Rated 3 out of 5 by AJP11111111111111111111 Minor annoyances
The overall experience was fine.
Minor annoyances was a slowly responsive TV remote, inability to checkout via the TV and the bathroom door open was very close to the edge of the toilet so the door has to be closed to use the toilet that seems poorly planned...
August 14, 2013
Rated 5 out of 5 by Me1126 Great for groups
I was here with my company for a business meeting. The staff was great at accommodating all of my needs, and I appreciated the prompt, polite, and friendly service.
The only thing is that it's not right off the highway so it can be a little tricky to get there.
June 17, 2012
Rated 3 out of 5 by Stu57 Unexpected Stay
Due to a cancelled flight, I opted to stay at the Westin O'Hare hotel. The hotel was in the midst of renovations (according to signs); however, my stay was very pleasant. The only downside was the room wasn't necessarily up to the usual cleanliness standards.
February 1, 2013
Rated 5 out of 5 by TravelPais Excellent Stay and Kudos to All
just got homer from a four night stay for a convention and was highly impressed with the ambience and staffing---only drawback was extremely high prices for the food served in the cafe and resturant. The bed was so comfy I hado to force myself to get up---
August 20, 2013
Rated 4 out of 5 by FrequentGuest12 Frequent Guest
Great place to stay, great staff
Negatives - The newly renovated bar area is very uncomfortable.
April 17, 2014
Rated 2 out of 5 by Lumux2 Fell short of expectations
The hotel is currently under construction/remodel which causes some confusion upon arrival. The individual assisting during check-in forgot to provide breakfast coupons which were part of our package and everyone in our group either had to go back and get them or had to remind staff upon check-in to provide them. Requests made to be on same floor as our group were taken upon check-in and we spent extra time spelling out each name only to be split up and part of our group was told that it was "no big deal" to be 4 floors from each other.
The service at the bar and for breakfast (buffet) was excellent. All were very attentive and very nice. If you had your breakfast made to order, it was better than some of the items that were on the buffet.
We required help to open the in-room safe and again, service was very responsive and timely.
The worst part was housekeeping. We all had noon check out and although some forgot to put out the do not disturb sign (which was hard to find in the room), housekeeping felt it was appropriate to knock on doors at 7:00 a.m. that Saturday morning. Completely unacceptable!
Also, shuttle service from the casino was not very reliable. We had to take taxis because they never showed up.
April 21, 2014
Rated 5 out of 5 by Musicman0324 Chicago trip
I was in town on business with a client. As always, The Westin O'Hare was a pleasure. From arrival at the hotel to check out, the staff was friendly and helpful, the room was great, and the amenities perfect, including the gym, which i used this time.
September 22, 2013
Rated 3 out of 5 by Hennie Check-In
The check-in did not recognize my preferred status and gave me the opposite of what I requested. I requested a handicapped room, close to the elevator and was given a completely different room. Then I was not assisted with the move to the correct room.
January 3, 2013
Rated 3 out of 5 by mbluecpa Suitable for a pre-flight stay
I just completed a quick stay here prior to a morning flight, and the Westin was a good choice for that. Construction is nearing completion, with a couple of areas adjoining the lobby and the front driveway still inaccessible.
My room was quiet and comfortable with a huge desk, good lighting, and ample plugs so well-suited for anyone needing to get work done.
The restaurant and bar were open; however at dinner time the night of my stay, a very large part of the restaurant was curtained off for a private event. That left nine tables with 26 seats in the dining room serving a 525-room hotel. I waited 30 minutes for a table without apology from anyone on staff. Once in, food and service were fine, though.
Shuttle service to the airport was running every 15 minutes and was prompt. I was at the fourth stop at the airport in under 15 minutes.
The walk from the Blue Line train is billed as two blocks, and those are very long blocks. You need to cross a large parking lot, freeway on ramp, and six-lane road to get to the hotel. Certainly safe and doable, but not advised for those with mobility problems or in inclement weather.
This hotel was fine for what I needed the night before an early flight.
April 17, 2014
Rated 3 out of 5 by bklyngal5 breakfast
My stay was comfortable, But I would not recommend the "steel Cut Oatmeal" It was luke - warm at best , tasteless, and I find it hard to believe it was nothing more than a packet of quick oats , I was very disappointed in the quality of the breakfast.
October 21, 2012
Rated 5 out of 5 by Marsha46 This hotel has great features
The food was very good. The bed was comfortable. The bathroom was spacious. The desk had adequate outlets for my laptop. There was an outlet behide the headboard of the bed, but very difficult to reach. The outlet needs to be behide the nightstand.
October 24, 2012
Rated 5 out of 5 by uhMike Walk in, breathe in, and relax.
Westin is our favorite home away from home. We like all the Starwood hotels, but Westin is our favorite.
