Rated 5 out of 5 by Mnichols661 The Front End Staff was great
Mr. Sheppard and Ms. Alexis was so professional with how they help me and my wife with all questions we asked and meet all my needs. I would send all my customer to this Westin hotel because of the great service.
December 11, 2012
Rated 4 out of 5 by NSNS Comfortable but filthy shower
Overall a good stay, but the shower had mold at the bottom of the door and all along the bottom, including the tile. With that said, it kind of made me wonder about the cleanliness of the rest of the room.
August 30, 2012
Rated 5 out of 5 by TravelingMan This has become my home away from home...
Between regular upgrades to a suite, great meals at the Bistro and a very helpful staff, I really enjoy staying here. Close to my office and Reston Town Center with even more restaurant and other options.
October 29, 2012
Rated 5 out of 5 by HappyCamper Wonderful Staff!
From check-in, bellman assistance, room service, etc. Every staff member was always friendly, professional, helpful, accomodating and welcoming. We were very comfortable and happy. The food was great too!
January 23, 2013
Rated 5 out of 5 by yauni my stay was great
We only stayed one night but was highly please with everything. From the moment we walked into the hotel the staff was friendly and helpful. We will recommend this hotel to all of our friends. Thank you
April 8, 2013
Rated 1 out of 5 by Christopher87 Worst Westin Ever
Can it get any worse..? Flippant staff. Still no coffee in the morning even after 7am. Rooms aren't clean. Room service food left in the room despite complaints sheets not changed.
April 22, 2014
Rated 5 out of 5 by TravelingMan Another Business Trip
Stayed at this hotel a few times already. I've been recognized each time and enjoyed the platinum upgrade to a suite each time. Very good hotel, well staffed and great meals. They'll see me again.
May 27, 2012
Rated 5 out of 5 by CraigB Great hotel
Everything met or exceeded our expectations for a high-quality Westin hotel. Excellent staff, very helpful and polite. Marc at the front desk was exceptionally helpful, polite, and professional.
September 5, 2012
Rated 5 out of 5 by Mike321 Exellent Around
Great service at the front desk/restaurant. Recognition/reward for SPG status (upgraded reward to a nice suite with a balcony. Staff rememberd me/my preferences. Amazing breakfast/dinner.
January 20, 2013
Rated 2 out of 5 by SRQtravelQueen Delta needs to choose another hotel for their Sky Priority guests.
Please know that the room we were assigned had the clock not lit, a bathroom light burned out, the task deck lamp unplugged (the plug resting on the base of the lamp) and the guest robe hanging behind the door was soiled. I was so excited to have something to wear after my 11:00 PM shower since our luggage was not available for the night. When I went to put it on I noticed a makeup ring around the collar and the heavy scent of a woman's perfume.
Also our late night room service order arrived with it being cold. But, after traveling for over 24 hours from Europe anything was good.
The shuttle service is anything but convenient. A huge group of guests waited for the shuttle from the airport, personally over 25 minutes. When the shuttle arrived, it was a mad rush to board and over 20 guests were left to wait. Leaving at 5 AM the next morning, the shuttle was full after 4 guests from the Westin boarded. I was sitting in the front behind the driver and mentioned an odor similar to a skunk. He said that there's some kind of leak and he's been smelling it for awhile. Why wasn't this attended to immediately?
September 3, 2013
Rated 5 out of 5 by HW0424 Westin at Reston
We had a wonderful time staying at this beautifully designed hotel. The room is clean and spacious with the amazing "heavenly beds". Will definitely stay at another Westin again.
January 2, 2013
Rated 3 out of 5 by Rick not the best
Very expensive restuaurant, with an odd menu. Not too great either.
Lots of long hair in my bathroom, not mine
Hot water came out brown for a while
Bathroom sink clogged
March 2, 2013
Rated 4 out of 5 by DFG1 A good stay
Check-in was fast and accurate. Room was a little dark in a couple of spots but otherwise very clean and easy to use and work in. Staff was very professional and pleasant.
June 17, 2012
Rated 3 out of 5 by Marypw Disappointed
I expected a better supply and variety of Toileteies, mouth wash, cotton swaps, I had to ask for lotion and toilet tissue. The bed was just average and the linens so so.
