stayed in a hot, uncomfortable room for the three days. Prior to our stay, I confirmed twice that the pool was heated. The pool was not heated. The water temperature was 60 at best. It did not even heat up during the day. When we spoke to the pool staff there, they said the heater had been broken for several weeks. When you have young teenagers, that cannot go in the casino to gamble, you need to have a comfortable room and pool to relax by. I complained at check out again and they said they would give us a 2,000 points. The hotel was 16,000 points a night for the night we used points for and $220 for the other night. How does 2,000 points make up for a sweltering hot room and ice cold pool. The weather outside was about 70. So it was more comfortable outside than in our room.
November 11, 2013
Rated 1 out of 5 by AM185038 Unacceptable Service
As an SPG Platinum member that stays at Starwood Properties for more than 100 nights a year, the level of Service provided at Check-in was beyond unacceptable. The check-in staff made me wait in the lobby from 1PM to 4:10PM., The reason, we were at capacity last night and tonight. The room was not that special, so why did you check-in several people before me, and then check me in at 4:10 pm, (just because of a higher floor). The room itself was below average with the furniture completely displaced in the room. This level of service and lack of acknowledgement of Loyalty is reason enough to defect. After this stay, I am seriously considering switching my Loyalty status to a competitive brand or I just will never stay at the Las Vegas Westin.
March 20, 2014
Rated 4 out of 5 by Leis Great hotel
The room was great, my husband was thrilled with the HD TV in the room. However, I asked at check in if there was a hot tub and was told no. I was incredibly disappointed when I looked out my window just prior to check out to see a HOT TUB below me. I would expect Westin staff to have better knowledge of the facility. The same person checked me out. I mentioned the bad info and she said she had asked someone AFTER I asked and discovered they did have a hot tub. Nice if she would have asked before she gave me bad info. An insincere sorry didn't really make me feel better about missing the hot tub.
April 2, 2013
Rated 5 out of 5 by Frazzeled Wonderful Staff and Service!
This is was our 2nd time staying at The Westin Las Vegas Hotel, Casino & Spa. Our first time was in November of 2011. They have made many upgrades since taking over this property, and we certainly noticed them.
For this visit, we were celebrating a milestone birthday.
In the Past 18 months we have stayed 4 times at Westin Las Vegas Properties, and have always been impressed by the facilities and staff. However this is the first time we have ever been called before our visit to see if we had any requests to make it special. Heidi was wonderful. We had hoped to upgrade to a suite using some of our earned suite nights, but there were none available when reservations were made. When Heidi called, we asked since there we no suites available, if it would be possible to get a high floor at check-in. We were told there would be no problem. My were we surprised when we checked in, not only were we on the 17th floor, a suite had been found, and held for us. It made this an extra special weekend.
The gentleman (I am sorry I forgot to note your name), that checked us in on the 13th, and out again on the 16th was also very professional and went out of his way to service us.
Both Heidi and this gentleman knew we were celebrating a milestone birthday, and a wonderful cake and wine were sent to our room. It is small details like this that make Westin's our first choice of SPG hotels.
June 17, 2013
Rated 4 out of 5 Dramatic Improvement in Staff
Approximately one year ago I stayed here and it was a complete and total disaster. However, after talking with the GM, I promised to give the property another chance, and I am very glad that I did. I had booked two rooms for four nights last week.
Matt, at the Gold, Platinum, VIP desk, went above and beyond to make sure the stay was perfect and without any glitches. From an upgraded room and breakfast vouchers he set a great tone at check in. Throughout the stay, Matt checked daily to make sure the stay was going well.
I encountered a dental issue while staying here last week and David the concierge made sure to get me in with a fantastic dentist on a Friday morning, very near the hotel. She was awesome!
I cannot say enough good things about Matt and David, they both went above and beyond! I also observed both of them doing the same with other guest too, so I know it wasn’t just because of my bad experience last time.
While I didn’t see the GM, Amanda did send me an email during the stay to make sure everything was okay.
I rated the hotel a 4 star, based on some property conditions, but the staff is clearly a 5+ star!
The location of this property in my opinion is the best in the city. It is ½ Vegas block off the strip. So you are close to the craziness by walking a short distance either through Bally’s (side door) or the Flamingo (back door). It is a smaller quite casino.
The breakfast buffet is mediocre, you can do much better on the strip, but it does have fresh fruit which is nice, and the staff was out of this world friendly and helpful.
The rooms on the 17th floor have heavy metal doors with commercial grade closers on them. So they slam shut hard and loud. It is very distracting when other guests don’t take the time to close them manually and slowly. I had to call the Service Desk three times on my stay as the people across the hall left the door open to slam when their 6 pre-teens ran in and out all evening. While that is not the hotels fault, and security came each time within a couple of minutes, the industrial doors are not a good fit.
The T.V’s above channel 20 pixilate so it was very frustrating trying to watch programs.
Even thought I had chosen the green choice the maid put a piece of chocolate in my room on the counter each night! Very nice touch. Also, they hung a bag with water and coffee on the door each morning.
The HVAC system worked much better than it did on my last trip. The property has obviously fixed this issue since my last stay.
If you don’t mind some of the property’s current defects, this is a great place to stay while in Vegas, the staff are awesome!
January 21, 2014
Rated 4 out of 5 by hangingchad Decent location, great staff
Stayed at this hotel to celebrate my friend's 30th birthday. The manager upgraded us to a suite after the first night and sent up a plate of food and a few beers with a personal note (very nice of him). Overall, the hotel was decent - Las Vegas has never been a place to stay loyal to big chain hotels. However, this Westin provides a decent option if you are wanting to rack up SPG nights / points and still stay at a nice hotel. Small casino inside the hotel was adequate. Service was excellent. I would stay here again although it's not quite on par with many of the other hotels in Vegas.
