ウェスティン・ラパロマリゾート&スパ

  • アメリカ合衆国
  • 85718
  • アリゾナ,
  • ツーソン
  • 3800 East Sunrise Drive
  • マップ

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Rated 4.1 out of 5 by 278 reviewers.
Rated 2 out of 5 by Unfriendly staff and hidden charges We had been here 15 years ago. Hotel has been renovated, but staff needs customer service training. Very unfriendly. Sunday brunch price was exorbitant so we didn't eat one more meal at hotel. Resort fees and taxes add over $50 per night. Fitness facility is lacking. Wouldn't stay here again. March 13, 2014
Rated 4 out of 5 by All is Well Here This was a very peaceful place to stay. Unfortunately, they offer "go green" to help with cleaning the rooms each day and that holds up the incoming customers as we waited for over an hour for our room. Other than that, this was a great place to stay and all is well with me and my family recommended this resort. July 19, 2013
Rated 5 out of 5 by Wonder place to stay Room decor has been refreshed, property is beautiful. Nice place to stay.... May 30, 2014
Rated 4 out of 5 by inexpensive dinning options limited food during conference was excellent, but hard to find a light meal for dinner at a good price May 26, 2014
Rated 2 out of 5 by HOTEL WAS NICE BUT NOT HAPPY WITH SERVICE PROBABLY WOULDN'T GO BACK June 2, 2014
Rated 4 out of 5 by The staff and amenities pleasantly surprised me. I arrived at this resort one day prior to my conference. My husband and I were able to enjoy the gym, which met both of our needs. We are looking forward to a return trip next year. I enjoyed going to the adult pool where I was able to relax with others that wanting the same thing, too. July 19, 2013
Rated 3 out of 5 by My stay was a disappointment I've stayed at many Westins, as I'm a Starwood Platinum member, but this was not a good experience. When I checked in and asked for my upgrade since I'm a platinum member, the staff did not treat me very well, contending that all of the suites were booked. Their attitude was not a positive one. However, when I went online, I could have booked a suite. The hotel no longer provides cotton pads and Q-tips. There were no wine glasses in the room. I asked for a wake up call, which never came. I had a coupon for breakfast and when I produced that, the service staff did not provide very good service - was that because the coupon stated that it included gratuities? The $15.00 "resort fee" was simply another way to get more money. As a platinum member, I was already entitled to Internet and the use of the work-out room, so why should I have had to pay that fee. I was told it was for parking - if you don't use Valet (Another $20/night), then you have no other place to park but in the parking lot, the use of which is supposed to be part of this resort fee. That fee should be waived for platinum members, or eliminated altogether - it's like having to pay for carry-on baggage. All in all, it was not a good stay. May 26, 2014
Rated 5 out of 5 by Best Resort for Anyone! My wife and I love spending time here!! This is our favorite place to take a "State-cation". Beautiful scenery, relaxing atmosphere and very friendly and hard working staff dedicated to make all of the customers happy! The main bar is the best place to hangout! Ask for Sal.... January 27, 2014
Rated 5 out of 5 by Enjoyed, again! One of the most beautiful properties we've stayed at. It had been some time since our last visit and the remodeled rooms and grounds are beautiful. However, we did miss having the quail outside our room! Not a single sighting either mornings. Did you guys not renew their contract? ;) September 1, 2013
Rated 3 out of 5 by Service needs lots of improvement Room did not have room-service menu. Took 30 mins to get one. Finally got our food, and order was wrong. Upon checkout, rate was not what was quoted, which required extra 10 mins to sort out. La Paloma thinks it wants to be high end, but does not know how to be more than average. November 24, 2013
Rated 4 out of 5 by The Hotel The pool was great, it had a slide and a swim up bar! The food was very good, well prepared. Our room was very clean, only one robe for some reason. shower head was cool. Toilet is not designed for short people at all. The staff was very nice and easily available if needed. October 17, 2013
Rated 5 out of 5 by Amazing Stay I was warmly greated and checked in by Jose Flores and was so grateful to have such exemplary customer service. The resort is absolutely beautiful. The rooms were clean and comfortable. The pools and grounds are spectacular. I had one of the best staycations ever. January 24, 2014
Rated 3 out of 5 by remodeled rooms were nice the pool is the reason my husband and I come there and bring my granddaughter who is 2, I noticed a lot of people that did not look like they were paying guests (no wristbands) and there were big kids in the kid pool and it was dirty and kids in the adult pool and spas. August 8, 2013
