Rated 4 out of 5 by tpwmd Great; except
Awakened @ 2 am by very loud and drunken shouting. I had to get up @ 3:15 anyway, but other guests were bothered. I heard knocking on the door where all the noise was coming from and a request to hold down the noise from another guest.
October 17, 2012
Rated 1 out of 5 by John1111 The room was in poor condition
The hotel room had an extremely musty smell as soon as you walked in and none of the windows would open. The window frame was covered in mold. The robe was all dirty and the screws for the blinds were falling out of the wall.
September 3, 2013
Rated 4 out of 5 by WineAdvisoryGroup Nice Option for the Area
This is a nice hotel if you're in the region. Good service, rooms are basic, not very large... not many suites. Never have received an upgrade. Restaurant not very exciting but there's a few good options within 2 or 3 minutes.
April 2, 2013
Rated 5 out of 5 by moly102011 great comfort of bed
I want to buy the bed I slept in on Saturday night .
Your staff was universally competent and also fun to be with.
My request to buy the bed was hyperbolic. I just meant to say that I got a great night’s sleep. .
December 7, 2011
Rated 5 out of 5 by mjbt Friendly, helpful staff!
A lovely hotel in a lovely setting. The staff was helpful with every request and made me feel welcome. It made my one night stay a very pleasant experience!
November 16, 2013
Rated 3 out of 5 by Hiking4ever Any further away!
Even though I am an SPG member I had the room that was furthest away from everything. It was quicker for me to go out the fire escape and come back in the bar area than walk to the elevator.
October 2, 2012
Rated 5 out of 5 by nyky06 Great hotel!
We love this hotel. We have come back two years in a row for Thanksgiving. The staff is super accomidating and will do whatever they can to make your stay more comfortable. We will be back!
November 27, 2012
Rated 4 out of 5 by Drew1 Nice stay
Bathroom area a little on the small side... with the door open, was difficult to get into the closet and use the sink. Would be much better with a pocket door.
March 1, 2013
Rated 3 out of 5 by VPuccio The rooms need cleaning
Shower caulk shows signs of mold
Shower grout is discolored
Toilet has brown rust stains
The furniture has not been moved to dust
The comforter had a stain
VERY VERY POOR
December 10, 2012
Rated 4 out of 5 by magg What I need
You feel at home, the coffee shop, the gym, the shuttle bus and the staff are all great
December 13, 2013
Rated 5 out of 5 by tom04 Professional, polite staff
Everyone there was very friendly and extremely helpful. The room was quite spacious and extremely clean. Couldn't have asked for a better night after travelling.
November 27, 2012
Rated 5 out of 5 by jjpip I LOVE THIS HOTEL
This hotel is great. I would never stay anywhere else when I'm in Princeton NJ.
December 13, 2013
Rated 4 out of 5 by MLM08540 Staff is great, friendly and upbeat
Staff makes this hotel worth staying in. Hotel itself is average. Bathroom shows wear and could use a redo, sound proofing and lighting are both terrible.
August 4, 2012
Rated 3 out of 5 Good hotel, poor execution
Stayed at the Princeton Westin just before hurricane Sandy. This is our second stay, came to visit our daughter at Princeton. This hotel has all the makings to be a very good hotel, but the staff execution and management planning was obviously lacking. We were given access to the free coffee and continental breakfast on the 6th floor. There were no signs directing us to it when we exited the elevator. When we found it, it turned out to be no bigger than a closet, 5 woman in bathrobes completely filled the room, they proceeded to touch every piece of food, then broke the coffee machine. Went downstairs to the coffee bar and paid for two coffees. When we returned from our day at Princeton at 6 PM, the room had not been cleaned. Upon inquiry, they responded that we had put out our "green" card on the door – not true. So, we were invited to wait in the bar and receive a free drink. The only waiter, ignored us and only provided drinks after the front desk intervened upon our request.
All of these issues could easily be solved with better management planning and execution. We'll come back, but our expectations are significantly lower.
