Rated 1 out of 5 by m9n1b4 The hotel is okay
I came to relaxe with my wife, we both foiund the room to be to noisey, may because of vent machines, Very disapointed Realy of all the times we have come to your hotel this was the worst. To expensive for so little. And did not get a night rest, could not wait to leave.
August 9, 2012
Rated 4 out of 5 by brett2224 Very good stay
Staff excellent, room great. Only low point of my stay was being refused any kind of late checkout despite my gold status. 4pm late checkout is understandably impossible on a fully booked day, but 1 or 2pm should always be possible with a little extra work by the staff.
January 27, 2013
Rated 4 out of 5 by Paul Lobby wifi didnt work
Lobby wifi was not working. I contacted staff and they gave explanation that it might be because of load factor as it was family day long weekend.
However, i didnt get the service what i was supposed to get. Staff just apologized instead of giving alternative solution.
February 17, 2013
Rated 4 out of 5 by Diane86 Beautiful Hotel
This Hotel is beautiful. We had a Queen bed with a pull out, a little tight for 4 but we didn't stay in the room much. The outdoor pool was warm enough for the kids to swim in the late evenings. Oliver and Bonacini was a huge disappointment, would not go there again.
August 22, 2012
Rated 5 out of 5 by Anna57 This hotel is highly recommended based on experience
Although this weekend's stay was out first at Westin Hotel, we would strongly recommend this experience to others considering based on room comfort, cleaniness, service, location to all activites and relaxed atmosphere !!
Definitely will be back for more fun .....
July 8, 2013
Rated 5 out of 5 by JR99 Always a great stay
We have stayed at a few of the hotels in the village over the years, but since our stay at the Westin Trillium it's become our sole destination. In the past two years we have visited at least once per season and the level of service is wonderful and consistent.
March 25, 2013
Rated 4 out of 5 by SherBear77 Great stay
Went with husband and our 12-year-old daughter. Nice room, clean, and quick response for customer service. The village and distance to the slopes is ideal. Loved the hot tub and my daughter loved the pool.
March 8, 2014
Rated 5 out of 5 by Skier2014 Great ambiance
The location is excellent. An easy walk to the village with many attractions including varying restaurants.
April 15, 2014
Rated 5 out of 5 by YukonXLT Westin Blue Mountain - great conference location
My company invited us to attend a quarterly meeting and for once I was pleased we were'nt downtown Toronto. That being said, when I heard it was in Collingwood I had my doubts. Now I have been to a Westin Resort I need not have worried ! It was excellent
October 1, 2012
Rated 5 out of 5 by penni62 this hotel was very comfortable and clean
excellent customer service, very nice clean facilities, hot tub and pool very clean, room was a bit warm couldn't get the room temperature down..
April 2, 2014
Rated 4 out of 5 by nm23 compensation for having to relocate
No complaints except would have thought there would have been an offer -ie- discount or one free nite- for having to relocate to another room due to toilet breakage and leakage to floor below - right in the middle of getting ready for my sons wedding.
October 31, 2012
Rated 3 out of 5 by Jeff2224 Rooms nice, services poor quality
Our stay was ok just not value for the money spent. The rooms were very nice but the hotel food and service very poor. Everything outside was pricy for a Mickey Mouse offering. All eating experiences were agreed to be slow service and over done food.
July 6, 2013
Rated 4 out of 5 by Tabomatoo Staff are Great
We had day long meetings at the hotel and from the AV service and setup to lunch to breaks the service was personalised, courtious and friendly from every aspect. I would highly recommend The trillium as a great venuse to meet work and have some fun.
October 9, 2012
Rated 3 out of 5 by Travelour Not what we expected or hoped for.
No balcony. The pool was small and crowded, and the water temperature was 99F!
Worst of all, we could not get our room temperature below 78F at night. That said, we did enjoy the many activities available and the area. The service was also good.
August 8, 2012
Rated 5 out of 5 Cant thank you enough
I had some papers that needed to be signed immediately and several times throughout my stay. The staff were very accommodating and and I truly appreciate it very much. It resulted in a very good experience for me. I would definately come back .