Rated 5 out of 5 by Beautiful resort, great staff I stayed at this resort recently for close to three weeks. I was traveling for work and regrettably unable to fully enjoy the resort. The grounds are beautiful, rooms are great (very spa-like) and the staff was incredibly kind and helpful. March 12, 2014
Rated 3 out of 5 by Pool Staff Had to ask three times to get food and drink at the pool. Half-assed effort to clean tables by staff. This is a high profit area for you guys. Won't make the same mistake twice. Next time, I will clean the table myself after getting the kids lots of McDonald's food. September 2, 2013
Rated 5 out of 5 by top notch staff It had been several years since we stayed at Las Paloma, but they actually remembered us well. As in the past, the staff delivery is that of the best 5 star hotels. Grounds are the best of the top hotels in Tucson and the country club is still top notch. January 27, 2014
Rated 3 out of 5 by Check In Time With a five star resort, when check in says 4:00 you should be able to be in your room before 5:00. We were not the only ones waiting in the lobby. Thought they could have offered maybe a free drink at the restaurant or something for the wait. That did not happen. August 5, 2013
Rated 5 out of 5 by Beautiful Property The location of the Westin LaPaloma is stunning. It's a totally relaxing environment, even though I was there for business purposes. May 6, 2014
Rated 4 out of 5 by Great Place to host a Meeting I attended the Leading Change Conference last week and I must say ADE's choice of the La Paloma was an excellent one. The hotel staff were friendly and efficient. My room was spacious and it contained the most comfortable bed I have ever slept on in a hotel. June 28, 2013
Rated 3 out of 5 by The employees were all great All of the personnel were very accommodating. We did have problems with our room. In one day the A/C leaked, later the TV didn't work and finally the shower wouldn't drain. All the problems were fixed but it was just not what I expected from a luxury resort. September 2, 2013
Rated 4 out of 5 by Tasteful and Surprisingly Quiet I'd return to this stylish and well kept hotel, despite not receiving a Platinum upgrade suite and despite the dominance of large business groups among the guests. My room did not seem substantially different from the hotel's average, but that standard is pretty high to begin with and it easily met my needs as a solo traveler; if I were with my wife, we'd have likely have judged it pleasant but not exceptional. The open building style means no enclosed hallways to concentrate the noise of outside talkers (the curse of many hotels) and the room door had a real seal without the typical annoying bottom gap; the nighttime quiet was blissful. Azul restaurant turns out good plates, but variety is modest, especially for a "resort" where one generally takes most meals in. The restaurant was never more than 1/3 full at any time during my 3 night stay as the large groups had sequestered themselves in private meeting rooms, and I suspect this lack of patronage makes it unproductive for the kitchen (and the wine list) to be more extensively adventurous. January 31, 2014
Rated 5 out of 5 by This hotel is outstanding This hotel has everything that a resort should have including a beautiful view of the mountains. May 12, 2014
Rated 3 out of 5 by Very disappointed This was my first visit and we had to wait 3 hours to get our room, no apologize or explanations. We final went to the manger and they gave us a room smaller than what we requested. again no reason we took the room as we were tired of waiting August 19, 2013
Rated 5 out of 5 by Great resort with spectacular views. We enjoyed the city and Mountain view that this Resort had. Kids enjoyed the pool and slide. May 5, 2014
Rated 5 out of 5 by Hotel stay-August The hotel is an excellent venue with great rooms, food, facilities and especially staff. People were so friendly and helpful. I would recommend the Westin a a go to place. The tours and activities from the hotel are also excellent! September 1, 2013
Rated 5 out of 5 by Location I was very impressed with the landscaping and cleanliness of the resort. The rooms were very nice and maintained. Did not get a chance to use the pool area but it looked very impressive as well. March 7, 2014
Rated 4 out of 5 by Best in class Very lovely, family oriented resort with plenty of amenities. The personnel were especially friendly. Lots of things to do for all ages. April 14, 2014
Rated 5 out of 5 by This hotel was way more than anticipated Beautiful setting, courteous staff, comfortable rooms, what more could you ask for. May 2, 2014
Rated 5 out of 5 by Great visit! Great visit!! Joe Gonzalez gets kudos for getting me my golf clubs. We had such a good time until the very last minute and we left our clubs behind! April 6, 2014
Rated 5 out of 5 by Best Staff, Great Hotel I greatly enjoyed my recent stay at the Westin. The room was spacious and comfortable. The staff extremely friendly. The facilities were excellent. They went out of their way to accomodate our group in every way. November 18, 2013
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