Rated 5 out of 5 by CourtneyB Lifesaver!
We arrived here weary, sweaty, covered in bug spray, and utterly exhausted after spending a week conducting research in corn fields across the midwest and the staff was amazing! The incredibly patient valet helped us figure out what to bring in or leave in the car, and the folks at the front desk were very sweet and shockingly non-judgemental (seriously, we looked rough). We slept great and breakfast was fantastic - can not rave about this place enough!
July 21, 2014
Rated 5 out of 5 by Deblew The service in this hotel was remarkable
From the moment we checked in until we checked out the staff was friendly, and very accommodating, from the doorman Calvin, Jessica to the front desk Lynnette. The housekeeping staff was even accommodating. Right in the middle of all the action. Nice place to stay. We will return.
July 31, 2014
Rated 3 out of 5 by OldRacer Service not up to standard of hotel of this cost and caliber
I spoke to a staff member upon leaving the hotel and spelled out all of the issues we had so do not want to go over it all again here. In a nutshell everyone was nice but the service was not near what we expected from a hotel the caliber of the Westin chain.
August 1, 2014
Rated 5 out of 5 by Marie57 "Excellent Hotel and Location"
I give this hotel five stars, it was great from check in to check out. Lynette was awesome.
August 4, 2014
Rated 4 out of 5 by MDA59 Great nights sleep
Beautifully appointed large room and great views
August 4, 2014
Rated 4 out of 5 by Tomee3597 Nice weekend hotel
Hotel computer did not have our reservation or previous credit card payment. MOD was accommodating after we showed him our computer confirmation sheet we had brought with us. MOD upgraded us to Jr. Suite which was a sleeping room with the square footage and accommodations I expected our standard room to have, but the bath area was as large as the sleeping room. Upgrade was not impressive. Staff were excellent.
July 22, 2014
Rated 5 out of 5 by lindaf2 Awesome bed
This hotel was great in every way however..... if you want to go to sleep before 3 am, ask for a room NOT on Bealle street side. There is an outdoor bar right behind and you can hear the thumping of the music til they close at 3. We went to bed at 11 and i tossed & turned. Everything else is great, awesome location to walk to everything.
July 25, 2014
Rated 5 out of 5 by ccstot Great Location
The hotel was in the perfect location to Beale Street and the Fed Ex Forum. The staff was friendly and helpful with all my questions and, while I don't have my room made up everyday, they were attentive to any need I had. The bathroom was spacious and the hotel and room was clean. The only thing I wish was that the Starbucks had an access within the hotel rather than going outside and around the corner given the rain/cold. It wasn't far but it would be nice. The price was a little high but given the extremely close location to Beale, the Forum and other sites it is within walking distance to I didn't mind.
January 15, 2013
Rated 3 out of 5 by Andrew333 Great location!
A great location directly behind Beale St. And across the street from the FedEx Forum. Rooms are beginning to get a little tired, however the lobby area is a great place to meet with friends and enjoy the bar before going to the game across the street.
The restaurant is good for breakfast, however the room service has room for improvement. Tried dessert twice, on two different occasions and it was horrible.
Check in desk staff remembered me and my Starwood status upon the third check in over the course of a month....good touch.
Need a code for Internet...get a few upon check-in as inevitably it will go out on you and you'll have to call for another if you don't get upon check in.
May 4, 2013
Rated 5 out of 5 by Tracyf125 Great Hotel For Enjoying Beale St.
This hotel surpassed my expectations. Great rate for an excellent hotel! Super convenient to the FedEx Forum and Beale St.
July 30, 2014
Rated 1 out of 5 by Daniel99 Ruined my vacation
Check-in time for the hotel was 3:00. When we arrived we could not check-in because the rooms were not ready. My wife needed to pump b/c she is currently breastfeeding our child. We asked for a private space so she could do that. We were just told to go into the public bathroom, which was disgusting and had diarreah all over the toilet. So we had to sneak into an unused conference room. While my wife was pumping, a man walked in on us. He was trying to find a private space where his pregnant wife could change. We had to leave the hotel to go to our event before we were ever allowed to check in. We received a call at 6:35, three and half hours after check-in, that our room was ready.