November 1, 2012
Rated 4 out of 5 by blondebass Comfortable and Clean
Overall, the experience was excellent. In the room, there was no hand soap which seemed odd, though they did provide bath gel. Otherwise, all was fine.
December 12, 2011
Rated 4 out of 5 by RoadWarrier99 Quiet respite at Princeton
Very pleasant respite from a difficult time at the Princeton Medical Center....location is terrific, setting is quiet and staff were excellence.
July 31, 2012
Rated 5 out of 5 by basa24 staff friendly
the hotel staff were very friendly. everytime i asked a question, they always asked me a follow up question to see if i needed anything else.
December 7, 2011
Rated 4 out of 5 by JLhaveford nice staff, good restaurant, everything works, tired rooms
We stay in this hotel almost every week as my husband is relocated to Princeton temporarily.
The hotel is at a convenient location. The executive lounge is convenient. The restaurant is surprisingly good but qualities are inconsistent.
Staff is very friendly and goes out of their way to be helpful, although not always successful.
Here's a good example about service at this hotel. I forgot my sonic toothbrush during one stay. When I called to ask, the cleaning crew actually turned it in to the office (great) so I told them I'd pick it up the following week. The following week came, the front desk knew nothing about it (not so great). After asking around, they said the manager had it in his office (great) but he was out. Several hours later I still did not have my toothbrush (not so great). Then they said they'd send someone to a drugstore to buy one for me (great). The drug store did not have it. So they promised they'd buy one and send it to my house. I indeed received a toothbrush a week later (great), except it was the wrong model: not only it was a cheaper model, it also uses a different brush head which means all my stocked brush heads are useless now. I still have to buy my own toothbrush which does not make me happy.
I was quite impressed that the staff tried hard to solve my problem, in particular actually did buy me a toothbrush. I very much appreciated the effort. On the other hand, my toothbrush should not have gotten lost in the manager's office to begin with, and the follow-up correction was not executed well and ended up costing me anyway.
The rooms are definitely below average in SPG hotels. They are functional, but they are dirty (stains on carpets and walls). I have not had one room without at least one fly. Heating system is bad: noisy; no way to turn it off; and worst of all, does not heat up the room effectively. It really gets cold in the room. Sheets and towels are adequate but they are not quality items.
February 17, 2014
Rated 1 out of 5 by RoadWarrior80 HPY visit
The best feature of this hotel was service provided by the staff. We know it is a quality hotel, but service makes it that much better!
October 14, 2012
Rated 4 out of 5 by bbfink00 Starwood stay
little disappointed for a starwood guest got a standard room very far from elevator
November 2, 2013
Rated 5 out of 5 by Acarter Reception & Bar Tender
The check in clerk was great. The bar tender was excellent.
November 20, 2013
Rated 4 out of 5 Clean nice hotel
Conveniently located along highway. Has a number of shops around the hotel. Clean and well maintained.
October 15, 2012
Rated 4 out of 5 by lcsh Customer Service
I didn't have a scraper and the front desk manager cleaned my car. It was very nice and unexpected.
March 9, 2013
Rated 5 out of 5 by LDC1 Westin Princeton
Great property in great location for business or pleasure
Super staff at front desk
August 31, 2013
Rated 4 out of 5 by Stella Comfort away from home
Comfortable and centrally located near PhARMA, restaurants, and shopping.
March 26, 2013
Rated 5 out of 5 by DebdieP Clean room very nice staff!
Nothing like a clean room! and the Staff were GREAT! Thanks again Westin!
December 13, 2012
Rated 4 out of 5 by upandearly Best hotel in the area
Rooms are spacious and clean, Room service is reliable and consistent.
March 27, 2013
Rated 4 out of 5 by joiseyfan tacky
charging for wi-fi for a hotel of your caliber is pathetic
October 23, 2012
Rated 2 out of 5 by Brian02 The hotel was overpriced
The room was small and wasn't very nice. Too expensive.
October 2, 2012
Rated 5 out of 5 by ugarg3 ugarg3
I stayed because very convenient to visit my family.
June 3, 2013