Rated 3 out of 5 by November11 Extra Starwod Points Disappointment
During check in the check in person asked if I wanted to skip maid service during my two night stay to earn an extra 500 Starwood points. I think the this is terrible. How can a hotel that costs $180.00 plus taxes a night omit maid service!
November 14, 2011
Rated 3 out of 5 by HarryD This hotel needs better restaurants
Great support staff but restaurant food quality was average for the price one pays.
I also was surprised to find that they charged me $4 for water bottle which was complimentary in the room - I have disputed the charge with the accounting.
October 21, 2012
Rated 5 out of 5 by kvdenison wonderful hotel
very nice hotel - would definitely stay here again
July 28, 2014
Rated 5 out of 5 by ODI2014 Excellent response times
The staff was extremely customer-focused and responded quickly to our requests which helped to make the event a great deal more comfortable for our guests.
June 30, 2014
Rated 5 out of 5 by MrsReed2011 Great Airport Hotel
Excellent hotel, close to airport with very easy shuttle service. Will definitely stay here again.
Park and fly was also very easy.
July 7, 2014
Rated 4 out of 5 by Randall Good stay and location
I enjoyed my stay at the Westin O'Hare. Close to the airport and restaurants. Hotel bar is a little strange in layout. Tried to leave the parking lot around 4:30 on a Thursday afternoon and it took me 30 minutes with a line of people.
September 30, 2013
Rated 4 out of 5 by weekendtraveler04 would recomend hotel
good shuttle service
walking distance to train downtown
Hotel is nice facility
Rooms are well-ventilated and kept up
Gym - good cardio but could use more weight machines
Pool - small but present. Hot tub working
Restaurant - good food
September 9, 2013
Rated 3 out of 5 by Ben013 Tough stay
I've stayed at this Weston many times, but this was a tough stay. We ended up running down from the 6th floor to the airport shuttle as the fire alarm was blaring. It was a deafening and unfortunate ending to a pretty good experience.
June 21, 2013
Rated 5 out of 5 by JIC9142013 This hotel has comfortable accommodations.
The hotel has a warm ambiance, efficient staff, and very comfortable room accommodations. It took ten minutes to get to the airport, even in commute traffic. We held a meeting on the 12th floor. The breakfast and lunch was wonderful.
November 9, 2013
Rated 5 out of 5 by Ma14 Excellent Hotel, friendly staff
Good Rates, Excellent Service, close to airport and HWYs.
They did not have my room type, they offered me a suite for same rate, very friendly staff.
I timed it, it took 120 sec. for check-in, 50 sec. for check-out!!.
April 23, 2014
Rated 4 out of 5 by Diamond78 Great service!
Made a last minute reservation due to travel changes. Had no luggage, the staff gave us all the necessities no problem. The lobby looks fabulous, but the rooms are showing some signs of age. Overall nice and would stay there again.
June 15, 2012
Rated 5 out of 5 by md11jeff Easy in and out.
Great stay. Nice friendly staff, close proximity to O'hare airport.
July 22, 2014
Rated 5 out of 5 by ScottA Fantastic Food from Room Service and Resturaunt!
The attention to healthy food was much appreciated! Fantastico! I LOVE the healthy menu and the food choices! My Dinners and Breakfasts could not have been better prepared! Of course the heavenly bed always lives up to it's name.
October 12, 2012
Rated 3 out of 5 by Turbose Fitness room
I booked this based on the pictures of the fitness room clearly showing a large variety of weight machines.
However they have been removed - there is just a lame Lifestyles combination weight machine and assortment of dumb bells
February 20, 2013
Rated 5 out of 5 by BrenBren52 Comfort and style
We have stayed in this hotel three times. We plan on staying again this summer. Even though we are from the Chicagoland area this is the hotel of our choice for affairs around the city. We enjoy the food and the bed and shower.
January 3, 2013
Rated 5 out of 5 by Dobe1 Everything was great.
It was a very satisfying experience staying at the Westin in Rosemont. From the arrival at the front door to departing the entire staff was exceptionally professional and efficient. It was a completely positive experience.
