Rated 5 out of 5 by USPAD13 Management and Service
Knowledgeable and well trained staff--all who work so well as a team--complement this excellent property as a perfect getaway for business and pleasure. The facility is tranquil and food at the Vinifera is simply superb. I have marked this as one of my favorites--and I rarely do that in writing :)-
May 17, 2013
Rated 3 out of 5 by 2011 Room Cleanliness Needs Improvement
I recently stayed a few days ago in the Jr Suite room with Full Size Wet Bar and Balcony facing the Toll Road. The door to balcony was very loud so there weren't much of an insulation but the thick drapery helped a bit. I had brought wine but there was no wine opener, I then called downstairs and the front desk clerk told me to look for it, since it should be located near the ice bucket but it wasn't. I then grabbed the 2 wine glasses and both were of different size and shapes, which is not a big deal but what was a bigger deal was the residue of lipstick wax on the rim of the glasses. I couldn't wait so I washed it with the provided bar soap which helped. ;( The remote control didn't seem to work correctly. You had to aim it in a certain way towards the tv to get the channels changed so the battery was probably drained in the remote. I've stayed here many times and loved it but my last stay wasn't to my liking. I will probably stay here again but I hope that next time, it will be better.
August 14, 2012
Rated 4 out of 5 by Nelly4 Restaurant
There seem to be a disconnect between the front desk and restaurant regarding the breakfast platinum benefit. Once the restaurant staff realized the breakfast was "comped", their interest in providing friendliness and good service went away. This is not typical of my stays at Westin facilities.
April 8, 2013
Rated 3 out of 5 by HB12532147 Issues
My group had several issues during our stay. We had breakfast every day in the restaurant, and every day we had an issue. Serous attention needs to be paid to improving this.
Also, we had a water burst. While this is not controllable, the staff did nut do a great job of handling the situation.
March 30, 2013
Rated 5 out of 5 by Rich121 Efficient Stay
I attended the ACR Learning Center in Reston ,VA. My stay at the hotel was easy, calming, and efficient. The registration process was quick and prompt. The help from the shuttle services to Tyson's Corner Mall was great. Great transportation to the ACR Learning Center.
November 17, 2013
Rated 4 out of 5 by CKK1 Very nice hotel
Overall this hotel is extremely nice. Rooms are upscale and very accomidating for a regular business traveler. Food and wine selection in restaurant is great. Room service at recent stay was terrible. Bones in my chicken ceasar salad. Not the same quaility food as available in the restaurant.
August 6, 2012
Rated 5 out of 5 by jpm0703 Will keep returning
Last weekend (Nov 28 to Dec 1) was our second time at this Westin. Both stays were overall wonderful - the quick & efficient check-in, the comfort & cleanliness of our room, excellent breakfasts at Vinafera, and the quick & efficient check-out.
December 3, 2013
Rated 5 out of 5 by FreeSpirit88 A hotel that you would look forward to going back.
The staff is friendly and efficient. The decor is smart and pleasant, and welcoming. The rooms are definitely comfortable, especially the bed. Big flat screen HD TV a plus. The complimentary Starbucks Coffee in the room, in the morning, makes the working day goes a lot better.
August 27, 2013
Rated 2 out of 5 by NoMoreWestins Poor, poor service
A stay characterized, time and time again, by sub standard service from virtually every member of staff we encountered from the front desk manager to house keeping to room "service" and desk staff. Room not cleaned until 8pm after repeated requests was the last straw. STAY AWAY.
July 21, 2013
Rated 5 out of 5 by Jan70 Excellent
This is the first time I have ever stayed at the Westin Reston Heights. It was wonderful. I received a king size bed. The décor of the room was beautiful. I enjoyed the speciousness. There was an issue with the hot water but was resolved. I would definitely stay here again.
April 1, 2013
Rated 3 out of 5 by Washingtonian40 Nice..... but no club level!
I was slightly disappointed they had no club level/ lounge. The attendant stated certain floors were "SPG levels" and therefore, contained more amenities. The mini fridge, perhaps? Mistakenly, I was charged twice for the room. Other than that..... the hotel was nice!
November 8, 2012
Rated 5 out of 5 by Chookie The Hotel had wonderful charm.
We where 3 nights to attend a wedding, not only was it comfortable but the staff was friendly and efficient. The shuttle ws a great way for those who flew to get around. The restaurant was very good about pleasing you with meal choices. I will return.
October 14, 2013
Rated 2 out of 5 by Larryb Disappointed guest
Reserved room for 4, only two towels
Mildew in bathtub
Tack in carpet at bathroom entrance
Was cold in room-turned heater on, stinked very bad.
Air conditioner worked at 2 temps--cold or off.
Everyone I talked to could not find the hotel entrance, including me.
September 23, 2012
Rated 5 out of 5 by dwayne123 Fantastic, Highly Recommended
We opted for a balcony suite for a weekend getaway. It blew us away. This suite rivaled some of the nicest places that I've stayed. Even the chairs on the balcony were very comfortable. The restaurant is great, staff was great, overall comfort was amazing.
September 26, 2012
Rated 5 out of 5 by Deb55 This hotel has excellent features.
The room was comfortable and elegant. The complimentary shuttle was a lifesaver for someone who did not have a car and did not want to navigate traffic. The hotel provided so many complimentary services that there is not room to describe them all.