March 25, 2013
Rated 5 out of 5 by IlliniRichard Excellent Stay Including Small Dog Friendliness
My wife and I chose this Westin due to their reputation, location to Beale and their small dog friendliness. ALL staff displayed excellent southern hospitality. One of a few that do not have per night dog fee...only a deposit. Their gift shop even had Heavenly dog beds for sale! Beds were great, rooms had closet with robes and safe, bathroom very large with ind. shower. Clean rooms/hotel. Self parking(pay @ check-in $18) next door saves a little $$ w/in & out priviledges. They even have beautiful Gibson guitars and amp to use free in rooms! Disappointed with Wi-Fi charge & room fridge stocked full of hotel drinks/snacks($$$). We would have preferred stocking it with our refreshments.
September 3, 2012
Rated 4 out of 5 by Jones937522 Location!
Exceptional property. Weak link: restaurant and service staff.
July 31, 2014
Rated 3 out of 5 by Guest925 Nice but missing some things
The beds are wonderful but after watching hotel impossible I was more aware of some flaws to this hotel. First as I walked in the room the ottoman was an old mismatched piece that was worn pretty bad. The floor had the little plastic things from the price tag on new clothing along with a left over piece of someone's meal. There were places with quite a bit of dust and the bed sheets and comforter were worn and had hair and other stains. The shelf in the corner of the shower was broken. The staff was pleasant and helpful but my bill came with a 7.00 charge for M&Ms that I didn't eat. The staff was good to take that off my bill. The location and the bed were the positives for this hotel.
October 24, 2013
Rated 4 out of 5 by Jack433 Great hotel right off Beale; bad parking service
Upon checking out, I paid the garage self-park fee of $30 to the attendant. After receiving my invoice via email there was an $18 dollar a day self parking fee. This is an incorrect charge and we did not have self-parking. I spoke with the front desk staff even before leaving to make sure we were good. I called the following Monday to clear it up, and was told I would be contacted in 48 hrs. I was never contacted. I called back the following week and was transferred to a machine. This is where I stand? Other than this issue, I was very satisfied with the hotel and it's staff.
May 15, 2014
Rated 2 out of 5 by Rico Bad
This Westin needs help. Checked in, needed a late check out, was told OK at check in. 9AM next day, bang on the door - "checking out today?" (Yes, late check out) 11AM, bang on door " Checking out today?" (Yes, late check out) Phone call - "You can't stay late, we have the room sold." Horrendous experience. Called down to get car - wrong car brought up - 25 more minute wait. ON TOP of the banging doors starting at 7am (i guess getting the housekeeper door stops to avoid slamming doors is recommendation i have given in previous stays got filed under 'T' for trash.) Sadly, not up to Westin standards.
March 26, 2013
Rated 2 out of 5 by lakelady43 Only good feature was close to Beale St
1st time at this Westin for 4 days. Close to Beale St. Found problems after check in. AC drain was plugged and overflowed on carpet - carpet very wet. Called front desk to inform - had to call twice within 2 hrs. Maint. finally arrived. Never fixed until next day, then maint. put in a large fan to dry. Housekeeping never did vacuum room for 4 days. Valet was called for car - was slow. Upon checkout, called valet for car & luggage. Waited over 30 min. & never came. Had to load luggage ourselves & wait for car. Front desk friendly but did not follow up on problems. However, we were offered another room if carpet did not dry enough, which they in turn said it did. Will not stay here again.
June 13, 2012
Rated 3 out of 5 by Conwest777 This hotel should get 3 stars, not 4
We recently spent two nights at this hotel..Always love the heavenly bed & shower but was disappointed that we didn't get new amenities the second day...we had to make do with leftovers from the previous day. Overall, the lobby is beautiful but the upstairs guest areas are not 4star to us. When the elevator door opened and the sign said Starwood preferred, i wondered what the other floors looked like. The room felt "dingy". I'm not sure if the carpet was worn or just dirty but it was not comfortable to walk on. If there is a pool we were not informed of its existence.This was one of 5 starwood hotels we stayed in during these last 10 days and the only 4 star, but the most disappointing.
May 27, 2012
Rated 4 out of 5 by Olliesgirl13 Great Hotel right on Beale Street
The Staff goes above and beyond to make sure you are comfortable and happy. Food is awesome. And is close to all you need and want to do in Memphis.
July 28, 2014
Rated 2 out of 5 by Larry7 Clean House
Hotel staff was one of the poorest trained and most unfriendly I have ever seen, top to bottom. No concierge was ever there all weekend, rooms not ready , Our adjoining rooms we waited till 5:30 to get ,were given to others, The fire alarm went off at 4;30 am and we were forced to go down 8 floors by stairs to the street, but only a few floors, not all,were evacuated due to some sort of false alarm. The staff lied about everything they did and the maid started pounding on doors at 8 a.m. every morning just to ask if you wanted your room cleaned but would not do them till afternoon or after check in time. They tried everything to make it a terrible time for us. Will never stay here again.