October 11, 2012
Rated 5 out of 5 by RedSparky Great Hotel
The only thing wrong was the new carpet smell was very strong. Also flight crew should get points for staying here just like your employees receive miles when they fly on airlines. Even if you company buys their tickets!!!
April 14, 2013
Rated 5 out of 5 by Mike09 This is an excellent hotel for business meetings.
The hotel is an excellent facility to host business meetings, large or small. It is very accessible to all means of transportation, offers excellent meeting rooms, attentive staff and the comfort of the rooms are superb.
December 6, 2013
Rated 4 out of 5 by hotelconvention Convention Stay
We stayed here for a convention back in August. This was our first time coming to the Westin and overall thought it was a nice hotel. When we checked in, it was a bit confusing about parking. We did not know about the card you swipe until we tried to leave the lot later that day. It was $15/day and I wish that it was free! I mean it seems like a very unnecessary charge. The Wifi was expensive so we did not purchase it. I personally think it should be free - I shouldn't have to walk down to the lobby to get internet. The front part of the lobby seemed a little dated, but I do hear they are doing major renovations. I am coming back in August 2014 for another convention so I am excited to see what they have done. The ballroom that the Convention was held in was very nice. After it ended, we decided we wanted to stay an extra night to relax. The front desk was able to find us a room and give it to us at the rate we paid for months ago - which was very nice. I do wish all rooms had fridges so we did not have to bring our cooler. Overall, it was a nice stay and we enjoyed it.
March 15, 2014
Rated 5 out of 5 by Gayle3 Love the comfortable Bed
Very quiet and especially spacious and comfortable room. Nice leaf soaps! I was goign to buy some in your gift shop and I forgot!. Are these at all Westin Hotels.
Thanks and I will definitely stay at a Westin again soom>
March 5, 2013
Rated 5 out of 5 by James58 Great hotel to stay at by Chicago O'Hare
I had to stay at a hotel close to O"Hare Airport on short notice. The Westin O'Hare met all my expectations as a First Class Hotel. It was a great experience and the dining at the hotel was excellent. Thank you Westin.
June 11, 2013
Rated 3 out of 5 by Hart23bulls Parking Fiasco
The hotel room itself was very nice and comfortable. I found it amazing to have to pay $25 for surface outdoor parking right behind the hotel and for $10 more, they would valet the car right next to the self parking.
January 18, 2014
Rated 5 out of 5 by johnnyjones Handicap Room
My wife needed your facility for a few days,and everything went well.
July 17, 2014
Rated 4 out of 5 by a123a ?
the hotel was fine. staff was helpful. dinner was good though cuisine choices were not that interesting. conference rooms on the main floor was kept quite [air conditioning] cool so bring a sweater if its hot outside!
August 30, 2012
Rated 4 out of 5 by caj1 some room for improvement
The hotel was fine with the exception of the check in -- one person with a long and impatient line of persons needing to checkin/checkout and the fact that there was emergency toothpaste but no toothbrushes available.
July 1, 2013
Rated 3 out of 5 by Slafferty97 Room not up to Westin standards
I stayed in a King room on the preferred guest floor. The room furniture and decor feels tired, worn and dated. It's ready for more updates than carpet and lamps. The front desk people and th lobby decor were great .
July 2, 2012
Rated 4 out of 5 by SJGLACA Nice Hotel, self service parking not so much
Love the hotel, but the self service parking is seriously annoying.
The card reader on entry and exit does not work most of the time. So leave extra time to get in and out of the parking lot. Prepare to be annoyed.
May 31, 2013
Rated 5 out of 5 by Garo Westin Ohare
Everything was perfect except the placement of the bathroom door in relation to the toilet. Other than that very minor thing...it was five stars all around. Staff was very help
Lpful. Breakfast most excellent! Gary
March 14, 2013
Rated 4 out of 5 by CT2012 Great Location for the area
Great Location. I love when a hotel is within walking distance to everything. Train to Chicago, Restaurants, Entertainment and the Convention Center all within a short walk. Rosemount is a clean, nice town as well
September 17, 2012
Rated 5 out of 5 by Hilda16 The staff were very service oriented.
The staff were most attentive. I was there with a group. A hard pillow would have
been appreciated. I appreciated that the doorman was there to provide service if
needed. He did not overwhelm me to take
December 6, 2012