November 21, 2012
Rated 4 out of 5 by KeithH Its Westin
In the scheme of SPG properties I would say this property rates right where it should. Its a Westin that is doing everything right. The facility is off the strip but within a short walk. The price beats Strip casinos . Room is a little small for Vegas, but very nice. The Casinio in the hotel is pleasant and clean with mainly hotel guests. It attracts a sensible "Westin-kind" of crowd. Additionally $5 Blackjack on a Saturday night is a nice find if you like to gamble but are running low on funds!
Its not glamorous or the Luxury Collection, it is just very nice.. Very dependably Westin
September 15, 2012
Rated 5 out of 5 by Calgary99 Westin is great place - ignore negative comments
we stayed there with my mother in law who is 88. My kids wanted us to stay in the big name strip hotels. I am glad we stayed at the Westin. Being a smaller hotel was great in getting quick access to parkade as we drove to the major hotels and shows (parking is free at the other hotels but we used valet parking for $5) which is a lot easier than walking all over. The staff are very good. The buffet breakfast was great. Overall very good value. The Westin beds are always great and can be counted on for a good sleep. One teeny item is they need to shampoo the hallway carpets more often.
April 1, 2012
Rated 2 out of 5 by smcappel Services needs improvement
The cashier's desk was ALWAYS very slow. My husband and I went down to either get cashed out traveler's checks or cash a large bill and could complete our transactions in a timely manner. At one time, a customer was having a problem and 3 members of the cashier staff was helping him while a line of 8 people waited. They should be trained #1 to understand English and #2 become more efficient in helping more people at a time. Next year when we have to travel for a conference in Vegas we plan not to stay at the Westin. Unfortunately, we will need to pay for better service.
January 19, 2014
Rated 5 out of 5 by MustangGuy Great Stay for CES show
Overall a great stay. Staff was great & helpful(especially valet parking as they took very good care of my car). Food @ Suede was excellent (the late dinner on Wed night was the best of all my dinners on the trip). Beds were super comfortable. Bathroom sink needs some repair (loose handle and stopper that wasn't working right (wasted water) which was my only complaint. Near the Strip but not directly on it so overall it was quiet at night. As a non-smoker the facility has great ventilation (even in the casino where smoking is allowed); I didn't notice any smell of smoke.
January 13, 2014
Rated 3 out of 5 by DRJRL Like to rate higher due to staff, but overall, just can't
I've been to Vegas over 120 times since 1979 and have stayed in everything from the seediest motel one could imagine to penthouse suites at the most expensive luxury hotels. Last time that I stayed at this particular hotel it was not a Starwood property (over 10 years ago). I needed some stays to re-qualify for platinum again. So, I decided to try the Westin instead of some of the non-Starwood hotels that I have been patronizing on recent trips to Vegas, in spite of several 2013 complaints on the SPG site from other Platinum members about it being "the worst SPG hotel I have ever stayed at" and "the worst Westin I have ever stayed in". Our experience was a very "unremarkable" experience. Nothing really bad, yet nothing especially noteworthy - except for the pleasant staff members. Positives - friendly staff, our A/C worked well (106 outside!), got an extra 500 points for checking out before 11 AM the next day, nice Westin beds, got a personal call from Heidi at the Westin on the following day to thank us for staying and wanted to know if everything was OK I routinely get emails and some letters as a follow-up "thank you for staying with us", but never a personal call before (nice touch). Negatives - check in (3 PM) on Sunday took a while. There is a separate desk for Platinum/Gold SPG members, but that desk is also for casino players club members. The line here was much longer than at the "regular" desk, mostly with casino club members. When I finally got to the desk, Albert was very courteous, polite and efficient. No upgrades were available - I had checked mid-week and there were lots of rooms available at lower prices (a sign that occupancy levels were not high) but apparently a "big group checked in at the last minute". I was a little disappointed, but I do understand that routine platinum upgrades are dependent upon availability when checking in. I always appreciate it when available and understand when not. Public areas of the hotel are past their prime and one feels like one is in a downtown Vegas hotel. This hotel is just off the strip and definitely not in the luxury/glitzy hotel category. "Coffee shop" type restaurant and mediocre buffet breakfast for Westin standards. The "Hotel Amenity Charge" of $19.95 (or "resort fee") is common in many Vegas hotels, but since it covers some of the supposed benefits of SPG platinum status, it would be nice if a discounted amenity charge was made to platinum members. So, to summarize - if you get a good deal or need SPG credits, then this is a satisfactory place to stay - but don't expect a top-level Westin experience.
August 20, 2013
Rated 4 out of 5 by Paul67 Great Location
Hotel is in a great location just off the strip. Rooms are a good size and are clean and well maintained. Great fitness center and pool. Casino is lacking, but all the great casinos are a 4-5 minute walk away. Parking is ample and within a easy walk with quick check in and out.
October 22, 2011
Rated 2 out of 5 by regg87 away from the scene
Hotel located a bit far away from the main scene. Around the hotel is going construction work now, at least our room had this kind of view, dark and noisy.
Standard room is included all standard accessory for Westin.
The hotel is always full of visitors, as it's a place for constantly conferences and home for all airlines crews.
Elite membership status of SPG program, doesn't mean anything, because the participants with the Platinum level, is every second person. Don't should count for upgrade the room!
For breakfast, have to stand in line, as well as during check-in and check-out.
Staff at the reception is not polite and friendly (apparently, because endless stream of visitors).
Fitness center is well equipped.
March 26, 2013