Rated 4 out of 5 by ULO1 Sehr gutes Hotel, gute Lage, toller Service
Das Hotel ist sehr gut!
Nur das Bett war sehr weich, aber das ist ja eine persönliche Betrachtungsweise.
2 de julio de 2012
Rated 4 out of 5 by mz21 ich fühle mich als gast
wie schon oft ein angenehmes erlebnis als gast geschätzt zu werden..
wenn der service in der hotellobby in zukunft den teken plausch mit kollegen nicht nur unterbricht wird es auch dort gastlich sein..
schade dass im garten die auf-räumarbeiten nach dem fußball europa spiel bis in den morgen gegen 2.00 uhr gingen. die nachtruhe war leider dahin.
17 de junio de 2012
Rated 4 out of 5 by Cameo2012 Tolles Personal
Das Service Personal ist ganz klar die Stärke dieses Hotels! Tolles Team.
18 de mayo de 2012
Rated 4 out of 5 by Michael429 Super Lage in Berlin
Sehr freundlicher Service. Die Zimmer könnten etwas größer sein. Eine begehbare Dusche fehlte leider in unserem Zimmer. Eine Badewanne mit Duschbrause ist einfach nicht mehr zeitgemäß.
16 de mayo de 2012
Rated 4 out of 5 by Vincos Actually much grander that the website would lead you to believe
No better location in Berlin - on Unter den Linden with myriad attractions within walking distance and loads of public transport options.
The property was built as the showplace of the old DDR and although newish, it has the feel of a legacy hotel with an enormous atrium lobby and stunning stained glass ceiling. Pictures on the site gave me the impression that rooms were dated and Germanic spartan but, in fact, they have the usual Westin modern flair. In general, the property is very attractive.
An upgrade was not available on check-in but the staff were very helpful and arranged for a move to a Junior Suite on the following morning. This happened flawlessly and the increased space (really a suite with a proper living room), two baths, double vanity and tub were much appreciated. The live orchid plant is a very nice touch!
There was no in-room amenity delivered - although it is certainly not required, it is increasingly more common and I am surprised it was missing here. I did much appreciate the complimentary paper delivered in the morning - this used to be standard but lately is getting more and more rare. As is the complimentary shoe shine which here was done to perfection.
Platinum breakfast is very basic: dinner rolls and croissants served in the main restaurant with an option to upgrade to the very complete buffet.
9 de abril de 2012
Rated 4 out of 5 by Jutiapa Great laundry service
I stay here every year during Fruit Logistica.
The staff is always friendly, efficient and professional. The laundry service, in particular, exceeded expectations by a mile (not just a kilometer, since I'm American). I can't remember a hotel I've stayed at where they pick up the laundry within five minutes of the call to guest services and return it shortly after lunch. I was stunned.
One day, one of the staff got there so quickly that I hadn't had time to fill out the laundry form. "I'll do it for you," she insisted. She took my clothes and, sure enough, each and every item was returned by 2pm.
Thanks for making it easy.
15 de febrero de 2012
Rated 4 out of 5 by crb75 Location the main benefit
First to get the minor negatives out of the way:
This is not a grand five star European Hotel - it is a large scale business/tourist hotel and run accordingly.
Some people may appreciate a sales pitch to upgrade to a spa suite at check in - I just find it tacky. Equally tacky is charging for delivery of a paper such as the Fin. Times - only hotel in Europe I've ever encountered that does this.
Finally - yes it is cold in January - but occassionaly the bell staff/doormen need to be outside - not just hanging around the lobby.
More importantly - the many positives:
The location is indeed ideal. Easy walking to many Government Buildings, big ticket tourist attractions and interesting neighbourhoods. The blocks around the hotel also have a myriad of public transport options making getting anywhere else around (or out of) the city a breeze. Unless you have business in the old heart of "West Berlin" the location is simply superb.