November 19, 2012
Rated 5 out of 5 by steve50 Consistently Great!
Multiple visits per year over the past number of years. Consistently great service. The rooms are always clean and comfortable, terrific staff and wonderful food. Best accommodation in the village and one of our favorite destinations period.
August 22, 2012
Rated 5 out of 5 by Kingstown5 Beautiful Hotel
We stayed 5 days with 3 kids and everyone had a great time. The room was huge and very clean. All the staff were so nice and friendly. A high chair and crib was provided in the room. It was a great stay in a great place, highly recommend.
July 31, 2013
Rated 3 out of 5 by Lucas11 Great hotel staff and room. Poor food quality and sevice
I would recommend the hotel for room quality and hotel staff quality. I would however tell them not use the O&B facility. The food quality is poor, the service was fair, and over priced for the quality of food and service.
September 6, 2013
Rated 4 out of 5 by Dan76 Great location, great hotel, ok rooms
hotel is lovated right at the base of Blue Mountain. it has great ameneties; lobby and meetings rooms are great.
Guest rooms are tired and in need of renovation; the best thing going gor the rrom is the bedding... simply amazing!
October 4, 2013
Rated 5 out of 5 by Charlie The staff here is beyond wonderful.
After a bad start to our vacation at another hotel, the Westin staff made sure that everything was corrected and that we got exactly what we asked for. Kaitlyn and Nick are two wonderful staff members who deserve to be recognized.
April 2, 2013
Rated 5 out of 5 by Dee190 Wonderful Weeknd!
Stayed here for a girls weekend and it was fabulous. The two bedroom suite was perfect for the 5 of us. We could even cook breakfast the next day while enjoying a late checkout. All the staff could not be more accommodating!
November 23, 2013
Rated 3 out of 5 by Rusticator Nice place but...
Paying $300/night and then being asked to pay another $9.99 for wi-fi - feels tacky.
Also the guest parking lot - when it rains it's a mess. The hotel should invest in at least some gravel.
Otherwise it is a nice hotel.
October 21, 2013
Rated 5 out of 5 by hedgehog Great hotel but charges for wifi even if SPG member
Westin Trillium is a great hotel with really nice rooms and bathrooms. It has three outdoor pools even in the winter, and it has a great restaurant though this most recent visit the food wasn't as good as previous visits.
March 12, 2013
Rated 4 out of 5 by JMI3 Worth checking out!
Nice, clean, family friendly hotel. We saw lots of dogs, wish now we had taken ours!
Found it a bit pricey for the smallish room and we both had very squeeky beds. But overall a great time was had, grounds are beautiful.
August 23, 2012
Rated 5 out of 5 by AdamK Awesome hotel in a fantastic location
Beautifu hotel offering large suites for families. The staff intially did not go out of their way to help with our many bags. The restaurant food was awesome, although the service wasn't worth the 17% gratuity charged.
August 2, 2012
Rated 5 out of 5 by Restandrelaxation Upscale hotel but with warm and friendly staff
We spent the May long weekend at the Westin. The entire experience exceeded our expectations. The room was amazing. The beds were truly comfy. The kitchen was fully equipped. The room was clean. Great stay.
May 22, 2013
Rated 4 out of 5 by anger Great Weekend. Getaway
First time going to Blue Mountain. Our stay was very enjoyable and relaxing. Staff made our stay very pleasant especially Justin the pool boy.
We would recommend this hotel to all our friends and family.
August 1, 2012
Rated 5 out of 5 by mncx The staff are friendly and helpful
Love the fireplace making the stay warm and welcoming. Could have been better if the robe that supplied are made out of terry cloth type of material. Other than that it makes it feel like home.
December 16, 2013
Rated 5 out of 5 by buzzc 1st time
this was my 1st time staying with Westin in Collingwood . Love everything .I do wish I was staying there not because of business so I could take more time to enjoy what the hotel and area has to offer!
July 2, 2013
Rated 5 out of 5 by Chris2687 Best Hotel Ever
We booked this hotel last minute and were wonderfully surprised. Beautiful decor and room layout - very spacious. The staff was extremely friendly and helpful. We are already planning our next visit!
July 25, 2012