Rated 4 out of 5 by geezer An Area Problem
We enjoyed our stay at the Westin Verasa. The room configuration was perfect for us -- 2 bedrooms and 2 baths with kitchen and dining area. Great location so close to Oxbow but we were 3 seniors who know Napa well and wanted to eat at restaurants a bit farther away. We prefer to go out for lunch. We should probably not be driving at all and certainly should not be driving after lunch with wine. The concierge finally got us a cab after I spent a considerable amount of time getting busy signals. Ridiculous not to have some sort of cab service easily available. The hotel could help more but won't. Something needs to be done. You would think they'd be happy to have us off the streets.
June 2, 2013
Rated 1 out of 5 by RC2012 Disappointed
The hotel was beautiful and the rooms were very nice and clean. The staff, however, was very disappointing. Our room was located on the second floor just above the bar tables on the patio. On the first night, after enduring the loud noise for a few hours, I finally called the front desk to complain at 12:00 am. I was told they would take care of it but never did. Called back again 30 minutes later and was told the same thing but to no avail. The second night there it was just as loud. I called the front desk three times that night and each time they told me they would take care of it. They never did. I wonder if this location wants to be in the bar business or the hotel business??
April 29, 2012
Rated 2 out of 5 by Teacher45 Unexpected disruptions
I really anticipated more from the hotel experience maybe in general however we were disrupted by a repeated noise both nights. Since the noise occured late in the evening (repeated beeping) it was not ideal. It was too late to move as my husband also has a heart condition. The source of the noise could not be determined and by the time maintenance got back to us it was late again the next evening. We were leaving the next morning so just wore ear covers the rest of the evening. The only SPG recognition was the water in the room. Staff were nice.
March 3, 2014
Rated 4 out of 5 by ToledoMark Wine City USA
Walking distance to almost everything in Napa City. easy drive from SFO airport. easy drive to Napa wineries.
April 14, 2014
Rated 5 out of 5 by Fred complaint
We enjoyed this hotel and the staff was exceptional with their continual greeting.
My two negative comments follow, The time for daily room cleaning was too late - 4 to 5 pm impeded our entertaining friends in our room and or getting ready for dinner.
Also our last night while dining aprox 5:30 pm in The Bank, our dinner was disrupted as the staff started to remove and then rearrange all the tables around us. When ask what was going on we were told that they were preping for arrival of rock festival people at 10:00 pm. Not what I expect from Westin for any guest. At least we should have been advised that this was going to happen and then we would have selected another diner location.
May 14, 2013
Rated 4 out of 5 by BostonArl Great hotel, great location, service uneven
The hotel and amenities are beautiful. Location best in Napa. Some staff underperform, others are stellar. Valet looked puzzled when I handed him my car key. Concierge had no idea where serious biking could be found (suggested Silverado Trail,,,really??). I asked bartender about the chardonnay - he responded by pouring me a glass rather than a taste! (OK...). On the plus side, my patio door was broken and service appeared immediately. Confirmed it was broken. I really wanted to hang my wet bathing suit out there. No other rooms available so the front desk gave me points and a late checkout for the inconvenience. Reception in general was excellent - could use stronger supporting cast.
March 24, 2013
Rated 5 out of 5 by Loree52 We Keep Coming Back
Sheer consistency demonstrates how great a property this is. We been coming here the last three years and have never been disappointed. The central location, a short walk from the Oxbow market, gives you access to the downtown restaurants via a short walk.The staff goes out of their way to make sure you're stay is enjoyable and to ensure that you're aware of all the attractions going on in the area. As platinum members we were treated to free or discounted tasting at several high end vineyards. Cristopher, the concierge always has the answers. Don't go to Napa without staying here.
January 22, 2014
Rated 4 out of 5 by KelSwa Great hotel, service was lacking
We stayed here for 2 nights and the hotel itself was fantastic. Great location, we were in a 1 bedroom suite, so the room was larger than average and overall the hotel itself was great. The service was lacking. We waited almost 10 minutes to be greeted at the bar our first evening, then another 10 to have our bottle of wine served. The next day at the pool the cocktail waitress never came around, so we went back inside to the bar to order drinks, which took about 15 minutes. I asked for a cup of ice 3 times, which I finally received. Then the bill was wrong (we were charged twice for the same drink). It was an expensive weekend for the price of the stay and the level of service received.