I stayed in a junior suite which, while unimaginatively furnished, was large, modern and in excellent condition. It also had a full King sized Heavenly Bed. Overlooking Unter der Linden on the 2nd floor exterior noise was quite noticeable - however garden/courtyard rooms are available for those who value quiet. I think a little bit of street noise is a small price for the outstanding view of linden.
Except for a possible misunderstanding where housekeeping thought some coins I'd be keeping for public transport was a tip for them, housekeeping was of a very high standard. Evening turndown service was also undertaken.
Interior soundproofing was excellent - maybe there were no other guests - but I didn't hear a single noise from the corridor or another room.
With the sole exception of a grumpy check out agent - all the staff were very friendly and helpful.
16 de enero de 2012
Rated 4 out of 5 by Richi49 super Lage
Leider war der Empfang nicht so, wie wir es vom Westin gewohnt sind. Erst auf Nachfrage wurde uns ein entsprechendes Zimmer für Platinum Gäste zur Verfügung gestellt. Auch hatten wir abends keine Wasserflachen am Bett.
18 de diciembre de 2011
Rated 4 out of 5 by peterl dieses Hotel ist zwar konservativ aber angenehm
die Badezimmer sind sauber und neu renoviert,aber leider haben sie die Duschen vergessen.Eine begehbare Dusche ist einfach vorteilhafter.Auch sollten sie Armaturen einmal überdenken.Meine Frau hatte Probleme damit. ( zu kompliziert )
8 de noviembre de 2011
Rated 3 out of 5 by DanSaCoff Buena
Buena experiencia es mi segunda vez en este. Hotel
11 de octubre de 2013
Rated 3 out of 5 by rick05 Great Location / Disappointing Stay
Easy/efficient check in. Great location. No clock in room. Asked for a clock -- "no". Had to go buy a clock. No Platinum upgrade, as the hotel was sold out (funny, at 8:00 pm there were suites available to book online -- hopefully some other Platinum member was given the upgrade, vs. leaving the suite empty). Very disappointing complimentary continental breakfast. I like an egg with my toast -- would have been an additional 14 Euro (ouch).
When we checked out, we were asked about our stay. I said "disappointing", thinking a manager might ask "why?". I was wrong. There was not a follow up question or any concern.
If we were not Platinum members who have stayed at numerous SPG hotels in Europe (including other Westin hotels), we probably would not have had such high expectations for the Westin Berlin. However, we have and this hotel does not measure up.
10 de octubre de 2013
Rated 3 out of 5 by Yuth Staffs are not helpfulness
Especially front desk staffs
14 de agosto de 2013
Rated 3 out of 5 by Troikee1 Central Location
Great location. Hotel good, staff ok but nothing special - not very friendly. Hotel décor dark, bedroom décor dull. Stayed in a Junior Suite, Shower fantastic, bathroom lovely with double hand wash basins. Bedroom spacious, bed very comfortable BUT NO window in bedroom. and on a personal note the living area was lovely and large but not much furniture, TV looked small and felt small in the living room.
We didn't use the Spa as we felt it was expensive and we were only there for a weekend so wanted to visit the sights, but the pool was lovely.
Location of hotel really great, near checkpoint Charlie and the Brandenburg Gate.
11 de junio de 2013
Rated 3 out of 5 by Brooxh Recommended, but not up to Westin standards
I recently completed the second of two stays. The hotel is very nice and the location is great. But the service was substandard.
Problem 1: The first stay was 5 nights and I was told that even though I am Starwood Platinum, the they could not upgrade me to a suite because they did not have one available for the full time. That's fine, but I checked in again for one night -- after a 1-day side trip outside Berlin -- and did not get upgraded to a suite again and was told none were available. But that was not true (see problem 3).
Problem 2: Not only that, but when I requested a garden view room for the 1-night stay (after being told that there were no suites), I was told that would cost 60 Euros extra. I had to complain just to get the nicer room at no extra charge, which should have been a standard policy for Platinums.
