Rated 3 out of 5 by JoJo2797 Not quite what I expected.
Beds were too soft and even with adjusting temp. in the room it was too warm, making for an uncomfortable nights sleep. Also, to be charged for WiFi when most places offer it free... including the BCEC which you are connected too, not what I anticipated.
June 2, 2014
Rated 4 out of 5 by Tom49686 Review
My only complaint is that this hotel charges (a pretty penny) for internet usage. On top of that, I found out the day after checking in and blowing 50.00 on a 3-day plan, that my conference was providing free internet.
June 2, 2014
Rated 5 out of 5 by professorX Great location and luxury style
Stayed here as a conference participant but found it offered great locale and amenities.
June 2, 2014
Rated 1 out of 5 by FrankNape This hotel kept me waiting for a room until 7:16PM at night
After getting up in the morning in Chicago at 3:15AM to catch a 6:00AM flight to Boston for the BioMed Boston Show, and after installing my booth at the Show, when I tried to check in at 5:30PMish, I was told my room would not be ready for an hour and that they would call me when ready, even though check-in was at 3:00PM. So, things happen I know. So I went to the Starbucks near your Lobby for an hour to have coffee to keep me up. After an hour, I went back to the front desk and was told it would be another hour. 7:30PM to check in?!?!?! Outrageous! At 7:16PM I was called and told my room was ready after 1 hour 45 minutes of waiting. I spend over 100 nights a year in hotel rooms - and this has NEVER happened to me. I would expect one night to be refunded to me on my credit card - or I will tell our Trade Show Coordinator to never use a WESTIN again.
March 29, 2014
Rated 5 out of 5 by Buddyh1 Perfect for our family !
We stayed with two kids and our dog! We were nervous bringing the dog with us (over the standard size allowance, (got permission) and having a good time. It was perfect! We never had to leave hotel. Pool, restaurants, bar, dog park! Walking distance to food, activities and Trade show! Staff was wonderful! Room was clean. Hot tub was cold (only problem) but they fixed it right away! Rates were reasonable! and of course.. The Heavenly Bed.. They also had a heavenly dog bed and heavenly food bowl! WOW!
March 3, 2014
Rated 3 out of 5 by NicMc Disappointed in Boston
Unfortunately this was this was a unexpected Starwood stay. My room was not to the usual Starwood standard with hard to find outlets, bad lighting in bathroom, no mounted make up mirror, parking garage dark and scary, and no Concierge lounge!? For the high cost to stay in that region of Boston it was very disappointing
April 3, 2014
Rated 2 out of 5 by Lockwood Poor Service
I was asked if I was willing to skip housekeeping services with the option to call when needed. Despite appeals to have the room cleaned; it only happened once during a week long stay. Additionally there are NO REFRIGERATORS in the room and no mini bar. I needed to keep some medication refrigerated and explained this to hotel staff. Their response, "sorry, no refrigerators". The hotel is clearly skimping on housekeeping. The hallways had the same litter/debris laying around daily where they obviously were not sweeping. Definately not worth the money!
June 9, 2013
Rated 4 out of 5 by Mable62 hard to figure why Starpoints are so high
This was a great hotel which was perfect for our needs, down near the waterfront. We had a 10 minute walk to the Bank of America Pavilion and Harborside Legal Seafood restaurant. You could do the same for other area attractions, like museums and other nice restaurants. Liked having the underground garage available, too; a big plus in parking-challenged Boston. Had a very nice breakfast served by an excellent waiter before we left. Overall, a a very nice experience!
The one thing that still puzzles me is why it takes so many Starpoints for a night's stay. We opted to pay cash instead, since the equivalent amount of Starpoints for a night would give us about 4 nights at a very nice place 15 minutes just outside the city where the room rates were about 2/3rds the cost.
September 17, 2013
Rated 5 out of 5 Nicest service!!!
Right when we walked in you knew where to go and who to talk to. Everyone is waiting just for you as if it seems. Check in was simple, painless and the concierge was listening in just to finish setting up our in room massages. After the show, my boyfriend wanted to surprise me with wine and dessert which they had waiting when we got back. The wine was delicious and the desert was one of a kind! They actually forgot to bill us for it so they ended up comping it. What made the compensation so nice was that is was COMPLETELY painless. I have had top star beach front resorts fight me for a couple bucks. I absolutely loved the place. The only thing was the hotel room, which was roomy and nice but looked like the average hotel room. Just do your research looking for the right room here.
January 14, 2013
Rated 3 out of 5 by Catty Good location, below average parking garage
The hotel is conveniently located right next to the Convention center and within walkable distance of downtown. Room was decent and clean.