October 1, 2012
Rated 5 out of 5 by Scottb64 Trouble
My stay was awesome as usual. One thing that did happen was while I was having dinner at the bar another patron had too much to drink BEFORE he arrived. The bartender, doing his job, asked if the guy was OK. At that point the guy started screaming at the bartender. He then put on his coat and walked into the kitchen. Evidently he knew the bar manager and that is why he was there. I just wanted to give some great praise to Garth. He handled himself well, better than I would have, and made sure all the rest of the customers were shielded from this guy who was not acting right at all. GODD JOB GARTH!
January 13, 2013
Rated 5 out of 5 by Greg25 Our new favorite CA retreat
My family and I have been visiting CA resorts since the 1980s. There are many amazing resorts available, some are Starwoods properties. However, the Napa Versa is our absolute favorite...The service is great, the atmosphere is great, the French bistro is extraordinary...Everything is really great...
Starwoods...thank you so so much for creating such a wonderful place.
BTW, I shared my birthday at the Napa Versa this year...and, it was most memorable.
March 23, 2014
Rated 4 out of 5 by Timmy100 Fantastic hotel
The suite was really nice. The only negatives are that the hotel bar closes at 11p and the two male bartenders working Thursday were not interested in being friendly to guests. Another ding goes to the front desk that wouldn't let me have replacement complimentary water bottles even though I was there two nights... she did offer to sell me some water. One great staff interaction was a woman from behind the restaurant front desk came out to help point my colleagues in the right direction-she is definitely Westin quality customer service. The cleaning staff in the hallways were always friendly too as we passed by to our room. The parking valets were friendly and fast getting our car at checkout.
July 20, 2013
Rated 5 out of 5 by AndyOracle Top notch Westin
My wife and I stayed at the Westin Verasa recently for our 5 year anniversary. We couldn't have been more impressed. At check in the staff kindly obliged to my upgrade request and put us in a gorgeous deluxe suite plus living area with mountain views seen from our large balcony.
Champagne was chilled when we entered our room so the hospitality was first class.
Everything u need is a close 2-10 minute walk which we loved.
The only negative I could state was that the wireless Internet service (part of the $20 daily fee) was pretty weak throughout our 4 day
Overall, an amazing hotel.
July 30, 2012
Rated 4 out of 5 by Mnp2 Nice job
You upheld the good Westin tradition. Thanks, Mike and Pat O'Connor
April 8, 2014
Rated 5 out of 5 by History28 A perfect stay in Napa
We never had a chance to stay here before as our trips to Napa usually just involved a day trip from San Francisco. So we were excited to stay and we were delighted to enjoy all this hotel has to offer. Here are some tips: 1) ask to stay in the back of the hotel in order to enjoy the beautiful views; 2) the platinum amenity continental breakfast is outstanding--one of the best we have had anywhere; and 3, it is an easy walk into downtown where you can choose from several restaurants. When we return to Napa/Sonoma, we will make sure we stay overnight to enjoy more of this Westin!
October 28, 2013
Rated 3 out of 5 by TRex65 Relaxing stay
The reception check-in was friendly and helpful. Complimentary wine tasting and apps in lobby. The lobby is quite attractive; a big open area with high ceilings next to the Bank Bar and Cafe. The room was a bit small, but the bed was very comfortable, and the room clean. I was a little disappointed that they had no real spa type facilities, only an outdoor hot tub next to the heated pool in the courtyard. I didn't feel like walking 200 feet soaking wet in 38 degree weather, so I passed on the hot tub. I had breakfast in the Bank cafe/restaurant and the forager omelet was delicious.
December 7, 2011
Rated 5 out of 5 by Napafan If you stay in Napa Valley, Stay Here
I was thrilled when Starwood opened a property in Napa. And since then, I cannot believe how wonderful the Westin in Napa has been - consistently. My expectations have always been met, the restaurants are excellent, and the rooms are very comfortable.
