Rated 5 out of 5 by Epps Excellent Hotel
I have stayed in many hotels across the country and I have never had the excellent service as we received at this hotel. Every staff person made us feel like we were the most important person in the hotel. They were courteous helpful with each of our questions and they did it with a genuine smile.
July 19, 2014
Rated 5 out of 5 by OnTour17 Great hotel, perfect location
This was my second time at the Westin Boston Waterfront. The location is perfect for where we go when we're in town. The rooms are nice and we've always been accommodated on the top floor which we like (SPG). The staff are all very nice. I like that there are a few dining option in the hotel (though I've only purchased stuff from the convenience store and Starbucks). It's a great hotel, will come back again for sure.
July 15, 2014
Rated 5 out of 5 by caldawg friendly staff
great hotel good location friendly associate comfortable rooms
July 22, 2014
Rated 1 out of 5 by Sally789 Seen Better Days
The maintenance of the room was deplorable.... toilet paper holder and stationary night table falling off wall, toilet seat fell off, few and not functioning plugs, and plugging in refrigerator necessitated moving furniture. Gym and pool area are nice (although hot tub not working during the entire stay), appreciated lockers in locker room, and nice gesture to give $5 voucher to keep the maid out.
July 16, 2014
Rated 5 out of 5 by TioTim No better service in Boston than at the Westin!
I have been staying at the Westin Waterfront on Summer St since the property opened. It is the best hotel in the city, bar none. The service that the staff delivers is second to none. I regularly stay in hotels in NY, Chicago, Miami and the Westin Boston is tops. The key is the people from Hilaire, James, Bill and Otto at the door to greet you to Tope and the Staff at checkin. The rooms are always clean, always ready, they always deliver!
November 21, 2013
Rated 5 out of 5 by MommmyKim Phenomenol family Experience!
From the minute we walked thru the doors I was absolutely blown away by our Starwood Experience!!! I was a bit leary about staying at this location with my children as I assumed the location within the city catered mostly to business individuals. However, upon checking in we were all greeted warmly by the staff and I immediately lost all preconceived notions that this was a business hotel!!! The front desk staff was incredibly helpful, kind, and more than willing to make any necessary accomodations they could for a family with small children. We went to our beautiful and very clean room and left our belongings there to venture out on a sightseeing tour. As we returned back there were two beautiful beds made for my girls with their own Westin robes in their sizes to be worn during their stay, as well as backpacks and trinkets for the true Westin kids club experience!!! For a city hotel this was the most quiet hotel I have ever stayed in!!!! As a starwood member having had the experiences I have had I wouldn't even consider staying with a different hotel group.
April 26, 2014
Rated 5 out of 5 by samson1 This is a great Hotel
My experience at your hotel was great. Beds are supper nice. Very Comfortable. Very clean.
July 21, 2014
Rated 1 out of 5 by aa52 Beautiful and unexpected surprise,
This hotel is elegant, luxurious and is in beautiful surroundings. The staff were courteous, helpful and took care of all essential needs even before enquiring for them. The front desk , concierge and the bellman all knew information at their finger tips.
The most pleasant surprise was a message waiting on my room phone informing me of a 'group escorted run' in the morning, which was enlightening with local history and a great set of running coaches.
July 12, 2014
Rated 5 out of 5 by pirates excellent hotel
every person that I encountered was friendly and helpful
July 21, 2014
Rated 4 out of 5 by JMan40 One area to be improved at this hotel
There are no plug ins on the nightstand. Could you change out at least one of the lamps to put in a lamp with extra plugs on the nightstand so folks can charge their phone by their bed- not across the room. The closest one to the bed is too far for any normal phone cord to reach.
July 18, 2014
Rated 3 out of 5 by NicMc Disappointed in Boston
Unfortunately this was this was a unexpected Starwood stay. My room was not to the usual Starwood standard with hard to find outlets, bad lighting in bathroom, no mounted make up mirror, parking garage dark and scary, and no Concierge lounge!? For the high cost to stay in that region of Boston it was very disappointing
April 3, 2014
Rated 5 out of 5 by GPR56 Love this hotel
Staff was extremely helpful and friendly. Lobby area is beautiful and room was spacious and comfortable. Close proximity to water and fine restaurants.
July 20, 2014
Rated 4 out of 5 by Katinsouth Boston Westin
The amenenities were lacking for the amount paid for the room!
July 21, 2014
Rated 4 out of 5 by 602chica Nice hotel
Nice hotel..close to subway & airport!
July 21, 2014
Rated 1 out of 5 by Sarah30 Very frustrating
I am a Gold member and usually have great experiences at Westins. First upon check-in there was a long line and they were taking other people in the starwood preferred line. They then pulled us out of line for priority check-in yet we had to wait even longer for someone to come help us and check us in. Then when we called about refrigeration they were quite rude. Finally, I asked to have breakfast delivered to my friends room and they charged me but didn't tell my friend the room service was from me so they turned the food away. Nice physical location but clearly short staffed and lacking anyone who understands customer service. Very disappointing I wasted my points on them.
September 30, 2013
Rated 5 out of 5 by PurpleGirl65 Wonderful Experience!
All Staff at the Westin Boston Waterfront was very professional and knowledgeable when assistance was needed. I highly recommend anyone to experience the quality of this hotel. As a first time quest It was a Wonderful Experience!