One thing I found it odd is the parking garage. There were signs that you could take the stairs or elevator up to the lobby. Since we parked right next to the stairs we decided to take a walk up - bad idea! Not only the signs were not clear, the door for the floor that suppose to get you to the lobby was locked. So walking up 4 stories got us to nowhere.
September 22, 2013
Rated 5 out of 5 by TioTim No better service in Boston than at the Westin!
I have been staying at the Westin Waterfront on Summer St since the property opened. It is the best hotel in the city, bar none. The service that the staff delivers is second to none. I regularly stay in hotels in NY, Chicago, Miami and the Westin Boston is tops. The key is the people from Hilaire, James, Bill and Otto at the door to greet you to Tope and the Staff at checkin. The rooms are always clean, always ready, they always deliver!
November 21, 2013
Rated 5 out of 5 by Fryguy Another excellent Westin Hotel
I am a big fan of this hotel. The location is great...VERYshort drive from the airport and walking distance to downtown and many great restaurants. I recieved a nice platinum upgrade to a suite which was very appreciated since I was going to be there for the entire week for business. The service, gym, and restaurants all exceeded expectations. My only complaint with the with Valet attendtants....at times I would have to wait several minutes before they would notice I was there and waiting for them to take my car - when I was the only car there. Ultimately I just started walking my keys to them while they finished their conversation. Not that big of a deal but just something for management to be aware of. I highly recomment this hotel.
May 2, 2014
Rated 1 out of 5 by Sarah30 Very frustrating
I am a Gold member and usually have great experiences at Westins. First upon check-in there was a long line and they were taking other people in the starwood preferred line. They then pulled us out of line for priority check-in yet we had to wait even longer for someone to come help us and check us in. Then when we called about refrigeration they were quite rude. Finally, I asked to have breakfast delivered to my friends room and they charged me but didn't tell my friend the room service was from me so they turned the food away. Nice physical location but clearly short staffed and lacking anyone who understands customer service. Very disappointing I wasted my points on them.
September 30, 2013
Rated 5 out of 5 by Gene Great Hotel
I go to Boston several times a year and have avoided this Westin Hotel because I 'THOUGHT' it was too far away from everything. 'NOT TRUE'. It is an excellent location and much quieter than around Copley Area !! I had a great view of the River, Airport & Cruise Line Terminal. It was fun watching the planes land and Cruise Ships come and go from the Terminal. O'Connors Pub in the Hotel is great fun. Although there are no restaurants 'just-next-door" - - there is a 'NEW' Restaurant row of well established Boston Restaurants about 3-blocks away that have been recently built. Best of all is that the 'Boston Trolley' makes a stop at the hotel about every 20-minutes. A great way of getting around Boston and seeing everything. If space is available and a good rate - - - I will stay here again next time I travel to Boston. Plus it is minutes way from the Airport through the 'Big-
October 13, 2013
Rated 5 out of 5 by lipids meeting
Excellent venue for a meeting
May 21, 2014
Rated 1 out of 5 by DETi Worst Westin
This was by far the worst Westin I've ever stayed at. Front desk staff, concierge staff, business center staff and restaurant staff ALL act like they could care less about service. I have never experienced such rude staff in all areas of the hotel with the exception of housekeeping. Housekeeping staff were very friendly. The rest of the staff in the hotel should take lessons from housekeeping.
July 29, 2012
Rated 4 out of 5 by Lou1338 Mostly great
With the exception of not getting service at Sauciety restaurant (waiter walked by me waiting on tables on either side of me never once speaking to me or acknowledging me for 20 min when I finally got up and left) and hotel computer systems down and unable to give a receipt so I agreed for them to send via email which still isnt here - rest of stay was great.
December 7, 2013
Rated 1 out of 5 by irrated37 very late check-in
I asked for an early check-in. Not only did I not get an early check-in, I couldn't get to my room until after 4pm. I had a business meeting to discuss an $8 million project at 3pm. I had to attend that meeting in a tee shirt. I tried to tell the staff about my needs, but they were totally unresponsive. I will avoid staying at a Westin in the future.
November 11, 2013
Rated 4 out of 5 by FrequentTravel101 All good except parking fee
I was pleasantly surprised by the vastness of this property, appeal and restaurant choices. The room was good as well. I am just stunned by the amount of my parking bill- $90 for 2 days? Seriously? I find this to be extremely overpriced and am not sure I would stay there again if I am driving. I also think internet service should be comped at Gold level, if not entirely.
January 22, 2013
Rated 3 out of 5 by Sam171 Iron broken in the room
Checked in the hotel at 11 pm, wanted to iron my shirt for 8 am morning meeting. Found out that iron is not working.
Called the guest services, it took 20 mins to bring them to my room. Not a good service, I wouldn't recommend it .