April 11, 2014
Rated 5 out of 5 by Patrick29 Well Kept
Everything in this room was spotless and we did not need anything more. Front desk was intelligent, polite, and prompt. Airport bus was prompt and courteous. Never saw the maid who did was unobtrusive but very thorough. Would stay here again .
August 31, 2013
Rated 4 out of 5 by barkandmary room cleanliness
when i checked in the beds in my room were very messy--i questioned if they were cleaned from the person before me
also, i requested a wake up call--and it was 15 minutes late. i was extremely disappointed and the caller did nto seem to care.
September 22, 2012
Rated 5 out of 5 by JDRGPAS Amazing Stay At This Hotel
I really enjoyed my stay at this hotel, I found the employees to be very helpful and curteous. Everything they said they would do they did. I enjoyed the fitness center as well as the rental of gym clothes. Thanks. I would absolutely return.
October 25, 2012
Rated 1 out of 5 by Mislead Misleading information
The reservation specialist provided incorrect information at the time of booking. Had the reservation specialist been honest regarding the proximity to the attractions I was coming to Chicago to visit I never would have booked at the Hotel.
September 2, 2013
Rated 3 out of 5 by November11 Extra Starwod Points Disappointment
During check in the check in person asked if I wanted to skip maid service during my two night stay to earn an extra 500 Starwood points. I think the this is terrible. How can a hotel that costs $180.00 plus taxes a night omit maid service!
November 14, 2011
Rated 3 out of 5 by HarryD This hotel needs better restaurants
Great support staff but restaurant food quality was average for the price one pays.
I also was surprised to find that they charged me $4 for water bottle which was complimentary in the room - I have disputed the charge with the accounting.
October 21, 2012
Rated 5 out of 5 by KRC1955 Always a great stay
This hotel is always a great stay. The staff is always friendly and helpful.
April 15, 2014
Rated 5 out of 5 by JIC9142013 This hotel has comfortable accommodations.
The hotel has a warm ambiance, efficient staff, and very comfortable room accommodations. It took ten minutes to get to the airport, even in commute traffic. We held a meeting on the 12th floor. The breakfast and lunch was wonderful.
November 9, 2013
Rated 5 out of 5 by DB1214 Always wonderful
I have been staying at this hotel weekly for some time and each week is always a treat. From the initial greeting until my departure, the staff are always helpful and cheerful.
March 9, 2014
Rated 4 out of 5 by Randall Good stay and location
I enjoyed my stay at the Westin O'Hare. Close to the airport and restaurants. Hotel bar is a little strange in layout. Tried to leave the parking lot around 4:30 on a Thursday afternoon and it took me 30 minutes with a line of people.
September 30, 2013
Rated 4 out of 5 by weekendtraveler04 would recomend hotel
good shuttle service
walking distance to train downtown
Hotel is nice facility
Rooms are well-ventilated and kept up
Gym - good cardio but could use more weight machines
Pool - small but present. Hot tub working
Restaurant - good food
September 9, 2013
Rated 3 out of 5 by Ben013 Tough stay
I've stayed at this Weston many times, but this was a tough stay. We ended up running down from the 6th floor to the airport shuttle as the fire alarm was blaring. It was a deafening and unfortunate ending to a pretty good experience.
June 21, 2013
Rated 3 out of 5 by Hart23bulls Parking Fiasco
The hotel room itself was very nice and comfortable. I found it amazing to have to pay $25 for surface outdoor parking right behind the hotel and for $10 more, they would valet the car right next to the self parking.
January 18, 2014
Rated 5 out of 5 by Stobbe2013 Our Stay from December 2013
Thank you all for a wonderful stay and great service!! Keep it up - we hope to be back.
April 10, 2014
Rated 4 out of 5 by Diamond78 Great service!
Made a last minute reservation due to travel changes. Had no luggage, the staff gave us all the necessities no problem. The lobby looks fabulous, but the rooms are showing some signs of age. Overall nice and would stay there again.
June 15, 2012
Rated 5 out of 5 by ScottA Fantastic Food from Room Service and Resturaunt!
The attention to healthy food was much appreciated! Fantastico! I LOVE the healthy menu and the food choices! My Dinners and Breakfasts could not have been better prepared! Of course the heavenly bed always lives up to it's name.
October 12, 2012
Rated 3 out of 5 by Turbose Fitness room
I booked this based on the pictures of the fitness room clearly showing a large variety of weight machines.
However they have been removed - there is just a lame Lifestyles combination weight machine and assortment of dumb bells
February 20, 2013
Rated 5 out of 5 by BrenBren52 Comfort and style
We have stayed in this hotel three times. We plan on staying again this summer. Even though we are from the Chicagoland area this is the hotel of our choice for affairs around the city. We enjoy the food and the bed and shower.
January 3, 2013