July 18, 2014
Rated 5 out of 5 by Gene Great Hotel
I go to Boston several times a year and have avoided this Westin Hotel because I 'THOUGHT' it was too far away from everything. 'NOT TRUE'. It is an excellent location and much quieter than around Copley Area !! I had a great view of the River, Airport & Cruise Line Terminal. It was fun watching the planes land and Cruise Ships come and go from the Terminal. O'Connors Pub in the Hotel is great fun. Although there are no restaurants 'just-next-door" - - there is a 'NEW' Restaurant row of well established Boston Restaurants about 3-blocks away that have been recently built. Best of all is that the 'Boston Trolley' makes a stop at the hotel about every 20-minutes. A great way of getting around Boston and seeing everything. If space is available and a good rate - - - I will stay here again next time I travel to Boston. Plus it is minutes way from the Airport through the 'Big-
October 13, 2013
Rated 5 out of 5 by scwhite9 Better than Expected
I was looking forward to a great stay at the Boston Westin Waterfront; however, I had not expected the warm reception, friendliness, and catering to my every need. From Bill who helped us unload to the concierge, everyone was fabulous.
July 18, 2014
Rated 1 out of 5 by DETi Worst Westin
This was by far the worst Westin I've ever stayed at. Front desk staff, concierge staff, business center staff and restaurant staff ALL act like they could care less about service. I have never experienced such rude staff in all areas of the hotel with the exception of housekeeping. Housekeeping staff were very friendly. The rest of the staff in the hotel should take lessons from housekeeping.
July 29, 2012
Rated 4 out of 5 by MMMD Drab but adequate
High point was the food and the bed. Atending a large business meeting, food is usually not nutritious and carbs put me to sleep. Plenty of healthy choices at this meeting like protein bars and hard boiled eggs at the breaks. A welcome change. Bed was really comfortable and the room was quiet. Hotel personell were great. Missing were flowers, color, excitement. And I would not exactly call this "waterfront"
July 12, 2014
Rated 5 out of 5 by Boz1965 Hotel worked well
I stayed at the Boston waterfront as it was the host facility for the SNA show. All amenities were good. Easy access tot hr convention center in all kinds of weather. I walked to all of my dinner meetings. 12 minute ride from the airport.
July 17, 2014
Rated 4 out of 5 by FrequentTravel101 All good except parking fee
I was pleasantly surprised by the vastness of this property, appeal and restaurant choices. The room was good as well. I am just stunned by the amount of my parking bill- $90 for 2 days? Seriously? I find this to be extremely overpriced and am not sure I would stay there again if I am driving. I also think internet service should be comped at Gold level, if not entirely.
January 22, 2013
Rated 4 out of 5 by Lou1338 Mostly great
With the exception of not getting service at Sauciety restaurant (waiter walked by me waiting on tables on either side of me never once speaking to me or acknowledging me for 20 min when I finally got up and left) and hotel computer systems down and unable to give a receipt so I agreed for them to send via email which still isnt here - rest of stay was great.
December 7, 2013
Rated 5 out of 5 by Kerri13 Great stay
I stayed for a work related event and had a great experience. I would definitely recommend this hotel for business.
July 18, 2014
Rated 1 out of 5 by irrated37 very late check-in
I asked for an early check-in. Not only did I not get an early check-in, I couldn't get to my room until after 4pm. I had a business meeting to discuss an $8 million project at 3pm. I had to attend that meeting in a tee shirt. I tried to tell the staff about my needs, but they were totally unresponsive. I will avoid staying at a Westin in the future.
November 11, 2013
Rated 5 out of 5 by Hospo12 Another great stay!
All was excellent, as ever. One suggestion: two of the restaurants/bars in the hotel do NOT count toward earning spg points. This fact should be brought to the guest's attention or make these locations eligible. My only disappointment, as I charge everything to my room for spg points. Sinica, our CSM, was amazing as ever!
December 9, 2012
Rated 3 out of 5 by ConferenceAttendeeBoston Hidden costs
The Hotel is comfortable and conveniently located next to the conference center. However, we called beforehand to see if we could receive packages at the hotel and wether there was any costs for doing so (we often order items on the web in the USA and get them shipped to our hotel). We were assured that it was free to receive packages. When we picked up the packages there was significant fees charged for each one. When we informed the staff of this inconsistency, they were unreceptive and unapologetic. The problem is not the fee (we have been to many hotels who charge a fee for packages) but the misinformation and lack of concern that we were lied to on the phone.
May 20, 2014
Rated 5 out of 5 by BostonFinisher2012 Boston Marathon MUST!
I stayed here for the 2012 Boston Marathon and it was absolutely fantastic. The room was clean and comfortable and the bedding and showers were heavenly! It was a great location being close to the expo and restaurants. Plus the Old Town Trolley bus, and runner courtesy bus to the school buses were a huge plus!
April 20, 2012
Rated 4 out of 5 by Abc05 As expected
Exactly what I expected from a large Starwood property. There was a conference going on so the lobby was buzzing, but the room was quiet, updated, and the heavenly bed was heavenly. I could walk to everywhere I needed to go in South Boston/Waterfront.
July 14, 2014
Rated 1 out of 5 by MTGreen Green means Money
We stayed at the Westin for three nights and chose the 'Green' option. In our rural state going 'green' in a hotel means that we do not want or need changed towels or bedding . Taking the 'Green' option at our local hotels makes us feel good about the hotel and about the 'green' movement in general (e.g., its easy to do and makes sense). At the Westin Waterfront, going 'Green', apparently, has as much to do with making money as it does with earth friendly practices-- because it meant absolutely NO house cleaning for three days. Personally, I vacuum/sweep high traffic areas in my own home at least daily. I rarely go three days, and certainly don't expect to live in such conditions in a high priced hotel. By the third day, we were checking out from a room where the garbage cans were full, we didn't have coffee or shampoo, we'd made our own beds each day, and the carpets and bathroom floors were dirty. We were able to ask the hotel for coffee-- but they made us feel like we weren't really being 'green'. Yuck.
November 6, 2013