The concierge will make your reservations and, the Westin has relationships with many vineyards. Take advantage of their introductions.
The rooms in many cases have full kitchens, so you can prepare a meal with the ingredients you find in Napa and pair it with the wines you have discovered in the neighboring vineyards.
In the summer, the pool is a welcome respite.
I have only had a wonderful time here and recommend it to all of my friends and colleagues.
November 23, 2011
Rated 5 out of 5 by Riotch Great location
Great location central to napa. 20 minutes to yountville. Good brunch and breakfast food within walking distance. La toque is a good restaurant in the hotel. The staff as always was impeccable. I highly rate this hotel and will return within the year
March 31, 2014
Rated 5 out of 5 by cmichael18 Great Experience Week after Week
I have been staying at this hotel several nights a week for the past 10 weeks or more. The staff is wonderful and the rooms are always very clean. I get upgraded to great rooms virtually every week, thanks to platinum status. The valet is prompt, the room serivce is great, and the bar has wonderful cocktails. I frequently stay at Westins for work, and this property is my favorite.
The only issues I have had are minor; I find that the complementary bottled water is inconsistently replenished, and the check-in process can be a little slow at times. Nevertheless, I look forward to my stay every week, and would recommend this hotel to anyone visiting Napa or Northern California, particularly if you are SPG Platinum.
May 7, 2012
Rated 5 out of 5 by miamiblonde gorgeous westin property
i love this hotel. the location is fabulous.
the few pet peeves i have are;
even though i am a gold starwood member, and it is noted in my account i would like the USA today delivered to my door each morning, it never appeared.
the other thing that is incredulous, is that we left our suite around 10:30 when we returned at 4:30pm it still was not cleaned. management told us that they have until 5:30pm to do that. i just think that is ridiculous.
btw, they have turn down service at 6:30pm.
did not make us really pleased.
anyway, the hotel as a property is very beautiful.
July 13, 2012
Rated 1 out of 5 by Sleeplessatwestinnapa New Year's Eve Party Noise
OK. I understand... It is NYE... Most people party and hotels host parties with music... very LOUD music. The hotel checked us in with our 7-month infant and placed us in a room right above their NYE party. It is 11:15 pm and the bass is so loud that every part of the room has been SHAKING since 9:30pm. Is it too much to ask for a heads-up when we checked-in? The lady who checked us in clearly knew I had 7-month infant because she asked us about our baby girl!
Three more frustrating hours of shaking and a crying baby.
Thank you, Westin Napa for an unforgettable NYE.
January 1, 2013
Rated 5 out of 5 by TWPup Great!
This is a wonderful property. We took full advantage of many of it's attributes (valet parking, hot tub, gym, bocce ball court). It's so close to Oxbow Market and Wal Mart, what a convenience! I was a little surprised that our room wasn't upgraded with our SPG status, but the traditional room was totally fine, it's hard to complain. There's only one elliptical machine in the gym...please get another one...we have bad knees (doesn't everybody)? I agree with other reviewers...valet staff is stellar, just call down 10 minutes before you need your car and you're set!
January 25, 2012
Rated 4 out of 5 by PrincessRonnie Great hotel, has complimentary washing machine and dryer
This hotel itself is beautiful. The platinum complimentary breakfast is wonderful. We had a 2 bedroom 2 bath suite, which is is gorgeous. The pool and the whirl pool are fantastic, taking a dip under the stars, how can one asks for more... The most unexpected feature is the complimentary washing machine and dryer. It seems like such an innocuous issue, but I hate packing for a whole week. Once I learned that the hotel offers such unusual and FANTASTIC service, I only packed for a few days. What an awesome service feature, please accept my highest compliment...
July 6, 2013
Rated 5 out of 5 by Adam GREAT HOTEL !!!!!!
My wife and I visited the Westin Verasa Napa this month. It is our "GO TO" hotel in Napa and has been for the past four years.
While we visit only three times a year, when we entered, we were greeted by the concierge by our name.