July 22, 2013
Rated 2 out of 5 by Bizzle314 delayed check in
As much as I was looking forward to staying at Westin Memphis I was disappointed. Check in time is at 3pm my room was not available until 6pm. The staff offered a 20 dollar voucher which was a good effort but didn't compensate for my time lost. Upon entry of the room it smelled of a heavy cleanser smell that burned my eyes and the room looked as though they did a rush job cleaning it. I was really upset that nothing more was done about my room delay. I tried to get a late check out and was told they done have that available. Maybe I should have asked for a LATE check in. Bad first impression!!!!!!
April 15, 2013
Rated 4 out of 5 by DEKKCK Great bed
Great experience would highly recommend this hotel
July 29, 2014
Rated 5 out of 5 by Tlam Wonderful experience
I recently stayed at the Westin Beale for the BSMF. My companion and I arrived early from Atlanta via plane to rain and unseasonably cool weather. The staff was gracious and friendly and the good customer service was punctuated by Amanda upgrading us to a suite after our room was not ready by our scheduled check in time. The great location and the beautiful facility added to our wonderful Westin experience.
May 7, 2013
Rated 5 out of 5 by roadster2005 Outstanding hotel
I stayed at the Westin Beale St Memphis on April 23rd and 24th. The hotel was amazing...the room was massive and very tastefully appointed, and the service was excellent. I was especially pleased with the front desk staff, who were able to upgrade my room, but also always there to help out and respond to questions. The entire experience was 5 stars...one of the best stays at a hotel I have ever had. Thanks.
April 27, 2013
Rated 3 out of 5 by CQ2014 Terrible Restaurant Service
Stayed for 5 nights and had breakfast each morning with far from good service and one morning got in at 8am order coffee and a fruit plate, 30 minutes later no fruit so stand up and left. terrible for a Westin.
July 24, 2014
Rated 5 out of 5 by Ramon371 Enjoyable Stay!
So I must say this was my first time staying in Memphis and I was unsure where I should stay, not knowing the area well at all. I ended up choosing the Westin which was in the heart of downtown right by Beale Street and the FedEx forum. I was very surprised on how convenient the location was to all the great areas! The staff was very friendly and answered all my questions without hesitation! From the front desk to their own restaurant Bleu, everyone I came in contact with was just genuinely pleasant to be around which is a breathe of fresh air from some of the places I have stayed in the past. This will definitely be my destination the next time I am in the area. Keep up the great work Westin!
September 28, 2013
Rated 2 out of 5 by DCguest Staff is lacking
Very disappointed in this hotel. First, the elevators don't always stop on every floor. Several times I rode up and down before getting to the right floor, and folks in the elevator with me said it had happened to them as well.
My toilet stopped working at 10pm and I called the front desk. Was told someone would be up shortly. I called again 30 minutes later and was told the engineer had said he'd taken care of it. Funny, no one mentioned that to me or came by. I told them to forget it, I was going to bed. Then, 15 minutes later, the engineer showed up.
And the next morning, when I woke up, the door card with my breakfast order was still on the door, never picked up.
Disappointed to say the least.
January 31, 2013
Rated 4 out of 5 by Farr56 Great staff
All the staff at this Westin were outstanding -- helpful and friendly. Breakfast at the restaurant was excellent. I could not believe that a hotel of this caliber wanted $6.95/day for in room wi-fi. Imagine!! The concierge did call to tell me there was free wi-fi in the lobby and in Starbucks about 10 minutes after I had inquired about wi-fi availability.
July 13, 2014
Rated 5 out of 5 by Carol72 Best of the Best
It's a WESTON ! Expect and get the best of service and accommodations. Bonus that the food was terrific and service in bar brisk and correct.
July 22, 2014
Rated 1 out of 5 by PHILUSA Terrible Hotel
This hotel needs improvement soon! The hotel service is terrible. The management will not grant suite rooms or upgrades to SPG status holders unless you are paying for a room!!!! Management must approve the upgrade and that is based on opinion.
The rooms are in need of a makeover. Towels are old and limited. The bathrooms are rusty and have mold. The heating in the rooms are also on a limit.
This hotel is in a prime location but ranks at the bottom. Other local hotels are better hands down. I come to this hotel alot due to business. I also like getting the SPG points. However sometimes the points dont matter and at this point the service and hotel overal has made me lose all resepect for SPG PROPERTY.
January 23, 2012