Problem 3: I checked in the second time at about 7 PM and then looked on the web site after going to dinner and there were multiple suites available for sale.
Problem 4: When I chose the continental breakfast for the initial stay, the front desk told me it included everything but eggs and the other hot/premium items, and that was fine. But when my wife and I got to the breakfast room, the desk attendant told us it only included coffee, juice, toast and marmalade in a very cut manner, which - if true - is not up to normal Westin standards I am used to from other Westin stays.
There were three other issues of lesser importance, but still annoying:
(1) When we got the marginally nicer room on the second stay, there was a welcome fruit selection in the room (with someone else's name on it) . . . we have often gotten this at other Starwood properties from Sheratons to Luxury Collections (including other Westins) but we didn't get it here for any night of our 5-night stay.
(2) We received small chocolates with the turndown service the first two nights, but not the other four.
(3) The front desk staff was very uneven . . . a few people were nice and helpful, but others gave us the impression that they were unhappy about having to answer questions or do ANYTHING beyond the minimal service of checking us in.
I would recommend this property for its location, but definitely not for the quality of its service.
5 de junio de 2013
Rated 3 out of 5 by Timbo13 Berlin stay
I thought the service, especially from the concierge desk was mediocre at best. We asked for restaurant suggestions and were suggested the same mediocre restaurant by every concierge we asked. It would seem there are kick backs for hotel guest visiting the restaurant?? The other point that was frustrating was the shower set up in the room. It was not nay small but left water all over the bathroom floor.
30 de mayo de 2013
Rated 3 out of 5 by FlyFXE Tolle Lobby
16 de mayo de 2013
Rated 3 out of 5 by aircon Uncomfortable Rooms
Had sleepless nights since the airconditions does not work. We kept changing rooms but to no avail. Had my thermostat set at 5 degree C, but it felt like 25.
12 de mayo de 2013
Rated 3 out of 5 by Modernman Well located
This hotel is a little dated in its style but is very well located not far from all major attractions. The restaurant/bar food is of a good standard and the staff are excellent.
The pool and spa didn't look all that attractive but like everything else it comes down to styling.
The executive room we stayed in was excellent in many ways but was a long haul from the bar, etc.
A grand piano sat quietly in the open plan bar come restaurant all weekend but sadly nobody played it. Ann opportunity missed to create some buzz about the place which sometimes felt like a transit lounge.
I could go on in some detail. However, overall it was very pleasant.
16 de abril de 2013
Rated 3 out of 5 by regg87 Mixed feelings about this hotel
I often stay in this hotel, but now he is not in good shape because of the huge construction passing close by. It's surrounded on both sides of the construction site and the hotel is located right in the heart of this construction, you know, how much inconvenience it delivers.
The hotel is great, he's always very calm, because of the level of prices, mostly hotel guests are elderly people.
But most worryingly for us at this stay, it's a single beds in our room. The bed is so small, that my friend fell from bed, turning over in his sleep. This can be dangerous, especially if you are an elderly person and are not used to sleeping in a bed less than a meter wide! Be careful and keep in mind this fact!
I'm hoped, that the hotel managment will pay attention to this problem, with this level of prices, you can change these very narrow and flawed single beds for queen sized bed, as in all others Westin hotels!
Otherwise, the hotel met all the Westin standards (the room has everything you need, including a coffee maker). For 5 euro you can rent a "New Balance" sportswear (including sneakers) for a
Very nice pool at the spa center.
One of the best breakfasts in town, but very expensive, 32 euro.
2 de abril de 2013
Rated 3 out of 5 by StBaierMUC Die neuen Zimmer sind grausam langweilig
Ich wurde in ein neu renoviertes Zimmer "upgegraded" - die sind am "A" des Hotels, ein ewiger Weg und dann direkt an der U-Bahn Baustelle...