January 20, 2014
Rated 5 out of 5 by JohnG1954 Good location in Boston
Excellent stay at a nice hotel
May 19, 2014
Rated 4 out of 5 by marathoner0 too much partying
Unfortunately, the room next to our room was hosting a bachelorette party. The music and voices were LOUD. Security came up twice to tell them to quiet down. (someone else had called). Things got loud again when they came home from the bars at 0200 yelling and puking. We called the front desk at that time. The front desk attendant asked, "do you want us to call security again?" This hotel is too upscale to tolerate such foolishness. Perhaps, the staff need better training on how to handle these situations. Otherwise, it was a very nice hotel - clean and beautiful.
April 23, 2014
Rated 5 out of 5 by Hospo12 Another great stay!
All was excellent, as ever. One suggestion: two of the restaurants/bars in the hotel do NOT count toward earning spg points. This fact should be brought to the guest's attention or make these locations eligible. My only disappointment, as I charge everything to my room for spg points. Sinica, our CSM, was amazing as ever!
December 9, 2012
Rated 5 out of 5 by BostonFinisher2012 Boston Marathon MUST!
I stayed here for the 2012 Boston Marathon and it was absolutely fantastic. The room was clean and comfortable and the bedding and showers were heavenly! It was a great location being close to the expo and restaurants. Plus the Old Town Trolley bus, and runner courtesy bus to the school buses were a huge plus!
April 20, 2012
Rated 5 out of 5 by redsox13 great property
this hotel has such a calm feel once you enter , great customer service and if you are a clam chowder fan the best in the city.the GM of this hotel Michael Jorgensen is outgoing , highly visible and always available to the guest . he runs a great hotel ...
December 13, 2013
Rated 1 out of 5 by MTGreen Green means Money
We stayed at the Westin for three nights and chose the 'Green' option. In our rural state going 'green' in a hotel means that we do not want or need changed towels or bedding . Taking the 'Green' option at our local hotels makes us feel good about the hotel and about the 'green' movement in general (e.g., its easy to do and makes sense). At the Westin Waterfront, going 'Green', apparently, has as much to do with making money as it does with earth friendly practices-- because it meant absolutely NO house cleaning for three days. Personally, I vacuum/sweep high traffic areas in my own home at least daily. I rarely go three days, and certainly don't expect to live in such conditions in a high priced hotel. By the third day, we were checking out from a room where the garbage cans were full, we didn't have coffee or shampoo, we'd made our own beds each day, and the carpets and bathroom floors were dirty. We were able to ask the hotel for coffee-- but they made us feel like we weren't really being 'green'. Yuck.
November 6, 2013
Rated 4 out of 5 by Debbie74 The beds are wonderful!
The bed in our room was the most comfortable bed ever in a hotel. The pillows were also wonderful. The room and the bathroom were a good size and the staff was very nice. The food in the restaurants was over-priced for the quality of the meal. I would recommend the hotel for future stays.
May 14, 2014
Rated 2 out of 5 by marlyn13 disappointed
Room was not ready until 75minutes past check in time. Waited in lobby & was never called to say room was ready til I went back to desk. Was told manager would call when i asked to speak with him/her--never did.
Went to make coffee in the a.m.--Coffee cups were dirty , used.
February 5, 2013
Rated 5 out of 5 by Dragonboats Pool opens until midnight
* Clean hotel
* This is the first hotel I've been to that gave me points (or $5 at Starbucks) for not requesting room cleaning service every night.
* Pool opens until mid-night, which is rare.
* Really close to the airport. $20 cab ride (*$17+ $3 tip).
* Starbucks in the hotel.
* Wireless internet connections was better than any other hotel I've been to. Maybe it was due to my new Windows Phone.
* Not a lot of gym equipment if you like free weights. Lots of cardio machine though.
* Not near tourist attractions, so this is a business-focused hotel.
* The door couldn't close properly, which is a MAJOR security problem. I would have never noticed if a security person didn't walk by my room. I saw a guy replacing batteries in the hallway, which I assume was to fix all the doors in the aisle. I had toggle the lock each time I closed the door to ensure the door clicked closed.
* Not much else. If I had to be picky, I would say their shampoo was below average. But I'm digging pretty far to find a con.
December 6, 2011
Rated 4 out of 5 by AARP2014 AARP Life@50+
Hotel stay was excellent. On Sunday, was almost scammed by doorman putting me in a SUV for ride to Logan. Asked before we left if the fare was the same as a taxi, driver said it was close. Paid $19.00 for 2 from Logan to Westin on Wednesday. Got to airport and the fair was $35.00!!!! Shame on you Westin for allow this!!!
May 12, 2014