October 30, 2012
Rated 3 out of 5 by Rayjr RCMJR
The room was very dark, The clock was not working and a light was out in the bathroom. The restaurant was excellent!
I was diappointed with the hotel.
April 6, 2014
Rated 5 out of 5 by Professorskd Location and Ammenities are Great
The location was terrific with a relaxed feeling and although we were not able to enjoy the Restaurant it was highly suggested by locals we visited. No hassle stay.
August 26, 2013
Rated 5 out of 5 by AndrewJ2013 This hotel has a great staff
The hotel staff was incredibly friendly, accommodating, and informed. Each individual responded quickly to requests, which was very helpful when time was limited.
September 26, 2013
Rated 4 out of 5 by CDtravel The Staff is extremely helpful
I have been staying at this hotel on a weekly basis for the past 6 months and I always receive a warm welcome each time I arrive. Mike and Mark are exceptional!
March 8, 2013
Rated 2 out of 5 by CC1220 Extremely Disappointed lack of customer service
The hotel and restaurant staff were RUDE bottom line- I would never recommend this hotel unless you want a headache because they couldn't get anything right.
October 14, 2013
Rated 5 out of 5 by TDLM72 Always a pleasure
The hotel is what one has come to expect from a Westin property. Staff is always friendly and professional and I look forward to the next visit. Thank you
January 11, 2013
Rated 5 out of 5 by PinkDiva82 Spoiled away from home
The staff is Fabulous.....
June 30, 2014
Rated 5 out of 5 by TonyM20744 Nice and luxurious
I spent New Year's Eve here and it was extremely nice. The room was spacious and the staff was very helpful. I love the WESTIN!! Will be back again!!!
January 3, 2013
Rated 4 out of 5 by Gerard57 Well Run Full Service Hotel
Good weekend rates, courteous staff. Free parking. Dining room comfortable and reasonably priced. Only objection was daily fee for internet service.
October 29, 2013
Rated 3 out of 5 by John81 Don't Plan to Take the Airport Shuttle
There are two Westins near Dulles and the Reston Heights staff does not do a good job of making sure guests know which one to look for. Take a taxi!
July 15, 2012
Rated 5 out of 5 by Junebug Most pleasant hotel
Check-in was so easy and Michael was very helpful. The room was lovely/bed heavenly as advertised! I really enjoyesd using the pool and spa.
May 13, 2013
Rated 5 out of 5 by Loli73 Great Hotel and Great Restaurant
The hotel was great, outstanding customer service all around. Had dinner at the Restaurant and exceeded my expectations.
April 7, 2014
Rated 2 out of 5 by Rob30909 Sorry guys you fell short
Pulled up. One guy at front desk. He took two calls before he asked me to check in. He was talking about food orders. The guy behind me and the girl behind him were also upset. Asked for valet for I had alot of stuff and just wanted to go inside. Waited 25 min. No valet ever showed so I parked myself a long way away in garage 3. Finally got to my room and went to take a shower but the hot water did not work in the shower. Called housekeeping and told her when she came up. That was Friday night. It still wasnt fixed when I left Sunday. Told front desk on way out but she didnt seem interested. Went downstairs to buy snacks and drinks. Opened the mini fridge to put them in and not only was the fridge hot inside but whoever was in the room before me had their pepsi and salad still in there so it was never cleaned. Went out on the balcony and their were cigarette butts and trash on the floor. Really? I dont smoke. Went to order room service and every thing i ordered was no longer on the menu i had in the room. They brought me a copy of new menu 25 min later. There's more to this story but why bother. The response to this will be excuses and thats ok. It is what it is.
April 7, 2014
Rated 5 out of 5 by aksldf7 Love this place
This is one of my favorite hotels. Everything is top quality. Decor is elegant. Very clean, very quiet. I've stayed here 3 times.
January 14, 2013
Rated 4 out of 5 by cat1217 Newer hotel
Had a great Junior Suite w/balcony, however it was looking over the freeway.
The bathroom floor was dirty. Room size is terrific.
March 12, 2013
Rated 5 out of 5 by Flbound Outstanding staff
Ravi and Jeffrey are exceptional wait staff, both provided my wife and I with a very enjoyable stay for her birthday celebration.
January 14, 2013