Die neuen Zimmer haben ein schönes Bad (mit Duschwand an der leider alles vorbei spritzt) - aber der Rest des Zimmers ist an Langweile kaum zu überbieten. Ikea hätte mehr Design geboten!
23 de marzo de 2013
Rated 3 out of 5 by WestinBerlin0313 Westin Berlin un-memorable experience
The room I was given at the Westin Berlin was the worse I ever had at a Starwoods property. It was for sure a former communist dormitory in which the bed was replaced with the typical heavenly bed. Every other piece of furniture was horrible. The hallway was horrible as well, reminding me more of Bourne Supremacy than of a luxury property.
The staff, especially in the bar/restaurant was rude and always absent. I had to go twice at the reception to ask them to call them.
20 de marzo de 2013
Rated 3 out of 5 by baazigar Room doesn't reflect Westin Brand
The hotels has great location. Swimming pool was amazing. However, room didn't reflect westin brand at all. Carpet was dull; furniture was old; room was overall gloomy.
10 de marzo de 2013
Rated 3 out of 5 by tbk2000 Renovation, Noisy, Uninteresting
Arrived late on a very busy night, no upgrade, smallest westin room i have ever been in with a view of a construction site, no assistance to the room with three bags, interest did not work, network was too busy because the hotel was full, you dont plan for the hotel to be full? no toothbrush in the room, no shaver, no mouth wash, i stay in 3 star hotels with these amenities...... boring ..... unimpressive, especially when i paid ober 400 euros a night, very boring....
8 de marzo de 2013
Rated 3 out of 5 by Marie75 Typical comfortable business hotel
Very comfortable business hotel, which is what I was looking for. The room was quite nice and comfortable. The desk and dining staff were pleasant.
I found the conceierge staff unaccommodating, if not downright rude --certainly as compared to other Westins I have stayed out.
22 de enero de 2013
Rated 3 out of 5 by CAN2013 This hotel has very bad internet anddoorman service.
Internet connection is at speeds of 10 years ago like dial up. As a business traveller fast internet connectivity is a basic nessesity.
Also doormen staff not present at front doors to assist with taxi and luggage assistance upon departure, on departure 2 doormen sat inside while a business coleague and I waited for taxi outside for 15 minutes.
20 de enero de 2013
Rated 3 out of 5 by Bert717 Disappointed
Very poor Internet connection speed - even wired was very slow. Forget about FaceTime. When I left at 7:30 am there were no taxis and no doorman to help. The two concierges actually hid from view from the many angry guests who were trying to get taxis (quite comical actually...) it took 20 minutes to get a cab. Had a drink in the lounge..service was very slow and unfriendly....I'm a big Westin fan but I can't recommend the Westin Grand in Berlin..
19 de enero de 2013
Rated 3 out of 5 by Hucky48 Personal ist überfordert
Das Hotel ist sehr gut gelegen, aber wenn Pool und Sauna zu sind, dann ist das Hotel nur noch halb soviel wert.
12 de enero de 2013
Rated 3 out of 5 Old and needs to get up to date
We stayed over New Year. That there was no free WiFi was very disappointing. The charge would have been 7.50 Euro for one hour. On the other side the breakfast was amazing. In summary it feels like a conference hotel which got a little bit old over the years and is not up to date with the technology.
4 de enero de 2013
Rated 3 out of 5 by ggg666 Very bad room
The room 205 was small, unconvinient, penorious and n ot clean. I do not know what kind of room get a non SPG paying 50% less than me. The service in the lobby extremly slow.
11 de noviembre de 2012
Rated 3 out of 5 by Georges64 Very strict check-in/out time policy
After having landed in Berlin quite early I wanted to check-in as early as possible. The staff was very kind but the check-in time policy was not flexible at all. I could get in to my room at 12.30 only after waiting 4 hours in the lobby. On the other other hand I got only one hour "extra" upon late checking out. The sauna and internet are also extras....
24 de octubre de 2012