July 5, 2013
Rated 4 out of 5 by Radex Great hotel except...
I read in bed before going to sleep. The lighting was VERY VERY bad. In order to read a book or the paper I needed a flashlight. Otherwise the hotel was great. I hope this problem is fixed for those of us who read in bed.
November 9, 2013
Rated 5 out of 5 by GBUSA Great CX
The front desk staff (Michael in particular) and the the rest of the customer facing team know what customer service is all about - which leads to a great Customer Experience.
They make you feel like you're a true friend they care about!
July 1, 2013
Rated 3 out of 5 by Flav Is Westin going down hill?
My experience during this visit:
(1) Was put in a room directly opposite the elevator entrance, despite my profile which states not near the elevators.
(2) No glasses in the rooms, only plastic cups wrapped in more plastic.
(3) No amenity or shoe-cleaning kits in the rooms.
(4) Tried to order room service - there was no hard-copy menu, and Menu function on the tv remote reported it was "Unavailable" (I tried several times). Ended up not ordering anything.
(5) No breakfast buffet - you have to walk over to the Sheraton (which is very close) - and their buffet is very ordinary.
(6) Felt like a swim to cool down after an early morning run, but pool is only open late afternoon on weekdays, and all day on weekends.
(7) Parking is a bit random. Although it's free, you might need to walk a couple hundred yards if you arrive late in the day.
On the positive side:
(1) Running equipment in the gym is good - there are four or five running machines all in good working order.
(2) Shower was nice and hot.
(3) Air con doesn't blow on you while you are sleeping.
August 19, 2012
Rated 5 out of 5 by TexasRad Excellent!
This is my second time to stay at the Westin Reston Heights, and as before my stay was exceptional. The staff is very friendly and professional, the hotel is beautiful and clean, and the rooms are very comfortable and nicely appointed.
June 10, 2013
Rated 5 out of 5 by Krista909 Best In Class Experience
I stayed at the Westin Reston for business. My team was there for 5 days. The on-site restaurant and staff were fantastic - made us feel like regulars. We hope we will have a chance to stay there again and would recommend it to others!
January 19, 2013
Rated 5 out of 5 by ETome Super Clean GREAT Restaurant
This hotel is in a great location, is very well maintained and the restaurant is amazing. This hotel often costs 350.00+ during the week and can often be enjoyed for under 120.00. This is a great weekend get away for foodies!
February 17, 2013
Rated 5 out of 5 by Mnichols661 The Front End Staff was great
Mr. Sheppard and Ms. Alexis was so professional with how they help me and my wife with all questions we asked and meet all my needs. I would send all my customer to this Westin hotel because of the great service.
December 11, 2012
Rated 4 out of 5 by NSNS Comfortable but filthy shower
Overall a good stay, but the shower had mold at the bottom of the door and all along the bottom, including the tile. With that said, it kind of made me wonder about the cleanliness of the rest of the room.
August 30, 2012
Rated 5 out of 5 by HappyCamper Wonderful Staff!
From check-in, bellman assistance, room service, etc. Every staff member was always friendly, professional, helpful, accomodating and welcoming. We were very comfortable and happy. The food was great too!
January 23, 2013
Rated 5 out of 5 by TravelingMan This has become my home away from home...
Between regular upgrades to a suite, great meals at the Bistro and a very helpful staff, I really enjoy staying here. Close to my office and Reston Town Center with even more restaurant and other options.
October 29, 2012
Rated 5 out of 5 by yauni my stay was great
We only stayed one night but was highly please with everything. From the moment we walked into the hotel the staff was friendly and helpful. We will recommend this hotel to all of our friends. Thank you
April 8, 2013
Rated 5 out of 5 by Coug60 Coug60
Great hotels. Stayed at Westins many times...
January 12, 2014
Rated 5 out of 5 by TravelingMan Another Business Trip
Stayed at this hotel a few times already. I've been recognized each time and enjoyed the platinum upgrade to a suite each time. Very good hotel, well staffed and great meals. They'll see me again.
May 27, 2012
Rated 5 out of 5 by CraigB Great hotel
Everything met or exceeded our expectations for a high-quality Westin hotel. Excellent staff, very helpful and polite. Marc at the front desk was exceptionally helpful, polite, and professional.
September 5, 2012
Rated 2 out of 5 by SRQtravelQueen Delta needs to choose another hotel for their Sky Priority guests.
Please know that the room we were assigned had the clock not lit, a bathroom light burned out, the task deck lamp unplugged (the plug resting on the base of the lamp) and the guest robe hanging behind the door was soiled. I was so excited to have something to wear after my 11:00 PM shower since our luggage was not available for the night. When I went to put it on I noticed a makeup ring around the collar and the heavy scent of a woman's perfume.
Also our late night room service order arrived with it being cold. But, after traveling for over 24 hours from Europe anything was good.
The shuttle service is anything but convenient. A huge group of guests waited for the shuttle from the airport, personally over 25 minutes. When the shuttle arrived, it was a mad rush to board and over 20 guests were left to wait. Leaving at 5 AM the next morning, the shuttle was full after 4 guests from the Westin boarded. I was sitting in the front behind the driver and mentioned an odor similar to a skunk. He said that there's some kind of leak and he's been smelling it for awhile. Why wasn't this attended to immediately?
September 3, 2013