The bell boys all remember the guests' names. The front desk is incredibly helpful and accommodating. The hotel is beautiful and well maintained and the cleaning staff actually doesn't let you pass in the hallway without a "hello", "good morning" or "are you enjoying your stay."
The general manger pays attention to every guest in the hotel...as if you are his only guest.
We love this hotel and we are coming back in September with five couples to spend more time in Napa.
Try it...you will love it!
August 29, 2013
Rated 5 out of 5 by Roperst Anniversary Upgrade
We were so disappointed that we made a few mistakes when we booked our trip to Napa and the Verasa hotel. First "I" made a mistake on the weekend I booked, not making my wife too happy, the desk clerk simply re-booked our registration to the following weekend for us without charging us a fee. He likely understood "my" plight in all this and likely felt sorry for me. The following weekend, the actually anniversary weekend, my wife's parents became sick with the flu, and we again could not make it to Napa. We again re-booked our trip with the help of a desk clerk. Upon our arrival, we find that there was mention of our celebration in our file, and we were completely surprised to be upgraded to a one bedroom suite. We were very pleased with our stay at the Verasa.
January 20, 2014
Rated 5 out of 5 by VikkiSixty Overall A Great Experience
The Westin Versa is wonderfully located near the heart of Napa. Our arrival was warm and friendly with a quick check-in and a lovely, clean suite waiting for us. The staff in The Bank are excellent as is the food. The best people , bar none, are the first ones to greet you, the valet and the bellmen, and the people at the door. I am so impressed with these super nice folks that were so eager to help the moment we pulled up to the hotel entrance. You know you have a good hotel when you are greated by these kind of employees. And Westin Versa is very good!
September 21, 2013
Rated 2 out of 5 by honeymooner777 Bill never corrected
The hotel itself is fine but I had a very bad experience with the BANK restaurant/bar at this hotel. I waited 35+ mins for a cheese appetizer and NEVER recieved it but still got billed for it (note: not sure any cooking is involved) I also gave the bartender two vouchers ...1 for a free dink (my SPG gift ) and 1 for $5 credit but he never credited it on the billl even after I pointed out the issue. What the real issues is that I called the hotel several times and also emalied and still have not gotten this resolved. It has been incredible frustrating....
November 15, 2012
Rated 5 out of 5 by Lisa1120 Wonderful
Great service - from the welcoming valet, front desk staff and every interaction daily. In fact everything was simply lovely - the room was spacious and well appointed, property was beautiful, etc.
March 25, 2014
Rated 4 out of 5 by SPGtraveler99 Slightly Disappointed
We enjoy and appreciate the Westin experience, but we were disappointed a bit at the Westin Verasa Napa. Usual high quality for comfort, cleanliness and helpful staff. The property is very close to the downtown area. But for the high per nite point charge (16,000), I expected more. The wifi connection was frustrating, both in the room and at the pool. There was no store within the hotel to purchase snacks or magazines. Very nice, but we did not find it to be extraordinary. In some respects, it fell below what we have come to expect at Westin properties.
September 6, 2012
Rated 4 out of 5 by waby Lovely hotel in great location.
Staff at this hotel was very accommodating. The valet, housekeeping, and servers were efficient and eager to deliver good service. Reservations were made about 4 months in advance for a 1 BR suite, but we were told there was no upgrade available upon check-in. The res agent kept repeating "you have the last 3 1-BR suites!!" So, no, there was no advantage in being a SPG member. Pool area, gym and location to Oxbow Market and downtown Napa a plus. There is a great trail behind hotel that runs into a bike trail along the river. Overall, a very nice stay.
July 29, 2012
Rated 5 out of 5 by LJMonte Centrally Located in Napa Valley
We were hesitant to book this hotel initially because of prior reviews...This property won us over being that it is a Westin and I have yet to have a bad stay in one. We usually travel with our 20 lb. Shiba Inu and this hotel chain has always made her feel welcome. This beautiful property in California's Wine Country exceeded our expectations and will be the only property to stay when we are in the area. The Wine Train is also directly across the street. The staff are exemplary and the public areas are very well-maintained. See you again very soon!
September 2, 2012